Philippine Airlines Opiniões 

Resposta da Philippine Airlines

26/10/2025

Hi, Sonia. We truly understand how you felt about your experience, and we recognize how disappointing it must have been—especially on a long journey from Melbourne.

We’d like to share that there are instances when flight downgrades occur due to operational requirements, which are necessary to maintain the safety and reliability of our overall operations — something we’ll never compromise, as it ensures the well-being of both our passengers and crew.

We also understand how much inflight entertainment and ample legroom contribute to a more comfortable travel experience. These features may vary depending on the specific aircraft type deployed on the route, but please know that your feedback is valuable and helps guide our ongoing service improvements.

If you prefer more space for future flights, we offer Choice Seats that can be purchased in advance for added comfort. You may learn more about this option here: https://flypal.com/seat-select.

We truly appreciate you taking the time to share your feedback, and rest assured, we’ll continue working to enhance the overall travel experience for our passengers.

Resposta da Philippine Airlines

17/10/2025

Hi, Juan. We understand how concerning it must feel to come across experiences like this, and we truly value you for bringing it to our attention. Please know that we take matters involving the safety and security of our passengers’ belongings very seriously.

We’d like to look into this further and conduct a proper assessment of your reported experience. You may share your booking and baggage details through this form: flypal.com/request, so the proper team can review your case and assist you directly. Rest assured that we remain committed to upholding the trust and confidence of our passengers.

Resposta da Philippine Airlines

9/10/2025

Hello, Mr. M. Thank you for reaching out and sharing your experience. We’re truly sorry to hear about the challenges you've faced, especially during such a difficult time for your family. Please know that we care deeply and are here to help.

To allow us to look into your concern immediately, we kindly ask that you contact us through any of the following channels:

Email: wecare@philippineairlines.com
X (formerly Twitter) and Instagram: @flypal

Please include your booking reference and any relevant details so we can assist you as quickly as possible.

We appreciate your patience and hope to resolve this matter with the care and attention it deserves.

Resposta da Philippine Airlines

27/09/2025

Hello, Nay-then Jones. Thank you for taking the time to share your experience with us.

We truly understand how disappointing it must have been to encounter a seat issue during your business class flight, especially after raising the concern with our cabin crew. Your feedback is important, and we sincerely appreciate your efforts to follow up.

Please be assured that we are here to help. To allow us to look into this matter further and provide the appropriate assistance, we kindly invite you to reach out through any of the following channels:

- Customer Feedback Email: wecare@philippineairlines.com
- Social Media: Instagram and Twitter – @flypal

We remain committed to improving our service and ensuring that every concern is handled with care. Thank you again for bringing this to our attention.

Resposta da Philippine Airlines

27/09/2025

Hello, Beppe Limongelli. Thank you for taking the time to share your concern.

We truly understand how unsettling it must have been to experience a change in your flight’s departure airport without receiving a direct notification. Please allow us to clarify that Philippine Airlines sends important updates—including schedule or airport changes—through the contact details registered in the booking. If your ticket was issued by a travel agency, it’s possible that the agency’s information was listed, and notifications may have been sent to them instead.

We’re here to assist you and would be glad to look into this matter further. You may reach us through any of the following channels:

- Customer Feedback Email: wecare@philippineairlines.com
- Social Media: Instagram and Twitter – @flypal

Your feedback is sincerely appreciated, and we remain committed to providing thoughtful and responsive service.

Resposta da Philippine Airlines

27/09/2025

Hello, Gilles Corcos. Thank you for sharing your experience with us.

We understand how unexpected charges during currency conversion can be concerning. When fares are quoted in Philippine pesos (PHP) or U.S. dollars (USD), the final amount reflected in euros is determined by your card issuer or bank. These institutions apply their own exchange rates and may include additional fees, which can vary depending on the time and method of processing.

We appreciate your feedback and recommend reaching out to your bank or card provider for a detailed explanation of the conversion applied. Thank you for your understanding.

Resposta da Philippine Airlines

23/09/2025

Hi, Ollybia! Thank you for sharing your detailed feedback. We’re truly glad to know our cabin crew made your journey pleasant, but we also understand your sentiments about the ground staff in the airport.

We’ve shared your experience with our airport team so we can address this directly and reinforce the service standards we uphold across all touchpoints. Your observations help us improve, and we value the time you took to let us know.

We look forward to welcoming you on board again and giving you the consistently warm and seamless service you deserve—from check-in to arrival.

Resposta da Philippine Airlines

15/09/2025

Hi, Susanne. Mabuhay and thank you for taking the time to share your detailed feedback. Hearing about your experience helps us better understand what matters most to our passengers and guides us in enhancing our service.

We recognize how important seat selection is when planning a trip. If you would like our team to review the details of your seating concern, you may submit it through this link: flypal.com/request. This allows us to track your request directly and provide the appropriate follow-up.

Regarding inflight dining, meals are already included on our international flights, while domestic routes feature complimentary snacks. For those who wish to elevate their dining experience, we also offer myPAL Flavors, which provides a variety of curated meal options to suit different tastes and needs. You can explore these choices here: flypal.com/travel-boost.

Your insights on booking, seating, and meals are invaluable as we continue to refine the travel experience we offer. We truly appreciate you sharing them with us and look forward to serving you better on future journeys.

Resposta da Philippine Airlines

15/09/2025

Hi, Lucien! We value hearing directly from our passengers, as it helps us understand what matters most when planning a trip.

We recognize that the amount for a second bag can feel significant, especially when comparing airlines. Each carrier sets its excess baggage fees based on factors such as aircraft type, route distance, and operational costs. These variables naturally create differences in price from one airline to another.

Our tickets also come with a Free Baggage Allowance, which varies depending on the route and fare type. For guests who need more than that allowance, we offer flexible options: Prepaid Baggage, which can be purchased ahead of your flight at a lower rate, and Airport Baggage for last-minute needs. Details and booking are available through this link: flypal.com/baggage-plus.

We appreciate you taking the time to share your perspective. Your feedback helps guide how we continue to refine our services and provide choices that suit a wide range of travel plans.

Resposta da Philippine Airlines

13/09/2025

Hello, Jacob. We appreciate you sharing the details of your experience and understand how important your dad’s mobility is during travel.

To follow up on the pending damaged-baggage concern, please visit our Baggage Report page through this link: flypal.com/Baggage-Report.

From there, you can select “Damaged Baggage,” create a case, and our baggage team will review and queue it for assessment.

Resposta da Philippine Airlines

8/09/2025

Hello, Peter. We truly value the time you’ve taken to share your experience with us. While we’re glad you chose to fly with us on your recent long-haul journeys, we also recognize the concerns you raised about your Business Class flights.

Your feedback on the food variety, in-flight entertainment, service pace, and cabin comfort is important to us. We also take note of your experience with the meal service and seating arrangements, as well as your observation about the presence of our flight deck crew. These are all being shared with our teams as we continue working on service enhancements and product upgrades that our passengers deserve.

Our goal has always been to deliver the warmth of heartfelt Filipino service while ensuring comfort and convenience throughout your journey. Knowing where we fell short gives us the opportunity to improve, and we thank you for allowing us to learn from your flights.

We look forward to welcoming you back on board and giving you a better experience next time.

Resposta da Philippine Airlines

4/09/2025

Hi, Ria. Thank you for taking the time to share your thoughts with us. We understand how important comfort and value are when traveling, and we truly appreciate your perspective. Please be assured that service and product enhancements are ongoing, from upgrading cabin features to reviewing our in-flight offerings, as part of our commitment to making every journey more enjoyable. We are always open to feedback like yours, as it guides us in improving and ensuring our passengers are cared for with the utmost experience they deserve.

If you wish to share more of your concerns, you may submit it through this link: flypal.com/request.

Resposta da Philippine Airlines

31/08/2025

Hello, Paolo. Thank you for sharing your experience with us. We understand how frustrating it must have been to encounter inconsistencies and discomfort during your flight from Cagayan De Oro to Siargao via Manila.

Regarding the confiscation of your sealed alcoholic beverage, please note that while duty-free alcohol may be permitted on international flights under certain conditions, domestic flights within the Philippines follow stricter guidelines. Philippine Airlines does not allow the consumption of personal alcoholic beverages on board, and airport security may enforce restrictions based on local airport authority protocols. We regret that the handling of this item lacked transparency, and we will coordinate with the concerned station to reinforce proper procedures.

As for the in-flight service, our domestic flights offer light refreshments tailored to flight duration and aircraft type. We acknowledge your feedback on the limited options and cabin cleanliness, and we’ve shared this with our service teams for review and improvement.

We also take note of your concerns regarding the shuttle delay and landing experience. While operational factors may occasionally affect ground transfers and flight conditions, your observations help us identify areas where we can enhance passenger comfort and communication.

Should you wish to discuss this further, you may reach us directly via our social media accounts on X, Instagram, and Facebook — @flypal — or email us at wecare@philippineairlines.com.

We appreciate your time and hope to serve you better in future travels.

Resposta da Philippine Airlines

21/08/2025

Hello, Abelene. We understand how important it is for our passengers to feel assured and informed, especially when it comes to travel essentials like baggage.

For your reference, the terms and conditions of our Prepaid Baggage may be viewed through this link: flypal.com/prepaid-baggage. This provides the detailed guidelines that apply to this service.

Should you wish to share more about your experience, we would truly value your feedback. You may do so by submitting a request through this link: flypal.com/request. Rest assured, we will carefully review it as we continuously work on making our services clearer and more seamless for our passengers.

We appreciate you taking the time to let us know your thoughts, as this helps us strengthen the way we serve.

Resposta da Philippine Airlines

18/08/2025

Hi, Laila. We are so sorry to hear about the string of delays you've had on your recent flights with us. We can only imagine how frustrating it must be to have your travel plans disrupted not just once, but three times. We understand your disappointment and we regret that we failed to meet your expectations for a timely and reliable flight.

Please know that we take your feedback very seriously. The punctuality of our flights and the satisfaction of our passengers are top priorities for us, and we are actively looking into the details of these flights to figure out what went wrong. There is no excuse for repeated delays, and we want to assure you that we are working to address the root causes and improve our operations.

For further assistance regarding your concerns, you may reach out to us directly through wecare@philippineairlines.com or via any of our other available channels at flypal.com/contactus.

We are committed to regaining your trust and hope to have the opportunity to show you the kind of service we're truly capable of in the future.

Resposta da Philippine Airlines

18/08/2025

Thank you for sharing your experience. We're delighted to hear that you enjoyed the flights, from the on-time departures to the comfort of the seats and the service on board. It's also great to know that you appreciated the meal and amenities during your journey.

We've noted your feedback regarding the Manila hub. While many aspects of airport operations are managed by the airport authority, we are continuously working with our partners to improve the overall passenger experience. Your comments are invaluable and help guide our efforts.

We look forward to welcoming you on board again soon.

Resposta da Philippine Airlines

21/07/2025

Hello. Thank you for sharing your thoughts with us. We understand the frustration you've felt, and we truly value hearing from our Mabuhay Miles members.

To better assist you with your concerns, we encourage you to reach out directly to our Mabuhay Miles team through any of the following channels:

Facebook: https://www.facebook.com/MabuhayMiles
X/Twitter: @FlyPAL

We appreciate you being part of the Mabuhay Miles program, and thank you for taking the time to share your feedback.

Resposta da Philippine Airlines

14/07/2025

Thank you for sharing your concern. We understand how uncomfortable it must have been for your partner to wait without access to food or water during the delay.

Services from airport concessionaires are managed independently, but we will share your feedback with the airport management so they may review this matter. Your experience is important, and it gives us the opportunity to reflect and advocate for greater comfort and care during irregular operations.

Thank you for taking the time to raise this to our attention. We remain committed to improving the journey for all passengers.

Resposta da Philippine Airlines

3/07/2025

Thank you for sharing your experience with us, Issac. We appreciate the time you took to provide feedback regarding your request to be moved to an earlier flight.

We understand your concern, especially since you arrived at the check-in counter ahead of time and expressed willingness to pay for an upgrade. While our airport team adheres to strict cut-off times and operational procedures to ensure the safety and efficiency of all passengers, we recognize the importance of clear communication and proactive service—particularly when handling time-sensitive requests.

Your feedback has been noted and will be reviewed with the team involved. Insights like yours help us identify areas for improvement, especially in how we respond to special circumstances with empathy and initiative.

If you still need assistance with your booking or have other concerns about your flight, please don’t hesitate to reach out through any of our official channels:

Facebook, X, and Instagram: @flyPAL
Website: flypal.com/contactus

We’re here to help and committed to making your journey smoother.

Resposta da Philippine Airlines

26/06/2025

Hello, April. Thank you for your feedback. We understand your concerns and appreciate you taking the time to share them.

While our Supersaver fares offer a more basic option for travelers who prefer lower upfront costs, we still offer fare types that include complimentary baggage allowance and inflight meals. These options are available across various routes, including Singapore and Kuala Lumpur, so passengers can choose what best suits their travel needs.

We’re continuously reviewing our offerings to balance affordability and value, and your input helps guide those decisions. Thank you again for reaching out.