I just want to thank Venuz De Guzman of Pinoy Tourism for her smooth assistance in my exit from Oman until I returned to Dubai, also thank you for the fast processing of my visa. I highly recommend h... Ver mais
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Leia as opiniões dos outros
Dear Pinoy Tourism Team, Thank you so much for the unforgettable tour in Japan! Every part of the trip was well-organized, enjoyable, and truly memorable. From the breathtaking sights to the sm... Ver mais
A empresa respondeu
Pinoy tourism ibalik nyo na ang REFUND namin mag 2 months na pra n kayo scammer Nyan... Grabe pakiusap sanyo ng mga customer nyo.. Hindi maganda agency toh kung my 0 star lang yun dapat kayo....wag na... Ver mais
Thank you to Ms. Jea for being very patient and thorough in checking for affordable airfare on our preferred travel dates. Once we paid, our tickets were booked within minutes of confirmation. Highly... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Pinoy Tourism LTD is a travel and tourism agency located in London, UK - headquartered in UAE. We specialize in providing the optimum solutions to all your travel needs, whatever they may be. Whether you wish to go on a vacation anywhere in the world, apply for a visa to enter any country, or just need a ride, we can definitely help. Our main objective is providing you with impeccable service and memorable experiences during all your travels. Your safety is our main concern, and your satisfactions is our utmost priority. Furthermore, we promise to provide you with the best package with compliance to your specific preferences and in accordance to your budget. Our staff consists of friendly, experienced and professional travel experts, who are utterly committed to your service. Our team is always available to advise and guide you through your travels; they will take care of all the planning and booking for you, leaving you completely free to just enjoy and relax.
Informações de contacto
168 Earls court Road, London, SW59QQ, London, Reino Unido
- +442071705841
- inquiries@pinoytourism.co.uk
- pinoytourism.co.uk
4,2
Bom
242 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 42% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Brilliant service
The official dubai website is a disgrace. However this company did a brilliant job and took the hassle out of the process. Special shout out to Sid for a great service.
28 de fevereiro de 2024
Opinião espontânea
Resposta da Pinoy Tourism
Thank you for leaving such a nice review. We are glad that you experienced great service from us and our dedicated staff will be pleased to learn of your high praise. Thank you, once again, for your kind words.
Thank you
Friendly people, quick response, complete handholding and fastest processing.
20 de fevereiro de 2024
Opinião espontânea
Resposta da Pinoy Tourism
Thank you for leaving such a nice review. We are glad that you experienced great service from us and our dedicated staff will be pleased to learn of your high praise. Thank you, once again, for your kind words.
Never again
Never again, very bad customer service and the refund is taking so much. As per their policy it should not be more than 72 to 96 hrs but it's way more than that now. And whenever i sent them email multiple times but their response will always take 3-4 days for a reply with no clear answer of when and how much. Not a good experience indeed
18 de janeiro de 2024
Opinião espontânea
Resposta da Pinoy Tourism
We sincerely apologize for the inconvenience you've experienced with our customer service and the delay in processing your refund. Refunds are dependent on multiples factors and approvals from other entities which may have caused the delay. We understand your frustration.
Rest assured, we are actively working to address the issues you've raised and expedite our processes. We'll ensure clearer communication moving forward.
Thank you for bringing this to our attention, and we appreciate your patience and understanding. If you have any further concerns or questions, please don't hesitate to reach out to us directly.
Thank you for the quick professional…
Thank you for the quick professional service! LYN was very informative and helpful
29 de janeiro de 2024
Opinião espontânea
Resposta da Pinoy Tourism
Thank you for leaving such a nice review. We are glad that you experienced great service from us and our dedicated staff will be pleased to learn of your high praise. Thank you, once again, for your kind words.
I'm so much disappointed experienced in…
I'm so much disappointed experienced in Pinoy Tourism,Poor Customer Service,There is no Assurance with your application,don't care about their clients,I don't have trust now Pinoy Tourism anymore,very slow service,not satisfied and feeling uncomfortable to deal with them.
5 de dezembro de 2023
Opinião espontânea
Resposta da Pinoy Tourism
We're truly sorry to hear about your disappointment and the discomfort you've experienced with Pinoy Tourism. However, providing any guarantees regarding visa approvals would be misleading as that is solely up to the immigration entities to the respective country you're applying to.
Providing excellent customer service and ensuring our clients' satisfaction are top priorities for us, and it's disappointing to learn that we've fallen short of meeting your expectations.
We understand the importance of trust and assurance in our services, and we're committed to regaining your confidence in us. Your feedback is invaluable in helping us identify areas for improvement, and we assure you that we're taking immediate steps to address the issues you've raised.
Please know that we value your business and are dedicated to resolving any concerns you may have. If there's anything specific we can do to make things right for you, please don't hesitate to reach out to us directly. We appreciate your patience and understanding as we work to ensure a better experience for you in the future.
Your service is the best thanks a lot
Your service is the best thanks a lot
19 de janeiro de 2024
Opinião espontânea
Resposta da Pinoy Tourism
Thank you for leaving such a nice review. We are glad that you experienced great service from us and our dedicated staff will be pleased to learn of your high praise. Thank you, once again, for your kind words.
Thank you
Thank you. The visa processs was fast and was issued right on time. See u in Spain 🇪🇸 🙌
20 de janeiro de 2024
Opinião espontânea
Resposta da Pinoy Tourism
We are happy you're pleased with the results and that we were able to help. Thank you for sharing positive feedback. We are here for you anytime.
We got our family travel visa within 5…
We got our family travel visa within 5 days......... Its just amazing. The processing was smooth. They are so helpful, we just submit our passport other all work they did which was very helpful for me.
Thank You
15 de janeiro de 2024
Opinião espontânea
Resposta da Pinoy Tourism
We are happy you're pleased with the results and that we were able to help. Thank you for sharing positive feedback. We are here for you anytime.
Excellent service and timely delivery.
Excellent service and timely delivery.
15 de janeiro de 2024
Opinião espontânea
Resposta da Pinoy Tourism
We are happy you're pleased with the results and that we were able to help. Thank you for sharing positive feedback. We are here for you anytime.
Thank you Pinoy Tourism for assisting…
Thank you Pinoy Tourism for assisting my mom's Uk visa application... Highly recommended agency. 😊
13 de janeiro de 2024
Opinião espontânea
Resposta da Pinoy Tourism
We are happy you're pleased with the results and that we were able to help. Thank you for sharing positive feedback. We are here for you anytime.
Amazing Experience!!!
Thank you Pinoy Tourism for assisting me in my Schengen visa application.🥰
I've applied for my visa application last January 3 at BLS and I received the visa today January 10.😊
Staffs are very accommodating. Thanks again😍
10 de janeiro de 2024
Opinião espontânea
Resposta da Pinoy Tourism
We are happy you're pleased with the results and that we were able to help. Thank you for sharing positive feedback. We are here for you anytime.
The company is very accomodating…
The company is very accomodating especially to Ms. LYN. Higjly recommendable.
12 de dezembro de 2023
Opinião espontânea
Resposta da Pinoy Tourism
Thank you so much for taking the time to leave us a 5-star review.
Another smooth experience
Another smooth experience, thanks for helping me out Pinoy!
22 de dezembro de 2023
Opinião espontânea
Resposta da Pinoy Tourism
Thank you so much for taking the time to leave us a 5-star review.
Staff Accomodating
Thanks Ms Arlene for the assistance on my enquries.
11 de novembro de 2023
Opinião espontânea
Resposta da Pinoy Tourism
Thank you so much for taking the time to leave us a 5-star review.
Highly recommended agency for someone…
Highly recommended agency for someone struggling with visa application, I appreciate all the help I’ve got from you 🙂
Thank you.
5 de dezembro de 2023
Opinião espontânea
Resposta da Pinoy Tourism
Thank you so much for your appreciation, we are happy to know that you have experienced great service from us. Hope to serve you again!
I absolutely am disgusted at how they…
I absolutely am disgusted at how they are treating there clients. Imagine my mom, a 60 year old lady, has to wait more than 24 hours to have the visa approved. We have been asking help from your company and thankfully, one staff named Shiella was kind enough to assist us and update us despite my ranting and complaints. This company’s visa process team is soooo poor at their job! Good thing you have a wonderful receptionist who is good at handling customer complaints. Most of my mom’s other fellow passengers had their visa updated much easier and without fail but it seems that you need some things to workout and polish.
I am writing this letter to make a statement and make sure that other reviews here are not just made up reviews!!! If your 4.8 star ratings is really worth the truth, then stand up for it and make sure it means something, otherwise, you might have more complaints like this.
Make a contingency plan (despite the holidays)
Give us alternatives
Try to resolve and engage us
These things were really lacking today… but when we initially started you were all ears for us because it will give you more money and after that you don’t care about what will happen next (obviously, that is what happened now).
I hope that you will not have a worst customer experience other than this and please try to improve your process. I was really upset because my mom had to endure waiting for more than 24 hours. Can you even do that to your parents??? Think about it.
Thank you and God bless.
30 de dezembro de 2023
Opinião espontânea
Resposta da Pinoy Tourism
We deeply regret the distress and inconvenience experienced by your mother during the visa approval process. Visa approvals are solely up to the immigration authorities, and we cannot control or interfere in that process. We sincerely apologize for the frustration and disappointment this situation has caused.
We greatly appreciate your acknowledgment of the assistance provided by Shiella, our dedicated staff member. We will ensure that your commendation reaches her, as it reflects our commitment to providing compassionate and attentive customer service.
Your feedback regarding our visa process team's performance is concerning, and we will work on implementing contingency plans, providing alternatives, and actively engaging with our clients to ensure smoother and more efficient processes. Additionally, we understand the importance of transparency and accountability in maintaining our reputation and customer trust. Rest assured, we will make every effort to uphold the standards that have earned us positive reviews in the past.
We genuinely value your business and understand the gravity of the situation. Your feedback is instrumental in helping us better serve our clients, and we thank you for bringing these issues to our attention.
If there's anything further we can do to address your concerns or assist you in any way, please don't hesitate to reach out to us directly. We sincerely apologize once again for the inconvenience caused and appreciate your understanding and patience as we work to rectify the situation.
Thank you for your time and consideration, and we wish your mother safe travels and a pleasant experience moving forward.
Great Service!
12 de dezembro de 2023
Opinião espontânea
Resposta da Pinoy Tourism
Thank you so much for taking the time to leave us a 5-star review.
Today I got my nederland 1 year…
Today I got my nederland 1 year Schengen visa within 14 days. I would highly recommend this company to everyone. Thanks to all the team especially
Thank you
22 de dezembro de 2023
Opinião espontânea
Resposta da Pinoy Tourism
Thank you so much for your appreciation, we are happy to know that you have experienced great service from us. Hope to serve you again!
Today I got my and my son's Spain…
Today I got my and my son's Spain Schengen visa within 10 days. I would highly recommend this company to everyone. Thanks to all the team especially Mr.Faiz such a nice and hard working person.
Thank you
22 de dezembro de 2023
Opinião espontânea
Resposta da Pinoy Tourism
Thank you so much for your appreciation, we are happy to know that you have experienced great service from us. Hope to serve you again!
Thanks so much
Thanks so much
In 2 days I get my visa 6 months
19 de dezembro de 2023
Opinião espontânea
Resposta da Pinoy Tourism
It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us. We hope you'll come and see us again soon!
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