We have had a 15-panel Phase Energy solar panel system for a year. Unlike other contractors who offered a "take it or leave it" design, the Phase Energy team worked through several iterations with us... Ver mais
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7 months in we are delighted with your panels and they are certainly worth fitting and are paying at £8 per day and saving £15 per day on our normal electricity bills. Due to the tax relief we gained... Ver mais
Despite receiving a text from them confirming their arranged visit at the beginning of the week they failed to show . Thereby wasting my time waiting in for them . When I rang them they advised they... Ver mais
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We had 14 solar panels a little over a year now and they've worked exactly as promised. We barely use any electricity during the sunnier seasons and sell our excess back to the grid. The installation... Ver mais
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Informações sobre a empresa
Escrito pela empresa
As one of the UK’s leading solar companies, with a growing team of over 35 experts we complete around 50 installations a month. We bring a wealth of experience and knowledge to help specifically design and install each one of our customer’s needs. Our mission is to empower both domestic and commercial clients with cutting-edge renewable energy solutions that significantly reduce energy costs and more importantly to tackle the bigger issue of climate change, together.
Informações de contacto
Springfield Rag Room, ME14 1GU , Maidstone, Reino Unido
- 08000383485
- info@phaseenergy.uk
- phaseenergy.uk
4,4
Excelente
62 opiniões
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Great service from these guys
Great service from these guys, I enquired with a few companies of which Phase was quick to answer any questions before arranging a survey to ensure solar with right for my business.
Following this, the representative visited & completely broke down the proposal and benefits we would see including a rough ROI.
We then proceeded to have the system installed on our large outbuilding by their electricians quickly & efficiently while walking us through the whole process from start to finish. We even received an aftercare call from Liam a few weeks later to confirm everything was running smoothly.
We highly recommended this company!
13 de novembro de 2025
Opinião espontânea
Resposta da Phase Energy SE Ltd
Thank you for taking the time to leave such a fantastic and detailed review. We really appreciate your kind words and your recommendation.
We’re delighted to hear that your experience with Phase Energy was positive from the very first enquiry through to installation and aftercare. We understand that investing in solar for a business is a significant decision, which is why we always aim to provide clear advice, answer questions openly, and ensure the proposed system is the right fit for each customer’s requirements.
It’s great to hear that the survey and consultation helped you understand the benefits of the system and the potential return on investment. Our goal is always to provide a solution that delivers long-term value, not just an installation.
We’re also pleased that our installation team completed the works efficiently and kept you informed throughout the process. We believe the customer journey continues after installation, so it’s fantastic to hear that our follow-up support gave you further reassurance that everything was running smoothly.
Thank you again for choosing Phase Energy for your business solar project. We truly appreciate your trust and recommendation, and we wish you many years of savings and renewable energy generation from your new system.
PHASE ENERGY SOLAR PANELS AND BATTERIES are a very good reliable…
Phase Energy are a very good reliable honest company also very helpful and friendly. Always there when and if needed. I would definitely recommend Phase Energy for your solar panels and batteries. 👍
16 de dezembro de 2024
Opinião espontânea
Resposta da Phase Energy SE Ltd
Thank you for taking the time to leave such a fantastic review and for your kind recommendation.
We’re delighted to hear that you found Phase Energy to be reliable, honest, helpful, and friendly throughout your experience with us. We believe that trust and clear communication are essential when investing in a solar and battery system, and it’s great to know that our team provided the support and reassurance you needed.
It’s also fantastic to hear that you know we’re always here when needed. Our commitment doesn’t end once the installation is complete — we’re proud to provide ongoing aftercare and support to ensure our customers continue to get the best from their systems.
Thank you again for choosing Phase Energy and for recommending us to others. We truly appreciate your support and wish you many years of clean energy generation and savings from your solar and battery system. 👍
Very professional
Very professional, helpful and knowledgeable without the hard sell.
Also very competitive in price while keeping up quality. Great job!
27 de novembro de 2024
Opinião espontânea
Resposta da Phase Energy SE Ltd
Thank you for taking the time to leave such a positive review.
We’re delighted to hear that you found our team professional, helpful, and knowledgeable throughout your experience with Phase Energy. We believe in providing customers with clear advice and guidance to help them make the right decision for their property, without any unnecessary pressure.
It’s fantastic to hear that you felt we delivered strong value while maintaining the quality of our products and service. We work hard to provide competitive solutions without compromising on workmanship or customer care.
Thank you again for choosing Phase Energy and for your kind words. We truly appreciate your support and wish you many years of reliable renewable energy and savings from your new system.
Kieron was great
Kieron was great, very professional, not pushy, would highly recommend
25 de novembro de 2025
Opinião espontânea
Resposta da Phase Energy SE Ltd
Thank you for taking the time to leave such a positive review.
We’re delighted to hear your feedback regarding Kieron and appreciate your kind words about his professional and approachable manner. We believe the consultation process should be informative and focused on understanding each customer’s needs, rather than being a pressured sales experience.
It’s great to know that Kieron provided the level of service you expected and helped make the process a positive one.
Thank you again for your recommendation and for choosing Phase Energy. We truly appreciate your support and wish you every success with your new solar system.
Solar panel experience
Everything with the experience was good, from consultation through to insulation went very smoothly and the aftercare was also very good.
11 de novembro de 2024
Opinião espontânea
Resposta da Phase Energy SE Ltd
Thank you for taking the time to leave us such a positive review.
We’re delighted to hear that your experience with Phase Energy was smooth from the initial consultation through to installation and aftercare. Our aim is always to provide a straightforward and professional service, ensuring customers feel supported throughout every stage of their solar journey.
It’s great to know that our team delivered the level of service you expected and that you have been pleased with the support provided after completion. We believe ongoing aftercare is just as important as the installation itself, and we’re always here to assist whenever needed.
Thank you again for choosing Phase Energy and for sharing your experience. We truly appreciate your support and wish you many years of clean energy generation and savings from your system.
Very good info on product and helpful…
Very good info on product and helpful to design the system we required. Very quick to install the system and a very nice team of installers and office staff. They have been very helpful and their aftercare has been great too. The system works better than we expected as we have now had it for a year. I would definitely use them again.
15 de novembro de 2024
Opinião espontânea
Resposta da Phase Energy SE Ltd
Thank you for taking the time to leave such a fantastic review and for sharing your experience with Phase Energy.
We’re delighted to hear that you found our team helpful throughout the process, from designing a system around your requirements through to installation and ongoing support. Every customer has different energy needs, so we always aim to provide clear advice and a solution that is tailored to deliver the best possible results.
It’s fantastic to hear that your system has been performing even better than expected after a full year of use. We’re also pleased that our installation team and office support team provided the level of service you expected, and that our aftercare has continued to be helpful.
Thank you again for your kind words and for saying you would choose Phase Energy again. We truly appreciate your recommendation and wish you many more years of reliable renewable energy and savings.
From start happy customer to finish have not got one…
From start to finish have not got one complaint job was completed on same day whole installation thoroughly explained how to use any time I’ve had a query it has been sorted highly recommended
22 de novembro de 2024
Opinião espontânea
Resposta da Phase Energy SE Ltd
Thank you for taking the time to leave such a fantastic review and for recommending Phase Energy.
We’re delighted to hear that you had such a positive experience from start to finish. Our aim is always to make the installation process as straightforward as possible, from clearly explaining the system and how it works through to providing ongoing support once everything is up and running.
It’s great to know that our installation team completed the work efficiently while ensuring you felt confident using your new system. We’re also pleased to hear that any queries you’ve had since installation have been handled quickly and resolved by our team.
Thank you again for choosing Phase Energy and for your kind words. We truly appreciate your support and wish you many years of clean energy generation and savings from your new solar system.
Great Company for Solar Panels
Great service - clear information, accurate quotation, responsible aftercare and great panels. Had them for a year
6 de novembro de 2025
Opinião espontânea
Resposta da Phase Energy SE Ltd
Thank you for taking the time to leave such a positive review and for sharing your experience with Phase Energy.
We’re delighted to hear that you were pleased with the service provided, from the initial information and quotation through to the installation and ongoing after-care. We believe that clear communication, accurate advice, and continued support are essential parts of delivering a successful solar installation.
It’s fantastic to hear that you’re happy with the quality of your panels and that your system has been performing well over the past year. We’re proud to provide solutions that continue to deliver value long after installation is complete.
Thank you again for your kind words and for choosing Phase Energy. We truly appreciate your support and wish you many more years of clean energy generation and savings.
Excellent company, very pleased we chose Phase Energy
We had our solar panels and batteries installed Nov 2024. After a year of use we feel we can comment properly on Phase Energy. They have been very good and provided the support we required. We are very pleased with the installation and it continues to perform well.
24 de outubro de 2025
Opinião espontânea
Resposta da Phase Energy SE Ltd
Thank you for taking the time to leave such a positive review and for sharing your experience after a full year of using your system.
We’re delighted to hear that you are pleased with both your solar and battery installation and the ongoing support provided by Phase Energy. We believe that our service doesn’t end once the installation is complete, so it’s fantastic to know that our team has been able to provide the support you’ve needed throughout your first year.
It’s also great to hear that your system continues to perform well and is delivering the benefits you expected. A solar and battery system is a long-term investment, and we’re proud to support our customers throughout their journey.
Thank you again for choosing Phase Energy and for your recommendation. We truly appreciate your feedback and wish you many more years of reliable renewable energy and savings.
We had solar panels and battery…
We had solar panels and battery installed at our property in East Sussex by phase Energy last October, we were very pleased with the install and service after install. The installation team were very professional and courteous. The system is running as described a year after install. We highly recommend the company.
31 de outubro de 2024
Opinião espontânea
Resposta da Phase Energy SE Ltd
Thank you for taking the time to leave such a fantastic review and for choosing Phase Energy for your solar and battery installation.
We’re delighted to hear that you were pleased with both the installation process and the support provided after completion. Our installation teams take great pride in delivering a professional, tidy, and respectful service, so it’s excellent to hear that this was reflected in your experience.
It’s also great to know that your system has continued to perform as expected a year after installation. We believe that ongoing support and after-care are an important part of the service we provide, ensuring our customers can continue to get the best from their investment.
Thank you again for your recommendation and for trusting Phase Energy with your renewable energy system. We wish you many years of reliable energy generation and savings.
We had 14 solar panels a little over a…
We had 14 solar panels a little over a year now and they've worked exactly as promised. We barely use any electricity during the sunnier seasons and sell our excess back to the grid. The installation process was very quick, professional and there has been plenty of proactive post-care from Phase. Overall a great job done.
13 de outubro de 2025
Opinião espontânea
Resposta da Phase Energy SE Ltd
Thank you for taking the time to leave such a fantastic review and for choosing Phase Energy.
We’re delighted to hear that your solar system has been performing exactly as expected and that you’re already seeing the benefits of generating your own energy and exporting surplus electricity back to the grid. It’s great to know that your system is helping to reduce your reliance on purchased energy, particularly during the sunnier months.
We’re also pleased that you found the installation process quick, professional, and that our team has continued to provide proactive support after completion. We believe after-care is an important part of the customer journey, and we’re always here to help ensure your system continues to perform at its best.
Thank you again for your kind words and recommendation. We really appreciate your support and wish you many more years of clean energy generation and savings from your solar system.
100% recommendation
An excellent professional service from planning through to after-care.
PLANNING - best consultation experience of all the companies we spoke to. On-site, focused on getting clear understanding of our needs before recommendations.
PRICING - good
INSTALLATION - went really well, great team with positive 'can do' mindset. We had a complication of other work happening at the same time, Phase Energy worked really positively with us to make it all work & fit seamlessly.
SYSTEM - we're really pleased with it, set up to add more battery storage if required in the future.
AFTER-CARE - communication just as good now project completed, eg I needed more details of the system for insurance purposes, was provided quickly.
CONCLUSION - no hesitation in whole-hearted recommendation, a breath of fresh air to work with.
1 de setembro de 2025
Opinião espontânea
Resposta da Phase Energy SE Ltd
Thank you so much for taking the time to leave such a detailed and thoughtful review. We really appreciate your kind words and are delighted to hear about your experience with Phase Energy from start to finish.
It’s fantastic to hear that our consultation process stood out and that our team took the time to properly understand your requirements before recommending the right solution. We believe every installation should be designed around the customer’s needs, rather than taking a one-size-fits-all approach.
We’re also pleased that the installation went smoothly, especially with other works taking place at the same time. Our teams always aim to work collaboratively and minimise disruption wherever possible, so it’s great to know this was handled positively.
It’s brilliant to hear you’re happy with your new system and that it has been designed with future battery expansion in mind. We also appreciate your comments regarding our after-care support — we believe our relationship with customers continues long after installation is complete, and we’re always here to assist whenever needed.
Thank you again for your recommendation and for choosing Phase Energy. Feedback like this means a great deal to the whole team, and we wish you many years of reliable renewable energy and savings from your new system.
Phase Energy were so professional
Phase Energy were so professional - from the survey all the way to the installation. The team back at the office are very helpful and offer great support. I would highly recommend Phase Energy!
28 de agosto de 2025
Opinião espontânea
Resposta da Phase Energy SE Ltd
Thank you for your fantastic review and for choosing Phase Energy.
We're delighted to hear that you had such a positive experience from the initial survey through to the installation of your solar system. Our team works hard to make the process as smooth and straightforward as possible, and it's great to know that both our installation team and office support team provided the service you expected.
We truly appreciate your recommendation and your kind words. Thank you again for trusting Phase Energy with your renewable energy journey, and we wish you many years of savings and clean energy from your new system.
Review of Phase Energy SE
Review of Phase Energy SE
I recently had Phase Energy SE Ltd install a solar panel system on my home, and I’d like to share my experience to help others considering a switch to solar energy.
Overall, I’d rate my experience a 4 out of 5 stars, reflecting a mix of initial concerns and a positive outcome after the installation. Here’s a detailed breakdown of the process, from consultation to post-installation support.
Initial Consultation and Quote
The process began with a consultation, which was handled efficiently by Phase Energy SE Ltd’s sales team. The representative visited my property, assessed my roof’s suitability, took drone photographs and provided a detailed quote within a few days. The quote was transparent, breaking down costs for panels, inverters, and installation, which I appreciated.
Installation Process
The installation itself took two days, which was within the timeline provided. The crew was professional, arriving on schedule and keeping the site clean. They used high-quality monocrystalline panels, similar to those recommended by industry leaders, and the wiring was neatly integrated under the roof, enhancing the aesthetic.
However, there was a minor hiccup when the initial setup revealed a need for additional trench to be dug in order for Internet connectivity, to allow required real time monitoring.
This added a small cost, which was frustrating since it wasn’t flagged earlier. After a few emails and calls to their credit, Phase agreed it was their mistake and covered this cost.
Recent Staff Changes and Improvements
Phase Energy SE Ltd has openly acknowledged past issues, including inconsistent installation quality and customer service, which I found refreshing. I learned that the company recently overhauled its staff, replacing several team members involved in earlier errors with more experienced professionals. This followed a period of negative feedback about delayed projects and subpar workmanship, some of which I came across in online reviews. The new team appears to be better trained, and the company has implemented stricter quality checks.
My project manager was proactive in resolving the internet issue, and the post-installation inspection passed without problems, suggesting a genuine effort to rebuild trust.
Performance and Savings
Since activation, my system has been performing well, generating about 90% of the expected output based on my energy usage. The online monitoring provides clear insights into production, which has been helpful. I’m seeing a noticeable reduction in my electricity bills—around 53% so far—though it’s early days, and savings will likely improve as we learn to live with solar. The 25-year warranty on panels and a 10-year workmanship guarantee offer peace of mind, aligning with industry standards.
Customer Service and Support
Post-installation support has been a highlight. The customer service team responded promptly to my queries about the app setup and provided a follow-up call to ensure everything was running smoothly. This contrasts with some older reviews I read, where response times were criticized. The company’s commitment to addressing past shortcomings seems genuine, and I feel confident they’ll honor their warranty if issues arise.
There will always be slight teething issues along the way but the team put me at ease and it feels refreshing that this firm are proactively dealing with past problems to ensure future installations are smooth.
All things considered i would highly recommend Phase Energy.
28 de julho de 2025
Opinião espontânea
Resposta da Phase Energy SE Ltd
Thank you, David, for taking the time to leave such a detailed and thoughtful review. We genuinely appreciate both your positive feedback and your honest comments throughout your experience with Phase Energy.
We're delighted to hear that you were pleased with the process from the initial consultation through to installation and commissioning. Our aim is always to provide a professional, transparent service, and we're pleased that you found the quotation process clear, the installation team respectful, and the finished system neat and well integrated.
We also appreciate your understanding regarding the additional trenching required for monitoring connectivity. While this was an unforeseen requirement, we’re glad our team was able to recognize this and resolve the issue by covering the additional cost. We always aim to put things right when something hasn’t been identified as early as it should have been.
It’s fantastic to hear that your system is already performing well and that you’re seeing a noticeable reduction in your electricity bills. Solar is a long-term investment, and as you become more familiar with your system and adapt your energy usage, we hope you continue to see even greater benefits.
We’re particularly grateful for your comments regarding our team’s communication and after-sales support. We understand that the customer journey does not end once the installation is complete, and we continue to invest heavily in improving our processes, training, and quality checks to ensure every customer receives the standard of service they deserve.
Thank you again for choosing Phase Energy and for recommending us to others considering solar. We hope you enjoy many years of clean energy generation and savings from your new system
Great experience from start to finish
Great experience from start to finish.
Considering the approach was out the blue, the team did everything to make me feel at ease from providing a quote to installing my system
I have had 144 panels installed on a barn roof of mine, loving it so far thank you Phase
9 de junho de 2025
Opinião espontânea
Resposta da Phase Energy SE Ltd
Thank you so much for your fantastic review and for placing your trust in Phase Energy.
We're delighted to hear that you had a great experience from start to finish. We understand that receiving an unexpected call can naturally raise questions, so it's especially rewarding to know that our team made you feel comfortable and supported throughout the entire process—from your initial quotation through to the installation.
Your 144-panel barn roof installation is a fantastic project, and we're thrilled to hear you're already enjoying the benefits.
Thank you again for your kind words and for choosing Phase Energy. We truly appreciate your support and wish you many years of renewable energy savings. If you ever need any assistance in the future, our team is always here to hel
Competitive prices but after sales service can be improved
We got a call from Phase Energy about the fact that they were in the area and could supply solar panels and batteries at very good prices. As this was something I was considering. I asked for a quote, which turned out to be competitive. Although we already had solar panels installed, the offer was attractive enough that we decided to replace the entire system—despite the existing panels being only 11 years old—and to maximise the use of our roof space. We also ordered three Tesla batteries.
Overall, the installation process was handled well and the service was generally good. However, there were delays with the Tesla battery installation due to supply issues on Tesla’s side.
Unfortunately, there was a bit of an hiccup after installation. Tesla delivered their battery pack in large black packaging, which was left on our drive. Phase energy said the responsibility to collect the packaging was Tesla’s but Tesla didn’t turn up and since I did not have a contract with Tesla expected Phase energy to deal with it. The packaging was removed after about 2 months.
Otherwise we are happy with everything.
16 de junho de 2025
Opinião espontânea
Resposta da Phase Energy SE Ltd
Dear Mr Jacob,
Thank you for taking the time to leave such a detailed review and for choosing Phase Energy for your solar and battery installation.
We're delighted to hear that you found our pricing competitive and that you were happy with the overall installation and your new system. It's great to know we were able to maximize your roof space and deliver a solution that met your requirements.
We also appreciate your honest feedback regarding the post-installation experience. We apologize for the delay in the removal of the Tesla battery packaging. While the collection was the responsibility of Tesla, we recognize that, from your perspective, this should have been managed more proactively by us. Your comments have been taken on board, and we are reviewing our processes to ensure we communicate more clearly and follow up more closely with third-party suppliers to avoid similar situations in the future.
Thank you once again for your feedback and your patience throughout the process. We wish you many years of savings from your new solar and battery system, and if there is ever anything we can assist you with, our team is always here to help.
Nightmare Company
Phase Energy installed solar panels to 2 properties 25th February 2025.
* Multiple problems remain following 1 no show & 2 other visits by their Head Engineer.
* 2 fire risks + 30kg unsecured battery at one property
* Neither battery ever connected to either house.
* Installations never tested.
* No information/booklet left with instructions regarding servicing etc for battery.
* Breaches of their obligations as laid out within their contract + those in the HIES Code of Conduct.
There appears to be no governing body interested in holding this company to account.
Yes, they have agreed to covering the costs of all the remedial work required to bring this installation up to the required standard - and finally work!
This had been, and is continuing to be, an absolute nightmare!
Annie Bullock, Devon
We are now over a year on from the above review.
Phase have shown absolutely no interest in engaging in discussions regarding any reimbursement of our remedial costs and have absolutely not been ‘working with us to resolve the matter ‘.
Neither of our two installations were ever connected to either house, which should obviously have been picked up had the Phase engineer bothered to test each installation prior to departure. as required by HIES guidelines.
We submitted a report listing all their failings for one installation, including costs of the complete re-installation. They offered to reimburse the cost of the report - £150.
By mid August 2026 we should finally have the correct size battery & inverter, which might actually work - no thanks to Phase!
As for HlES, they appear to only be concerned with protecting their members regardless of their failings!
Phase are only now engaging in negotiations for compensation due to contact via our solicitor.
During the initial survey of the property by Phase, l asked about the procedure if there was a fault on any of their equipment. I was assured that the equipment was monitored remotely and any fault would also be repaired remotely. This is clearly not the case.
Throughout this whole horrendous experience, with my husband’s dementia deteriorating rapidly, Phase have not only been disinterested, but evasive and downright rude.
I’m pleased to hear that at least some of their customers have been delighted with their installations - however should there be any problem, be warned & LOOK OUT!
8 de julho de 2025
Opinião espontânea
Resposta da Phase Energy SE Ltd
Thank you for taking the time to share your feedback, Annie.
We are genuinely sorry that your experience with Phase Energy has fallen short of the standards we expect to deliver. We fully appreciate the seriousness of the concerns raised and understand the frustration caused by having outstanding issues following your installation.
We would like to acknowledge that, following our investigations, we have agreed to cover the costs associated with the required remedial works to ensure both systems are completed correctly and operating as they should. We remain committed to working through the remaining items and bringing this matter to a satisfactory conclusion.
We recognize that communication, reliability, and completing installations to the highest possible standard are essential parts of the service we provide. Feedback such as this allows us to review our processes and ensure improvements are made where needed.
We are sorry for the inconvenience and stress this situation has caused and appreciate your patience while the outstanding works are addressed. We will continue to work with you directly until everything has been fully resolved
Excellent service from start to finish
Excellent service from start to finish. From the initial enquiry to finishing the installation I couldn't fault Jessie and the team. I had a family bereavement after the survey was undertaken and they gave me the space and time to deal with that before making contact again. All my questions were answered before the installation - and I had quite a few! Jessie even came out especially to undertake a site visit to help understand my expectations.
On the installation day the entire team worked incredibly efficiently and got the job completed in a morning. Every aspect was completed neatly and the equipment positioned exactly where I had requested. Jessie even commissioned a separate worker to come and remove and subsequently replace slabs so that cabling could be hidden by running underneath.
Since then Jessie has made himself available to promptly respond to further questions from me about how best to use the app. He had previously told me but I just needed reminding. Phase Energy also provided a helpful 'cheat sheet' to set out key features. I became an avid viewer of the app, keen to review our energy generation, usage and export. More recently I simply note how much I spend on my electricity bill each day. Occasionally it is one or two pennies more than the standing charge! Thank you Phase Energy. I just wish I'd done this sooner.
If there was one thing I might have changed it would possibly be to have got a bigger battery from the outset. However, the one we have stores more than enough to provide all we need overnight and I am aware that I can add another battery at any time.
6 de junho de 2025
Opinião espontânea
Resposta da Phase Energy SE Ltd
Dear Mr Putnam,
Here at Phase Energy we hope that you are well.
We would like to take the time to personally thank you for taking this the to write your review it really is greatly appreciated. All our feedback is valued, particularly when it reflects the professional manner of our business, quality installers, and attention we pay to customer care.
In the meantime if we can assist you with anything, please don't hesitate to contact us on 08000 383 485 or simply email info@phaseenergy.uk.
We wish you all the best with your system.
Initial contact and survey was perfect…
Initial contact and survey was perfect and couldn’t fault. Explained everything to me clearly and asked me what I want to achieve from my solar install. Unfortunately from there on it went down hill. Quote arrived and accepted. Deposit paid and install date set. Wasn’t informed of when scaffolding would be arriving until the day before the verbal install day, I contacted to check it was still happening as had nothing in writing to confirm. Scaffolding was erected, guys came to install the panels on the roof the next day (can’t fault the 2 guys that turned up) but was told the electrician would not be coming and would be delayed by a day. That’s fine these things happen next day arrives and a phone call to say the electrician won’t be arriving again (2 days of work I had to miss). 3rd day electrician arrives and completed the install. Placing the batteries where I wanted them but blocking an outdoor socket in the process, rather than mounting the battery 2 inches higher to clear the socket or moving the socket an inch. Installation was completed. No completion pack sent and I had to constantly chase for it. To be told every time I contacted that it would be with me “tomorrow” giving different excuses each time. Nearly 2 months later at it finally arrived. Certainly doesn’t feel me with confidence to use again in the future.
9 de abril de 2025
Opinião espontânea
Resposta da Phase Energy SE Ltd
Hi Mark,
Thank you for taking the time to share your feedback — both the positives and the areas where we fell short.
We're really pleased to hear that your initial experience with our survey and consultation met your expectations. Rikki and our survey team always aim to provide a clear and informative first impression, so it's great to know that came through.
That said, we are genuinely sorry that the communication and scheduling during the installation phase caused frustration and inconvenience — particularly around the scaffolding notice and delays with the electrician. We fully acknowledge that the lack of timely updates and the impact on your time were not acceptable, and we are actively working on tightening communication across our scheduling team to prevent this from happening in future.
Regarding the battery positioning and socket obstruction, this should have been flagged and resolved on-site with a more thoughtful approach. We’ll be feeding this back to the installation team as part of our quality review process.
Finally, the delay in providing your completion pack is something we sincerely apologise for. It’s not the level of service we aim to deliver, and we are reviewing our handover procedures to ensure documentation is sent promptly after every install.
We do value your business and appreciate your honest comments. If there's anything we can do to make things right or assist you further, please don’t hesitate to reach out directly.
Best regards,
Phase Energy
Excellent from start to finish.
I’m clueless when it comes to solar and I can honestly say that these guys guided me through the whole process perfectly.
Everyone I dealt with was Brilliant so much so phased Energy will be fitting out another of my poultry building’s with another 50+ panels of solar and battery storage. 👍👍
28 de maio de 2025
Opinião espontânea
Resposta da Phase Energy SE Ltd
Dear Bayliss,
Here at Phase Energy we hope that you are well.
We would like to take the time to personally thank you for taking this the to write your review it really is greatly appreciated. All our feedback is valued, particularly when it reflects the professional manner of our business, quality installers, and attention we pay to customer care.
In the meantime if we can assist you with anything, please don't hesitate to contact us on 08000 383 485 or simply email info@phaseenergy.uk.
We wish you all the best with your system.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.