I ordered an army green sweater for Fathers Day personalized with my daughters name on it and it came with oil stains on both sleeves along with the army green sweater faded on the front and they refu... Ver mais
personalfashion.guru
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Don't be stupid! I unfortunately was charged almost 70usd jus now. I'm so mad at myself that I didn't read what everyone is saying earlier. Unfortunately paid with my credit card, so don't think can... Ver mais
A empresa respondeu
Es wäre wirklich schön, wenn man negative Sterne geben könnte. 0.99 für diesen bescheidenen Guide, und dann merke ich heute, dass sie mir seit Monaten 30 Euro im Monat abbuchen. WTF. Wende mich jetzt... Ver mais
A empresa respondeu
Wie viele schon geschrieben haben: man kauft für 0,99 Cent etwas. Jetzt bemerke ich, das 3x 89,99 € abgebucht wurden. Ich habe dafür nichts bekommen. Unverschämt!!! Nachtrag: nach ca 10 Mails... Ver mais
A empresa respondeu
Informações sobre a empresa
Informações de contacto
Nicosia, Chipre
- support@personalfashion.guru
- personalfashion.guru
Echo to all comments below
Echo to all comments below. Bought an AUD 0.99 ebook to be charged AUD100 3 days later plus another AUD50 I don't know what they're charging for. Opening a dispute with Visa and going to use these reviews as evidence of this scam.
26 de maio de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! Thank you for being our customer and leaving us feedback. We’re very sorry to hear about your latest experience. Also, we want to note that all charges are applied after your confirmation. Please report this matter via email at the support@personalfashion.guru email address and we will do our best to fix it. We are listening and working hard to create positive change. Have a lovely day!
I also ordered a PDF for 0.99 cent then…
I also ordered a PDF for 0.99 cent then charged my PayPal three days later with 69 euros. I never ordered a beautyplan though, just wanted that pdf, never got an order confirmation. It’s disgusting to be scammed nowadays where you need to look after every cent! Customer service writes back and they said they cancelled it now. But keep the money haha! Money I paid for nothing just simply for nothing. I hope PayPal can help me out somehow.
26 de maio de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! We appreciate this feedback and understand how frustrating it is. I can assure you, that we are working to improve upon the user experience so that you can fully enjoy FashionGuru. That is disheartening to hear that the product isn't working for you the way you expect it to. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please email us at the support@personalfashion.guru email address and we will get back to you promptly. We are standing by and hope to help you soon. Cheers!
0 STARS / THIEFS / SUSCRIBTION WITH NO PERMISSION
0 STARS. DON'T TRUST THEM . IT A FRAUD. THERE IS NO POSITIVE REVIEWS, GUESS WHY? THEY STEEL YOUR MONEY AND IMPERSONATE YOUR IDENTITY. Reading all the comments I see that a am not the only dumb trusting their site. I choose to buy (not susbribe) a guide for 0.99€ but 3 days after the order I receive an additional charge of 69.99€ , I didn't choose any suscription plan and didn't accept any payment of that amount. They decided that for you and charge your credit/card/ paypal account with no permisson. That's a fraud, the privacy was not respected they used all my data to charge my money. I have open a Paypal dispute and I am going to start legal actions if I don't receive the refund of the "suscription" that I didin't sucribe in my life. I alredy send an email but I still waiting for a response and refund of my money that I never accept to give them. There are thiefs.
26 de maio de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! Thanks for letting us know about your experience. We are sorry to hear that you didn't have the best experience. That is disheartening to hear that the app isn't working for you the way you expect it to. We find that the causes of these concerns can differ depending on your specific situation and we would love to learn more about your circumstances. Please give us the opportunity to take a closer look at this. We kindly ask for you to email us directly at the support@personalfashion.guru email address. Hope you choose to reach out to us so that we can investigate this case and hopefully provide a means to take care of you for the inconvenience. Our customer service team available to help you as we provide the email support. Regardless, we hope you decide to give our app one more try and we wish you all the best. We look forward to hearing from you soon. Have a wonderful day!
SCAM ALERT !
It's a scam, avoid at all cost !!!
My wife wanted just a little thing for 0.99EUR.
Next day they charged 30EUR.
Seven day later they charged 120EUR !!!
AVOID AT ALL COST, DON'T GIVE THEM YOUR CARD INFO!!!
24 de maio de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer!
Thank you for reporting this situation. We are deeply sorry that you have faced difficulties using our product. We kindly ask you to contact us directly so we can resolve this case. Our email address is support@personalfashion.guru. It would be very much appreciated if you could reply at your earliest convenience. We wish you and your loved ones all the best!
ESTAFADORES
Todos los comentarios de las personas son ciertos. Son unos estafadores. Te engañan diciendo que pagues 0,99 euros y te cobran 69,99. Están incumpliendo toda la normativa en defensa de los consumidores y usuarios. Estoy insistiendo para que me reembolsen el dinero y no hay manera. Voy a hablar con el Banco y a denunciar.
24 de maio de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer!
We are sorry to hear about the experience you have reported in your review. We regret to hear you’re experiencing this issue with our app.
Please, pay attention that when you purchase the subscription, the conditions of it are stated. However, we would like to investigate this case as it is important for us so our users are satisfied. Please, contact us once again at the support@personalfashion.guru email address. Once received we will do our best to help you. Hope for your understanding. Have a great day!
If there was a 0 star I would give…
If there was a 0 star I would give that.
I feel sick in the stomach as I was charged £69.99 for something I never singed upto.
They are refusing to pay refund so I need to go to PayPal to get it sorted.
Companies like this should be shut down! I wish I checked them out on trustpilot before I paid any money...
22 de maio de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer!
Thank you for sharing your experience. We are sorry to hear that you didn't have the best experience. We kindly ask you to contact us at the support@personalfashion.guru email address. We hope you choose to reach out to us so that we can investigate this situation and hopefully provide a means to take care of you for the inconvenience. We suppose that you have purchased a subscription with the trial. We hope you will change your point of view concerning the FashionGuru. Enjoy your day!
IT S A FRAUD
IT S A FRAUD! They charged me 70€ without my consens. AVOID!!!
The social media are full with complains about your company. We feel ripped off!!!! None of us wanted to contract your services. Due false advertising we are caught up in a fraud. I hope you return my money bach within 2 days. If not, I will keep warning your possible clients in the social media.
22 de maio de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer!
Thank you for your comment. We want to extend our sincerest apologies concerning all the difficulties that you have faced. We bet that if you gave us another shot you would be blown away by the great support! We kindly ask you to contact us at the support@personalfashion.guru email address. We will do our best to investigate and resolve the situation that occurred. We hope to hear from you soon! Have a wonderful day!
These people are scammers
These people are scammers! They take you money without authorisation. You buy a guide for £0.99 later you get charged for £69.99. They lie that 0.99 is trial and you have authorised them to charge you money.. Guys trials are free, you actually buying a short guide for 0.99, this is no trial… Please avoid at all cost, don’t waste your money!
21 de maio de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer!
Thank you for the detailed feedback. We kindly ask you not to rush to conclusions. We would like to pay attention that the terms of the subscription are stated on the page after you finish answering questions. Each customer can read this information before confirming purchasing the offer. If you need any assistance or have additional feedback, feel free to contact us at the support@personalfashion.guru email address. We love hearing from our customers. Have an amazing day!
Don't get sucked in
Don't get sucked in. I wouldn't even give1 star. A well presented, sharp looking site but is scam sucking in people who want to look well dressed. DO NOT purchase the 0.99USD ebook. A couple of days later you will be charged $69.99 for something you didn't know you'd signed up to. It took several very firm emails and finally when I notified them that I was going to contact my bank and credit card provider that I was refunded. Safe yourself the hassle and don't purchase in the first place.
18 de maio de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! Thank you for letting us know about this situation. We regret to hear of this case and wish to resolve this as soon as possible for yourself, as well as, other customers which may be experiencing similar situations. We want to note that all charges are applied after your confirmation. Our team would like to investigate this further. Would you mind reaching out to us at the support@personalfashion.guru email address. Thank you for this feedback and we hope to one day earn a 5-star review from you! Have a wonderful day!
4 emails to unsubscribe
4 emails to unsubscribe. The "guide" itself wasn't new information, feel a bit dumb I paid £0.99 for information you can so easily find via Google
18 de maio de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! We are sorry to hear of the experience you have reported in your review. This is not what we want our cherished customers to experience. We kindly ask for you to email us directly at the support@personalfashion.guru email address. Hope you choose to reach out to us so that we can investigate this case and hopefully provide a means to take care of you for the inconvenience. We are always glad to assist you and our agents are standing by to help. Have a wonderful day!
Just No.
Wow, amazing scam. Do not recommend subscribing. Unsubscription process is a hassle.
17 de maio de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer!
Thank you for reaching out and apologies for the inconvenience. We are deeply sorry to hear that you have faced difficulties with unsubscribing. Please, drop us a line at the support@personalfashion.guru email address so that we can assist you with subscription management. Have a peaceful day!
If there was the option of negative…
If there was the option of negative stars that's what this company would get. This is nothing more than an amazing scam. Do not engage with this company unless you have cash to burn. They make it next to impossible to cancel your subscription which is preposterous. AVOID AT ALL COSTS!
17 de maio de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer!
Thank you for taking the time to write a review. We are sorry to hear that you didn't have the best experience. We want to assure you, that all charges are applied after the confirmation of the customer's side. Also, if you need any help, you can contact us anytime at the support@personalfashion.guru email address. We are always standing by and ready to help you. Cheers!
Thieves
They let you pay 0,99 for a fashion advice and then they activate automatic payment for 69,99 a month
16 de maio de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer!
Thank you for bringing this to our attention! We regret to hear of these incidents. We suppose that you have purchased a subscription. Please, contact our support team at the support@personalfashion.guru email address so we can take a closer look into your situation. We hope to hear from you soon. Enjoy your day!
Do not do it!
Do not do it!
Got the $0.99 guide and paid $20 more an extra one and then there was $114.06 taken from my account for a "subscription fee" that I did not agree to. There are also no prices for said subscriptions advertised anywhere either.
15 de maio de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! Thank you for pointing this out! We apologize for what you have reported and want to help. We kindly ask you to pay attention that the fee can be taken on the side of your payment system. If you have any issue with our app, please feel free to report the issue at the support@personalfashion.guru email address. We look forward to your email. Have a great day!
SCAM
dont buy the guide for 0.99€ you will be then charged 69 € after a few days saying you Made that purchase. its a SCAAAAAAAMMMM!!!!!!!
14 de maio de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! Thank you for sharing your feedback. We understand the concern over this. We want to note that all charges can be applied only after your confirmation. Please, do not hesitate to contact us directly at the support@personalfashion.guru email address. We look forward to hearing from you soon. Have a great day!
SCAMMMMMMM!!!!
SCAMMMMMMM!!!!! Same people from virtue map!!!! they're going to rob you and give you something out of wikipedia. I still don't understand for the platform LEVEL they have they don't get to work on creating a TRUE QUALITY product!!! were rich... but cheating is easier
14 de maio de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! Thank you for taking the time to give us feedback; it means a lot to us. We are sorry to hear that you did not enjoy your experience. Our team works hard to make the application better and your input is very important to us. We would like to investigate this further. Would you mind reaching out to us at the support@personalfashion.guru email address? Thank you for this feedback and we hope to one day earn a 5-star review from you! Cheers!
100% a scam
100% a scam - even if you say no to the subscription and only want the $0.99 offer, they will charge you the subscription fee of $100 CND. Terrible company. Trying to get them to cancel my subscription now, so far it's still hasn't been cancelled. Going to have to go through my paypal.
13 de maio de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! Thank you for leaving us a review. We understand this is an inconvenience and apologize for this matter. We want to mention that all charges can be applied only after your confirmation. Please, email to us at the support@personalfashion.guru email address. Once received, we will diligently look into this matter with the purpose of providing an accurate resolution. We look forward to your reply and hope that you will continue to use our services. Cheers!
I paid the $0.99 for the guide and here's what to do next
I paid the 0.99 for the guide and I DID read the t&c. I knew that within 3 days they would charge a much larger amount if I don't cancel. I was curious but I knew how to manage my risk.
I received the guide and it was generic and overall rubbish. Nothing new or particularly useful. A waste of $0.99.
Knowing the risk, I immediately blocked any further transactions to this vendor and emailed them to cancel my membership.
They have been harassing me for 5 days now over email, to tell them why I'm leaving and to try to make me discounted offers. The communication with them is slow, they reply once a day. And in all this communication they never once confirmed cancelling my membership.
They haven't charged me like they did others, but based on the other reviews, I believe they haven't charged me only because they couldn't, since I blocked any further transactions to them with my bank immediately after sending my first email to request cancellation.
My recommendation is:
1. If you have absolutely no clue about fashion and have nevere ever searched your body type on Google, you can spend the $0.99 and make sure you restrict any further charges with your bank, as well as email them to cancel your membership. This takes much more effort than a Google search, so I highly recommend the Google search instead
2. If you know anything even basic about fashion, save yourself the headache and move on. The guide is very generic and nothing new.
3. If you're still curious and really can't move on, follow my approach and make sure you prevent any further transactions to them with your bank.
PS: tough luck for them, I work for Facebook and will also report them internally to the Business Integrity unit.
13 de maio de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! Thank you for your honest feedback, we appreciate you have reported this situation. From our side, we want to note that all charges are applied only after your confirmation. We apologize for what you have reported and want to help. Our team works hard to make the application better and user-friendly so that everyone can use it. Please report this matter via email at the support@personalfashion.guru email address and we will do our best to fix it. Hope you give the app another try. Have a great day!
This is a scam
This is a scam. Do not be fooled like me! They take £0.99 for a guide and then a few days later take £69.99. I reported this to my bank and they charged it back but the money has been taken again. They also don't respond to emails. Total unscrupulous company. Avoid!
13 de maio de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! Thank you for giving us the feedback. We're deeply sorry for the inconvenience! It sounds like things aren't quite working as they should be and we'd love to take a closer look at this case. Do you mind sending us a message at the support@personalfashion.guru email address? We look forward to hearing from you at your earliest convenience. Have a wonderful day!
SCAM
paying 0,99 euros for a fashion guide - 3 days later they took 89,99 euros for some abo i never agreed to. the fashion guide is crap anyway. i hope it is possible to get a refund ...
After contacting PayPal and writing an email to support@personalfashionguru today i got the money refunded.
12 de maio de 2022
Opinião espontânea
Resposta da personalfashion.guru
Dear Valued Customer! Thanks so much for your comment. We are so sorry that you've had this experience. This is not the level of service we want to give. If you still experience this situation, please, reach us out at the support@personalfashion.guru email address. We'll do our very best to help you out. We hope you will continue using our app in the future. Have a great day!
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