Yes after an initial large hiccup in not being able to contact the company I can honestly say they went above and beyond to help me . The item I returned was originally sent via express delivery and a... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
good price and very fast delivery. not fitted yet but hopefully will solve the flow issues
A empresa respondeu
Every thing was good except on a gate Valve there was a missing 22mmm olive. The irrelevant packing bag was open ended and the nut had unscrewedletting the olive disappear. A bit annoying but worse th... Ver mais
Super fast delivery, can't really do better than next day. Product is amazing, really well made. Why didn't I find these years ago. The stair rods hold the stair dust sheet in place without slipping m... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de materiais para canalização
- também em
- Loja de acessórios para casas de banho
- Loja de aquecedores
- Loja de hardware
Escrito pela empresa
Online plumbing merchant with free next day delivery on orders over £50. Quality and affordable Pipe Fittings, Valves, Tools and more. Always near you, wherever you are.
Informações de contacto
71-75 SHELTON STREET, WC2H 9JQ, London, Reino Unido
- +44 1639 352 997
- hello@plumbhq.uk
- plumbhq.uk
4,7
Excelente
197 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
PlumbHG went over and above to resolve…
PlumbHG went over and above to resolve an issue I had.
22 de dezembro de 2025
Resposta da PlumbHQ
Hi Raul,
Thank you for the great review. We’re really pleased we could step in and help when timing was tight. It’s great to hear that it made a difference!
We hope to see you again soon.
Thank you,
The PlumbHQ Team
Excellent company
Excellent product very fast delivery. Will purchase more and recommend this company to others.
16 de dezembro de 2025
Resposta da PlumbHQ
Hi Mark,
Thank you for the fantastic feedback. We’re really pleased to hear you were happy with your experience, and even more so that you’d recommend us!
We look forward to seeing you again soon!
Thank you,
The PlumbHQ Team
Resposta da PlumbHQ
Hi Kerwin,
Thanks for your great review! We’re really glad to hear you were happy with your experience.
We hope to see you again soon!
Thank you,
The PlumbHQ Team
Resposta da PlumbHQ
Hi John,
Thanks for your feedback, it means a lot. We’re really pleased you were happy with both the price and the delivery time.
We hope to see you again soon!
Thank you,
The PlumbHQ Team
Unbelievable ordered and it came the…
Unbelievable ordered and it came the next day with plenty updates
20 de novembro de 2025
Resposta da PlumbHQ
Hi Stewart,
Thanks for the great review. We’re really pleased to hear everything arrived so quickly and that the updates kept you in the loop.
We work hard to deliver this level of service, so it means a lot to see it so well received!
We hope to see you again soon.
Thank you,
The PlumbHQ Team
Resposta da PlumbHQ
Hi Andrew,
Thanks for your great review! Glad to hear everything met your expectations and arrived without delay.
We hope to see you again soon.
Thank you,
The PlumbHQ Team
Fantastic service would highly…
Fantastic service would highly recommend this company
18 de novembro de 2025
Resposta da PlumbHQ
Hi Dean,
Thank you for the fantastic feedback. We’re really glad to hear you’d recommend us, it means a lot!
We hope to see you again soon.
Thank you,
The PlumbHQ Team
One pump was bad quality it's leaking+…
One pump was bad quality it's leaking+ delivery was very late and the Seller big liar be careful on the company.
3 de novembro de 2025
Resposta da PlumbHQ
Hi Andrius,
We’re sorry to see that you’ve left another review and that you remain unhappy with your experience.
Regarding the delivery, as explained previously, your order was placed after the 12:00 courier cut-off on a Friday. By that time, the courier collection had already taken place, so the next available dispatch opportunity was on Monday. Your order was therefore delivered on the next business day, Tuesday, exactly in line with the information provided at the time of purchase.
Our Shipping Policy explains this clearly, and each product page also includes a countdown timer which shows the next available delivery estimate.
With respect to your new comment about the product leaking, we take any quality concerns very seriously. We called you directly to resolve the issue and offered the appropriate options: either to pursue a manufacturer warranty claim or to return the product for a full refund.
Both options are standard and are designed to fully protect you as a customer. Unfortunately, you chose not to proceed with either during our call.
We are always happy to help and remain available to you if you’d like us to proceed with either of the above options.
— The PlumbHQ Team
Good email communication when order…
Good email communication when order placed and then updates. Despatched the next day and delivered the following.
No complaints.
29 de outubro de 2025
Resposta da PlumbHQ
Hi Melanie,
Thanks for taking the time to leave a review. We’re pleased to hear everything moved along smoothly from order to delivery, and that communication throughout met expectations.
We hope to see you again soon!
Thank you,
The PlumbHQ Team
Yes after an initial large hiccup in…
Yes after an initial large hiccup in not being able to contact the company I can honestly say they went above and beyond to help me . The item I returned was originally sent via express delivery and arrived just 24 hours after order.I did experience frustrating issues in that the phone number appeared to be unavailable and e-mails went astray but once the problem was identified it was dealt with promptly and swiftly. Would I use the company again ? YES
9 de outubro de 2025
Resposta da PlumbHQ
Hi Barbara,
Thank you for taking the time to leave your great review.
We’re really glad we were able to get things sorted for you in the end, and we appreciated your patience while we worked through the initial communication issue.
Your feedback has been noted and we’re reviewing how the returns process works to ensure there are not similar problems in future.
It’s great to hear that once we were in touch, the issue was resolved swiftly and to your satisfaction. We’re grateful for your kind words and very pleased to hear you’d shop with us again.
We hope to see you again soon!
Thank you,
The PlumbHQ Team
Resposta da PlumbHQ
Hi Stuart,
Thanks for your review. We’re glad everything arrived promptly and that you were happy with the overall experience.
We hope to see you again soon!
Thank you,
The PlumbHQ Team
Resposta da PlumbHQ
Hi John,
Thanks for taking the time to leave a review. We’re really pleased everything ran smoothly and that you were kept well informed throughout.
We hope to see you again soon!
Thank you,
The PlumbHQ Team
Bad delivery
I chose next day delivery and my package hasn’t arrived - it’s been 5 days…
8 de outubro de 2025
Resposta da PlumbHQ
Hi Hani,
We’re sorry to see your bad review and that this experience caused frustration.
Your order was placed on 7th October at 17:58 and was dispatched the next working day, in line with our delivery promise. The delay occurred due to an issue with address you provided, which was flagged by the courier and led to the parcel being held at a local FedEx facility.
We’re glad to confirm that the delivery was successfully completed on Tuesday, 14th October. While the issue was outside of our control, we do appreciate your patience while it was resolved.
We hope to see you again soon.
Thank you,
The PlumbHQ Team
Everything all good
2 de outubro de 2025
Resposta da PlumbHQ
Hi Patrick,
Thanks for your feedback. We’re really pleased to hear everything went smoothly.
We hope to see you again soon!
Thank you,
The PlumbHQ Team
Resposta da PlumbHQ
Hi Ian,
Thanks for your review. We’re glad everything arrived promptly and that you were pleased with the pricing.
We hope to see you again soon!
Thank you,
The PlumbHQ Team
A great experience.
Great quality product and excellent service received. Overall extremely happy with everything.
11 de setembro de 2025
Resposta da PlumbHQ
Hi Ann,
Thank you for the fantastic feedback. We’re delighted to hear you were happy with both the product and the service. That is exactly what we aim for!
We hope to see you again soon.
Thank you,
The PlumbHQ Team
Resposta da PlumbHQ
Hi Robert,
Thanks for your kind words. We’re really pleased to hear you were happy with our service.
We hope to see you again soon.
Thank you,
The PlumbHQ Team
Quick delivery
Quick delivery
Great product at good price
Wish I’d known about these before they make sheeting up stairs easy and safe
21 de agosto de 2025
Resposta da PlumbHQ
Hi Angela and Ian,
Thank you for the lovely feedback. We’re really glad to hear you were pleased with the product! And it’s great to know our service met the mark too.
We hope to see you again soon.
Thank you,
The PlumbHQ Team
Resposta da PlumbHQ
Hi Andy,
Thanks for the review. We’re really pleased to hear everything arrived on time and that the process was nice and straightforward.
We hope to see you again soon!
Thank you,
The PlumbHQ Team
Resposta da PlumbHQ
Hi Paul,
Thanks for your review. We’re really glad to hear you were happy with the service.
We hope to see you again soon!
Thank you,
The PlumbHQ Team
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