Wide range of good quality pet products. In particular the Ancol tartan coats are brilliant and my two diva westies love them as well as looking remarkably cute walking side by side .Order was pr... Ver mais
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Order arrived, no issues with the order. However it didn't fit, so needed to return. The returns form is very difficult, as it asks for Invoice numbers, Order numbers, return codes, address deta... Ver mais
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Fantastic service! Put my order in on Thursday 3pm received my harness & collar at 10am on Saturday. Couldn't fault the experience. Will definitely use again. Thank you
A empresa respondeu
Ordered and received my goods in excellent time and was kept informed all the way. I have, however, had to write to Pet shop Direct over a tiny issue with the product, hence the 4 stars. To date I'... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Hertford-based Petshop Direct is an online family retailing business working with a dedicated team of highly skilled individuals who care greatly not only about our customers, but also about their feline and canine friends. We supply a comprehensive range of top-quality accessories and food for cats and dogs by industry-leading brands including Julius-K9, Ancol, Ruffwear, Planet Dog , Bon Appetit and Wolf's Mountain at extremely competitive prices.
Informações de contacto
Unit 6 71 Mead Lane Industrial Estate , SG13 7AX, Herford, Reino Unido
- 01992 334 905
- info@petshopdirect.co.uk
- petshopdirect.co.uk
4,5
Excelente
402 opiniões
Pede aos clientes que escrevam opiniões
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Resposta da Petshop Direct
Hi Mrs Cook
We are thankful for your feedback!
Thank you for choosing Petshop Direct UK,
Regards
Petshop Direct Team
Excellent service!
27 de novembro de 2023
Resposta da Petshop Direct
Hi Edwin
Thank you for letting us know! Great feedback!
Thank you for choosing Petshop Direct UK,
Regards
Petshop Direct Team
Resposta da Petshop Direct
Thank you Mrs Towers for your testimonial. Always here to help if needed. Thank you for choosing Petshopdirect.co.uk
Kind Regard
Petshop Direct Team
Resposta da Petshop Direct
Lovely to hear your feedback. Thank you for choosing us and hope to see you again.
Kind Regards
Petshop Direct Team
Resposta da Petshop Direct
Hi Wendy. Thank you for letting us know. Hope to see you again in the future.
Thank you for choosing us.
Kind Regards
Petshop Direct Team
Resposta da Petshop Direct
Thank you for your feedback.
Kind Regards
Petshop Direct Team
Communication needs improving
I ordered 2 Puffa Jackets online on the 3rd Nov 23 this sale was excepted. I was sent 1 jacket. I was then informed contact had been made with me I had no messages. I’ve had to chase up the jacket I’d purchased, only to be told that it was being sent out Wednesday 8-11-23 then I was informed it was being sent out first Class yesterday. Communication needs to be improved.
3 de novembro de 2023
Resposta da Petshop Direct
Hi Alison
Thank you for your feedback! We are sorry that the second item has been dispatched at a later stage. In some rare cases orders can be shipped in separate deliveries.
We apologise on this occasion!
Thank you for choosing Petshop Direct UK,
Regards
Petshop Direct Team
Excellent service and delivered very…
Excellent service and delivered very quickly would recommend.
30 de outubro de 2023
Resposta da Petshop Direct
That's fantastic! We're committed to providing excellent service and fast delivery. If you need anything else, please don't hesitate to reach out.
Kind regards
Petshop Direct Team
Prompt delivery good customer service.
Prompt delivery good customer service.
Package leaked in the post, but when I let them know, they sent another out very promptly.
Would certainly use again.
2 de outubro de 2023
Resposta da Petshop Direct
We really appreciate the 5 stars! Thank you for your custom, and we hope your next experience with us is just as positive.
Kind regards,
Petshop Direct Team
Excellent website
Excellent website. Found exactly what I was looking for. I couldn't find what I wanted in any pet retail shop near me. Highly recommended to pet owners who want quality and value for money. Thank you.
2 de outubro de 2023
Resposta da Petshop Direct
Thank you for such a positive review. We’re delighted you were pleased with everything and truly appreciate your support.
Kind regards,
Petshop Direct Team
Resposta da Petshop Direct
Thank you so much for your support and wonderful feedback. We’re delighted to have you as a happy Petshop Direct customer!
Kind regards,
Petshop Direct Team
Resposta da Petshop Direct
Thank you for your wonderful 5-star review! We really appreciate your support and are delighted you had a great experience with us.
Kind regards,
Petshop Direct Team
Speedy & efficient service
Speedy & efficient service. Very happy with the product thank you
25 de setembro de 2023
Resposta da Petshop Direct
Many thanks for your lovely feedback. We’re so pleased you were happy with your order and the service you received.
Kind regards,
Petshop Direct Team
Ok quality, good price
The lead and collar are alright but they’re not the best quality, they got stained easily and were very stiff. Not an expensive brand so I guess good enough for what we paid.
30 de agosto de 2023
Resposta da Petshop Direct
Thank you Clive for your feedback. The Ancol leather is a great budget quality collar. It is made out real leather however in rainy condition the stain might come off for some colours!
Apologies on this occasion!
Thank you for choosing Petshop Direct UK,
Regards
Petshop Direct Team
Happy days
Arrived very quickly, amazing quality, fits perfectly, really does look the business on my german shepherd, strong,sturdy everything you need for a large dog, I'm extremely happy with this harness
6 de setembro de 2023
Resposta da Petshop Direct
Thank you for taking the time to leave us such a positive review. We really appreciate your custom!
Kind regards,
Petshop Direct Team
Resposta da Petshop Direct
Thank you for your 5-star review! We really appreciate your support.
Kind regards,
Petshop Direct Team
Very easy to order and it was sent out…
Very easy to order and it was sent out / delivered very promptly
28 de agosto de 2023
Resposta da Petshop Direct
Thanks for your 5-star review! We’re so pleased you’re happy with our service.
Kind regards,
Petshop Direct Team
Resposta da Petshop Direct
Thank you for your 5-star review! We really appreciate your support.
Kind regards,
Petshop Direct Team
Resposta da Petshop Direct
Thank you for the fantastic feedback! We’re delighted you had a great experience with us.
Kind regards,
Petshop Direct Team
So easy to order and looks great
29 de agosto de 2023
Resposta da Petshop Direct
Thanks for your 5-star review! We’re so pleased you’re happy with our service.
Kind regards,
Petshop Direct Team
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