Blijkbaar een keer online zoiets gedaan niet gekozen voor een abonnement! Wat schetst mijn verbazing er wordt elke maand geld afgeschreven!!!! Waarvoor??? Incasso stop gezet. Niet intrappen...foei
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Leia as opiniões dos outros
Was charged full subscription because I didn’t cancel before the end of the trial period but company refunded me as a gesture of good will. Might be better if they remind people they are about to be c... Ver mais
Easy to follow instructions and well laid out web pages. Very detailed questionnaire and well explained diagnoses which are rated for closest fit. Useful tool to help with basis for GP visit or self h... Ver mais
A empresa respondeu
We contacted them through a contact form late in the evening and got an answer already early in the next morning, with all options listed. Very customer friendly.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Pain or injury? Indicate where you are experiencing pain or limitations. Answer a number of questions and gat a preliminary indication regarding your symptoms. THE online starting point for physiotherapy. Have any questions or concerns? Feel free to reach out to our customer service team through our website.
Informações de contacto
Holanda
- physiocheck.co.uk
4,2
Bom
559 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 96% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Thanks for understanding x
23 de setembro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Barbara, thank you for your review. I'm glad we found a solution together.
staff went beyond the call of duty.
2 de fevereiro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi, thank you for your review! :)
Resposta da Physiocheck.co.uk
Hi Andrew,
I tried to contact you personally, but unfortunately, I didn't receive a response. Could you please reply to my email so we can cancel your subscription?
There are several ways to cancel your subscription:
1. You can do this yourself in your account by following these steps:
You can log in to your account using the previously provided credentials. To cancel your subscription, please navigate to the My Account > Subscription page and then click on the subscription. Please don't forget to click the 'confirm' button.
2. By sending a message to our customer service. We are available 7 days a week and always respond within one day.
Honesty and Integrity
I’m an OAP Disabled, not great. Eyesight!, made a Blunder while doing the TestTook monthly fee from my account. Sent email to them. Answered within a couple of hours sorted out everything for me😊. Highly Recommend this Company for their fantastic Customer Support, Understanding and Honesty!. Thank you all😊. By the way the Test was amazing, put me on the right road to Recovery 5*****.
18 de setembro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Peter, thank you for your review, we really appreciate it. We're glad we were able to help you to your satisfaction. Good luck with your recovery!
Excellent and easy to use app and a company of real integrity
I signed up for the free trial because I had very bad shoulder and neck pain. I used the app for a diagnosis and an exercise plan, but this didn’t solve the problem. I forgot to cancel the free trial free trial and was therefore charged the monthly fee. I informed customer help that this had been inadvertent and so without any question they refunded the fee. This is the kind of customer service I rate highly and I will definitely use Physiocheck in the future now that I’m aware of how the app works and the excellent ethics of this company
18 de setembro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Bob,
Thank you for your review. I'm glad to hear we found a solution together. Thanks for the kind compliments!
Highly responsive
Highly responsive. The service itself has been spot on with diagnosis as well
18 de setembro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi David, thank you for your review. We really appreciate it.
Amazing customer serice
16 de setembro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Antony, thank you for the compliment and your review.
Resposta da Physiocheck.co.uk
Hi Ibby, thank you for your review!
Resposta da Physiocheck.co.uk
Hi Sophie, thank you for your review, we really appreciate it.
scam Physiocheck company
scam, think they us AI to diagnose your issue, yes I did pay £2.49 for this but there was no indication on the page that I would be charged a monthly subscription after 5 months I notice a strange debit of £9.99 under the name HIERHEBIKPIJNNL and having no idea what that was queried it with amex and after investigation I had been charge a subscription for 5 months. silly me for not checking more thoroughly. Reading trustpilot here i see many people falling for the same trap/scam.
There was only 1 email very initially stating welcome to register with them but nothing after to say anything about any subscription.
Not a legit company in my books,
13 de setembro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi,
I tried to contact you personally, unfortunately I did not receive a response.
We apologize that you are disappointed. Physiocheck came onto the market after years of work. It is created by professional physiotherapists based on all the conditions out there. It has a unique algorithm that determines your possible condition and which conditions you have less similarities with. No AI has been used to diagnose your problem.
I'm sorry to hear that the payment did not proceed as you had expected. You authorized our UK website Physiocheck.co.uk for future payments by paying for the trial period. You may not have seen this, or you may have overlooked it, but you could have prevented the payment by cancelling your subscription during the 7-day trial period. We explicitly mention all this on our checkout page and pricing page:
https://www.physiocheck.co.uk/pricing
I see that you have canceled your subscription. You can reactivate your account anytime by logging in using the previously provided credentials. You have received the login details for your account via email on the day of your registration.
Excellent Support and Outstanding Customer Care
I had a billing issue and reached out to Physiocheck. Their support team responded quickly, kindly, and with great professionalism. They not only explained the situation clearly but also went above and beyond to resolve it for me. I truly appreciate their understanding, responsiveness, and excellent customer service. It gives me confidence to use their platform again in the future if needed. Highly recommended!
9 de setembro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi, thank you for your review.
I'm glad we were able to find a solution together. Our customer service is available 7 days a week, and we always try to respond as quickly as possible.
Thank you for your help
Speed of response and problem solving
7 de setembro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi, thanks for your review. I'm glad we were able to help you.
Nice job easy to use good knowledge and…
Nice job easy to use good knowledge and helpful
31 de agosto de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Ashley, thank you for your review and the compliments.
Customer service was prompt
Customer service was prompt, and greatly appreciated! Customer am also feeling much better, moving much better too. Will absolutely use again if needed, thank you
31 de agosto de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Pedro, I'm glad you're feeling better and we were able to help!
Long questionnaire thoroughly indicated…
Long questionnaire thoroughly indicated my symptoms and I was able to cancel easily.. would recommend
30 de agosto de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Guy, thanks for your review!
Dealt with my query very quickly
Dealt with my query very quickly
29 de agosto de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi, thanks for your review. Our customer service is available 7 days a week, and we always try to respond as quickly as possible :)
First Class Experience
The site gave an eexcellent set of exercises following the extensive quetionnaire. I was impressed. I am, however, 84 and see very little use for it in the futer, so I cancelled the subscription. Thatwas handled asnicely as the exercises were good. I consider physiocheck to be first rate in every way.
26 de agosto de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi James, what a great review! We're really proud of it.
Very good analysis of my symptoms and a…
Very good analysis of my symptoms and a possible diagnosis.
26 de agosto de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Tracey, thank you for your review.
A useful check
25 de agosto de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Steven, thank you for your review!
simple and efficient + responsive service
simple and efficient! responsive service
22 de agosto de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Olg, thank you for your review. We really appreciate it.
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