The order was quick and tracking was on point. Pillows are just as they were at Hyatt Place. Having the soft and firm pillow in 1 order was a great option as I didnt know which one I slept on on vac... Ver mais
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Leia as opiniões dos outros
I placed an order for a large pillow. The pillow I received wasn’t as big as the large pillow I received 5 years ago at a different address. Did they shrink?
We have had the wonderful opportunity to work with Dana twice during the past six months. Her knowledge, product information and suggestions have been great on both pillows ordered. She is truly an... Ver mais
Unbelievably helpful. Ordered two king pillows, minor mix-up by me and received back sleeper pillows, not the side sleeper as I thought ordered. Wrote and inquired, given specific instruction... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Hotel Pillows at Pillows.com. Your source for hotel bedding, goose down pillows, feather pillows and hotel pillow collections.Sleep on our luxurious Pacific Coast Feather Company down pillows and find out why high quality down pillows will give you the...
Informações de contacto
South Valentia Street 2200, 80231, Denver, Estados Unidos da América
- pillows.com
4,2
Bom
144 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 71% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I've been sleeping soundly since I…
I've been sleeping soundly since I received my pillow
8 de maio de 2025
Opinião espontânea
Pillow.com order, delivery and refund processes went smoothly.
The order and delivery process went as expected. Unfortunately the pillow was too soft so I had to return it. Good news is that the return also was smooth.
6 de maio de 2025
Opinião espontânea
IHG Hotels Pillows
Appears to be the exact pillow used in the IHG hotels. Maybe a little pricey but very nice pillows. Also had the protective covers to match.
The order process was easy and product shipped and arrived on time.
19 de maio de 2025
Opinião espontânea
I was able to order Choice Hotel…
I was able to order Choice Hotel pillows, no problem with the order.
25 de abril de 2025
Opinião espontânea
Just not the same.
I took a picture of a pillow we loved at one of the most recents stays at a hotel and it led us to this site. I ordered 2 very expensive pillows based on the tag and now that we have them and used them, they aren’t the same.
21 de abril de 2025
Opinião espontânea
Resposta da Pillows.com
Hi there,
Thank you so much for your review! We’re sorry to hear the pillows weren’t quite what you expected.
It looks like you ordered the combo pack, which includes one soft polyester pillow and one soft down and feather pillow. While both are popular choices in many IHG hotels, we understand it can be tricky to pinpoint the exact pillow you experienced during your stay.
Based on your description, it’s possible the pillow you loved was the FeatherBest® pillow, which is another soft down and feather option used at IHG® properties. You can take a look at it here:
FeatherBest® Pillow – IHG Collection
We’d love to help you find the right match—feel free to reach out to our team anytime, and we can guide you based on the photo you took or any other details you remember from your hotel stay.
Sleep well,
The Pillows.com Team
I am very satisfied with my order
I am very satisfied with my order. I will be ordering again.
18 de março de 2025
Opinião espontânea
Easy to find the right pillow
Easy to find the right pillow. Fast Shipping.
11 de abril de 2025
Opinião espontânea
Pillows are not the same as IHG hotels
Pillows are not the same as IHG hotels. Very disappointed. Very uncomfortable so I don’t use them.
27 de fevereiro de 2025
Opinião espontânea
Resposta da Pillows.com
Dear Sue,
Thank you for your feedback. We’re sorry to hear that the pillows didn’t meet your expectations. We can assure you that these are the authentic IHG hotel pillows, sourced directly from the manufacturer. As noted on our product pages, the manufacturer has recently updated the tags, and the King size no longer includes an orange tag.
Regarding quality, these are the same pillows used in IHG hotels, but new pillows may feel slightly different from those that have been used in a hotel setting due to natural wear over time. We want you to be fully satisfied with your purchase, so please reach out to our customer service team—we’d be happy to discuss potential solutions with you.
Best regards,
Pillows.com Team
Your website was easier to use and I…
Your website was easier to use and I was able to find exactly what I wanted
28 de janeiro de 2025
Opinião espontânea
Absolutely love them
Absolutely love them. I will be buying more
7 de fevereiro de 2025
Opinião espontânea
no problems but
No problems but keep getting emails and was only trying to verify receipt, but it looks like you insist on this. That part I don’t like. You don’t need to post this, but please don’t force people to reply to these when a simple rating should be enough.
2 de fevereiro de 2025
Opinião espontânea
Pillow quality was terrible
Pillow quality was terrible - small and had fumes they promote aren't there. The "silk" pillow cases are polyester and not what they advertised. Total scam. When I asked to return them, they tell you to ship them back to China. It will cost the same as the refund so no one will bother.
7 de fevereiro de 2025
Opinião espontânea
Resposta da Pillows.com
We take customer satisfaction seriously and want to clarify that this review does not reflect an actual experience with Pillows.com. We never ask customers to return items to China. Unfortunately, this appears to be a false review, and while we have reported it, we appreciate our customers looking at verified purchases and genuine feedback when considering their shopping experience with us. If you have any questions about our products, policies, or need assistance, our team is always happy to help at sleepbetter@pillows.com.
Love my pillow
4 de fevereiro de 2025
Opinião espontânea
Pillow is average at best
Pillow is average at best. I was expecting it to be softer and more comfortable.
13 de janeiro de 2025
Opinião espontânea
Resposta da Pillows.com
Hi!
Thank you for your review of the JS Fiber Hollofil II Pillow | Medium Support. Sorry it did not met your needs. I see you placed a free shipping return with money back already. If you need a softer pillow, I suggest our top selling Indulgence pillow. It has over 60 5-star reviews -https://pillows.com/products/indulgence-isotonic-pillow?variant=42056128397488
Best,
Pillows.com
I tried to return the pillow
I tried to return the pillow, but was told to wait until after the holidays! The offices were closed until I believe they said the 6th if January! So now I need to know how to return the pillow & receive my refund!! Please help me with this, it’s been a long time!! I am very disappointed in the pillow! Thank you, Alberta Derber 1/10/25
10 de janeiro de 2025
Opinião espontânea
Resposta da Pillows.com
Hi Alberta,
Thank you for taking the time to share your review. It appears that you haven’t yet contacted our customer service team at sleepbetter@pillows.com, which is the best way to receive assistance with processing a return or exchange.
Alternatively, you can set up a return on your own by visiting our Returns Portal: https://pillows.com/apps/redo/returns-portal/login.
If you have any further questions or need additional assistance, please don’t hesitate to email us at sleepbetter@pillows.com or call us directly at 1-800-720-6973.
Best regards,
The Pillows.com Team
Great pillow
Easily found pillow we wanted ( After a stay at a Best Western) ordered and received for the holidays. Easy peasy, thank you
25 de dezembro de 2024
Opinião espontânea
Packaged well
Packaged well. High quality product. Timely delivery with email notices.
21 de dezembro de 2024
Opinião espontânea
It was perfect
It was perfect! Delivery and product was perfect.
19 de dezembro de 2024
Opinião espontânea
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