Pisoria Opiniões 

152
•
TrustScore: 4.5 em 5

4,6

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I had a great experience with Pisoria when securing my new place. The whole process was smooth, efficient, and incredibly quick, with everything completed in less than a week. The team made the experi... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I had a great experience with Pisoria, especially with Liana Soriano. She was incredibly helpful from the beginning of the process right through to the end, and has continued to be supportive even aft... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Shoutout to Luis and Liana!! Both did a great job in making the process quick and seamless. Luis was able to immediately get me onto a virtual viewing and send over all the necessary requi... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Really reactive and pleasant team, the service is available really late and the support provide the best answers and informations, they really are the nicest of agency I met during my flathunting. I a... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Empresa gestora de propriedades

Escrito pela empresa

Pisoria offers flats and flatsharing accommodation across London. Uniquely, Pisoria provides a full service to its tenants for a simple, single monthly fee. - All bills are included; - All properties come with fast-speed wifi broadband; - All properties have a cleaning service; - Additional furniture will be added at your request; - Most flats come with a wall-mounted flat screen TV; - No need to use an estate agent, so no need to pay a finders fee.


Informações de contacto

4,6

Excelente

TrustScore: 4.5 em 5

152 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 60% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(152)

74 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Luis was extremely helpful and went out…

Luis was extremely helpful and went out of his way to help me find a new home.

30 de outubro de 2026
Opinião espontânea
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Resposta da Pisoria

Thank you so much for the five star review, Will, we really appreciate you taking the time to share it.

It's lovely to hear that Luis went the extra mile to help you find a new home, and that his effort made such a difference. We will pass your kind words on to him.

The Pisoria Team

Classificada 5 em 5 estrelas

Property Viewings in Canary Wharf

The viewings were arranged on time, and the agent Ashar Malik was helpful, patient, and professional, answering all my questions. Excellent service, thanks.

1 de novembro de 2026
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Resposta da Pisoria

Thank you so much for the five star review Olivia, we really appreciate you taking the time to share your feedback.

We're delighted the viewings ran on time and that you found Ashar so helpful, patient and professional. It's lovely to hear he was able to answer all of your questions. We will pass your kind words on to Ashar.

The Pisoria Team

Classificada 1 em 5 estrelas

Complete incompetence and endless bureaucratic excuses

I genuinely cannot recommend Pisoria to anyone. This was, without question, one of the most frustrating and unpleasant rental experiences I've ever had. The sheer incompetence, lack of accountability, and consistently poor service were astonishing.

If there is one thing Pisoria excels at, it is sending endless, meaningless bureaucratic emails instead of actually solving problems. You can spend weeks exchanging messages, explaining the same issue repeatedly, and navigating their administrative processes, only to find yourself no closer to a solution. In my experience, getting even the most basic assistance was an exhausting exercise in frustration.

One particularly ridiculous example was being left without Wi-Fi for WEEKS. Internet access is a basic necessity, especially for anyone who works remotely. Yet rather than receiving meaningful assistance, I found myself dealing with an endless cycle of unhelpful communication and administrative back-and-forth. I genuinely struggle to understand how a property management company can make something so basic so unnecessarily difficult.

And the problems certainly did not end there.

During my tenancy, the property experienced cockroach infestations, water leaks affecting electrical fittings, a faulty washing machine, and problems with communal cleaning. These are not unreasonable demands from a difficult tenant. These are fundamental standards of maintenance, hygiene, and basic habitability. At one point, even after pest control treatment, Pisoria acknowledged in writing that cockroach activity was still present.

But the most insulting part came when I moved out.

I was charged for issues that had already been clearly documented as pre-existing problems when I first moved in. Yes, you read that correctly. Problems recorded at the beginning of my tenancy were subsequently used as grounds for charges at the end of it.

That alone is outrageous. But it also raises an obvious question: if tenants are being charged for these issues at move-out, why were those same issues still present when I moved in?

I cannot speak to what happened during previous tenancies, but I can speak to what I personally experienced: pre-existing problems, inadequate property management, and charges I found completely unjustified.

What I find particularly infuriating is the contrast between how efficiently Pisoria handles administrative demands and payments and how poorly it handles actual tenant problems. When it comes to sending notices, reminding tenants of their obligations, or imposing charges, there is seemingly no shortage of communication. But when you need something fixed? Good luck getting anything beyond another email.

The amount of administrative effort they seem to put into accomplishing so little is almost impressive.

I paid to live in a professionally managed property. Instead, I spent an absurd amount of my own time dealing with maintenance problems, chasing basic services, and navigating what felt like an endless maze of bureaucratic nonsense.

The entire experience left me feeling completely ripped off. I cannot think of a better description for paying substantial amounts of money only to receive such consistently disappointing service.

I have rarely dealt with a company that made such basic matters so unnecessarily difficult. The lack of effective support, the state of the property, and the move-out charges made this an experience I would never willingly repeat.

My advice to prospective tenants: stay away from Pisoria. Find a landlord or management company that actually takes responsibility for maintaining its properties and treating tenants fairly.

Absolutely dreadful. Never again.

14 de julho de 2026
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Resposta da Pisoria

Hi John,

I am sorry to read about the negative experiences you have included in this review.
We are currently trying to identify which property and tenancy your review relates to, as we have no record of a tenant named John Abricate. We have requested via Trustpilot that you provide further information so that we can identify the valid customer experience that your review relates to.
Please kindly provide that information so that we are able to identify you and either assist you, or reply to the concerns in your review accurately based on the incidents described.
Many thanks,

The Pisoria Team

Classificada 5 em 5 estrelas

I had a great experience with Pisoria…

I had a great experience with Pisoria when securing my new place. The whole process was smooth, efficient, and incredibly quick, with everything completed in less than a week. The team made the experience straightforward and stress-free, keeping everything moving so I could secure my new home without unnecessary delays. I really appreciate their professionalism and efficiency and would definitely recommend Pisoria to anyone looking for a new place to rent. Thank you for making the process so easy.

23 de outubro de 2026
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Resposta da Pisoria

Thanks so much for the five star review Yerinmene, we really appreciate you taking the time to share your experience.

We're delighted that the process felt smooth and stress-free, and that getting everything done in under a week worked so well for you. It's great to hear you found the team professional and efficient, and thank you for recommending us.

The Pisoria Team

Classificada 5 em 5 estrelas

Fast

Malik, Liana & Luis are all superb in assisting with property search. Responsive, efficient & friendly.

22 de outubro de 2026
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Resposta da Pisoria

Thank you so much for the five star review, Tadeb. We really appreciate you taking the time to write it.

We're delighted you found the help with your property search quick, efficient and friendly. We will pass your kind words on to Malik, Liana and Luis, who will be really pleased to hear it.

The Pisoria Team

Classificada 5 em 5 estrelas

Best agency

Really reactive and pleasant team, the service is available really late and the support provide the best answers and informations, they really are the nicest of agency I met during my flathunting. I am really satisfied by them and strongly recommend it

9 de outubro de 2026
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Resposta da Pisoria

Thank you so much for the five star review, AB, we really appreciate you taking the time to write it.

We're delighted you found the team quick to respond and pleasant to deal with, and that our later availability and the answers you were given helped while you were flat hunting. Being useful when people need us is what we aim for, so it's lovely to hear that came across.

Thanks again for recommending us.

The Pisoria Team

Classificada 5 em 5 estrelas

2 doors fixed - Swift work

Once gain Veso, from Pisoria maintenance team, did an amazing job on fixing 2 issues in the flat.

11 de outubro de 2026
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Resposta da Pisoria

Thank you so much for the five star review Fabio, we really appreciate you taking the time to leave it.

We're glad Veso was able to get both door issues sorted quickly, and it's lovely to hear he has done such a good job for you again. Fast, reliable repairs are what we aim for, so this is great to hear.

We will pass your kind words on to Veso.

The Pisoria Team

Classificada 5 em 5 estrelas

Luis was fantastic

Luis was fantastic, very nice, knowledgeable and on time. Very good follow ups without being intrusive. Really liked it.

6 de outubro de 2026
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Resposta da Pisoria

Thanks so much for the five star review Angelica, we really appreciate you taking the time to leave it.

We're delighted that you found Luis friendly, knowledgeable and punctual, and that his follow ups struck the right balance without feeling pushy. That is exactly the kind of service we aim to provide.

We will pass your kind words on to Luis.

The Pisoria Team

Classificada 5 em 5 estrelas

Great experience with the agency

Great experience with the agency! The whole team has been helpful, professional, and friendly throughout the rental process. Special thanks to Luis and Bernardo for their outstanding support and dedication. Highly recommend this agency to anyone looking to rent a property!

9 de outubro de 2026
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Resposta da Pisoria

Thanks so much for the five star review Sali, we really appreciate you taking the time to share it.

We're delighted that you found the whole team helpful, professional and friendly from start to finish, and that you'd recommend us to others looking for a room.

We will pass your kind words on to Luis and Bernardo, who will be very pleased to hear how much their support meant to you.

The Pisoria Team

Classificada 5 em 5 estrelas

Luis was very helpful and guided me…

Luis was very helpful and guided me through the house, my rights and all support the pisoria provides. Definitely recommended.

7 de outubro de 2026
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Resposta da Pisoria

Thank you so much mak, we really appreciate the five star review and your recommendation.

We're delighted that Luis was able to guide you through the house and explain your rights and the support we offer. Making sure people feel informed and looked after from the start matters a great deal to us. We will pass your kind words on to Luis.

The Pisoria Team

Classificada 5 em 5 estrelas

Excellent experience

It was super easy to move to London with them. Luis swiftly handled my arrival and then my notice when it was time to move out. I am very thankful to the Pisoria team.

8 de outubro de 2026
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Resposta da Pisoria

Thank you so much for the five star review Julián, we really appreciate you taking the time to write it.

We're delighted to hear that moving to London felt so easy, and that things were dealt with swiftly from your arrival right through to the end. That's exactly what we hope for, especially when you're settling into a new city.

We will pass on your kind words to Luis and let him know how pleased you were.

The Pisoria Team

Classificada 1 em 5 estrelas

REFUSED TO RETURN DEPOSIT OVER BOGUS CLAIM

This landlord regularly attempts to extract extra money from tenants through baseless fees, fabricates bogus claims/charges, and becomes outright hostile when challenged.
I am writing this review to warn potential tenants about my experience renting with this landlord.
Upon moving out, they unfairly withheld my deposit and fabricated multiple illegitimate claims to demand extra money from me, including claiming extra rent was owed for lack of notice, despite proper procedures being followed. They then refused to release my (sizeable) deposit & tried to charge me for 2 extra months rent.
I strongly advise anyone considering renting a property from them to look elsewhere and if you do, DOCUMENT EVERY SINGLE INTERACTION & PHOTOGRAPH EVERY ITEM at move-in if you have no choice.

21 de setembro de 2026
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Classificada 1 em 5 estrelas

worst ever landlord

the landlord and the owner of letting agent is the same person. that's the worst person I have met before. they wouldn't admit what their staff promised if something went wrong with their property.

30 de setembro de 2025
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Resposta da Pisoria

Hi Louis - thanks for your review, although I am sorry to hear that you feel you have received a poor service.
So that we can identify yourself and the issue more clearly, and look to resolve it, please could you send details of the issue you are experiencing to Pisoria's info email address and we will pick that up and investigate further.

Classificada 5 em 5 estrelas

Fast and efficient referencing checks…

Fast and efficient referencing checks from Liana and her team. The viewing was smooth and friendly, provided by Abraham. All my questions were answered fast as well by Luis.

26 de setembro de 2026
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Resposta da Pisoria

Thanks so much for the five star review Barbara, we really appreciate it. We will let Abraham and Luis know how pleased you were with their service.

Classificada 5 em 5 estrelas

Liana was great in assisting me with…

Liana was great in assisting me with securing the property. She kept me updated and informed throughout the process.

25 de setembro de 2026
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Resposta da Pisoria

Thanks for the five star review Lynton, we really appreciate you taking the time to provide feedback. We will pass on your praise to Liana.

Classificada 5 em 5 estrelas

I had a great experience with Pisoria

I had a great experience with Pisoria, especially with Liana Soriano. She was incredibly helpful from the beginning of the process right through to the end, and has continued to be supportive even after I moved in. She always responds quickly, helps resolve any issues, and makes everything much easier. I really appreciate all her help and support.

24 de maio de 2026
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Resposta da Pisoria

Thank you so much Kasra. We really appreciate the five star review and we will let Liana know you were pleased with her great service.

Classificada 5 em 5 estrelas

Thanks to Bernardo!

I had a good time in the Morant Street flat thanks to Pisoria, many thanks especially to Bernardo for the support throughout the entire tenancy!

12 de agosto de 2026
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Resposta da Pisoria

Thank you so much for the five star review, Farida, and for taking the time to write such kind words. We're really pleased to hear you had a good time in the flat.

It means a lot that you felt supported by Bernardo throughout. We will pass your kind words on to him, as he will be delighted to hear them.

The Pisoria Team

Classificada 5 em 5 estrelas

Brilliant very very good experience…

Brilliant very very good experience staff was very helpful and professional with everything

8 de junho de 2026
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Resposta da Pisoria

Thanks so much for the 5 star review. We're delighted we were able to help you.

Classificada 5 em 5 estrelas

Nicole supported me and she has been…

Nicole supported me and she has been transparent and agile from the get go. I do appreciate her support.

6 de junho de 2026
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Resposta da Pisoria

Thanks Rob. Nicole will be delighted to hear this.

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