Photobook Australia Opiniões 

124
•
TrustScore: 3 em 5

3,1

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Classificada 1 em 5 estrelas

Total waste of time and money. Despite claiming to be an Australian site, they are based entirely in Malaysia and shipping takes a very long time. Their customer service is terrible—I have emailed the... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

During CoVid lockdown your app enabled creativity to happen and lovely products produced. Sometimes the enthusiasm to order a new thing would get in the way of sound logic thinking and I’d miss naviga... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I chose Photobook Australia as a local company, I didn't realise until after I had submitted my order all their photobooks are printed in Malaysia, so the delivery times are completely misleading. The... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have used Photobook for years & have been very happy with the albums. They have greatly improved the software over the years. It’s wonderful they are now based in Australia so time of submittin... Ver mais

Informações sobre a empresa

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 82114912819

  1. Impressão digital
  2. também em
  3. Impressão de fotografias

Escrito pela empresa

Photobook Australia is an online platform that allows individuals to create and customise personalised photo albums, prints, and other photo-based products. The company offers a wide range of design templates, editing tools, and materials to create photo products such as photo books, photo prints, canvas prints, calendars, and more. Customers can upload their own photos, choose the design and layout, and add personalised text to create unique and meaningful photo products. Photobook Australia operates in multiple countries and ships to over 100 countries, and has won several awards for its innovative photo products and services. The company's mission is to help customers preserve and share their precious memories through high-quality photo products that are both beautiful and durable.


Informações de contacto

3,1

Aceitável

TrustScore: 3 em 5

124 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,1

Todas as opiniões

(124)

14 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

The best keepsake baby book!

We just had our first baby, so to capture the treasured professional photos we had taken, we made up an album for her to keep and also one to give to her proud Nanny & Granddad!

The quality of the album is better than expected, the software to load & choose your photos is easy to use and there are heaps of choices from layouts, background colours, cover materials and even embossed words on the front!

We can't wait to show our baby girl her book when she is old enough, and her grandparents absolutely adore the book which tells a story. It was the perfect gift to give them to show off their grand daughter's photos to their friends!

I would definitely recommend Photobook to family and friends if they wanted something similar.

28 de julho de 2021
Opinião espontânea
logótipo da Photobook Australia

Resposta da Photobook Australia

Dear Linda,
Thank you so much for taking the time to leave us a 5-star review.
We are thrilled you are so happy with your Keepsake Baby Book. We look forward to helping you print out with future milestones.
Photobook Australia

Classificada 5 em 5 estrelas

I have been a loyal photobooker

I have been a loyal photobooker, with photo book Australia , for over a decade, having made over 70 projects.
Can’t speak highly enough of quality, price, support given over that time.

27 de julho de 2021
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logótipo da Photobook Australia

Resposta da Photobook Australia

Dear Judy,
Thank you for your heart warming feedback. We hope to continue our high standard of service with your future projects.
Photobook Australia

Classificada 3 em 5 estrelas

Delayed postage but good quality

As unhappy as I was with the month delay in receiving our books the Photobooks Experience Team have gone out of their way to assist me and has changed an otherwise unhappy experience. Thankyou.

16 de junho de 2021
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logótipo da Photobook Australia

Resposta da Photobook Australia

Hi Kyla Florance, we sincerely apologize for the delayed delivery. Our company values all the feedback given for the improvement of our service. We have sent an email for you this morning. Please check and let us know if you still need further assistance. We appreciate your help in regards to the betterment of our service. Thank you

Classificada 5 em 5 estrelas

flexible with designs

Photobook is flexible with designs. Also my photobook exceeded my expectations by its high quality result.

27 de abril de 2021
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logótipo da Photobook Australia

Resposta da Photobook Australia

Dear Mary- Faith,
Thank you for your lovely feedback. We are glad you are pleased with the quality of the Photobook. We look forward to help you produce more in the future.
Photobook Australia

Classificada 5 em 5 estrelas

Great product and service

Loved the lay flat photobook I ordered for a friend's gift. Great quality and the customer service team is as always helpful. Thanks for the quick turnaround, totally worth it at a great price!

22 de abril de 2021
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logótipo da Photobook Australia

Resposta da Photobook Australia

Dear MayJee,
Thank you for your 5 star rating on our quality and Support Team. We take pride in our service and we are glad to receive lovely recognition.
Photobook Australia

Classificada 5 em 5 estrelas

Excellent quality and support

I received top-notch printing and construction from my photobooks and couldn't be happier with how they turned out. They staff are really helpful and listened to all of my questions.

22 de abril de 2021
Opinião espontânea
logótipo da Photobook Australia

Resposta da Photobook Australia

Dear Ana,
Thank you for your kind words. We were pleased to receive such lovely feedback. We look forward to helping you print and cherish all your future projects.
Photobook Australia

Classificada 5 em 5 estrelas

Only need to improve on delivery lag

20 de abril de 2021
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logótipo da Photobook Australia

Resposta da Photobook Australia

Dear Daniel,
Thank you for your 5 star review. At Photobook Australia we take pride in our quality and we are glad to see our efforts are paying off.
Thank you again
Photobook Australia

Classificada 1 em 5 estrelas

FED UP

I tried to change an already printed project to match a voucher for a second book and was unable to, REALLY BAD. The time given to use vouchers IS NOWHERE NEAR LONG ENOUGH to make a photobook from scratch. I'M SICK OF WASTING MONEY BUYING VOUCHERS I CAN'T USE BECAUSE OF PHOTOBOOK'S RULES AND CONDITIONS

25 de março de 2021
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logótipo da Photobook Australia

Resposta da Photobook Australia

Dear Dianne,
Thank you for your feedback. Please note that our Prepaid vouchers do have a 3 month validity, however you can always start a project and then buy the voucher whilst still designing. Photobook Australia, unlike other companies, also do allow extensions on vouchers without additional costs.
Please feel free to contact our support team on support-au@photobookworldwide.com with your voucher details. Our team would love to look into this and assist you in redeeming your vouchers.
Photobook Australia

Classificada 2 em 5 estrelas

I ordered 3 prints

I ordered 3 prints, paid $20 x 3 for postage. Two prints arrived in the same box in a timely manner. The third print never arrived. I had to complain 3 times before it was finally delivered. It arrived in a damaged state - damaged in printing, not in the delivery. They finally replaced this image a month after ordering. As this image and one from the original two were for one client and arrived around three weeks apart this has caused a lot of damage to my business. I was happy with the quality of the printing once the third one was reprinted.

21 de março de 2021
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logótipo da Photobook Australia

Resposta da Photobook Australia

Dear Denise,
Thank you so much for taking the time to provide your feedback. I wanted to let you know how sorry we are that you went through that difficult experience. I am pleased to hear that even though there was a delay, that you were happy with the quality and end product.
We look forward to printing your future products.
Photobook Australia


Classificada 5 em 5 estrelas

Value for money

Have been using Photobook for the past couple of years - fabulous products at a great price

21 de março de 2021
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Resposta da Photobook Australia

Dear Karen,
Thank you so much for taking the time to leave us this amazing review. We look forward to printing your personalised projects in the future.
Photobook Australia

Classificada 5 em 5 estrelas

Outstanding quality publishing and level of service

I have used Photobook worldwide for quite some time but more regularly lately. The quality of publishing is outstanding and greatly admired by my family in Europe. I would like to acknowledge the support team in Melbourne who are always patient, supportive and willing to assist. Service with a smile!! at all times which is rare. I particularly thank Annalise who exceptionally kind and helpful. Uphold your quality.

21 de março de 2021
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logótipo da Photobook Australia

Resposta da Photobook Australia

Dear Margaret,
Thank you for your lovely feedback about our products and service. We appreciate you sharing your experience with the community.
Photobook Australia

Classificada 5 em 5 estrelas

During CoVid lockdown your app enabled…

During CoVid lockdown your app enabled creativity to happen and lovely products produced. Sometimes the enthusiasm to order a new thing would get in the way of sound logic thinking and I’d miss navigate my way through the ordering process, which meant redoing and double checking. Each time this happened I was given credit and helpful support from your online staff. Unfortunately, there were probably many like me who needed assistance and wanted it timely... or straight away. However, the quality end result was worth waiting for...my large photo print gets praise from guests.

21 de março de 2021
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logótipo da Photobook Australia

Resposta da Photobook Australia

Dear Glenys,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We are so thrilled to hear your feedback about the quality and look forward to assisting you with your next project.
Photobook Australia

Classificada 5 em 5 estrelas

Have been using Photobook Australia for…

Have been using Photobook Australia for over 8 years and has never disappointed.

21 de março de 2021
Opinião espontânea
logótipo da Photobook Australia

Resposta da Photobook Australia

Dear Barbara,
Thanks for sharing your rating with us and the community.
We look forward to creating your memories for many years to come.
Photobook Australia

Classificada 5 em 5 estrelas

Excellent product and great service.

I have always had excellent service from Photobook. In my recent experience, the photobook which arrived was damaged. This was quickly rectified with the issue of another, perfect copy. Creation of the project is easy and delivery is always on time. The books are well crafted and great quality.

20 de março de 2021
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logótipo da Photobook Australia

Resposta da Photobook Australia

Dear Wendy,
Thank you so much for taking the time to leave us a 5-star review. Photobook Australia take a lot of pride in our customers products, which is why we will reinforce our commitment to providing exceptional service each time.
We look forward to assisting you with your future projects
Photobook Australia

Classificada 1 em 5 estrelas

Calendar FAIL

I bought 3 2021 calendars at end 2020 as Christmas gifts. They arrived and were 2020 calendars! I requested replacements and 3 were eventually sent but were bound wrong so the grid of one month was adjacent to the next month’s picture etc (so January grid with February text & photo). I requested 3 additional replacements and those next 3 had the same problem again! There is clearly no QA process with this company, just print, pack and hope for the best.
I then requested a refund and they tried not to give it to me, were very difficult to communicate with. Until I opened a PayPal dispute. I’ve ordered successfully from them in the past but this experience was awful. Won’t bother with them in the future.

20 de março de 2021
Opinião espontânea
logótipo da Photobook Australia

Resposta da Photobook Australia

Dear Hannah,
As Photobook Australia take pride in their service and product, I am sorry to hear of your experience. We would like the opportunity to investigate your feedback further. One of our Customers Support Officers will contact you shortly. Please be assured, our team will work with you shortly.
Photobook Australia

Classificada 3 em 5 estrelas

Delivery delay

I have used photobook often and have always had prompt delivery of the product. This is the first time I had to wait a number of weeks and wrote in to enquire what was happening. I did eventually receive my item and I was very happy with it. So it was only the delivery lag that was the problem.

20 de março de 2021
Opinião espontânea
logótipo da Photobook Australia

Resposta da Photobook Australia

Dear Fay,
Thank you for your review of Photobook Australia. We appreciate your feedback about the delivery delay and will look into this further with the courier.
Photobook Australia

Classificada 5 em 5 estrelas

Great Quality & Support

We used Photobook Australia to create a bunch of canvas prints from our travel.

The UX of the website is good, the functionality is fantastic with an easy product editor to customize almost everything but it just takes some time.

I would also highly recommend Photobook Australia for their customer service as well.

Kudos Photobook!!

30 de outubro de 2020
Opinião espontânea
logótipo da Photobook Australia

Resposta da Photobook Australia

Dear Anil,
We are so grateful for your kind words. Thanks for sharing your review with us and the community. We look forward to assisting you with your future projects
Photobook Australia

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