Pillows.com Opiniões 

Just don't do it. Customer service is atrocious. The pillows would go completely flat and were nothing like what I experienced at the hotel. I requested a return service, which went smooth enough. I returned the 2 pack of pillows, plus a pillow cover that I ordered. During my time trying each pillow individually, there was always a cover on it. I returned all items and when my refund finally processed, it was only for 50% with no explanation. I reached out to customer service. They responded that the tags were cut and there was a stain. This is categorically untrue. I NEVER cut tags off of any of my pillows. I also know for a fact there was no stain, but on something like that, you can certainly question your judgement or sanity. However, I DO NOT CUT TAGS OFF OF MY PILLOWS. I can with clear certainly say this is a lie. After going back and forth, they told me there are photos and "3 managers" signed off on saying there were no tags. They never shared such photos with me, but it honestly would not matter. This is unethical business practices. If tags were cut off, it was after the return to their warehouse. If I was at fault in any of this, I would understand, but their customer service just expects you to take their word for it and as long as "managers sign off" you have no argument even if you know you're right, and they are wrong. Just save yourself the hassle and go with a different, more ethical company.

**their response below is just a lie. I don’t even know what else to say. I saw no photos and they could have been any pillows. They were not mine. Their response is useless at this point as it’s not true. There were no stains and no tags missing. Don’t trust their process. And if you do a return, don’t do what I did and not take pictures before sending back.

***I went to the email from the 9th. I have no attachments from them in any of my email thread.

****edit I just found the attachments. However, still those are not my pillows as I don’t rip or cut tags off. It is what it is. I know they won’t make it right. They can keep the $95. Just be warned that is how their customer service operates.

**That is the same thing. My items were not damaged. That is what my review is about.

We stayed in a Holiday Inn recently and fell in love with thier soft pillows. When I asked the from desk about them, they gave me this website and said this is where we get ours. Bingo! We ordered and had them in a couple days! Best pillows around! We sleep so much better now!

The pillows are FLAT and not at all like any hotel pillow I've ever used, let alone a great quality feather pillow. I will never buy from your site again. These pillows were poorly represented by the site.

Pillows are great, and customer service and response time was fantastic when I had to make an edit to my order.

I received the pillow cover but it was not what I originally needed. I sent an email explaining my situation with no response. I would like to return it exchange. If someone could contact me.

Love the pillows!!!!

I received my order very quickly! Unfortunately, I did a poor job of choosing and the pillow won't work for me. I was sick for 2 weeks after I received it, so haven't returned/reordered yet, but shipping was amazingly fast!

I called to return my pillows and the rep hung up on me because I said I wouldn't be purchasing anything else from them. They refuse to mail me a return label as I don't have a printer. She told me since I don't have a printer, I have no right ordering online. Give me a break!

Love my pillow! Wish I would have known about the site sooner

We ordered two pillows, I didn’t care for one of them so I asked for an exchange and I got an answer the very next day and they sent me the one I needed and a free return label for the other I wanted to return. Very fast shipping and very friendly customer service.

Arrived on time -- I am very pleased with my order

The ordering experience and the delivery experience were seamless , no problems

I absolutely love these pillows everyone in my family wants one now!!

Love the pillows I ordered for my husband and I. Have not woken up with a headache nor sore neck!

Bought 2 pillows. Both were supposed to be exactly the same. One is almost flat. I've emailed the company twice so far without a response. No one answers the phone either. I paid $190 for the pillows and want my money back but the Pillows.com won't even respond!!!!

I was looking for a hotel pillow. Pillows.com came up in my search. The website looked real and the pictures were just what i wanted. After receiving the pillow I was not satisfied but I tried it out the first night.
Next day i called and asked to return it. No questions asked.
About a week later i received an email telling me i will be refunded $30. I paid $69.98.
I sent an email and was responded within 1 day with an explanation and pictures of stains and the tag was worn.
I ONLY HAD IT FOR ! DAY!!!!

DO NOT PURCHASE from this company

From bad customer service from the beginning to needing to return the pillow & having to go back & forth w/customer service to get a label, I will NEVER use them again. The pillow also was nothing like described

We purchased 4 pillows. They were not at all what he had hoped for so we did not even use them and sent them back. Pillows.com manufactured a small linear blood stain on one of the pillows that does not look like blood and retained and extra 30 bucks from our refund. AVOID AT ALL COSTS! I see another review where the exact same scam took place.