I found Lowe Group to be very understanding and helpful to my accommodation needs. I had to.move out of my previous accommodation at very short, but Lowe made sure I could move in prior to my deadli... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Great communication and customer service. Freddie was really helpful answering a lot of questions and queries and responded fast. It made the whole process run really smoothly and comfortably. Also... Ver mais
A empresa respondeu
The Lowe group have been so easy to contact and very helpful with everything I’ve needed support on while I’ve been living in one of their guardianships. It was quick and easy to move in, to change ro... Ver mais
A empresa respondeu
Tim, Poppy and the team were refreshingly straight forward and engaged to deal with. They were very interested in our property, its potential and its unique quirks. Lowe completed everything they said... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
We deliver cost-effective, innovative solutions to managing vacant properties, which create social impact and support local communities.
Informações de contacto
1A Saltoun Road, SW2 1EN, London, Reino Unido
- 020 8038 4010
- info@thelowegroupltd.com
- thelowegroupltd.com
4,4
Excelente
124 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
There are numerous reasons why I’m…
There are numerous reasons why I’m scoring LOWE 2 out of 5.
From a value for money perspective, LOWE advertise that they are typically 30% cheaper. But compared to what? Do the maths and you’ll probably find comparatively luxurious options in your ideal location. Even without changing the LOWE price options, you’ll also probably find furnished accommodation for similar money. Your contract can be cancelled in 28 days. That means you’d need to have access to (hire) a van every time you move. Or just not have your furniture follow you around, opening up all the furnished rooms.
What you’re paying for is an empty room with no extra storage, so, with the exception of fridges, any furniture will either have to go in your room or be placed in a communal area for everyone to use.
You’re not a tenant, so you can’t expect the same protections.
LOWE will do an unannounced room inspection once a month. This will take place during a typical working day and they will take pictures for their records.
There is no requirement for LOWE to have extract fans in kitchens or bathrooms. The smells and moisture will go where the wind blows, including nearby bedrooms.
LOWE control the heating system. In 2025, they scheduled the heating to be switched on on the last working day of November, regardless of environmental temperatures. Their stance was that if you’re cold, buy an oil filled heater. In 2026, they scheduled it to come on mid October.
They didn’t voluntarily notify residents that they had cancelled a cleaning contract. That meant that communal areas weren’t cleaned for 2 months.
Don’t fall for buzz words. For example, in Moorside, there was comprehension of community living beyond cheap empty rooms. And, pay attention to the numbers. Moorside was advertised on Spareroom as having 12 rooms when the number was closer to 40. That’s 30-40 people with no shared community vision/charter etc. Not necessarily “like minded people”.
Reporting issues about other people living there can result in all parties having their licence cancelled. Lowe consider this to be a reasonable response as they don’t have the staff to deal with them and getting rid of all involved parties lets them believe that the issues go away with those people. Lowes stance has been enabled by the licence agreement and was clearly demonstrated when they cancelled a large number of contracts in Coitbury House in Winchester in early 2026.
This behaviour will be of particular concern with safeguarding issues…
20 de outubro de 2026
Opinião espontânea
Resposta da The Lowe Group
Hi John,
Thank you for taking the time to leave feedback, and we’re sorry that being a guardian with us didn’t work out.
Property guardianship is different from renting and we try to be upfront about that. Guardians live under a licence rather than a tenancy, with a 28-day notice period, unfurnished rooms and monthly inspections, which are a safety and compliance requirement in the buildings we look after. In return, licence fees are well below local private rents, with bills included. However, we know that trade-off doesn’t suit everyone.
On the specifics you raise: we took on board feedback about heating and brought this year’s schedule forward to mid-October. You are also right about the cleaning. A changeover between contractors left communal areas without regular cleaning for too long and we should have been better at communicating this. That wasn’t good enough and we’re very sorry this happened. A new contractor has since taken over.
When a large number of people live together, there will sometimes be disagreements and most are resolved with a conversation. Raising a concern with us will never put your own licence at risk and ending a licence is never a decision we take lightly. We only do so when an issue can’t be resolved and is seriously affecting other people’s home. We are careful about who we select as guardians and want to build real communities, but on the rare occasions that doesn’t work out, sometimes the best option is to part ways.
If you’d like to discuss any of this directly, please get in touch at complaints@thelowegroupltd.com.
Thanks to the Brighton team
The Lowe group have been so easy to contact and very helpful with everything I’ve needed support on while I’ve been living in one of their guardianships. It was quick and easy to move in, to change rooms, and to move out with four weeks notice. Special mention for Freddie, Adam and Vickie who have helped directly with the Brighton property I’ve been in. Very personable and easy to get into contact with. Thanks gang
15 de setembro de 2026
Opinião espontânea
Resposta da The Lowe Group
Thank you so much for this, it really made our day! So lovely to hear Freddie, Adam and Vickie have looked after you well, we'll pass on your kind words to them.
Thanks for being part of the LOWE community!
Great communication and customer…
Great communication and customer service.
Freddie was really helpful answering a lot of questions and queries and responded fast. It made the whole process run really smoothly and comfortably. Also It can be nerve wracking moving into a new place so having someone you can communicate with is a massive help. Would recommend.
24 de agosto de 2026
Opinião espontânea
Resposta da The Lowe Group
Thank you so much for your lovely review! We’re really pleased to hear that Freddie was able to answer all your questions and make the process feel smooth and comfortable. We’ll be sure to pass your kind words on to Freddie!
Thanks again for recommending us, and we hope you’re settling in well! 😊
Freddie and the team in the office made…
Freddie and the team in the office made the whole process very easy for me throughout a stressful time in my life. Booking the viewings was very simple, the tour was detailed and the process of on boarding to accept a flat and collect the keys was so straightforward. I am so happy I have somewhere reasonably priced to live, which is clean and have an adequate size.
20 de agosto de 2026
Opinião espontânea
Resposta da The Lowe Group
Hi Sarah,
Thank you so much for taking the time to leave such a lovely review. We’re really pleased to hear that Freddie and the team were able to make the process as straightforward and stress-free as possible, particularly during what sounds like a challenging time.
We hope you’re settling in well and enjoying your new home! 😊
Resposta da The Lowe Group
Thank you for your review!
We're really pleased to hear that things have been running smoothly and that you've found our communication to be quick and responsive. We know how important good communication is, so it's great to hear that this has been your experience.
Thanks again for taking the time to leave a review, and we hope you continue to enjoy your time with Lowe.
More than happy with my first flat with the Lowe Group
More than happy with my first experience moving into a property with The Lowe Group. The flat is a dream, located on the edge of a beautiful park. The whole process was very smooth and quick with great communication and enthusiasm from their side. Thank you Lowe!
29 de junho de 2026
Opinião espontânea
Resposta da The Lowe Group
Thank you so much for taking the time to leave such a lovely review.
We're really pleased to hear that you've had such a positive first experience with Lowe and that you're enjoying your new flat – being next to a beautiful park is definitely a bonus!
It's great to hear that the move-in process felt smooth and that our team's communication and enthusiasm made a difference. We know moving can sometimes be stressful, so we're glad we could help make it an enjoyable experience.
We hope you're very happy in your new home and look forward to supporting you throughout your time with us. Thanks again for choosing Lowe!
It's a great organisation that helped…
It's a great organisation that helped us to live in a nice environment. They supported us very much in a good way. Their works have been completed in a efficient way. It's so professional. We enjoyed living in a safe place. Thank you so much.
18 de junho de 2026
Opinião espontânea
Resposta da The Lowe Group
Thank you so much for taking the time to leave such kind feedback.
It’s really great to hear that you had a positive experience living with Lowe and that you felt supported throughout your time with us. Creating safe, well-managed spaces and making sure our guardians feel looked after is something we care deeply about, so it means a lot to hear this reflected in your experience.
We really appreciate your trust in us, and on behalf of the whole team, thank you for being part of the Lowe community.
Avoid
I would strongly advise avoiding Lowe Guardians. Some of my experiences over about five years with them include:
- Serious leaks left unresolved for months
- A leak affecting two floors that led to a ceiling collapse - a clear safety risk that was met with little urgency by the agency
- Damp and mould not addressed at all (we had fungi growing on the walls)
- One kitchen shared between 22 people
- Rooms with no windows
- Accomodation with asbestos
- Total lack of compassion from staff
Overall, the setup felt highly extractive. The organisation appears focused on maximising income while meeting only the bare minimum safety requirements. In my experience, they are exploitative and provide substandard accommodation at only just below market rents.
17 de junho de 2025
Opinião espontânea
Resposta da The Lowe Group
Hi,
Adam here, I’m the Head of Customer at Lowe. I’m very sorry to read this and to hear that you’ve had such a negative experience with us.
We take feedback like this seriously, particularly where concerns have been raised around maintenance, safety, and the way you feel you were supported by our team. I’m disappointed to hear that this was your experience.
While I can’t comment on all of the details raised publicly, I do want to clarify that Lowe does not knowingly place guardians in unsafe accommodation, and some of the points mentioned here do not reflect our housing standards or operating policies.
That said, we recognise that issues can arise in the buildings we manage, and when they do, our responsibility is to respond appropriately and resolve them as quickly as possible. From what you’ve described, it sounds like you feel we fell short of that expectation, and I’m sorry for that.
I’d really welcome the opportunity to speak with you directly so I can better understand what happened and review the concerns you’ve raised. Please feel free to contact me directly on 07946 925411 if you’re open to having a conversation.
Adam
Being helpful goes a long way.
This company are super-helpful and friendly. Property can be complex, and there will always be little snags, but if you feel that the company is on your side, those don’t matter too much.
The whole experience has been great.
1 de maio de 2026
Opinião espontânea
Resposta da The Lowe Group
Thanks so much for taking the time to leave this review - we really appreciate it.
You’re completely right that property can be complicated at times and little snags do happen, so it means a lot to hear that you felt supported throughout. That’s always what we aim for.
Really glad you’ve had a great experience, and thanks again for your kind words!
I had a really good experience with…
I had a really good experience with LOWE Management.
Everything was clear and easy from the start, and the team was always helpful when I had questions. The house was in good condition, and the people I lived with were friendly, which made it a nice place to stay.
Communication was smooth, and any issues were handled quickly.
Overall, I enjoyed my time there and would be happy to stay with them again in the future.
Thank you to the team!
1 de maio de 2026
Opinião espontânea
Resposta da The Lowe Group
Thanks so much for taking the time to leave such a lovely review.
Really happy to hear everything felt clear and straightforward from the start, and that the team were able to help whenever you needed. It’s also great to hear you enjoyed the house and got on well with the people you lived with, that makes such a difference.
We really appreciate the kind words about communication and how quickly things were sorted when needed.
Thanks again, and we’d be more than happy to have you stay with us again in the future!
Great place to be and really helpful…
Great place to be and really helpful people to liaise with. Shout out to Adam, Mark and Darius for all the help and the new kitchen at coitbury house is amazing.
1 de maio de 2026
Opinião espontânea
Resposta da The Lowe Group
Thanks so much for the lovely review Craig!
Really glad to hear you’ve had a good experience and that the team have been helpful. I’ll make sure Mark and Darius see your shoutout - they’ll really appreciate it.
And great to hear you’re loving the new kitchen at Coitbury House - it’s definitely a good upgrade!
Thanks again for taking the time to share this.
There is great communication between…
There is great communication between the tennant & Lowe. The Lowe property I live in is secure, clean, affordable & a great bunch of friendly other working people that live there.
30 de abril de 2026
Opinião espontânea
Resposta da The Lowe Group
Thanks so much for your kind review! We’re really pleased to hear you’ve had a positive experience with Lowe and that you’ve found the property secure, clean, and affordable.
It’s also great to know the communication has been strong and that you’re enjoying the community in the building - we love hearing that.
Thanks again for taking the time to share your feedback, and please don’t hesitate to reach out if you ever need anything.
The LOWE team was wonderful in how they…
The LOWE team was wonderful in how they worked through procedure. It turned out I had made a mistake but Jade and Adam were kind enough to give some leeway and sorted things out with an issue. This one action tells me a lot about the company that is LOWE. You won't be disappointed with how they handle things. Thank you once again, Kai.
27 de março de 2026
Opinião espontânea
Resposta da The Lowe Group
Thanks so much for taking the time to leave this review, Kai.
We’re really pleased to hear you had a positive experience with Jade and Adam, and that they were able to work through everything with you and get it sorted. We always aim to be fair, understanding, and solution-focused, so it means a lot to know that came across.
Thank you again for your kind words, we really appreciate your support.
The LOWE Team
I found Lowe Group to be very professional and understanding
I found Lowe Group to be very understanding and helpful to my accommodation needs. I had to.move out of my previous accommodation at very short, but Lowe made sure I could move in prior to my deadline date to vacate my previous accommodation. There are three floors in my building and each floor has kitchens, washing machines fridges, etc.
Each guardian is selected after proper background checks and I've already met some very nice new people.
I would thoroughly recommend Lowe Group.
3 de março de 2026
Opinião espontânea
Resposta da The Lowe Group
Hi Nikhil,
Thank you so much for your kind words! We’re thrilled to hear that we could make your move as smooth as possible. It’s great to know you’re settling in well and enjoying the facilities and community on your floor. We take pride in selecting guardians carefully to create a safe and welcoming environment, and we’re glad that’s reflected in your experience. We really appreciate your recommendation and look forward to continuing to support you during your stay.
It was really amazing Harryand Freddie
It was really amazing Harry and Freddie really helped understand each step and put me in the right spot to get thing done and on time. It was really easy process for me thank to them. I really appreciate them for the help means a lot.
11 de março de 2026
Opinião espontânea
Resposta da The Lowe Group
Thank you so much for your kind words. We have passed your feedback along to Harry and Freddie.
We are delighted that you experienced a smooth move-in process and hope you love living in your new flat!
Great experiense
We recently moved out of our flat managed by Lowe Guardians and wanted to share some feedback about our experience.
Our stay in the flat was very positive. The property was comfortable, well maintained, and provided a safe and pleasant place to live during our time there. Whenever anything needed attention, it was handled quickly and efficiently, which we really appreciated.
We would also like to thank the team for their professionalism and support throughout our stay. Communication was always clear, and everyone we interacted with was friendly, helpful, and responsive. The whole process, from the beginning of our stay until moving out, was smooth and well managed.
We are grateful for the time we spent in the property and for the support provided by the Lowe Guardians team. We would happily recommend them to others looking for a reliable and well-managed property guardian company.
12 de março de 2026
Opinião espontânea
Resposta da The Lowe Group
Nick, thank you for taking the time to leave such a thoughtful review. We're really pleased to hear that you had a positive experience with us, that the team were responsive, and that you enjoyed living in the property.
We'll be sure to share your kind words with the team! Thank you for being such great guardians, and we wish you all the very best in your next home. If you ever decide to become guardians again in the future, we’d love to have you back.
Great experience renting with LOWE
Great experience renting with LOWE. Very reliable and helpful during the tenancy process. Communication was easy and everything was handled in a respectful and cooperative way. Highly recommended!
12 de março de 2026
Opinião espontânea
Resposta da The Lowe Group
Thank you for your kind review! We're thrilled to hear the process felt smooth and supportive, and that our team’s communication and reliability made a real difference.
Best guardianship company out there.
11 de março de 2026
Opinião espontânea
Resposta da The Lowe Group
We're so pleased you think so - thank you Max!!
Recommended!
LOWE have been great from start to finish.
Jade looked after me and made the process super smooth.
Highly recommended!
6 de março de 2026
Opinião espontânea
Resposta da The Lowe Group
So pleased you have had a great experience! We will make sure to pass on your kind words to Jade ❤️
My experience with Lowe
My personal experience being a guardian with Lowe was honestly a smooth time. Very professional. The company itself is full of nothing but kind & diverse staff. Very accommodating. Any maintenance issues I had was also solved in a timely manner. So glad I found this guardianship to be honest. If I consider guardianship again in the future, I know I’ll be heading right back here!!
6 de março de 2026
Opinião espontânea
Resposta da The Lowe Group
Thank you so much for taking the time to leave such a thoughtful review. We are so pleased that you had a good experience and we'll always be here for you anytime you need us in the future!
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.