Wide range of good quality pet products. In particular the Ancol tartan coats are brilliant and my two diva westies love them as well as looking remarkably cute walking side by side .Order was pr... Ver mais
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Order arrived, no issues with the order. However it didn't fit, so needed to return. The returns form is very difficult, as it asks for Invoice numbers, Order numbers, return codes, address deta... Ver mais
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Fantastic service! Put my order in on Thursday 3pm received my harness & collar at 10am on Saturday. Couldn't fault the experience. Will definitely use again. Thank you
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Ordered and received my goods in excellent time and was kept informed all the way. I have, however, had to write to Pet shop Direct over a tiny issue with the product, hence the 4 stars. To date I'... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Hertford-based Petshop Direct is an online family retailing business working with a dedicated team of highly skilled individuals who care greatly not only about our customers, but also about their feline and canine friends. We supply a comprehensive range of top-quality accessories and food for cats and dogs by industry-leading brands including Julius-K9, Ancol, Ruffwear, Planet Dog , Bon Appetit and Wolf's Mountain at extremely competitive prices.
Informações de contacto
Unit 6 71 Mead Lane Industrial Estate , SG13 7AX, Herford, Reino Unido
- 01992 334 905
- info@petshopdirect.co.uk
- petshopdirect.co.uk
4,5
Excelente
402 opiniões
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Resposta da Petshop Direct
Thank you Nick. Your feedback is important for us. Hope to see you again in the future! Always here to help!
Kind Regards
Petshop Direct Team
Antibacterial Dog Wipes
Ordered and received my goods in excellent time and was kept informed all the way. I have, however, had to write to Pet shop Direct over a tiny issue with the product, hence the 4 stars. To date I'm still awaiting their reply. It hasn't stopped me using the product (which are antibacterial dog wipes), they are a decent size but they are not very moist and I have to make them wetter to achieve better results.
**updated 8 Feb**
After discussion with Petshop Direct, they very kindly offered replacements and am happy to report that these wipes are a lot wetter, 😀 so thank you Petshop Direct !
26 de janeiro de 2024
Resposta da Petshop Direct
Follow-up Response.
We're glad to hear that the replacement wipes have resolved the issue. Thank you for your understanding and patience. We value your feedback and will continue to strive for the best possible customer experience."
Kind Regards
Petshop Direct Team
Resposta da Petshop Direct
Thank you Chris for your feedback. We are glad to have meet your expectations. Thank you for choosing Petshop Direct UK,
Regards
Petshop Direct Team
High quality goods & service
The goods were really high quality and arrive before the expected date. Thanks for great service.
4 de janeiro de 2024
Resposta da Petshop Direct
Hi Andy, Thank you for sharing your feedback with our community.
Thank you for choosing Petshop Direct UK,
Regards
Petshop Direct Team
Excellent service and delivery great…
Excellent service and delivery great product exactly what was advertised, will certainly use them again.
5 de janeiro de 2024
Resposta da Petshop Direct
Hi Scott
Great to hear your feedback and thank you for choosing Petshop Direct online.
Regards
Petshop Direct Team
Excellent product
I found their website very informative, easy to use and I’m very pleased with the julius K9 harness I purchased. It really helps to keep my 7 month old Labrador under control when out on walks.
I was also pleased with the customer service I received. Much appreciated, thank you.
2 de janeiro de 2024
Resposta da Petshop Direct
Hi Sharon
Lovely to see your feedback. Happy to be able to help you in finding the right harness for your pup.
Thank you for choosing Petshop Direct UK,
Regards
Petshop Direct Team
Resposta da Petshop Direct
Thank Elaine for sharing your feedback with us.
Thank you for choosing Petshop Direct UK,
Regards
Petshop Direct Team
I was looking for Julius K9 harnesses…
I was looking for Julius K9 harnesses for very small dogs and couldn't find them anywhere until Petshop Direct popped up, not only did they have the size, there was a variety of colours, keenly priced and despatched instantly, they arrived before expected. Excellent service.
29 de dezembro de 2023
Resposta da Petshop Direct
Hi Barbara
Thank you for sharing your feedback. The Julius-K9 harness is indeed a good choice when it comes to harnesses.
Thank you for choosing Petshop Direct UK,
Regards
Petshop Direct Team
Resposta da Petshop Direct
Hi Candy
Thank you for your feedback. We always aim to dispatch same day for speedy deliveries.
Thank you for choosing Petshop Direct UK,
Regards
Petshop Direct Team
Every dog should have one.
Wide range of good quality pet products. In particular the Ancol tartan coats are brilliant and my two diva westies love them as well as looking remarkably cute walking side by side .Order was processed quickly and arrived just after Christmas.Holly and Lily give Petshop Direct 5 out of 5.
27 de dezembro de 2023
Resposta da Petshop Direct
Hi Gillian
Great to hear your feedback onboard! Dispatching the item immediately is one of our key principle here at Petshop Direct.
Looking forward to seeing you again!
Thank you for choosing Petshop Direct UK,
Regards
Petshop Direct Team
This company were so helpful.
This company were so helpful.
Made sure we received everything on time as promised.
The products are excellent and the size guide accurate.
Will certainly use again.
Nice to be able to talk to someone and ask relevant questions.
27 de dezembro de 2023
Opinião espontânea
Resposta da Petshop Direct
Hi Mark
When adding new products we always trying our best to add as much information as we can including sizing guides and other important details to be able to make to correct choice.
Hope to see you again in the future!
Thank you for choosing Petshop Direct UK,
Regards
Petshop Direct Team
Good products but very poor returns process
I have ordered three dog coats from this company at various times in December. The coats are good quality, arrived quickly and were priced fairly.
However, the returns process is a nightmare. I had to send one coat back as it was too large, and discovered that there was no online returns facility. I had to download a form and complete by hand. The blurb asked for proof of posting to be included with the return - not possible because the coat was already securely packaged for return by the time I got to the Post Office. Also, if you sent PetShop Direct the proof of postage, how can you track it - you have no evidence you’ve sent it?
The parcel arrived with them a week ago, but I have had no acknowledgment of the return, and no refund. I tried to ring the company but the ‘phone rang out. I’ve emailed a photograph of the proof of postage to them, and am awaiting some sort of acknowledgement.
I would think twice about using the company again, especially for dog coats, which are notoriously difficult to size and often necessitate a return.
Update 23/12/23
Since writing this review I received an email from the store saying they have refunded the cost of the item, for which I am very grateful.
I have to reiterate, however, that on their return form they do request proof of postage, to quote ‘please send your postage receipt with item(s) back to us’. Maybe I misunderstood this?
I think returns could be easier if it were possible to complete an online form and receive a QR code, which both saves paper and gives the sender an online reference.
23 de dezembro de 2023
Opinião espontânea
Resposta da Petshop Direct
Thank you Anne for your feedback. The refund has been processed already, please allow 3-5 days for funds to arrive, however the Christmas holiday might delay the process. Regarding the return form. We do not enclose a printed form to minimise printing, the return form is available online under our return section. It is not necessary to print the form and the returns only need minim information which can be written on paper. The proof of posting is not required by us and we advise clearly that retaining the receipt is for your own records. With our email response today we’ve kindly informed you that refunds during December can take longer than usual. In line with our terms & conditions refunds can take up to 14 days to complete. In your case the refund has been processed in less than 5 days.
If you have any other questions do not hesitate to contact at info@petshopdirect.co.uk
Wishing you a peaceful Christmas.
Best regards
Petshop Direct Team
Quick service what more do you want
28 de novembro de 2023
Resposta da Petshop Direct
Hi Anthony
Your feedback is very much appreciated!
Thank you for choosing Petshop Direct UK,
Regards
Petshop Direct Team
Article was exactly what was advertised…
Article was exactly what was advertised and arrived as promised in two days.
4 de dezembro de 2023
Resposta da Petshop Direct
Hello David
Here at Petshop Direct we have an robust dispatching system so all our customer receive their orders within or early than estimated time!
Thank you for choosing Petshop Direct UK,
Regards
Petshop Direct Team
Amazing thank you so very much
30 de novembro de 2023
Resposta da Petshop Direct
Hi Carol
Thank you for sharing with us your feedback!
Thank you for choosing Petshop Direct UK,
Regards
Petshop Direct Team
Clear description
Clear description. Good delivery time and, although not yet used, item seems good quality. Belly strap a little long for my whippet.
30 de novembro de 2023
Resposta da Petshop Direct
Hi Gill
Thank you for submitting your feedback! Much appreciated!
Thank you for choosing Petshop Direct UK,
Regards
Petshop Direct Team
Perfect treats natural food
Delivery as expected and we are always delighted with the product (especially the dog)
28 de novembro de 2023
Resposta da Petshop Direct
Hi Colin
We are also delighted with your feedback!
Thank you for choosing Petshop Direct UK,
Regards
Petshop Direct Team
Resposta da Petshop Direct
Hi David
Your feedback is very important for us. Thank you for sharing your time to submit this feedback!
Thank you for choosing Petshop Direct UK,
Regards
Petshop Direct Team
A lovely product
Arrived on time. It's a lovely coat ans a great fit for Teddy. Good quality dog coat.
27 de novembro de 2023
Resposta da Petshop Direct
Hi Grounds
Thank you for writing this review! Indeed the Ancol Teddy Sherpa coat is a quality jacket.
Thank you for choosing Petshop Direct UK,
Regards
Petshop Direct Team
Collar
Collar just the same as photos, even the colour. goods arrived within a couple of days, very happy and would use this company again
27 de novembro de 2023
Resposta da Petshop Direct
Dear Customer
Thank you for sharing with us! We are glad to meet your expectations as we usually do here at Petshop Direct!
Thank you for choosing Petshop Direct UK,
Regards
Petshop Direct Team
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