From start to finish Phantom Hire were friendly, extremely helpful and very professional. They kept in touch from initial enquiry to pick up which was very reassuring. Our driver for my daughter’s Pro... Ver mais
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Adam is a true genuine down to earth individual, he provides a great service, I would not hesitate to recommend this organisation. He provides services for his Rolls Royce, god bless his business,... Ver mais
Was recommended by a work colleague as he used it for his wedding. We booked 3x RollsRoyce for brother’s wedding, the process was simple and quick with reasonable pricing. The chauffeurs... Ver mais
I booked 5 Rolls-Royces from Phantom Car Hire for my sister's wedding, and unfortunately the experience was incredibly disappointing. Before booking, I had several phone calls with the manag... Ver mais
Informações sobre a empresa
Escrito pela empresa
For Over 15 Years, Phantom Hire has been at the forefront in providing the Worlds Most Luxurious and State of the Art Vehicles to all occasions throughout the UK, Ireland, and Europe. Phantom Hire has rapidly expanded its Fleet Of Vehicles and is Proud to Boast the UK's Largest Fleet of Luxury Vehicles. Including some of the Most Renowned Marques in the World such as Rolls Royce, Lamborghini, Ferrari, and Bentley. We are proud to offer an array of Luxury Travel and Chauffeuring Solutions, including Wedding Car Hire, Prom Car Hire, Chauffeur Car Hire, Limo Hire, Super Car Hire, and Helicopter Charter."
Informações de contacto
Unit 3 Sampson Road North, B11 1BU, Birmingham, Reino Unido
- 0121 227 9984
- sales@phantomhire.com
- phantomhire.com
4,6
Excelente
168 opiniões
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Wedding Day
What can i say Booked a Rolls Royce and a hummer limousine . Fantastic service provided by Kayani Professional , Friendly and had no problems going above and beyond for my family. I can say this was my wedding day and they did not disappoint would definitely recommend.
25 de janeiro de 2025
Opinião espontânea
It started well, then went downhill fast - beware!
My initial experience with Adam in Sales was positive. He was helpful and responsive for the booking for a wedding which involved 3 locations.
It's a long sorry tale but what has led me to leave this review was my experience with another Adam - a "senior manager". This man called me from a non-recorded line to try and 'resolve' an issue. In doing so, he was extremely rude, dismissive and abusive. When I noted that I would share my experience which my circle, he vindictively said he was going to invoice me for an additional hour and would sue me if this wasn't paid within 7 days. As a service user, I've never been so disrespected by an unprofessional individual.
I fully expect to see a defensive, even attacking response to this review but I will not be silenced.
In addition to the above, beware of their standard terms and conditions which you will receive after confirmation of booking. Reading through the terms, it is my view that some terms could be deemed to be unfair under the Consumer Rights Act 2015 and/or Unfair Terms in Consumer Contracts Regulations 1999. There is a clear imbalance of rights which for example allows the company "a grace period" to be late and to bill for additional hours regardless of circumstances, something that you and the consumer will not enjoy.
I chose not to complain directly to Mazar Iqbal (their MD) as I'd initially intended to do after my call with Adam left me in tears. I want nothing further to do with the company.
Some context if you're interested:
On the day of the booking, I got a call to say the driver was running late. This was not a disaster in the grand scheme of things so I said it was fine. Driver eventually arrived and was nice enough.
Prior to setting off to the final location, we paid extra to extend the booking. Unfortunately, there were severe issues on the route which meant the journey took hours, in near standstill traffic. The subsequent events that occurred are in dispute by myself and the company as the driver has one version and the bride and groom, along with myself have a different view. In summary, the car broke down and the bride and groom exited the car to hitch a ride with a wedding guest to the reception. The car didn't make it to the contracted final location. It was only on the day after the wedding that I was informed that the issue had been overheating. The driver didn't say this at the time to the couple. As they didn't make it to the venue in the car as contracted, I attempted to enquire about any possible recompense, only to have a very distressing call which ended with a further invoice and threat to sue.
You may be lucky and everything may go well for your booking, if it doesn't, beware. I do not wish my experience on anyone.
13 de dezembro de 2024
Opinião espontânea
Resposta da Phantom Hire (Wedding Car Hire)
Dear Mrs YA,
Thank you for sharing your concerns and providing us with an opportunity to respond. We understand how important this event was, and while we regret any distress caused, we believe it is necessary to clarify the situation and provide an accurate account of the events that took place.
Firstly, we note that you were not present in the vehicle at the time of the journey. While we appreciate your intention to advocate on behalf of the bride and groom, it is important to highlight that your account is based on second-hand information, which may not fully reflect the circumstances as they occurred.
On the day of the booking, there were significant traffic delays, which were entirely beyond our control. Despite this, we went above and beyond to accommodate the situation by providing an additional two hours of service at no extra charge to ensure the journey could proceed as smoothly as possible.
Regarding the events on the motorway, our chauffeur acted responsibly and within the boundaries of the law. While we understand the urgency and frustration of the situation, the chauffeur was expressly prohibited from using the hard shoulder to bypass traffic, as doing so would have been a clear violation of traffic laws and would have endangered the safety of all passengers and other road users. Safety and legality are paramount, and we cannot condone or facilitate unlawful actions, even under challenging circumstances.
The bride and groom made the decision to leave the vehicle while it was stationary on the motorway. Unfortunately, this occurred without notifying or consulting our chauffeur. They opted to enter another vehicle and use the hard shoulder to reach their destination. While we understand their frustration, this decision was made independently and was outside our control.
During the journey, there were also tensions between the bride, groom, and their photographer, which created a challenging environment for our chauffeur. The shouting and disputes left our chauffeur feeling threatened, yet he remained professional and focused on managing the situation to the best of his ability under the circumstances.
In response to your mention of the Consumer Rights Act 2015, we would like to emphasize that our terms and conditions are fully compliant with the law. These terms, which you agreed to at the time of booking, clearly state that delays caused by traffic or other unforeseen circumstances are beyond our control. They also reflect our commitment to safety by ensuring that our chauffeurs operate strictly within legal parameters.
While we deeply regret that the experience fell short of expectations, we believe that our team acted professionally, responsibly, and with the utmost regard for safety and legal compliance. Our priority was always to deliver the best possible service under the challenging circumstances presented.
We remain committed to learning from every situation and continually improving our services.
Kind Regards
Phantom Hire
Excellence service
Listen this company is the business, the range of cars is sick… We received the black badge Rolls Royce Cullinan, and the man driving with superb. Everything was on point down to the smallest detail, highly recommended..
29 de dezembro de 2024
Opinião espontânea
Rolls hire
Thank you for the amazing service, everything was fantastic, kayani the chauffeur provided an exceptional service.
3 de novembro de 2024
Opinião espontânea
Great company amazing service went…
Great company amazing service went above and beyond after I booked a rolls royce as a gift for my brothers wedding.
10 de agosto de 2024
Opinião espontânea
Resposta da Phantom Hire (Wedding Car Hire)
Hi Sam,
Thank you for your wonderful review! We're so glad to hear that you were pleased with our service and that we could go above and beyond for your brother's special day. It’s fantastic to know the Rolls Royce was the perfect gift for his wedding. We truly appreciate your kind words and hope to assist you again in the future!
Kind regards,
The Phantom Hire Team
Good experience !!
Good experience !!! Would 100 percent recommend
14 de setembro de 2024
Opinião espontânea
Resposta da Phantom Hire (Wedding Car Hire)
Hi Anees,
Thank you for your positive review! We’re thrilled to hear you had a good experience with us and appreciate your recommendation. We look forward to working with you again in the future!
Kind regards,
The Phantom Hire Team
Great service 👌🏽👌🏽👌🏽
2 de setembro de 2024
Opinião espontânea
Resposta da Phantom Hire (Wedding Car Hire)
Hi C,
Thank you for your kind review! We’re delighted to hear you enjoyed our service. We look forward to serving you again in the future!
Kind regards,
The Phantom Hire Team
Excellent customer service
6 de agosto de 2024
Opinião espontânea
Resposta da Phantom Hire (Wedding Car Hire)
Hi Husnain,
Thank you for your kind words! We’re thrilled to hear that you were pleased with our customer service. We look forward to assisting you again in the future!
Kind regards,
The Phantom Hire Team
Wedding car
Very professional, on time, cold water refreshments provided
7 de setembro de 2024
Opinião espontânea
Resposta da Phantom Hire (Wedding Car Hire)
Hi Richard,
Thank you for your great review! We’re pleased to hear that our professionalism and timely service met your expectations, and that you appreciated the cold water refreshments. We hope to serve you again in the future!
Kind regards,
The Phantom Hire Team
Excellent Service
Booked a Cullinan for my nephews wedding. Right from the first call i received a friendly professional service. On the day the collection and return was a prestige experience. The driver Kayani was highly professional and the bride and groom were praising his service. Definitely recommend Phantom Hire they go above and beyond.
19 de agosto de 2024
Opinião espontânea
Resposta da Phantom Hire (Wedding Car Hire)
Hi Umreen,
Thank you so much for your wonderful review! We're delighted to hear that the Cullinan was the perfect choice for your nephew's wedding and that our team, especially Kayani, provided such a professional and memorable experience. It’s fantastic to know that the bride and groom were pleased with the service as well. We truly appreciate your recommendation and look forward to serving you again in the future!
Kind regards,
The Phantom Hire Team
Great drive and experience
Great drive and experience. Driver was was great company humble and down would recommend, chauffeur Ismail is highly recommended and the AC was perfect.
29 de agosto de 2024
Opinião espontânea
Resposta da Phantom Hire (Wedding Car Hire)
Hi Nisar,
Thank you for your kind review! We’re thrilled to hear that you had a great experience and enjoyed your time with our chauffeur, Ismail. It’s fantastic to know he made such a positive impression and that the AC was just right for your journey. We appreciate your recommendation and look forward to serving you again!
Kind regards,
The Phantom Hire Team
Amazing experiance with Kayani esp with…
Amazing experiance with Kayani esp with the peronalised plate top service
18 de agosto de 2024
Opinião espontânea
Resposta da Phantom Hire (Wedding Car Hire)
Hi Mensh,
Thank you for your fantastic review! We’re so pleased to hear that Kayani provided an amazing experience, and that you enjoyed the personalised plate service. It’s great to know we could help make your occasion extra special. We look forward to serving you again in the future!
Kind regards,
The Phantom Hire Team
The driver was amazing
The driver was amazing. 2nd time with kayani and absolutely amazing service
17 de agosto de 2024
Opinião espontânea
Resposta da Phantom Hire (Wedding Car Hire)
Hi Adam,
Thank you for your wonderful review! We’re delighted to hear that Kayani has provided you with amazing service on more than one occasion. It’s always a pleasure to have returning customers like yourself, and we look forward to many more opportunities to serve you again!
Kind regards,
The Phantom Hire Team
Syon House
Fantastic service. Our driver Ismail went out of his way, above and beyond to make our wedding special and one of a kind. He made us feel welcome and drove smoothly. Would definitely recommend
14 de agosto de 2024
Opinião espontânea
Resposta da Phantom Hire (Wedding Car Hire)
Hi Idrees,
Thank you for your lovely review! We're thrilled to hear that Ismail went above and beyond to make your wedding day truly special. It’s wonderful to know he made you feel welcome and provided a smooth, enjoyable journey. We greatly appreciate your recommendation and hope to serve you again in the future!
Kind regards,
The Phantom Hire Team
Excellent service from start till end
Excellent service from start till end, driver ishi was a a brilliant driver and very well mannered
29 de julho de 2024
Opinião espontânea
Resposta da Phantom Hire (Wedding Car Hire)
Hi Saif,
Thank you for your fantastic review! We’re so pleased to hear that you experienced excellent service from start to finish and that Ishi made a positive impression with his brilliant driving and manners. We look forward to serving you again in the future!
Kind regards,
The Phantom Hire Team
Excellent service
Excellent service
Drivers were polite and arrived on time
Would always recommend
21 de julho de 2024
Opinião espontânea
Resposta da Phantom Hire (Wedding Car Hire)
Hi Karina,
Thank you for your kind review! We're delighted to hear that you received excellent service and that our drivers were punctual and polite. Your recommendation means a lot to us, and we look forward to serving you again in the future!
Kind regards,
The Phantom Hire Team
If you’re thinking of booking this…
If you’re thinking of booking this company I would highly recommend that you do .
Brilliant service from the 1st phone call to the drop off for our daughter’s prom .
Our driver was Kayani and nothing was too much trouble . Arrived early, hung around for photos etc etc .
5 star service and i will definitely be booking these guys for my sons prom in a couple of years .
4 de julho de 2024
Opinião espontânea
Resposta da Phantom Hire (Wedding Car Hire)
Thank you for your feedback. We're thrilled to hear that you had a brilliant experience from the first phone call to the drop-off for your daughter's prom. Your high recommendation and 5-star rating mean a lot to us, and we look forward to serving you again for your son's prom in a couple of years.
Best regards,
Phantom Hire Team
Driver was friendly and arrived…
Driver was friendly and arrived slightly early!
6 de julho de 2024
Opinião espontânea
Resposta da Phantom Hire (Wedding Car Hire)
Thank you, Holly, for your feedback. We're delighted to hear that your driver was friendly and arrived early. Your satisfaction is important to us, and we look forward to serving you again in the future.
Best regards,
Phantom Hire Team
The car was in a tatty condition for a…
The car was in a tatty condition for a RR event car.
The driver was a nice guy but didn't carry out the chauffeur service of opening doors which is what we were told.
There was no 'prom drinks package' other than warm water. Driver offered to stop enroute but as car was late arriving it wasn't feasible.
4 de julho de 2024
Resposta da Phantom Hire (Wedding Car Hire)
Dear Bradley,
Thank you for sharing your feedback regarding your recent experience with Phantom Hire. We value all feedback as it helps us to improve our services continuously.
We are confused by the feedback received as your daughter left a positive 5-star review, which can be seen below under the name of India Whitman, while you left a 3-star review.
Regarding the vehicle not meeting your expectations on the day of the event. The images of the car were shared with you prior to the booking, and we received your confirmation that you were happy with the vehicle.
Our chauffeurs are trained to provide exemplary service, which includes opening and closing the doors for our clients. On this occasion, the chauffeur was asked insistently by your daughter’s boyfriend if he could open the door for her as a chivalrous act, to which the chauffeur agreed. We appreciate your understanding in this unique situation.
Regarding the delay, our head office notified you of the 15-minute delay due to roadworks a collision on the M27, despite our chauffeur leaving the depot 45 minutes earlier than scheduled. Regarding the delay, not only were you informed in advance about the chauffeur being 15 minutes late due to roadworks and an accident on the M27, but also you expected it as discussed with the chauffeur given the ongoing roadworks on the M27. Despite our chauffeur leaving well ahead of schedule, these circumstances were beyond our control.
Concerning the drinks, the chauffeur offered soft drinks, but these were declined, and it was communicated that you were fine with the water provided. No dissatisfaction regarding the drinks was communicated to the chauffeur during the event. We have also noted the positive review from your daughter, although we regret that the overall experience did not meet your expectations as expressed by your review.
Kind Regards
Phantom Hire
Phantom Hire - Prom Manchester
I hired a Phantom for my daughter’s prom in Manchester. I received a phone call two days before to confirm the itinerary. The driver Ishi was early, smartly dressed, polite and very helpful. We weren’t rushed had loads of opportunity to take photos. Thanks for making it a memorable day for my daughter.
5 de julho de 2024
Opinião espontânea
Resposta da Phantom Hire (Wedding Car Hire)
Thank you for your feedback. We're delighted to hear that your daughter's prom in Manchester was a memorable experience with our Phantom hire. It's great to know that Ishi provided excellent service, arriving early, smartly dressed, and was polite and helpful. We're pleased that you had ample time for photos and that everything went smoothly. Your satisfaction means a lot to us, and we look forward to serving you again in the future.
Best regards,
Phantom Hire Team
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