It was lovely to have a female engineer attend my repair. She was exceptionally polite, nicely spoken, helpful and extremely professional. She explained what had gone wrong, showed me what to do shou... Ver mais
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great service from professional organisation. They came out to service my boiler and the engineer was very knowledgeable as well as friendly. did a first class job and left the place tidy and clean
I recently had a new boiler fitted by this company. The appointment was made very efficiently by the telephone staff and the fitters arrived on time. They ensured they wore covers over their shoes at... Ver mais
A empresa respondeu
Czekałem na umówioną wizytę od 8 rano do 13. Nikt się nie pojawił, nikt nie zadzwonił. Po moim telefonie jakaś kobieta stwierdziła że inżynier był u mnie i do mnie dzwonił, co jest perfidnym kłamstw... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Phoenix Gas offer services such as boiler repair, boiler replacement and boiler service along with Renewable Energy alternatives. We also have a Commercial department and work across Stoke on Trent & Newcastle under Lyme in Staffordshire & Cheshire, along with Shropshire, South Staffs and into Manchester, Nottingham and Derby.
Informações de contacto
Furlong Road, Tunstall, ST6 5UD, Stoke-on-Trent, Reino Unido
- 07496448278
- sxarah.allen@phoenixgasservices.co.uk
- phoenixgasservices.co.uk
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This company is trash.
This company is trash.
My boiler is broken and has been leaking for almost two weeks but they came out to look and said they would make a new appointment to replace the broken part but they don't call, I called them and they said we will call you.
The counsil housing has sent them an email that they need to make this urgently, but they still do not call to make an appointment.
And they have the part in the warehouse as well as the technician.

Resposta da Phoenix Gas Services

Resposta da Phoenix Gas Services
Engineer came when he said
Engineer came when he said. Was very friendly & professional, cleaned up after he’d finished & explained everything that had been done. Would highly recommend Phoenix as a company as it’s well organised & they are very competitive with there prices.

Resposta da Phoenix Gas Services
First class company
First class company. We were very impressed. We changed our service maintenance company over for our boiler to Phenix Gas services. After a member of our family highly recommended them to us. Our engineer Andy was very polite friendly and hard working he replaced our magnetic filter system and serviced our boiler. He even called back before leaving the area to check with me if my Mother 82 was please with the work he had done on our boiler. He was very considerate. We would highly recommend them. 👍
Foursquare ST5 0SS
Completely incompetent company
Failed to give notice of appointments to time could be taken off work multiple times, started sending threatening letters saying they were being obstructed from entering the property, eventually appointment confirmed and they didn't even bother to show up. Total incompetence across the board.
Quality workmanship
My boiler has just had it's 2nd yearly service and is running perfectly.
From installation right threw to this week the quality of work and professionalism has been top notch.
I went with Phoenix through a referral and haven't looked back.
I'll definitely be sticking with them fot any future work I may have.
I will definitely recommend them to anyone.
Phoenix Boiler Service
Phoenix Service our central heating boiler, which they fitted without issue several years ago, every year . Always rock up broadly on time, quick, thorough, cheerful. Costs have gone up but so has everything and we are still.paying less than we did prior to having this boiler fitted so can't complain. We strongly recommend them and neighbours have used them to fit new systems so says it all really

Resposta da Phoenix Gas Services
Always excellent service
Vivienne Ewart TF10 7XP
Since having our boiler installed by Phoenix Gas we cannot fault the ongoing service that we have received from the company.
Our boiler was serviced today and once again the engineer was brilliant. Many thanks.

Resposta da Phoenix Gas Services
my experience with Phoenix gas was…excellent
my experience with Phoenix gas was excellent, my meter stop working &in less in 24 hours a engineer arrived and sorted the problem right away. brilliant 👏 👏 service. thanks miss o neill

Resposta da Phoenix Gas Services
We had a service carried out today
We had a service carried out today. Craig and his boss were both very professional,friendly and efficient. Craig explained everything that had been carried out on the service. We also requested a quote for further work. We would definitely use this company again

Resposta da Phoenix Gas Services
We use Phoenix to service our gas…
We use Phoenix to service our gas boiler. Always reliable, very efficient, good communication and staff are friendly and polite.
Possibly not the cheapest, but their engineers are excellent & we would have no hesitation in recommending them to others.

Resposta da Phoenix Gas Services
Phoenix fitted a new boiler for me in…
Phoenix fitted a new boiler for me in 2018 and it has been serviced by their engineers for the past 5 years.
Serviced again this week and it was excellent as usual.
I highly recommend Phoenix and have just signed up for another 3 years service offer.
Great!
Kevin Lovatt
ST5 0SF

Resposta da Phoenix Gas Services
Fantastic Phoenix, delightful Deb & Dom
Having booked a service with British gas, a special offer at £99, I was contacted by Debbie at Phoenix, having my previous services with them, to say my service was due. Turns out their price was cheaper than B. Gas anyway, even more so if you take out a 3 yearly offer. I booked my appointment for next week but within an hour, I was contacted again to say a cancellation had come up and duly had my service done that afternoon. I can't speak highly enough of Debbie and her team,so I took out the 3 year offer that worked out at £72 per service. Excellent! Dom, who was the service engineer was lovely, explained everything clearly, did a great job and even put a couple of batteries in the control panel as it was virtually dead. What's not to like! Unfortunately trying to cancel with B. Gas was a nightmare, but well worth it in the end. Well done Phoenix and thank you. Su Zie. Silverdale.

Resposta da Phoenix Gas Services
Highly recommend Phoenix Gas Furlong…
Highly recommend Phoenix Gas Furlong Road Tunstall for excellent service. From original survey done no chasing left for us to contact and even though a few months later after other work carried out we were booked in within a few days for a boiler replacement at original price quoted. Fitting engineers and electrician were brilliant quick and efficient no messing work carried out all within the day and site tidied. The outside wall made good a few days later done perfectly bricks matching
Couldn’t be more pleased Thank you

Resposta da Phoenix Gas Services
Excellent service
I was contacted by Phoenix regarding a problem I had with my boiler and was given a 6hr window for someone to arrive. Totally amazed that within the hour an Engineer arrived. He was so polite and professional and fixed the problem immediately and also instructed me and made sure I knew what to do if the problem arose again. I can't fault the Engineer andwas extremely pleased with the service I received from Phoenix...5*

Resposta da Phoenix Gas Services
Polite and friendly engineer who was…
Polite and friendly engineer who was very helpful and tidy worker.

Resposta da Phoenix Gas Services
Extremely efficient, helful and polite
The engineer was extremely efficient, helpful and polite. It couldn't have been better.

Resposta da Phoenix Gas Services
Had a fire safety inspection carried…
Had a fire safety inspection carried out by this company
The engineer turned up on time and was polite.
When I called to arrange inspection it was all handled well and efficiently

Resposta da Phoenix Gas Services
I recently had a gas service carried by…
I recently had a gas service carried by an engineer from Phoenix I’m currently having walking difficulties due to a recent operation!
As always the young man who attended was so friendly and courteous he explained everything he needed to do so efficient always happy to have this company to do my gas service

Resposta da Phoenix Gas Services
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