Bought a mattress from Phantom furniture. It was delivered 3.5weeks after ordering which was much longer than expected. To be fair, Bart the sales manager was responsive and apologetic for the d... Ver mais
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Wall mounted pull-down bed and wardrobe. Assembly was very involved but quality of the product is excellent. The website had a couple of glitches, removing certain choices at submission but the co... Ver mais
A empresa respondeu
Apart from slow communication and not giving me the correct instructions and some of the screws and pads for the bottom of the table’s feet missing the table itself is great came quicker than expected... Ver mais
Really great piece of furniture. Instructions were easy to follow. Communication about the delivery date was a little lacking but I did eventually get a text message with an ETA and the driver was... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Hi there! The company Phantom Furniture is involved in selling all kinds of furniture, from home furniture to bathroom and garden furniture. We also do wholesale in a B2B format in various forms. We sell furniture all across Europe and worldwide. We’re a dynamically growing company and we want to become a leader in the furniture industry in the UK, just as we’ve become a leader in Europe. I warmly greet everyone and invite you to visit our website. Best regards, Sales Manager Bart.
Informações de contacto
Reino Unido
- phantomfurniture.co.uk
4,1
Bom
33 opiniões
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This is scam company never delivered…
This is scam company never delivered anything
23 de janeiro de 2026
Opinião espontânea
Resposta da Phantomfurniture
Good evening, Bob.
If you can, since you wrote that we are a scam store, please provide the order number, what exactly you ordered from us, what was not delivered, as well as the full name and address to which the order was supposed to be delivered but was not, and the name under which the order was placed. That is the first thing, because you can still reply here.
Secondly, we are not a scam store, as our reviews on eBay, Google, and Trustpilot clearly show. Please do not slander us. Unfortunately, there are competitors and individuals who wish us harm and post negative reviews about us. We have reported these cases to the appropriate authorities, and as a result, everything has been corrected and improved. Of course, this matter has also been reported to Trustpilot for order verification and all related issues.
I wish the competition and dishonest customers all the best and a good night. All honest customers are welcome to shop with us and contact us at any time.
Best regards,
Store Manager
Phantom Furniture
Great quality product Definitely going…
Great quality product Definitely going to recommend
17 de dezembro de 2025
Resposta da Phantomfurniture
We invite you to shop with us again, Anna
Thank you very much for your comment .
Wall mounted pull-down bed and…
Wall mounted pull-down bed and wardrobe. Assembly was very involved but quality of the product is excellent.
The website had a couple of glitches, removing certain choices at submission but the company got in touch to resolve this and keep me informed of delivery.
18 de dezembro de 2025
Resposta da Phantomfurniture
Thank you Andrew
Great mattress and well packed
Great mattress and well packed. The delivery was a bit slow, but maybe because it was near Christmas time
9 de dezembro de 2025
Resposta da Phantomfurniture
Thank you Tim
Really great piece of furniture.
Really great piece of furniture.
Instructions were easy to follow.
Communication about the delivery date was a little lacking but I did eventually get a text message with an ETA and the driver was on-time and courteous.
26 de novembro de 2025
Resposta da Phantomfurniture
Thank you
Highly recommend product, Great product and delivery was good…
Great product and delivery was good although not enough tracking info provided, fault was resolved so still giving 5 stars instructions were geeat too plenty of pictures
26 de novembro de 2025
Resposta da Phantomfurniture
Thank you very much for the kind comment. Best regards, and we invite you to shop with us.
Varia System
Excellent products and exceptional service. I will highly recommend and so glad that I found them.
Keep up the great job!
15 de dezembro de 2025
Opinião espontânea
Resposta da Phantomfurniture
Thank you, Rumen, for the fantastic communication and for the five-star review on Trustpilot.
Thank you as well for being satisfied with our service and for liking our furniture.
We would be happy to assist you again with any future purchases, and we warmly recommend ourselves.
We wish you a Merry Christmas and a Happy New Year — best wishes from Phantom Furniture and from me personally,
Bart
Store Manager
Phantom Furniture
Fantastic company, And quality furniture!
Fantastic company to deal with, there Van arrived with the best driver ever. He got the van up a tricky lane right to the gate, helped get all the boxes through it. The furniture - excellent no issues with any marks or dents all pristine. Quality - superb - 25mm thick walls to the units. They even gave me a video which shows you how easy it is to put together. All arrived on schedule too. We bought the Murphy Bed with a sofa in front of it which works so well and is super soft - great quality - also got 2 side units with hanging space/drawers/bedside table - again excellent love the no handle opening on them too. Bart - the Sales Manager was just superb went above and beyond answering silly questions. Highly recommend! We have 2 different friends now looking at them to buy, after seeing ours.
12 de novembro de 2025
Resposta da Phantomfurniture
Good morning, Phil,
Thank you very much for the fantastic comment you left. I’m really happy to hear that you are very satisfied with our furniture.
Once again, thank you — it’s great to know you’re pleased. If you ever have any questions or need anything in the future, please don’t hesitate to contact us.
Thank you as well for the excellent communication — it’s been a pleasure working with you as a person and as a customer. I wish you a Merry Christmas and a Happy New Year, and all the best to you and your family.
Kind regards,
Bart
Great product and service throughout
Great product and service throughout, highly recommend, communication was excellent
30 de outubro de 2025
Resposta da Phantomfurniture
Hi Stuart, thanks a lot for the nice comment, and we're really glad you like our assortment as well as our furniture and wardrobes. We definitely invite you to shop with us again in the future. If you’re interested, just drop us a message and you'll get an extra 5% discount from us. I'm sure you'll be satisfied with everything we offer. So thanks again for the fantastic review, we wish you a great day and a happy upcoming New Year that’s just around the corner. Best regards, Manager Bart
A Bit Tricky to Assemble, but Totally Worth It!
The item was delivered late evening due to traffic. But the delivery guy was very friendly.
Communication was excellent with one of the team members, Bart, who responded to emails quickly.
Assembling took quite a long time because none of the panels were numbered or marked, which made it difficult to figure out how to put it together.
However, I must say it was definitely worth buying this product. I can only recommend this company!
5 de outubro de 2025
Resposta da Phantomfurniture
Thank you very much for your kind words and appreciation. I’m really glad that you’re very satisfied.
You’re always welcome to shop with us again! If you’re interested, please contact us by email — we’ll send you a discount code.
Have a lovely weekend.
Best regards,
Bart
responsive communication
6 de outubro de 2025
Resposta da Phantomfurniture
Thank you very much for the kind and positive comment. We invite you to shop with us again in the future and wish you a pleasant and nice weekend. Best regards, team, Sales phantomfurniture.
Excellent customer service as always
Excellent customer service as always, will be back again as good quality furniture as well, totally recommend them to anyone, you will not be disappointed.
1 de outubro de 2025
Resposta da Phantomfurniture
Thank you very much for the kind and positive comment. We invite you to shop with us again in the future and wish you a pleasant and nice weekend. Best regards, Bart, Sales Manager.
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