Physiocheck.co.uk Opiniões 

559
•
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Blijkbaar een keer online zoiets gedaan niet gekozen voor een abonnement! Wat schetst mijn verbazing er wordt elke maand geld afgeschreven!!!! Waarvoor??? Incasso stop gezet. Niet intrappen...foei

Classificada 4 em 5 estrelas

Was charged full subscription because I didn’t cancel before the end of the trial period but company refunded me as a gesture of good will. Might be better if they remind people they are about to be c... Ver mais

Classificada 5 em 5 estrelas

Easy to follow instructions and well laid out web pages. Very detailed questionnaire and well explained diagnoses which are rated for closest fit. Useful tool to help with basis for GP visit or self h... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We contacted them through a contact form late in the evening and got an answer already early in the next morning, with all options listed. Very customer friendly.

A empresa respondeu

Informações sobre a empresa

  1. Fisioterapeuta

Escrito pela empresa

Pain or injury? Indicate where you are experiencing pain or limitations. Answer a number of questions and gat a preliminary indication regarding your symptoms. THE online starting point for physiotherapy. Have any questions or concerns? Feel free to reach out to our customer service team through our website.


Informações de contacto

4,2

Bom

TrustScore: 4 em 5

559 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 96% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(559)

160 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Ver easy to cancel

Ver easy to cancel. Great videos and excercises

7 de agosto de 2026
Opinião espontânea
logótipo da Physiocheck.co.uk

Resposta da Physiocheck.co.uk

Hi Ursula,

Thank you so much for your 5-star review! We’re delighted you had a positive experience, and we’re glad cancelling was easy when needed :)

A Trustpilot está a analisar esta opinião utilizando o nosso procedimento de sinalização.

Classificada 5 em 5 estrelas

Very interesting and detailed app which…

Very interesting and detailed app which may also be helpful for doctors.

28 de julho de 2026
Opinião espontânea
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Resposta da Physiocheck.co.uk

Hi Heinz,

Thank you for your kind words. We’re delighted you took the time to share your experience, and we really appreciate your support!

Classificada 1 em 5 estrelas

Very poor customer service whay i…

Very poor customer service whay i pointed out on Trustpilot that the monthly subsciption was not obvious. i am not the only one to point this fault out on their reviews...
Shameful behaviour

8 de julho de 2026
Opinião espontânea
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Resposta da Physiocheck.co.uk

Hi David,

We’re sorry our initial response left you feeling unheard. I have read back your contact with customer service. They helped you quickly and kindly, explained how the subscription works, and even provided a refund as a gesture of goodwill. We do not understand why you are still giving a (second) 1-star review. That does not do justice to the quick and friendly help you received from our colleague. If you still have any concerns, please reply to the email from our customer service.

https://www.physiocheck.co.uk/contact

Classificada 3 em 5 estrelas

I don't like that in order to get your…

I don't like that in order to get your results, which are cheap to be fair, although you have to give permission for your card to be accessed and charged at anytime. This scares me. Also, was only told that there is bruising, no mention of dislocation or breaking. Would have been nice to read that and put the mind at ease. We are travelling in a foreign country and thought this would assist. I will say though, support was quick when contacted about cancelling the forced membership. All in all, it may work for you but not for us unfortunately.

7 de julho de 2026
Opinião espontânea
logótipo da Physiocheck.co.uk

Resposta da Physiocheck.co.uk

Hi Portia,

Thank you for sharing this, and we’re sorry the check did not give you the reassurance you were hoping for while travelling. We understand that entering card details for a trial and membership can feel concerning, but the pricing and subscription conditions are explained here:

https://www.physiocheck.co.uk/pricing

The check gives an indication based on your answers and self-tests. It can happen that a result is unsatisfactory or that multiple conditions score high or low. The system looks only and exclusively at scientifically supported characteristics and matches them with the most common physiotherapeutic conditions.

Classificada 4 em 5 estrelas

The exercises were fine

The exercises were fine, but I was too far gone and needed soft tissue work and a cortisone shot. They very courteously refunded my money when I accidently renewed.

27 de maio de 2026
Opinião espontânea
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Resposta da Physiocheck.co.uk

Hi Rachelle,

Thank you for sharing your experience. We’re glad the refund was handled courteously after the accidental renewal, and we wish you a good recovery.

Classificada 5 em 5 estrelas

Something I disliked happened

Something I disliked happened, but Physiocheck reacted absolutely respectful and handled the misunderstanding very respectfully indeed.

4 de julho de 2026
Opinião espontânea
logótipo da Physiocheck.co.uk

Resposta da Physiocheck.co.uk

Hi Jac,

Thank you for your kind words. We truly appreciate your understanding and are glad we could handle this respectfully.

Classificada 5 em 5 estrelas

I requested a refund for the subscription

I requested a refund for the subscription which I didn't realise I had authorised. It was refunded in 2 hours.

5 de julho de 2026
Opinião espontânea
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Resposta da Physiocheck.co.uk

Hi David,

Thank you for your kind review. We’re glad this was resolved so quickly.

Classificada 5 em 5 estrelas

Excellent service and associated app

Excellent service and associated app. Diagnosed my injury and gave an incredible, incremental plan of rehab exercises. I managed o heal an injury I had been struggling with for over a year before finding Physiocheck.

2 de julho de 2026
Opinião espontânea
logótipo da Physiocheck.co.uk

Resposta da Physiocheck.co.uk

Thank you for your lovely review. We’re really pleased the check and exercise plan helped you with your recovery.

Classificada 5 em 5 estrelas

I hadn't read something correctly…

I hadn't read something correctly inadvertently started a subscription I didn't require, have been contacted and offered a full refund. Prior to that the information I gained was good.

29 de junho de 2026
Opinião espontânea
logótipo da Physiocheck.co.uk

Resposta da Physiocheck.co.uk

Hi John, thanks for your fair review. We’re glad the information was useful and that we were able to help after contacting you.

Classificada 1 em 5 estrelas

Unauthorised payment.

As some reviewers have also said, this company takes a monthly payment after the initial £1.99 was taken. The company claims it’s in the fine print but when I went in as a new patient I can safely say this is not the case!
I did not set up an account and I did not authorise the monthly payments. NEITHER of the two emails you sent said anything about a monthly payment.
I will be disputing this with my bank and suggest that others are wary of this company.

28 de junho de 2026
Opinião espontânea
logótipo da Physiocheck.co.uk

Resposta da Physiocheck.co.uk

Hi Karen,

We’re sorry for the frustration this caused. An account is created when details are entered, and the trial automatically continues as a monthly subscription after payment. This is stated on our checkout page and on our pricing page:

https://www.physiocheck.co.uk/pricing

If anything is still unclear, or if we can help improve your experience, please contact us so we can look into it further.

https://www.physiocheck.co.uk/contact

Classificada 5 em 5 estrelas

Overall great experience

I could not find the correct diagnosis when I went to a physical therapist where I live, after three months of going to her we still couldn't figure out the root of the problem, so the therapy was of course not successful. Using the physiocheck questionnaire I got to two diagnosis (for my ankle and for my neck/arm/shoulder) that seem to be correct simply because these exercises now really work and the intensity of the pain is greatly diminished. But that is not the only reason for 5 stars: I could not follow the program for more than a month (busy life at the end of a school year), so I asked for a reset of the exercise program and it was no problem.

26 de junho de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

I was certainly faced with more…

I was certainly faced with more questions than I would get from my doctor, and seemed to be an all round comprehensive examination.

22 de junho de 2026
Opinião espontânea
logótipo da Physiocheck.co.uk

Resposta da Physiocheck.co.uk

Thank you for your thoughtful feedback. We’re glad the check felt comprehensive and useful.

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