First I was angry because in the last moment before payment some extra services were added to the bill without asking me. Also it took some time before the customer service responded to me, but once t... Ver mais
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Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
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Leia as opiniões dos outros
I had purchase a ticket as a gift and accidentally I put my name instead of the attendee. It was an expensive ticket and I started to panic, however, upon contacting the customer support on what app a... Ver mais
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المكان كترتيب ممتاز والتصاميم جذابة للصغار والفعاليات معقولة لكن اتمنى ان تخصص تذاكر منفصلة بفئات لحفلات طارق العربي أو رشا رزق حيث أنني رغبت بالحضور ولكن فتح المسرح للعموم والانتظار مع أطفال في الز... Ver mais
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All in all, a great ticketing app but things can get tough during massive events when tickets sell out in minutes. Expected though I guess. I recently had a great experience with customer service. Hab... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Platinumlist.net is an online event guide and innovative ticketing solutions provider that has been operating in the Gulf region for over a decade. We’ve grown to be the largest provider in the UAE, as well as servicing events in Saudi Arabia, Oman, Bahrain, Qatar and Kuwait. We provide ticketing solutions for Entertainment events, large and small, Business events, Sport events, Tourism attractions, Box Office solutions for venue ticketing, including stadiums, theatres, and cinema as well as Marketing solutions for events.
Informações de contacto
Office 801, The Onyx Tower 2, Dubai, UAE, Dubai, Emirados Árabes Unidos
- helpcenter@platinumlist.net
- platinumlist.net
4,3
Excelente
620 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Change of Booking Date
Mohamed was very helpful with regards to my request to change the booking date. Much appreciated.
22 de maio de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Easy Ticket Purchase
Easy registration. App was user friendly. Convenient in a sense that you dont have to carry physical tickets which can be easily damaged or lost.
23 de maio de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Thank you so much for sharing your valuable feedback with us! We truly appreciate it.
It was very smooth just like Butter…
It was very smooth just like Butter didn’t have to waste time to complete the process 🤝👍
21 de maio de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Thank you for your feedback, it is truly appreciated.
It glitched but thankfullt i didnt…
It glitched but thankfullt i didnt loose my seats
19 de maio de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Thank you for your feedback. We value you taking the time to share your experience with us, as your comments help us continue improving our service and customer experience moving forward.
Strongly recommended
Easy, clear explanation and quite a reasonable price
19 de maio de 2026
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Resposta da Platinumlist Tickets
Thank you for your feedback, it is truly appreciated.
Heartfelt Appreciation
It is mainly because of the kind support of and prompt coordination from Mr. Taher Ali and Mr. Mahmoud.
May they continue to keep up their level of Professionalism.
18 de maio de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can .
Booking process and customer service
Booking process and customer service
14 de dezembro de 2025
Opinião espontânea
Resposta da Platinumlist Tickets
Thank you for sharing your valuable feedback with us! We are delighted to offer our assistance in any way we can.
Platinumlist keeps 5% of refunded tickets
The Tarkan concert was cancelled because of current events but instead of refunding us in full, Platinumlist kept AED 160 which was 5% of the tickets price.
This is outrageous. We would have understood a token fee of AED 10 or 20 but AED 160 is way higher than their actual costs, Do not buy tickets through Platinumlist.
15 de maio de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Platform: Trustpilot Review
Hello there,
We understand your frustration regarding the deduction from your refund for the cancelled Tarkan concert. We completely recognize that unexpected cancellations are disappointing, and any unexpected fees only add to that frustration.
We are currently reviewing the specifics of your transaction. To help us investigate this further and see how we can assist, we have sent an extra information request to your email.
Please check your email for these additional details and reply to us directly so we can look into your booking. Once we have had the opportunity to look into this and assist you, we kindly ask that you consider updating your review.
Regards.
Good service
9 de maio de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Thank you for your feedback, much appreciated.
It was simple and effective.
7 de maio de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Thank you for your feedback, much appreciated.
Sito affidabile e customer service ottimo!
Sito affidabile grazie ad un ottimo customer service.
Abbiamo acquistato 2 biglietti per una festa al Five Lux di Dubai, ma purtroppo abbiamo dovuto vendere i biglietti perché il nostro volo è stato annullato. I biglietti sono stati venduti ma non era possibile riceve alcune rimborso perché non si è residenti a Dubai e non si ha un conto in quel paese, ma fortunatamente l'assistenza clienti, con un po' di pazienza, ha risolto il problema e ci ha rimborsati, per cui modifico la mia recensione perché il problema è stato risolto. Grazie al customer service! Order Number 32491442
11 de maio de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Hello Annalysa,
We (Comprendiamo) la tua frustrazione riguardo alle difficoltà riscontrate nel ricevere il pagamento dopo aver rivenduto i tuoi biglietti, specialmente considerando lo stress dovuto all'annullamento del tuo volo. We (Ci scusiamo) sinceramente per le informazioni contrastanti o la confusione causata dal nostro team di assistenza durante questo processo.
We (Abbiamo) verificato la tua transazione per il numero d'ordine 32491442 e siamo lieti di informarti che questo problema è ora risolto. We (Abbiamo) elaborato con successo e rimborsato l'importo direttamente sullo stesso metodo di pagamento utilizzato per la prenotazione, superando il requisito del conto locale. A seconda dei tempi di elaborazione della tua banca, i fondi dovrebbero apparire sul tuo conto a breve.
Dato che we (ti abbiamo) assistito con successo e risolto la questione, we (ti chiediamo) gentilmente di considerare di aggiornare la tua recensione per riflettere questa risoluzione.
Very disappointing experience related…
Very disappointing experience related to the refund for Hyperound KFest. The event was officially cancelled on 26 March 2026, and the email said it would take 21 days for the refund to be processed automatically via the original payment method. I received an email last 28 April 2026 that I have been refunded and to my surprise, they mention in their email that I have to wait another 7-14 days for the refund to be appear in my account. I asked my bank if this was even initiated at all and if it was just a matter of waiting for the money to be credited, but they confirmed that no such initiation was done. It is now 7 May 2026 and still no signs of a refund. While I do understand they said 7-14 days in their second email, it simply does not seem reasonable for me to wait any further. I have been contacting their customer service, but I do not find the responses very helpful in tracking the refund. I can compare with another ticketing website where I bought a ticket for the same event, and they completed the refund within 21 days, so I simply cannot wrap my head around why it is taking PlatinumList this much time if the refund is supposed to be processed “automatically”. I hope they take the necessary actions to ensure that refunds are completed within a more reasonable timeframe.
26 de março de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Hello Ellaine L.,
We sincerely apologize for the continued frustration and the conflicting timelines you’ve experienced regarding your Hyperound KFest refund. We understand how disheartening it is to wait well beyond the initial 21-day promise, especially when other providers have already completed the process.
We have investigated your case and are pleased to confirm that your refund has been processed. To assist your bank in locating the funds, we have provided the Acquirer Reference Number (ARN) via email. Please check your email for these details, as this unique tracking number will allow your bank to trace the specific transaction.
Now that the refund has been successfully initiated and the tracking data provided, we kindly ask if you would consider updating your review to reflect the current status of your support experience.
Regards.
Had an issue with refund
Had an issue with refund, finally someone managed to answer all my queries in a professional manner. Name is Nora Zeki.
7 de maio de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Thank you for your feedback, much appreciated.
Big thanks to Pati for assisting and…
Big thanks to Pati for assisting and granted my request about my schedule date...for this coming event gameexpo..so fast response and so easy ...thank you so much and Godbless 💕
7 de maio de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Habiba very good manager
Habiba very good manager! She helped me to buy tickets for event, which I so waited! Thank you lot, dear! ❤️
5 de maio de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
disappointing experience…
I had a very disappointing experience with Platinumlist.
I purchased tickets for a Soho Garden event in Dubai (Charlotte de Witte, April 11, 2026). The event was later officially rescheduled to December 4, 2026, and it was clearly communicated that refunds would be available via Platinumlist.
Based on this, I requested a refund. However, despite multiple follow-ups and being told that the refund would be processed within 7–14 days, I have still not received any payment.
I have contacted their support several times and even sent multiple reminders, but the issue remains unresolved. This lack of follow-through on a confirmed refund is extremely frustrating and unprofessional.
As a customer, I expected a reliable and transparent service, especially when a refund has been clearly promised. Unfortunately, this has not been the case.
I would strongly advise others to be cautious when purchasing tickets through this platform.
5 de maio de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Hello there,
We understand how frustrating and disappointing this must be, especially after multiple follow-ups and waiting for a confirmed refund.
We sincerely apologize for the inconvenience caused. After checking with the relevant team, we can confirm that the refund has already been processed on our end, and the RRN/ARN has been shared with you to help you track the transaction with your bank. If the amount is still not reflected, we kindly ask you to check with your bank using the RRN, and if you need any further support, please don’t hesitate to reach out—we’ll be more than happy to assist you.
Thank you for your patience and understanding.
Regards,
Very disappointed with my experience…
Very disappointed with my experience with Platinumlist.
My refund request was submitted on 17 March, and now almost two months have passed with no proper resolution. The ceremony was canceled by the organizer, yet I still have not received my full refund.
What makes this even more frustrating is that I paid an extra 60 QAR per ticket for the refund option at the time of purchase, but a deduction was still applied. I also contacted support several times, and the communication has been unclear and unhelpful with always providinga wrong ARN for refund process.
This does not feel fair or transparent. Customers should not be charged extra for refund protection and then face delays, deductions, and poor support when an event is canceled.
17 de março de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Hello Marina,
We understand your frustration regarding the refund delay and the deducted amount, especially following the event cancellation.
After reviewing your case, we can confirm that the refund was successfully processed, and the ARN/reference number was shared to help trace the transaction with your bank. Our team has also continued assisting you through email and chat to provide updates and clarification.
Regarding the deducted amount, kindly note that certain service and payment processing fees are non-refundable, in line with the Terms & Conditions accepted during checkout, including the Refund Protection policy.
We sincerely apologize for the inconvenience caused, and please feel free to reach out with any updates from your bank so we can continue assisting you.
Regards,
Mohamed is an amazing agent with a high…
Mohamed is an amazing agent with a high level of proficiency in customer service, give him a raise!
2 de maio de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Thank you for your valuable feedback! We are always delighted to assist you in any way we can.
Quick and Easy Booking
Easy booking process with accurate seating map and booking conditions. It would be better if they showed pictures of the actual seat map so we can gauge how the view would be from different seats, and also I don't like the fact that I need to download the app to be able to use my tickets.
2 de maio de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Hello there,
We appreciate you sharing your feedback, and we understand your concern regarding the seat view visibility and the need to use the app to access your tickets.
We’re glad to hear that you found the booking process smooth. Regarding ticket access, please note that the method of receiving tickets is clearly mentioned before booking, and using dynamic tickets via the app helps provide enhanced security and prevents misuse. As for the seating view, we completely understand your point, and we will take your feedback into consideration to improve the experience.
Thank you for your understanding.
Regards,
No body help thank you for nothing
No body help thank you for nothing
30 de abril de 2026
Opinião espontânea
Resposta da Platinumlist Tickets
Hello Marwa 😊
Thank you for contacting Platinumlist!
Kindly share the issue you’re facing, and we’ll be more than happy to assist you anytime. Our team is available 24/7 and always aims to provide the best service for our valued customers.
We look forward to your response!
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