Amazing service. I originally ordered the wrong pair and emailed them. No problem just swapped it. Then had to return and get a smaller size. New shoes sent and refund in the bank in less than a week.... Ver mais
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Leia as opiniões dos outros
Great comms and swift service. Issue (my wrong choice of Birkenstocks) was resolved with no fuss. Polite, professional and friendly interactions with Summer. Many thanks.
I ordered a pair of Birkenstock sandals that were a very good price in the sale. I was notified two hours later that the sandals had been dispatched and I have received them today, less than two days... Ver mais
Good prices, quick response to a query, arrived on time. Great choice. Just be aware that packages are sent via Royal Mail and need tracking if you are time constrained. Otherwise, use the 24 delivery... Ver mais
Informações sobre a empresa
Escrito pela empresa
Brookfield Comfort is not the right fit for customer's looking for throw away fashion. Multiple purchase motivation, for cheap items used just once does confuse us to be honest. The product materials need to be sourced, workers spend time putting them together, and sometimes in awful conditions. Then you have the transport between oceans and roads. They have their place with customers and businesses, but that's not for us. Our customers order online freely, knowing they can be returned easily, if not suitable. But with full intention to use them more than once, and fully enjoy all their benefits and comfort.
Informações de contacto
3 Cumberland Place, SY21 7SB, Welshpool, Reino Unido
- sales@brookfieldcomfort.com
- brookfieldcomfort.com
4,6
Excelente
78 opiniões
Pede aos clientes que escrevam opiniões
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Terrible customer service
Terrible customer service. I am sure the service is fine if you have no problems but completely not interested if you have any issues.
26 de maio de 2026
Resposta da Brookfieldcomfort
Thank you for taking the time to leave a review. We are always sorry to hear when a customer feels let down by our service.
We understand that manufacturer sizing conversions—like Birkenstock's official EU to UK sizing—can sometimes be confusing.
Birkenstock manufacture in EU sizes and provide an official UK conversion chart. The EU 39 you received is officially classed as a UK 5.5 by Birkenstock, which matched your order exactly. As the correct item was supplied as advertised, your refund was processed under our standard terms and conditions.
Excellent service
26 de maio de 2026
Amazing service
Amazing service. I originally ordered the wrong pair and emailed them. No problem just swapped it. Then had to return and get a smaller size. New shoes sent and refund in the bank in less than a week. It couldn't have been any better!
26 de maio de 2026
Excellent customer service
Excellent customer service, speedy delivery and great products.
27 de abril de 2026
Great price for the shoes I wanted and …
Great price for the shoes I wanted and very prompt delivery. Would definitely use again.
24 de abril de 2026
Great to be able to find narrow fit and…
Great to be able to find narrow fit and at a good price. Great customer service too. Thanks.
2 de abril de 2026
Great comms and swift service
Great comms and swift service. Issue (my wrong choice of Birkenstocks) was resolved with no fuss. Polite, professional and friendly interactions with Summer. Many thanks.
31 de março de 2026
Good price and service
30 de março de 2026
Great service
Great service. Price was brilliant. Love the platform papillio birkenstocks.
2 de março de 2026
Great customer service
Great customer service, speedy delivery and quality item just as described.
2 de fevereiro de 2026
Lunar shoes Fantastic
Delivery was superb ! Purchased a pair of Lunar 5 years ago and loved them, but after many times of wearing them the soles became a little thin and a tad loose. Found your wonderful site, purchased the same and WOW. Same size 5 and they are gorgeous.Thank you so much. X
4 de fevereiro de 2026
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