Philippine Airlines Opiniões 

Philippine Airlines completely ruined the start of our vacation.

Our flight was cancelled last minute and rebooked to a flight more than 12 hours later than our original departure. No meaningful explanation, no consideration for the impact on our plans — just a “take it or leave it” rebooking.

To make it worse, we paid extra for reserved seats, but after they rebooked us, those seats were ignored and we were randomly assigned seats anywhere on the plane. No refund. No acknowledgment. Nothing. Paying for seat selection clearly means nothing to this airline.

This wasn’t just an inconvenience — it cost us an entire vacation day, disrupted time off work, and completely soured what was supposed to be an exciting trip before it even started. There was zero effort to make things right, no compensation offered, and no accountability taken.

For an international airline, this level of service is unacceptable. If you value your time, your money, or your peace of mind, think twice before flying Philippine Airlines. We won’t be making that mistake again.

I booked a plane ticket from Coron to Clark and the airline company chose to unload the luggage of 40 passengers as they overbooked the plane and it was too heavy to take off. This information we only received as we arrived in Clark and so we where all screwed...

The support of their staff is sad and they only tell you that they don't know what they can do to help you.

I'm sure that they do this on a regular basis and they make me regret that I went to the Philipinnes...

Don't travel with this airline and if you do so, make sure your luggage can be taken as hand luggage in the plane so you have control of it.

Flight from Doha to Manila 9 hour duration.

The seats were so narrow they bruised my hips the leg length was so small I couldn’t actually drop my tray table. I’m a reasonably tall guy 184cm who fly’s multiple long hall trips each year this was by far the worst I have experienced. No inflight entertainment no screens on whole plane or even an audio input for music. Food was garbage.

This is 2026 and for a nations flag carrier you should be embarrassed, never again.

Cant leave negative reviews otherwise I would!!! Horrible is an understatement!! Let me put it to you this way! I would rather gouge out my eyes with a dull pencil then jam it into my eardrums and after that take razor blades and score my arms and legs until the flesh hangs from them! THIS would be more enjoyable than dealing with this airline EVER AGAIN!! I hope the pilots are more competent than the customer service people who I I called them useless would be a compliment! AVOID THIS AIRLINES unless you enjoy miserable experiences! THIS AIRLINE SUCKS!! I wish I had thought to do a quick search for reviews before I booked my flight with them! Hopefully the plane doesnt crash and I get to my destination! Thats if they dont screw up my departure which the odds are GOOD that I wont even get off the ground with all the problems I am having!

I am beyond disappointed with the service I received from Philippine Airlines. We flew from Hawaii to the Philippines with eight pieces of luggage, and upon arriving, we were informed via email that ALL our luggage had been left behind!
To make matters worse, we tried calling them numerous times for updates and assistance, but the lack of communication and support was appalling. We were then told we had to pick up the luggage ourselves in Laoag within 1-2 days. As if that wasn’t enough, one of our bags is still missing in Hawaii, and it contained $5000 worth of our belongings!
This level of incompetence and disregard for passengers' belongings is simply unacceptable. The fact that we had to travel to retrieve our bags and that one is still missing with valuable items is infuriating. I strongly advise anyone considering flying with Philippine Airlines to think twice. Save yourself the headache and choose a more reliable airline that actually cares about its customers.

Had an extremely bad experience by my helper with the Philippines Airlines recently. I had a confirmed ticket from Manila to Laoag but on the day of her flight, she was told at the check-in counter that there was no seat for her, it was overbooked. Since it was late at night and there wasn’t any next flight in the same evening, I helped her to book another flight the following morning. When contacted Philippines airlines to get refund for the purchased ticket, the customer service mentioned the flight wasn’t overbooked. Hence I was not given a refund. Shame On You Philippines Airlines! You screwed up passenger’s holidays and yet you didn’t want to own it!

If there is a negative star review I will choose that. The cancellations and delays they did was beyond my understanding. Total dissappointment!! Adding to that is the lack of compensation for the inconvenience they provided to the passengers. Will definitely avoid flying again to this worthless piece of shit company.

Worst airline, does not care about there passengers, and anybody with health condition of elderly or considering there needs and making kids seat by themselves

I thought they were a good airline but they are just the worst airline ever just bunch of fraudsters and liers I would never ever use this airline after traveling with them only in the Philippines for more than 13 years ! So I had a flight with them in the 25th of November but my brand new ( first use )luggage arrived damaged and here is where all the drama started so I reported the damaged in the airport to Philippines airlines staff and he was super rude firstly doubting the date I bought the luggage then doubted the price I paid for so I showed him the receipt which shows that I bought the bag just 19;days before the flight and the price I paid for it , so I had to wait with him for more than an hour to fill the form about the damaged luggage then he promised me a new luggage or a compensation in less than 72 hours ! After 3 days I received en email from Philippines airlines denying that I made a report of the damage in the airport so I replied to their email with the report I made in the airport but I never heard of them after that .. I have been contacting them since then and more than 10 supervisors were giving me fake promises and a compensation in 3 days but surprisingly one of them in the 3rd of December told me there were no complain in their luggage department so he just made one for me , he gave me a case number to keep checking and he was assuring me I will get a compensation in max one week but yeah still no one even emailed me till the 11th of December someone called from Philippines airline at 5 am ! 5 in the morning and he sounded surprised that I answered the call he was saying he's from a high department position and he was wasting my time for almost one hour asking for photos the flight information, the luggage and the report I made in the airport like all the informations they have already since the 25th of November then he was making excuses and excuses that they had a wrong phone number that have been calling BLA BLA BLA and just today after almost a month a saw that they closed the case saying they weren't able to contact me ! Just the worst airline ever for almost one month keep laying and laying and make fake promises ! I will never ever travel with them again !

I had an issue with the Philippines Airlines seat selection, and I appreciate all the efforts that my agent Ed made for my case.

​🛑 Review: Philippine Airlines (PAL) – Never Again.
​Overall Rating: 1 out of 5 Stars (Poor)
​Conclusion: Never again Philippine Airlines.
​My domestic tour (October/November 2024) was completely ruined by the airline’s systematic flight schedule changes (Flight Disruption), which forced the complete cancellation of the Palawan portion of the trip.
​The airline showed zero goodwill: The local ticket office refused to offset the cost of the three cancelled tickets against the necessary replacement flight, forcing us to pay extra.
​Furthermore, the promised refund for the cancelled flights will allegedly take up to three months, proving that PAL shifts its financial risks entirely onto the customer.
​Adding to the poor experience, the Manila-Bangkok flight (December 4, 2024) was uncomfortably cold (a "flying refrigerator"), leading to subsequent illness. The unreliability and lack of customer focus are unacceptable.

"Buong Pusong Alaga" is a Myth – Disgraceful Customer Recovery

​"I am deeply disappointed with Philippine Airlines. I endured multiple schedule changes that made my domestic itinerary impossible to follow, followed by a flight to Bangkok where the cabin temperature was dangerously low and unregulated. This led to significant health issues and three lost days of my paid time off.
​When I complained, I received a template rejection stating that they are 'not liable for losses' and that 'schedules are approximate.' This is not the behavior of a premium flag carrier; it is the behavior of a company with zero accountability. They admit to the issues in writing but refuse to offer even a basic goodwill gesture like Mabuhay Miles or a voucher.
​To any traveler: PAL’s 4-star Skytrax rating does not apply to their customer service. Once they have your money, you are on your own. I have escalated this to the Civil Aeronautics Board (CAB)."

Titel: WARNING: PAL will ruin your Philippine Roundtrip & ignore your Refunds
​"Avoid Philippine Airlines if you are planning a multi-stop itinerary. They are incapable of maintaining their own flight schedules, leading to a domino effect of cancellations that will destroy your hotel bookings and tour plans.
​My experience: 6 flights disrupted. The service is a joke – on flight PR736 (MNL-BKK) the cabin was a 'flying refrigerator,' with staff ignoring passengers while sitting on jumpseats in the cabin.
​The refund process is even worse: They ignore their own Ticket Office records (Mactan Office). They only refunded 50% of the passengers, withholding money for the second traveler despite both being on the same bill. Their 'Internal Legal' department is a black hole of incompetence. They claim 4 stars, but they offer 0 stars in reliability and honesty. Travel with anyone else if you want your vacation to actually happen."

Ich hatte insgesamt eine wirklich gute Erfahrung mit Philippine Airlines. Obwohl ich alleine gereist bin, gab es eigentlich nichts zu beklagen. Mein Flug von Manila nach Bangkok hatte zwar Verspätung und mein Anschlussflug sollte bereits eineinhalb Stunden nach meiner Ankunft starten, aber die Airline war sehr gut organisiert: Direkt in Bangkok wurde ich von einem Mitarbeiter von Philippine Airlines empfangen und sofort zu meinem Transferflug begleitet, damit ich ihn nicht verpasse.

Auch beim Gepäck hat alles reibungslos funktioniert. Als ich in Bangkok ankam, war mein Koffer direkt da – kein Warten, keine Probleme. Das fand ich besonders positiv.

Trotz der günstigeren Preise hatte ich das Gefühl, dass alles professionell und gut durchdacht war. Insgesamt bin ich sehr zufrieden und würde jederzeit wieder mit Philippine Airlines fliegen.

This will be the last flight we'll be doing with PAL. My mum left this Monday 01/12/2025 from South Australia with a connecting flight in Melb to Manila. Expecting she'll have her luggages for when she arrive in Manila on the 2nd of Dec 2025. Turns out that they don't have her luggage with the PAL and she's gonna have to wait for them to deliver it as Cathay is carrying her luggage, my mum went home and her luggage hasn't arrived to this day. This has caused us so much inconvenience and distress since Manila airport is known for either broken luggages or stolen goods. Arranging an extra luggage before departure was also the hardest thing to arrange with PAL, even though the ticket was bought directly through PAL website, they don't have full control for excess baggage with their partner carrier. NEVER AGAIN ! Highly discourage anyone whose considering to fly with Philippine Airlines. Your checked baggage doesn't go with you!

I’m extremely disappointed with how Philippine Airlines has handled my case, and I feel compelled to share this experience to warn other travellers.

I initially requested a refund for my PAL Travel Credit/E-Wallet. I was told repeatedly by different agents — through WhatsApp, email, and chat — that my case had been escalated, that it was being processed, and that I simply needed to “allow some time.” I was even given multiple case numbers and reassured that the refund was already underway.

However, after months of waiting and chasing updates, PAL suddenly changed their position. Despite earlier emails stating the refund was being “processed,” the most recent response now claims the Travel Credit is non-refundable and that nothing can be done — completely contradicting their previous assurances.

On top of this, I received a phishing message that closely resembled official PAL communication. I reported it immediately, and instead of investigating seriously, PAL asked me to “send a screenshot” as if the burden was entirely on me. Their tone and inconsistency made me feel dismissed rather than supported.

The overall experience has been:
• Unprofessional
• Inconsistent
• Exhausting, with multiple agents giving different answers
• Deeply frustrating, considering the stress and financial impact

I rarely leave public reviews, but the way this has been handled is unacceptable. Travellers deserve clarity, accountability, and honesty — especially when it comes to refunds, sensitive information, and customer security.

I hope PAL takes this feedback seriously and improves both their customer service standards and internal communication. At this point, I would strongly advise others to be cautious when dealing with their refund processes or e-wallet credits.

I really thought PAL was the country's premium airline but it seems they are falling apart.
My family and I came from Caticlan today with a connecting flight to Hong Kong. Now at Manila, e-travel done, online check-in done, all was going smooth until we got to immigration, the que was about 20 deep, moving slowly, then finally awe get to the front and was told e-boarding passes were not accepted.
It became a mad panic, we ran back outside, the PAL kiosks we not working for Australian passports, I informed the business class girls of my situation standing out the front at check-in, but wouldn't assist because there was 4 of us (nobody else lining up). Such poor customer service for something that would have taken maybe 5 mins (our luggage was in transit, so nothing to check in.
At the 'online check-in' counter finally we get to the front (about 8 people in front of us took about 15 mins with 4 attendants). The attendant sees on the monitor it was boarding time and we're still trying to get the paper boarding passes. The girl helps and tells us someone will come to get us and escort us the the plane. Nobody came.
We made the flight but it was delayed anyway (not PALs fault).
My biggest complaint here is way back in Caticlan. Why didn't the check-in attendant print us hard copies of the boarding pass for Manila? Didn't she know? Did she miss the PAL memo? Does it say somewhere this is standard? Why have the online e-QR if it can't be used at immigration, who has a printer when traveling? Are you practicing for the future?
The airport also had no signage for the hardcopy boarding pass, only that they were 'UPGRADING' in big writing. Communication and assistance is key, very poor in this instance
My final thought was how tired the aircraft looked, on checking aircraft a321-200 PR-C9901 was 12.5 years old. The budget competition are flying a320NEOs and a321NEOs. Average age 3-4 years.

Service nur auf den Philippinen,von Deutschland aus keine Chance!
Nur Chat Bots,die nicht auf meine Bitte reagieren. Unterirdisch. Nur WhatsApp

I am writing this review OUT OF SHEER ANGER and frustration with Philippine Airlines (PAL) for their gross negligence and complete refusal to handle a legitimate claim.
On October 21, 2025, my checked baggage was initially delayed for FOUR DAYS. When it finally arrived, it was delivered COMPLETELY DESTROYED due to criminal mishandling during transit.
The destruction included essential and valuable items: a Sabbath Hot Plate, medical creams, a special cooking pot (critical for my dietary restrictions), a sterling silver Kiddush cup, and my mobile phone (shattered screen). The direct replacement and repair costs are documented at $1,488 USD.
PAL's conduct has been appalling:
1. They transferred my case (File CEBPR14878) between the Manila and Cebu departments.
2. They have IGNORED dozens of emails and calls.
3. They have forced me to escalate the issue to the Philippine regulator (CAB).
PAL has shown a shocking disregard for customer property and the Montreal Convention. I demand immediate payment of the $1,488 USD for my losses plus compensation for the severe emotional distress and the ruin of my trip. DO NOT FLY WITH THIS AIRLINE.

Thank you for replying, but I believe there is a misunderstanding.
I have already submitted all of these forms, including the Baggage Report and the Request Form. My active case numbers are:
• CEBPR14878
• PAL02853814

Your support team has confirmed multiple times that my case is already with the Claims Department and is simply waiting for their update.
Therefore, asking me to submit the same forms again is not helpful and only delays the process.

At this point, I am only requesting:
1. A clear update on my existing case,
2. The name of the officer handling it, and
3. A realistic timeframe for resolution.

Please escalate this properly. I am not opening a new case or re-filing documents that you already have.

Thank you.

The most horrible airline i have ever booked. They even lost my luggage and whenever I call them no answer or refer me to other people and after several weeks still no luggage. Its really horrible flight. They deserve 0 start.

Warning, we now call PAL the Never Again Airline. They never paid us back the $1000 they owed us from a cancelled COVID flight in 2020. Then on a domestic flight in July 2025, they destroyed my checked luggage and denied paying anything for it. The bag weighed less than 5 lbs, and they treated it as though I had overloaded the bag. There was literally nothing in it on my return trip. They care ZERO about the customer and ONLY for the MONEY. AVOID AVOID AVOID Philippine Airlines!

Their “Commitment to Customer Satisfaction” feels like nothing more than lip service. Last year, they reassigned the extra legroom seats we had paid for to other passengers—without even notifying us. I had hoped this was an isolated incident, but this year I’m met with disappointment again.

When I tried to book a new flight, all I received was a scripted apology and an explanation of why they “can’t do anything about it,” as if to say, “Sorry, that’s just how it is.” I wanted to use my miles, but they only covered a one-way ticket, so I had to book the return flight separately, and was charged a much higher fare because it was treated as a one-way booking—even though I had booked both legs with the same airline.

In the end, I gained less than $200 worth of value from all my accumulated miles. It’s frustrating and disheartening to see how little effort they put into actually making things right for loyal customers. They seem to need a re-education on the value of achieving total customer satisfaction. They need to be reminded that happy customers are repeat buyers, and that it doesn't matter if you lose one battle, for as long as you win the war.