Pillows.com Opiniões 

144
•
TrustScore: 4 em 5

4,2

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

The order was quick and tracking was on point. Pillows are just as they were at Hyatt Place. Having the soft and firm pillow in 1 order was a great option as I didnt know which one I slept on on vac... Ver mais

Classificada 2 em 5 estrelas

I placed an order for a large pillow. The pillow I received wasn’t as big as the large pillow I received 5 years ago at a different address. Did they shrink?

Classificada 5 em 5 estrelas

We have had the wonderful opportunity to work with Dana twice during the past six months. Her knowledge, product information and suggestions have been great on both pillows ordered. She is truly an... Ver mais

Classificada 5 em 5 estrelas

Unbelievably helpful. Ordered two king pillows, minor mix-up by me and received back sleeper pillows, not the side sleeper as I thought ordered. Wrote and inquired, given specific instruction... Ver mais

Informações sobre a empresa

  1. Loja de roupas de cama
  2. também em
  3. Loja de artigos domésticos

Informação fornecida por diversas fontes externas

Hotel Pillows at Pillows.com. Your source for hotel bedding, goose down pillows, feather pillows and hotel pillow collections.Sleep on our luxurious Pacific Coast Feather Company down pillows and find out why high quality down pillows will give you the...


Informações de contacto

  • South Valentia Street 2200, 80231, Denver, Estados Unidos da América

  • pillows.com

4,2

Bom

TrustScore: 4 em 5

144 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 71% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,2

Todas as opiniões

(144)

40 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 3 em 5 estrelas

Throughly Disappointed

This is an extremely nice company. But I am not happy with my pillow. It is not like the one I used at the Hilton Hotel we stayed at. It is much harder and it makes an annoying crinkling sound when I move my head. Not sure if I can return it since I no longer have the original packaging. The quality of the pillow is nice. Just not what I was expecting.

30 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

My husband loves his pillows

My husband loves his pillows! After so many pillows to get the hotel feel and not waking up with neck pain he was seeking we finally found something that worked! Very happy with this purchase.

13 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Pillow Perfect!!

After finding the ;label of your pillow in a recent stay at a Hyatt hotel in Baltimore, I ordered from your website. It was delivered 6 days later and it is absolutely the best pillow!! It is the same as the one I had slept on in Md and will be ordering more to completed my bed suite!
Thank you!

8 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Better sleep

Found these pillows at at a hotel stay. Best sleep ever. No neck pain no waking up in middle of the night. Great sleep. I had to find where to get these pillows. I can’t thank ya enough for improving my sleep

14 de novembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Easy return and up to date…

Easy return and up to date communication!

13 de novembro de 2025
Opinião espontânea
logótipo da Pillows.com

Resposta da Pillows.com

Thank you Henry for your review. Sorry you had to return your order. If you need some pillow recommendations, please email us at sleepbetter@pillows.com

Classificada 1 em 5 estrelas

The pillow is nothing like described

The pillow is nothing like described. It is much harder, so I am not able to use it.

12 de novembro de 2025
Opinião espontânea
logótipo da Pillows.com

Resposta da Pillows.com

Hi Regina!

Sorry to hear the Eco Smart is too firm. You are still within the 30 days to return with money back. You can also exchange for a soft pillow. Please email sleepbetter@pillows.com for help.

Best,
Pillows.com Team

Classificada 5 em 5 estrelas

Recommended for me= A+

I had messaged and asked what type of pillow would be recommended for my situation and one was suggested and I LOVE it! Best pillow out of tons that I have tried! Thank you so much!

6 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

I found the pillows I needed

I found the pillows I needed! I slept in a nice hotel not too long ago and took pictures of the make. Pillows.com were the only ones who had them. They delivered them so quickly! They were not super expensive either and their customer service is A++ highly recommend. I’ll definitely get more needs with them.

25 de setembro de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

My pillow has almost no fluff

My pillow has almost no fluff. Disappointed. My Amazon pillows came in better shape.

5 de agosto de 2025
Opinião espontânea
logótipo da Pillows.com

Resposta da Pillows.com

Hi Heather!

Sorry to hear you did not love your feather pillow. Place them in the dryer on low heat for 1 hour to give them a good fluff. The feathers are probably compressed. If you need help returning email us at sleepbetter@pillows.com.

Best regards,
Pillows.com Team

Classificada 1 em 5 estrelas

Just opened the pillow up and they…

Just opened the pillow up and they clearly cut off one tag, and on the other side VERY haphazardly sewed the brand tags (in the wrong colors) on it.

18 de julho de 2025
Opinião espontânea
logótipo da Pillows.com

Resposta da Pillows.com

Thank you for reaching out, and I’m so sorry for the confusion and concern with the tags on your pillow.

IHG recently updated the branding on their hotel pillows, and new stock now features black and white tags instead of the older orange ones. What you’re seeing is part of that brand transition.

Rest assured that you received a brand-new, authentic IHG pillow, and not a used or altered item. We’ve also sent a detailed email following up on this issue—please refer to that message for additional information and support regarding your order.

If you have any other questions or concerns, we're here to help!

Warmly,
Pillows.com Team

Classificada 2 em 5 estrelas

The medium option was not available

The medium option was not available, so I opted for the soft version. I don’t believe I even received the correct pillow.
Caused lots of neck pain and I sent it back.

7 de julho de 2025
Opinião espontânea
logótipo da Pillows.com

Resposta da Pillows.com

Hi Jessica,

I’m sorry to hear that the PureCare Bamboo Memory Foam Pillow in Soft wasn’t a good fit for you. I checked our records and didn’t see any emails indicating that you received the wrong pillow—if there had been a shipping error, we would of course be happy to make it right right away.

It looks like your return is already set up and ready to go. If you need help with anything else or have questions about finding a pillow that’s just right for you, our bedding experts are always here to help!

Warm regards,
PIllows.com Team

Classificada 5 em 5 estrelas

Best Pillows ever made!

I worked for the company that originally created the fossfill pillow. I love them and would always recommend the best pillow ever made. Thank you Lars Foss!

9 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

The pillow came right away

The pillow came right away. It is very comfortable. I was wanting a pillow like I had in the hotel in Rochester, MN when I was having treatment at Mayo. It was just like my great pillow there. Thank you!

2 de junho de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

To me they have a horrible return policy

To me they have a horrible return policy making customer pay for returns on $180 worth of pillows which are made in China i wouldn't recommend them to anybody. They say you have to check mark a box which still makes you pay a close to $3 fee for returns in US i never saw any such box and did not uncheck it but I still had to pay for returns shipping. I also bought one so called Jumbo pillow and it was no bigger than Queen Size .

7 de junho de 2025
Opinião espontânea
logótipo da Pillows.com

Resposta da Pillows.com

Hi Paul,

Thank you for your feedback. I’m sorry to hear you’re unhappy with the return process. We understand return shipping fees can be frustrating, but as a small, Veteran-Owned business—not a large company like Amazon—we aren’t able to cover those costs and still keep our prices fair.

The Jumbo pillow size is 20" x 26", which is actually slightly smaller than a Queen size. We include detailed sizing information in the product descriptions to help with selection, but I’m sorry to hear there was any confusion.

There is a box during the return process that allows customers to opt out of the return label fee, though it’s easy to miss, and we appreciate you bringing that to our attention.

We truly value your support and hope you'll consider giving us another chance in the future.

Warmly,
Dana
Customer Experience Team
Pillows.com

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