Phoenix Gas Services Opiniões 

217
•
TrustScore: 4 em 5

3,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

It was lovely to have a female engineer attend my repair. She was exceptionally polite, nicely spoken, helpful and extremely professional. She explained what had gone wrong, showed me what to do shou... Ver mais

Classificada 5 em 5 estrelas

great service from professional organisation. They came out to service my boiler and the engineer was very knowledgeable as well as friendly. did a first class job and left the place tidy and clean

Classificada 5 em 5 estrelas

I recently had a new boiler fitted by this company. The appointment was made very efficiently by the telephone staff and the fitters arrived on time. They ensured they wore covers over their shoes at... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Czekałem na umówioną wizytę od 8 rano do 13. Nikt się nie pojawił, nikt nie zadzwonił. Po moim telefonie jakaś kobieta stwierdziła że inżynier był u mnie i do mnie dzwonił, co jest perfidnym kłamstw... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Engenheiro de petróleo e gás
  2. também em
  3. Empresa de aquecedores
  4. Instalação de gás

Escrito pela empresa

Phoenix Gas offer services such as boiler repair, boiler replacement and boiler service along with Renewable Energy alternatives. We also have a Commercial department and work across Stoke on Trent & Newcastle under Lyme in Staffordshire & Cheshire, along with Shropshire, South Staffs and into Manchester, Nottingham and Derby.


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

217 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,9

Todas as opiniões

(217)

56 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

This company is trash.

This company is trash.
My boiler is broken and has been leaking for almost two weeks but they came out to look and said they would make a new appointment to replace the broken part but they don't call, I called them and they said we will call you.
The counsil housing has sent them an email that they need to make this urgently, but they still do not call to make an appointment.
And they have the part in the warehouse as well as the technician.

14 de dezembro de 2023
Opinião espontânea
logótipo da Phoenix Gas Services

Resposta da Phoenix Gas Services

Good Afternoon,

We apologise in regards to the communication relating to your repair. I have asked the team to contact you ASAP to book in the repair at your convenience.

Classificada 5 em 5 estrelas

Always friendly

Always friendly. Cleans up after. Polite guy

17 de novembro de 2023
Opinião espontânea
logótipo da Phoenix Gas Services

Resposta da Phoenix Gas Services

Good Afternoon

Thank you for your feedback, if you could supply your address details to the below email we would like to pass your positive comments to the engineer who attended.

servicing@phoenixgasservices.co.uk

Classificada 5 em 5 estrelas

Engineer came when he said

Engineer came when he said. Was very friendly & professional, cleaned up after he’d finished & explained everything that had been done. Would highly recommend Phoenix as a company as it’s well organised & they are very competitive with there prices.

16 de novembro de 2023
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logótipo da Phoenix Gas Services

Resposta da Phoenix Gas Services

Thank you for your feedback, we have passed your feedback on to the engineer who is new to the company which is great to hear positive comments already.

Classificada 5 em 5 estrelas

First class company

First class company. We were very impressed. We changed our service maintenance company over for our boiler to Phenix Gas services. After a member of our family highly recommended them to us. Our engineer Andy was very polite friendly and hard working he replaced our magnetic filter system and serviced our boiler. He even called back before leaving the area to check with me if my Mother 82 was please with the work he had done on our boiler. He was very considerate. We would highly recommend them. 👍

Foursquare ST5 0SS

17 de novembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Completely incompetent company

Failed to give notice of appointments to time could be taken off work multiple times, started sending threatening letters saying they were being obstructed from entering the property, eventually appointment confirmed and they didn't even bother to show up. Total incompetence across the board.

14 de novembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Quality workmanship

My boiler has just had it's 2nd yearly service and is running perfectly.
From installation right threw to this week the quality of work and professionalism has been top notch.
I went with Phoenix through a referral and haven't looked back.
I'll definitely be sticking with them fot any future work I may have.
I will definitely recommend them to anyone.

8 de novembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Phoenix Boiler Service

Phoenix Service our central heating boiler, which they fitted without issue several years ago, every year . Always rock up broadly on time, quick, thorough, cheerful. Costs have gone up but so has everything and we are still.paying less than we did prior to having this boiler fitted so can't complain. We strongly recommend them and neighbours have used them to fit new systems so says it all really

6 de novembro de 2023
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logótipo da Phoenix Gas Services

Resposta da Phoenix Gas Services

Good Afternoon,

Thank you for feedback and your loyalty, we are pleased to hear that our service from install to now has been positive and we will continue this service in the future.

Classificada 5 em 5 estrelas

Always excellent service

Vivienne Ewart TF10 7XP
Since having our boiler installed by Phoenix Gas we cannot fault the ongoing service that we have received from the company.
Our boiler was serviced today and once again the engineer was brilliant. Many thanks.

6 de novembro de 2023
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logótipo da Phoenix Gas Services

Resposta da Phoenix Gas Services

Good Afternoon,

Thank you for feedback and your loyalty, we are pleased to hear that our service from install to now has been positive and we will continue this service in the future.

Classificada 5 em 5 estrelas

my experience with Phoenix gas was…excellent

my experience with Phoenix gas was excellent, my meter stop working &in less in 24 hours a engineer arrived and sorted the problem right away. brilliant 👏 👏 service. thanks miss o neill

2 de novembro de 2023
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Resposta da Phoenix Gas Services

Afternoon, Thank you for your feedback if you could email your address to servicing@phoenixgasservices.co.uk we would love to pass this information on to the engineer and the engineers manager.

Classificada 5 em 5 estrelas

We had a service carried out today

We had a service carried out today. Craig and his boss were both very professional,friendly and efficient. Craig explained everything that had been carried out on the service. We also requested a quote for further work. We would definitely use this company again

2 de outubro de 2023
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logótipo da Phoenix Gas Services

Resposta da Phoenix Gas Services

Afternoon, Thank you for your feedback if you could email your address to servicing@phoenixgasservices.co.uk we would love to pass this information on to the engineer and the engineers manager.

Classificada 5 em 5 estrelas

We use Phoenix to service our gas…

We use Phoenix to service our gas boiler. Always reliable, very efficient, good communication and staff are friendly and polite.
Possibly not the cheapest, but their engineers are excellent & we would have no hesitation in recommending them to others.

29 de setembro de 2023
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Resposta da Phoenix Gas Services

Thank you taking the time to leave feedback, we are proud to hear how helpful and efficient our staff are and we will also do our best to assist.

Classificada 5 em 5 estrelas

Phoenix fitted a new boiler for me in…

Phoenix fitted a new boiler for me in 2018 and it has been serviced by their engineers for the past 5 years.
Serviced again this week and it was excellent as usual.
I highly recommend Phoenix and have just signed up for another 3 years service offer.
Great!
Kevin Lovatt
ST5 0SF

28 de setembro de 2023
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Resposta da Phoenix Gas Services

Thank you Mr Lovatt for your feedback and your loyalty, in signing up for another 3 years of our service plan.

Classificada 5 em 5 estrelas

Fantastic Phoenix, delightful Deb & Dom

Having booked a service with British gas, a special offer at £99, I was contacted by Debbie at Phoenix, having my previous services with them, to say my service was due. Turns out their price was cheaper than B. Gas anyway, even more so if you take out a 3 yearly offer. I booked my appointment for next week but within an hour, I was contacted again to say a cancellation had come up and duly had my service done that afternoon. I can't speak highly enough of Debbie and her team,so I took out the 3 year offer that worked out at £72 per service. Excellent! Dom, who was the service engineer was lovely, explained everything clearly, did a great job and even put a couple of batteries in the control panel as it was virtually dead. What's not to like! Unfortunately trying to cancel with B. Gas was a nightmare, but well worth it in the end. Well done Phoenix and thank you. Su Zie. Silverdale.

28 de setembro de 2023
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logótipo da Phoenix Gas Services

Resposta da Phoenix Gas Services

Thank you for your time in leaving this review for our private team. It's great to hear you have taken advantage of our service plan deal and looking forward to having you again on board as a customer.

Classificada 5 em 5 estrelas

Highly recommend Phoenix Gas Furlong…

Highly recommend Phoenix Gas Furlong Road Tunstall for excellent service. From original survey done no chasing left for us to contact and even though a few months later after other work carried out we were booked in within a few days for a boiler replacement at original price quoted. Fitting engineers and electrician were brilliant quick and efficient no messing work carried out all within the day and site tidied. The outside wall made good a few days later done perfectly bricks matching
Couldn’t be more pleased Thank you

7 de setembro de 2023
Opinião espontânea
logótipo da Phoenix Gas Services

Resposta da Phoenix Gas Services

Thank you for your feedback regarding our installation and electrical teams, this will be passed on to both teams.

Classificada 5 em 5 estrelas

Excellent service

I was contacted by Phoenix regarding a problem I had with my boiler and was given a 6hr window for someone to arrive. Totally amazed that within the hour an Engineer arrived. He was so polite and professional and fixed the problem immediately and also instructed me and made sure I knew what to do if the problem arose again. I can't fault the Engineer andwas extremely pleased with the service I received from Phoenix...5*

15 de setembro de 2023
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logótipo da Phoenix Gas Services

Resposta da Phoenix Gas Services

Thank you for your amazing review, we endeavour to try and assist with emergency issues as quickly as possible, it is positive to hear that the engineer has given you advise if the issue is to arise again.

Classificada 5 em 5 estrelas

Polite and friendly engineer who was…

Polite and friendly engineer who was very helpful and tidy worker.

12 de setembro de 2023
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Resposta da Phoenix Gas Services

Thank you Michael for you positive feedback on the engineer, this has been passed to his manager

Classificada 5 em 5 estrelas

Extremely efficient, helful and polite

The engineer was extremely efficient, helpful and polite. It couldn't have been better.

8 de setembro de 2023
Opinião espontânea
logótipo da Phoenix Gas Services

Resposta da Phoenix Gas Services

Thank you for your positive feedback, we have passed this on to the engineers manager to share with the engineer that attended your property.

Classificada 5 em 5 estrelas

Had a fire safety inspection carried…

Had a fire safety inspection carried out by this company
The engineer turned up on time and was polite.
When I called to arrange inspection it was all handled well and efficiently

30 de agosto de 2023
Opinião espontânea
logótipo da Phoenix Gas Services

Resposta da Phoenix Gas Services

Good Morning,

Thank you for your fantastic review, we appreciate you taking the time and we are glad to hear your experience was handled efficiently.

Classificada 5 em 5 estrelas

Excellent service

4 de setembro de 2023
Opinião espontânea
logótipo da Phoenix Gas Services

Resposta da Phoenix Gas Services

Good Morning

Thank you for taking the time to leave your 5 star review, I am pleased you have received an amazing service with ourselves.

Classificada 5 em 5 estrelas

I recently had a gas service carried by…

I recently had a gas service carried by an engineer from Phoenix I’m currently having walking difficulties due to a recent operation!
As always the young man who attended was so friendly and courteous he explained everything he needed to do so efficient always happy to have this company to do my gas service

29 de agosto de 2023
Opinião espontânea
logótipo da Phoenix Gas Services

Resposta da Phoenix Gas Services

Good Morning,

Thank you for your time in leaving this response, it is fantastic to hear our engineer was courteous and helpful.

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