Blijkbaar een keer online zoiets gedaan niet gekozen voor een abonnement! Wat schetst mijn verbazing er wordt elke maand geld afgeschreven!!!! Waarvoor??? Incasso stop gezet. Niet intrappen...foei
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Leia as opiniões dos outros
Was charged full subscription because I didn’t cancel before the end of the trial period but company refunded me as a gesture of good will. Might be better if they remind people they are about to be c... Ver mais
Easy to follow instructions and well laid out web pages. Very detailed questionnaire and well explained diagnoses which are rated for closest fit. Useful tool to help with basis for GP visit or self h... Ver mais
A empresa respondeu
We contacted them through a contact form late in the evening and got an answer already early in the next morning, with all options listed. Very customer friendly.
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Pain or injury? Indicate where you are experiencing pain or limitations. Answer a number of questions and gat a preliminary indication regarding your symptoms. THE online starting point for physiotherapy. Have any questions or concerns? Feel free to reach out to our customer service team through our website.
Informações de contacto
Holanda
- physiocheck.co.uk
4,2
Bom
559 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 96% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I honestly thought I'd cancelled…
I honestly thought I'd cancelled this,but when the payment came out I emailed them and I got a reply back saying that they would refund me ....so very kind of them.
21 de outubro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Sylvia,
Thank you for your review. I'm glad we were able to resolve it together.
It gave the good diagnosis (after…
It gave the good diagnosis (after having see a physio, I can tell) and good exercises.
13 de outubro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Jean-Pierre,
Thank you for your review, we really appreciate it. Our self-test was created by professional physiotherapists :)
I wanted information on some symptoms…
I wanted information on some symptoms that I was having. While searching, I ran across their site. I agreed to pay a small amount to use the site, however I overlooked the fact that I was signing up for a subscription that had a recurring fee. After seeing that same fee show up in my bank statements, I sent them an email asking to stop the payments. They were gracious in their answer, and agreed to stop my subscription. My thanks to them for understanding that mistakes are made, and for correcting it for me.
18 de outubro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Kurt,
Thank you for your review. We try to be as transparent as possible about our costs. I'm glad we were able to resolve this together.
Good initial guidance.
7 de outubro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi David, thank you for your review. We really appreciate it.
Easy as pie.
18 de outubro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Andrew, thanks for your review.
Resposta da Physiocheck.co.uk
Hi,
Thank you for your review! Our customer service is available 7 days a week, and we always respond within one day.
very helpful website, easy to use
This website is very practical and easy to use. the step by step guidance based upon your symptoms and the results of an actual do it yourself physical assessment is really helpful and a great idea. It provided me useful information. I don't have a current need for an ongoing subscription, but would definitely recommend this site to others and would refer to it again if needed in the future.
3 de outubro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Hemal,
Thank you for the compliments and the review. We really appreciate it.
Website clearly not explicit enough and…
Website clearly not explicit enough and certainly bad practice to have one transaction trigger a monthly subscription. Anyway seemingly satisfactorily resolved.
11 de outubro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi, thank you for your review.
I'm sorry to hear that the payment did not proceed as you had expected. You authorized us for future payments by paying for the trial period. You may not have seen this, or you may have overlooked it, but you could have prevented the payment by cancelling your subscription during the 7-day trial period. We explicitly mention all this on our checkout page and pricing page.
I'm glad we were able to find a solution together.
I had a concern and you guys solved it…
I had a concern and you guys solved it . Thank you soo much. Best customer service
10 de outubro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Jyothis,
Thank you for the compliment. I'm glad we were able to resolve it.
Great response time
9 de outubro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Ethan, thank you for your review.
Excellent point of reference.
Clear, concise and hopefully accurate.
6 de outubro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Francis, thank you for the compliments and the review.
Accurate diagnosis and recommendations…
Accurate diagnosis and recommendations for remedial actions
30 de abril de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Roberta, thank you for your review, we really appreciate it.
Quickly answered and fixed issue
Quickly answered and fixed issue
4 de outubro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Audra, thank you for your review :)
Great App
Lost of questions very detailed and accurate. Recommended
3 de outubro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Terri, thank you for your review!
Really good results from my self check…
Really good results from my self check and a comprehensive programme of exercises to provide relief. Thank you
28 de setembro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Nic, thank you for the compliments, we really appreciate them.
Great system
Great system. Should be linked to all GP and health insurance website around world
28 de setembro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Diane,
We're already active in many countries and are constantly expanding :) Thank you for your review.
Very quick correspondence and kind…
Very quick correspondence and kind staff! The physio is also great and very quick. I would recommend for sure!
26 de setembro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Ysabelle, thank you for your review, we really appreciate it!
They make you do a long winded…
They make you do a long winded questionair which takes ages with all kinds of info needed to diagnose your problem and at the end you have to subscribe and pay to get the results, not impressed,,,,
25 de setembro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi David,
I tried to contact you personally, but unfortunately, you didn't respond.
We apologize that you are disappointed. Physiocheck came onto the market after years of work. It is created by professional physiotherapists based on all the conditions out there. It has a unique algorithm that very accurately determines your possible condition (and which conditions you have less similarities with). With a small contribution for the unique self-check, we offer the quality we stand for. At the start of the check, we inform our visitors about the price (above the NEXT button).
You get a trial period of 7 days, and if you are not satisfied during this trial period, you can easily cancel your subscription in your account or by sending us a message. Our customer service is available 7 days a week, and we always respond within 1 day. You only paid £2.49 once for the result of the test and the 7-day trial period during which you receive exercises for your condition. You are not tied to a monthly subscription; this can be canceled at any time.
subscription cancellation process
I had to cancel my subscription and it was done so efficiently with no questions asked. Thank you and I’ll definitely be back.
25 de setembro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Julie, thank you for your review. Our customer service team is ready to assist you every day! :)
Very speedy response to my enquiry
24 de setembro de 2025
Opinião espontânea
Resposta da Physiocheck.co.uk
Hi Stephen, thank you for your review. Our customer service is available 7 days a week, and we always respond within one day :)
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