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3,0
6 opiniões
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I placed an order for Arizona Birkenstock sandals. Great price, great delivery and amazing customer support communication. The sandals are as comfortable as possible. I wasn't understanding the hype, but now I do. Will definitely buy again from Pimali.
Same experience as other people on here. Awaiting a reply from customer service for a £55 pair of poor knock offs which I assume I have now lost. The website says genuine Birkenstocks, please don’t order from them.
Updated: I have heard from the retailer and await the refund. I chose not to wait for a replacement as I would like to have the product sooner as have already waited 11 days for delivery.
Resposta da Pimali
Hi Vanessa — we're sorry this happened, and for readers we'd like to complete the picture, because nothing was lost here. A dispatch error during a recent warehouse transition meant the wrong item was sent on a number of orders, including yours — an error we're putting right on every affected order at our own cost. When you emailed, we replied the same day and offered a free priority replacement. You told us you'd rather not wait and preferred a refund — completely understandable — so we processed a full refund the same morning, and the item you received is yours to keep, with nothing to send back. For wider context: this issue is limited to a batch dispatched over roughly the last two weeks — we've delivered to more than 500 customers while building this brand, orders outside this batch shipped exactly as ordered, and we're fixing every affected one. Anyone affected gets the same standard: a free replacement or a full refund, your choice, arranged within one working day — pimali.co.uk/refund-and-replacement. — The Pimali Team
I ordered a pair of Birkenstock Gizeh sandals for £54 from Pimali, apparently in a sale. I did look them up first and they had a phone number for UK and fairly good overview on Google.
When my order arrived it was poorly packaged, no shoe box (first red flag). The items are poor quality replicas with a made up name inside!! I sent an email to Pimali straight away by email to explain I wanted to return the goods for full refund. I had no response so I tried to call them on the number shown on their website but no such number (second red flag). I have sent another email but despite the website saying 30 day no quibble returns I have a bad feeling that this is a SCAM site!!
Resposta da Pimali
Hi Kim — thank you for providing your details through Trustpilot, as we've now been able to match your review to a real order. For clarity on the delay: your emails quoted order #55676 and the reference you gave Trustpilot was #55682 — both belong to other customers, which is why our searches couldn't locate your purchase. Your actual order is #55672, placed under a different email address than your first messages came from. Once matched, we resolved it the same day: a fulfilment mix-up meant the wrong item was dispatched, and a full refund of £54.99 has now been processed to your original payment card — the item is yours to keep, nothing to send back. We're also fixing the phone line issue — email reaches us fastest. — The Pimali Team
I paid 59.99 for Birkenstock sandals. They took weeks to arrive but when they did they were clearly imitation- marked Ruizustock. Customer service relied very promptly to say there had been a mix up and gave me a refund . They also allowed me to keep the sandals that are smaller than Birkenstock so not much use
Resposta da Pimali
Thank you, Shirley, and we're sorry this happened. As you mention, a fulfilment mix-up meant the wrong item was dispatched instead of what you ordered — that's entirely our error. We're glad we could put it right the same day: a full refund, with the item yours to keep rather than asking you to post anything back. We appreciate you noting the quick response, and we're sorry the experience needed fixing at all. — The Pimali Team
Fake shoes. Ships from china. Avoid!!! it says they are genuine Birkenstock retailer, but the laughable example that they sent was ridiculous. The cheapest, most awful pair of sandals I’ve ever seen and they were at least 2 sizes too small!
Resposta da Pimali
We'd like to look into this properly, but this review was posted without a name or order number, so we can't match it to any order — we've requested those details through Trustpilot and are waiting to hear back. What we can say: a recent fulfilment mix-up during a warehouse transition meant some customers received the wrong item, and every affected order qualifies for a free priority replacement or a full refund, with nothing to send back — sizing issues included. This issue is limited to a batch dispatched over roughly the last two weeks — we've delivered to more than 500 customers while building this brand over a long time, orders before and outside this batch shipped exactly as ordered, and this is the first issue of its kind we've faced. We're fixing it on every affected order at our own cost. If this is your order, please email support@pimali.co.uk or use pimali.co.uk/refund-and-replacement and we'll resolve it within one working day. — The Pimali Team
Great company run by nice people. Great prices too. Glad I used them. Very happy with my Birkenstocks and a pair of Teemazzi sandals I ordered. Thanks Pimali Team ! Ian Squire.
Resposta da Pimali
Thank you, Ian — this made our day. Really glad both pairs landed well and that you're happy with the prices too. Enjoy them, and we'd love to see you back at Pimali anytime. — The Pimali Team
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