Ordered a chicken run with pets ie. Very happy with the product. It arrived very promptly and was as described on the website. We had one small issue but this was dealt with very promptly and communic... Ver mais
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Leia as opiniões dos outros
I ordered the chicken coop Sunday night, it was delivered Tuesday morning. Excellent shipping. Haven't put the coop together yet but will update review when done
A empresa respondeu
Excellent service Excellent product - 3m x 6m dog run. Order delivered to West Cork 26 hours after placing order. Note. There are two rolls of wire mesh of different lengths which are installed in... Ver mais
A empresa respondeu
Great communication, easy and clear browsing on site... mega fast delivery and really good quality stuff, very happy with my purchase and fam is absolutely delighted. Thank you
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Pets.ie is a family run online pet supply company proudly based in Arklow, Co. Wicklow! We're your one-stop shop, offering a wide range of products from all the leading pet brands, catering to every need of your furry or feathered friend. Our passion for all things pets is what drives us to bring you the highest quality kennels, coops, hutches, accessories and so much more. We're here to give you straightforward advice about our products because, just like you, we're crazy about pets and care deeply about our customers! Pets.ie - For Pets and Their People.
Informações de contacto
Pets.ie, Croghan Industrial Estate, Emoclew Road, Y14 F861, Arklow, Irlanda
- (0404) 45930
- hello@pets.ie
- pets.ie
4,7
Excelente
5 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The order arrived with a couple of days…
The order arrived with a couple of days and the quality of the goods was excellent.
11 de março de 2026
Resposta da Pets.ie
Hi Cliona,
Thank you for your great review.
It is great to hear you are happy with your purchase from Pets.ie and you find our service good.
Kind Regards,
Caroline
Resposta da Pets.ie
Hi Finbarr,
Thank you for your great review.
It is great to hear you had a good shopping experience with Pets.ie
Kind Regards,
Caroline
Excellent service and I received my…
Excellent service and I received my item the next morning
10 de março de 2026
Resposta da Pets.ie
Hi,
Thank you for your great review.
As an Irish business it is great to get this feedback we are delighted to hear you are happy with Pets.ie
Kind Regards,
Caroline
First time online order…
Am currently on crutches and needed to restock my dogs snacks and treats. The order arrived quickly and perfectly packed. Also tried some new snacks and she loves them. Will be ordering online again. ⭐️⭐️⭐️⭐️⭐️
9 de março de 2026
Resposta da Pets.ie
Hi Olive,
Thank you for your great review.
We are delighted to hear you will be back shopping with Pets.ie and you find our products and service good.
Kind Regards,
Caroline
Resposta da Pets.ie
Hi Annemarie,
Thank you for your great review.
It is great to hear you had a good shopping experience with Pets.ie
Kind Regards,
Caroline
Quick delivery on dog bed
Arrived the next day and easy to put together. Solid raised bed, does the job for my GSD
9 de março de 2026
Resposta da Pets.ie
Hi David,
Thank you for your great review.
It is great to hear you are happy with your purchase from Pets.ie and you find our delivery service good.
Kind Regards,
Caroline
Very quick delivery 👌🏻
9 de março de 2026
Resposta da Pets.ie
Hi Bruna,
Thank you for your great review.
It is good to hear you are happy with Pets.ie delivery service.
Kind Regards,
Caroline
Quick delivery, but no compassion
In terms of ordering and delivery, I can’t fault this company. We chose them because they were Irish and it was really important that we supported a local company instead of a big brand.
We placed an order on 12th Feb 2026 for two boxes of Yumove for our ageing dog. It arrived a couple of days later. We had got part way through one box but unfortunately our dog gained his wings at the beginning of March.
I contacted them yesterday, acknowledging that we were outside the 14 day return window but was there anyway we could return the unopened box. They said no. In my small business, I would have made an exception.
Thanks so much for your cold email, Caroline! You’ve ensured we will never shop with you again.
In direct contrast, Red Mills in Kilkenny rang me when I emailed to cancel my standing order for our dog’s food and sympathised with our loss.
TLDR: sometimes compassion overrides policies, but not at Pets.ie.
EDIT AFTER REPLY: It is so disappointing that it took a public review to get a compassionate message from this company, because the one I received privately was very cold.
16 de março de 2026
Opinião espontânea
Resposta da Pets.ie
Hi Elaine,
Thank you for your review. I’m very sorry to hear about the loss of your dog as I mentioned to you in my previous email. I completely understand how difficult that is, and my sincere condolences to you at this time.
As mentioned in our correspondence, our returns policy allows for returns within 14 days, and unfortunately we are unable to make exceptions outside of this timeframe.
We do understand your situation and truly regret any additional upset this may have caused. We appreciate your feedback and will take it on board.
Kind Regards,
Caroline
Very fast delivery
9 de março de 2026
Resposta da Pets.ie
Hi Tina,
Thank you for your great review.
It is great to hear you are happy with Pets.ie delivery service.
Kind Regards,
Caroline
You are very reliable and have quick…
You are very reliable and have quick delivery I have purchased several things from you and have always been satisfied
3 de março de 2026
Resposta da Pets.ie
Hi Diane,
Thank you for your great review.
It is great to hear you are happy with Pets.ie and you find our service good.
Kind Regards,
Caroline
A great dog pen.
We are delighted with the pen for our dog, which was easily assembled with the help of a friend, and was delivered to us extremely quickly.
2 de março de 2026
Resposta da Pets.ie
Hi,
Thank you for your great review.
It is great to hear you are happy with your purchase from Pets.ie and you find our delivery service good.
Kind Regards,
Caroline
Great quality products and Excellent…
Great quality products and Excellent customer service.
Thanks very much for helping me with my queries, 10/10 would recommend.
3 de março de 2026
Resposta da Pets.ie
Hi Eoin,
Thank you for your great review.
As an Irish business it is great to get this feedback we are delighted to hear you are happy with Pets.ie
Kind Regards,
Caroline
Great site
Great selection of products and fast delivery thank you to all at pets.ie
25 de fevereiro de 2026
Resposta da Pets.ie
Hi Sharon,
Thank you for your great review.
We are delighted to hear you had a good shopping experience with Pets.ie
Kind Regards,
Caroline
Resposta da Pets.ie
Hi Massimo,
Thank you for your great review.
It is good to hear you are happy with Pets.ie
Kind Regards,
Caroline
I have ordered a few different times…
I have ordered a few different times and always have quick no hassle service
2 de março de 2026
Resposta da Pets.ie
Hi Maria,
Thank you for your great review.
It is great to know you are having a good shopping experience with Pets.ie
Kind Regards,
Caroline
I ordered my item wonand it immediately…
I ordered my item and it immediately arrived the following morning.
5 de março de 2026
Resposta da Pets.ie
Hi Sue,
Thank you for your great review.
It is great to hear you are happy with Pets.ie delivery service.
Kind Regards,
Caroline
Resposta da Pets.ie
Hi Shay,
Thank you for your great review.
It is good to hear you are happy with Pets.ie prices and delivery service.
Kind Regards,
Caroline
Excellent service
5 de março de 2026
Resposta da Pets.ie
Hi Alan,
Thank you for your great review.
It is great to hear you are happy with Pets.ie
Kind Regards,
Caroline
Affordable and easy service
Had to switch my pooch to allergenic food which was costing almost €180 from the vet, much more affordable with Pets.ie and the subscription service is ideal as I will always get a delivery before a bag runs out now 👌🏼
2 de março de 2026
Resposta da Pets.ie
Hi Letitia,
Thank you for your great review.
Kind Regards,
Caroline
Fast efficient delivery and product…
Fast efficient delivery and product quality is top notch won’t hesitate to use them again
2 de março de 2026
Resposta da Pets.ie
Hi Patrick,
Thank you for your great review.
We are delighted to hear you will be back shopping with Pets.ie and you find our products and service good.
Kind Regards,
Caroline
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