PhotobookShop Opiniões 

1914
•
TrustScore: 4.5 em 5

4,4

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The HD lay flat books are fantastic. We had an issue where one page came creased. The response from PhotoBook stop was quick with no hesitation to create a replcement. I have ued Photobook shop for... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Received my latest photobook a week ago & it is excellent. This book was on our trip to NZ. I ordered the larger size 26cm x 30cm & it really highlights the great photography & quality of the printi... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I bought many vouchers from Groupon and used one on 8th September 2026 for a photobook. As at 20 September 2026 it shows it is still in production. I rang and left a message and also spoke to a custo... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Another year, another set of excellent calenders. Been using this company for over a decade. Wouldn't think of going anywhere else.

A empresa respondeu

Informações sobre a empresa

  1. Meios de comunicação e publicação

Informação fornecida por diversas fontes externas

We're more than just amazing custom photo books! We create personal calendars, greeting cards or even a coffee table book! Huge selection of designs and themes available online.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 94% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(1914)

145 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 4 em 5 estrelas

The Good

The good: Quick response on your query. I like the materials. Print is good. Workmanship is very good. Considering it is Australia to Canada, shipping is fast.

Things to improve: Opposite the front and back cover should be plain white. More cover option for the HD lay flat. I am not fan of glossy prints, cover or not. Better turn around time in production.
Considering that I am not professional photographer plus the differences in screen color display, I cannot comment on whether the print is what I saw on the screen or it is lighter/darker. It is acceptable to me.

8 de agosto de 2025
Opinião espontânea
logótipo da PhotobookShop

Resposta da PhotobookShop

Thank you Edgardo for your lovely review and feedback. We really appreciate it!

Classificada 5 em 5 estrelas

Keeping Memories alive

I have been using Photobook Shop for many years, completed books for my children from baby years to having their own family, one book each for my siblings and Memories of travels with my mother. My mother is 91 and loves revisiting the places we have been. So easy to use and love purchasing the vouchers so that I am ready for my next book.

12 de agosto de 2025
Opinião espontânea
logótipo da PhotobookShop

Resposta da PhotobookShop

Thank you so much Sandra for your lovely review and continued support. We really appreciate it!

Classificada 5 em 5 estrelas

I have been using PhotobookShop for many projects.

I have been using PhotobookShop for many years to create photobooks of our trips overseas and around Australia as well as personalised calendars for the past 8 years. Also hhave created many sets of ceramic coasters using my macro photos of flowers and birds and just now have produced sets of cards from my own photos.

14 de agosto de 2025
Opinião espontânea
logótipo da PhotobookShop

Resposta da PhotobookShop

Thank you Kevin for your lovely review and support. We really appreciate it!

Classificada 4 em 5 estrelas

I have been now for many years with…

I have been now for many years with Photobookshop and have to say that the quality of their photobooks is excellent. I am generally going with a 26x33 cm, 120 pages and it is always easy to maneuver to construct the book. My only reproach is that the uploading of the pictures is for me complicated; I always need help.

14 de agosto de 2025
Opinião espontânea
logótipo da PhotobookShop

Resposta da PhotobookShop

Hi Ruth, thank you for your review and feedback. We appreciate your continuous support!

Classificada 5 em 5 estrelas

I have used photoshop book several…

I have used photoshop book several times over the years and have never been disappointed, including creating year books for Year 6.
The quality of the books produced are great.
The program is easy to use and delivery is quick.
Would recommend.

9 de agosto de 2025
Opinião espontânea
logótipo da PhotobookShop

Resposta da PhotobookShop

Thank you Dimi for your lovely review and continued support. We really appreciate it!

Classificada 4 em 5 estrelas

Good quality book

Good quality book. Communication good and turnaround time quite quick.

24 de julho de 2025
Opinião espontânea
logótipo da PhotobookShop

Resposta da PhotobookShop

Thank you Deb for your lovely review and support. We really appreciate it!

Classificada 5 em 5 estrelas

Beautiful products & quick delivery

Over many years of ordering from the Photobook Club, the quality & delivery times have been amazing. Customer service, when I've had issues, have also been amazing.

23 de julho de 2025
Opinião espontânea
logótipo da PhotobookShop

Resposta da PhotobookShop

Thank you Karen for your lovely review and continued support. We really appreciate it!

Classificada 4 em 5 estrelas

Be persistent it’s worth ir

End result is a great book with high quality
Photos. Everyone we show asks who we got it from,
My experience, being the one putting it together was very different. Not being the most tech savvy, l struggled to get started, The help line was fantastic even though they had to put me through step by step,
There has to be a way to make it easier for us of the older guys to buy and get started.

7 de agosto de 2025
Opinião espontânea
logótipo da PhotobookShop

Resposta da PhotobookShop

Thank you Garry for your lovely review and feedback. We really appreciate it!

Classificada 2 em 5 estrelas

Damaged tiles

Ordered 9 photo tiles which arrived promptly. One of the tiles had been squashed slightly and another had some folds on the print paper. I requested replacements of the damaged tiles 3 weeks ago (with photos to show the issues) and have had no response

9 de julho de 2025
Opinião espontânea
logótipo da PhotobookShop

Resposta da PhotobookShop

Hi Esther sorry to hear about the issue with your order. Can you please provide an order number or email us at smile@photobookshop.com.au so we can assist you further.

Classificada 5 em 5 estrelas

Europe Holiday Album

Great service, good quality product, easy to use software, very happy with the value. Excellent way to share photos from a holiday. Highly recommend Photobook Club.

25 de julho de 2025
Opinião espontânea
logótipo da PhotobookShop

Resposta da PhotobookShop

Thank you Mark for your lovely review and support. We really appreciate it!

Classificada 5 em 5 estrelas

My Photobook Journey

After every big holiday I create a 120 page 30x30 Photo Book, and for the last 10 years The Photobook Club has been my go-to. Their quality is simply exceptional, vibrant and professionally finished. With a generous 3 year validity on the vouchers it's unbeatable value. Each book becomes a treasured keepsake and I never tire of flipping through them. Much better than scanning through a computer! With each project I discover new exciting features to enhance the story of my journey.It's the perfect way to relive those memories and share with others.

27 de abril de 2025
Opinião espontânea
logótipo da PhotobookShop

Resposta da PhotobookShop

Thank you so much Jessamy for your lovely review and continued support. We really appreciate it!

Classificada 4 em 5 estrelas

A tale of two experiences!

This is truly hard, but I'll start with: the photo prints I received were fantastic. The originals (some just screenshots) were not great tbh - they're historical pics for a very old house - so I was super-impressed, they squeezed the very best from what they had to work with. And I had some very weird sizes and... all sorts. So that was fantastic, and incredibly cheap (too cheap? 35 cents is less than I'd have paid 50 years ago in the 70s for a photo reprint). But on the other side of the ledger, this company would seriously benefit by having a CEO / funding to invest in modern tech, starting with their security (not saving passwords in readable text), then their website (no words!), their downloadable software is truly 90s at the latest, and their ordering process and "tracking" are beyond archaic. But I believe they are trying to succeed, so it'd be nice if whoever owns this company stopped tying the hands of their employees behind their backs, tool them up, let them fly, and when updated, charge MORE for a great service! (nothing below $1). IF they did that, this company could completely OWN this space. GLOBALLY! What a market to corner! Imagine being this close to doing that and then just saying "nah, I'm busy"! No-one else has good reviews, these guys are half-way there, it's there for the taking. Until then, I'll order again, because the final product wash just outstanding and I'd like to support these dedicated employees.

17 de julho de 2025
Opinião espontânea
logótipo da PhotobookShop

Resposta da PhotobookShop

Thank you for your review and feedback. We appreciate your support!

Classificada 5 em 5 estrelas

My photo book is great

My photo book is great. So happy with it and the program is very easy to use. Also very fast service. Thanks.

23 de julho de 2025
Opinião espontânea
logótipo da PhotobookShop

Resposta da PhotobookShop

Thank you Karen for your lovely review and support. We really appreciate it!

Classificada 1 em 5 estrelas

Spent 5 hours trying to make a 20 photo…

Spent 5 hours trying to make a 20 photo Photobook.

Their software, just, doesn't. Work.

Honestly so annoying. Save yourself the hassle.

22 de julho de 2025
Opinião espontânea
logótipo da PhotobookShop

Resposta da PhotobookShop

Hi Phillip,
sorry to hear that you were having issues with the software. If you require any assistance in navigating the software please contact us at smile@photobookshop.com.au

Classificada 5 em 5 estrelas

The books come up really well

The books come up really well, and if you use discount coupons (eg from Groupon) they are fantastic value for money. I have created about 20 of them, mainly 100 page ones. Mastering their website and design programs takes some work,but gets easier every time. I have tried other suppliers, but have found Photobookshop the best. Make sure you get the name right, because at least one other company has a very similar name.

14 de julho de 2025
Opinião espontânea
logótipo da PhotobookShop

Resposta da PhotobookShop

Thank you David for your lovely review and continued support. We really appreciate it!

Classificada 5 em 5 estrelas

Once again very happy customer

Once again very happy customer. I have now done 8 books and always a great experience - good quality, cost effective with the voucher system and good turnaround time. I use the desktop software at my pace and find it a great way to complete your photo books.

15 de julho de 2025
Opinião espontânea
logótipo da PhotobookShop

Resposta da PhotobookShop

Thank you Beverley for your lovely review and continued support. We really appreciate it!

Classificada 5 em 5 estrelas

Photobookshop is a recipe for success

I wrote a cookbook with photos to give to my friends, and they absolutely loved it. I opted for express printing and delivery and I was delighted. Photobookshop did exactly as they promised. The quality was superb, so professional!

4 de julho de 2025
Opinião espontânea
logótipo da PhotobookShop

Resposta da PhotobookShop

Thank you Robyn for your lovely review and continued support. We really appreciate it!

Classificada 5 em 5 estrelas

I have made over 30 books for personal…

I have made over 30 books for personal and school projects and my last one did not disappoint. It was on time, the colour and clarity of the photos were excellent. Highly recommend the company.

3 de julho de 2025
Opinião espontânea
logótipo da PhotobookShop

Resposta da PhotobookShop

Thank you Ian for your lovely review and support. We really appreciate it!

Classificada 1 em 5 estrelas

Pathetic services and customer service!!!!

I bought a 10-pack of fridge magnets, 68×68 size, for $14 yesterday, seeing your fake EOFY sale everywhere and just an hour later, it was showing for $10 everywhere. How's it possible?

Could you please tell me why you're ripping me off??? Isn't it bait advertisement, or is it your normal practice to deceive people???

Now, I doubt all the item prices ($57 for 3 things) I paid, whether they're genuine or not. I was in a bit of a hurry and thought it was a great EOFY deal, but later I checked on a few different websites/apps, your prices are significantly higher than most of such other systems available in the market. I'm really feeling ripped off!!!!!!!!!!!!!!!!

I was planning to use your services for the 1st time, but after this experience, I'd like a refund of everything, and I won't ever use your terrible services again and won't even recommend it to anyone!!!

You haven't responded to any of my emails even once. When I complained about this today on Facebook on one of their recent posts about the same product, I got a rude response!

Pathetic services and customer service!!!!

29 de junho de 2025
Opinião espontânea
logótipo da PhotobookShop

Resposta da PhotobookShop

Hi Mandy,
Sorry to hear about your recent experience with us. Someone will contact you today to get this sorted for you. Apologies once again for the mix up.

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais