Phantom Hire (Wedding Car Hire) Opiniões 

I booked 5 Rolls-Royces from Phantom Car Hire for my sister's wedding, and unfortunately the experience was incredibly disappointing.

Before booking, I had several phone calls with the manager to discuss the cars. I specifically requested that the bride have the Rolls-Royce Phantom Series 8, and I repeated this multiple times. The manager agreed, recommended it as his best car, and assured me we would receive excellent service. During a later call, he mentioned that, for system purposes, he would list all five cars as Series 7, but reassured me that we both knew the bride would be getting the Series 8. Based on that conversation, I paid the deposit.

On the wedding day, things went wrong. When the cars arrived, I was told the Series 8 was actually for the groom. I called the manager, who completely denied our previous conversations and insisted we had only booked Series 7s because "that's what the system says." His attitude was dismissive and rude, despite this happening while the bride was standing outside waiting to leave.

Eventually they agreed to let us use the Series 8, but only after causing unnecessary stress and delaying the wedding. To make matters worse, they refused to let the bride get into the car until the remaining balance was paid. They even demanded the wrong amount and only accepted the correct balance after I showed my booking confirmation and the driver had to get approval from the manager.

What should have been a smooth, memorable part of my sister's wedding became one of the most stressful moments of the day. The drivers themselves were polite, but the manager's poor communication, refusal to honour what had been agreed over the phone, and lack of professionalism completely overshadowed the experience. I would not recommend this company.

I booked with this company for my son's prom ,we had a issue regarding our booking ,but after speaking and emailing with Geoff he resolved our issues immediately and professionally
Thanks Geoff

Perfect made the day thank you

THANK YOU to the whole team at Phantom Hire! We hired a Rolls Royce Cullinan for our son's Prom. SUPERB comms from the team all the way through and despite my nerves, the car was there - not only on time, but early.

The driver was a gentleman and I would have ZERO hesitation in recommending. Thank you for the brilliant day! A****

From start to finish Phantom Hire were friendly, extremely helpful and very professional. They kept in touch from initial enquiry to pick up which was very reassuring. Our driver for my daughter’s Prom was lovely. Would highly recommend Phantom Hire.

Easy to book, very helpful staff. Great prices

Kayani, the driver, was great. Very accommodating, polite and extremely helpful on the day. I can’t flaw him at all! Highly recommend him. Great service, prompt, transparent and even advised as on the day it was raining but he managed to ensure everything went smoothly.

Nadeem, customer service rep, was also very amazing, continuously checking up to make sure everything is correct and organised. Seeing as this was short notice, I am extremely grateful to him for supporting throughout this process.

Maz the MD was kind and helpful, checking in also throughout the period and even discounted the price. Great guy.

As we were let down by another company, they bent over backwards to ensure my sisters day was special and special it was! She was extremely happy, felt like a princess (her words).

HUGE THANKS to the entire team!

We hired the car for my sisters wedding and I don’t regret it at all. Glad I found them! My sister was very happy, the team were amazing throughout the process, price was very fair given the service and team. Would definitely recommend.

Overall it was a great experience! Great driver. Great team. Very attentive, extremely accommodating. Arrived promptly on time. Excellent service!

Perfect booking, on time and friendly. System was very easy to use.

Great service & very amicable

Adam is a true genuine down to earth individual, he provides a great service, I would not hesitate to recommend this organisation. He provides services for his Rolls Royce, god bless his business, and please don’t hesitate to reach out to him for a great service.

Best Wishes,
Dr & Professor Kuldipak Marwaha

I had an excellent experience with this service.It was a reliable and high qualified service.I would definitely recommend to others.

Amazing service, best fleet I’ve seen and very well presented would highly recommend

Hired a chauffeured rolls Royce Cullinan. The driver kiyani provided top service whilst on the job. The car was top standard and Kiyani was on time for both drop off and pick up. Would definitely recommend using this company and I will definitely be back.

Brilliant service and very good drivers. Got picked up on time and return journey. Will definitely use again.

We hired a Rolls-Royce for our wedding and it was perfect. The car looked amazing, super clean and classy, and the driver was really friendly and professional. Everything ran smoothly as expected and it added such a nice touch to the day. Definitely glad we went with Phantom Hire

Was recommended by a work colleague as he used it for his wedding.

We booked 3x RollsRoyce for brother’s wedding, the process was simple and quick with reasonable pricing.

The chauffeurs were very professional and were on time. Made sure everything was smooth on their end.
Helped with aligning the cars better for photographs/videos

Ribbons & a personalised number plate was added which made it more touching and there were refreshments in the car.

Will be using Phantom Hire again and recommending to friends and family.

DO NOT USE!!!
ABSOLUTE SCAMMERS!!

Quoted £500 for three hours!!
Took £200 deposit then arrived paid the £300 in cash, which then the driver told me it was £1000 I was to pay, which I refused because I quoted £500!! Spoke to the man about what colour off ribbon and what number plate as well! He drove off with the £300 cash, so they stole the whole £500!
Left my wife without any car on our wedding day, when my wife phoned the company he argued with her saying we had be racist and that he would slap my wife! Luckily good friends pulled through and saved the day!
Police has been contacted!!
ABSOLUTELY SCAMMERS

We used Phantom Hire after finding them on Google for our Wedding on 3rd May 2025. The service from Kiyani was amazing, he was polite, very attentive to my nerves and made me and my bridal party feel at ease. Nothing was too much trouble, he even pulled over for me so I could catch my breath and settle my nerves before we got to the church. The car was perfect, clean and well maintained. Lovely touch with the number plate that we got to keep. Would definitely use again and will 100% recommend to others. Thank you 😊

Super helpful and easy to deal with.
Booked a car for prom and was shown around he vehicle over video call before booking. Brother is really excited now.

The driver Kiyani was extremely polite and courteous. Provided us with refreshments and helped with our bags etc. Easy and smooth journey so definitely recommend it to others.