Yes after an initial large hiccup in not being able to contact the company I can honestly say they went above and beyond to help me . The item I returned was originally sent via express delivery and a... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
good price and very fast delivery. not fitted yet but hopefully will solve the flow issues
A empresa respondeu
Every thing was good except on a gate Valve there was a missing 22mmm olive. The irrelevant packing bag was open ended and the nut had unscrewedletting the olive disappear. A bit annoying but worse th... Ver mais
Super fast delivery, can't really do better than next day. Product is amazing, really well made. Why didn't I find these years ago. The stair rods hold the stair dust sheet in place without slipping m... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de materiais para canalização
- também em
- Loja de acessórios para casas de banho
- Loja de aquecedores
- Loja de hardware
Escrito pela empresa
Online plumbing merchant with free next day delivery on orders over £50. Quality and affordable Pipe Fittings, Valves, Tools and more. Always near you, wherever you are.
Informações de contacto
71-75 SHELTON STREET, WC2H 9JQ, London, Reino Unido
- +44 1639 352 997
- hello@plumbhq.uk
- plumbhq.uk
4,7
Excelente
197 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da PlumbHQ
Hi Brendan,
Thanks for your review. We’re really glad to hear you were happy with the quality, turnaround time, and value for money.
We hope to see you again soon!
Cheers,
The PlumbHQ Team
Resposta da PlumbHQ
Hi Charlie,
Thanks for the kind words. We’re really pleased everything arrived smoothly and that you were happy with the overall experience.
We hope to see you again soon!
Cheers,
The PlumbHQ Team
I’m still waiting for my order from you…
I’m still waiting for my order from you and your asking for my rating🤷♀️🤷♀️😭😭
22 de julho de 2025
Resposta da PlumbHQ
Hi Richard,
Thanks for your review. According to the tracking information and after having spoken to the shipping provider directly, your parcel is showing as successfully delivered. However, we understand you’ve not been able to locate it, and as mentioned, we are already investigating this further with the courier.
Just to clarify, these review invitations are automatically triggered once delivery is confirmed by the courier. This is done to ensure an independent and unbiased review process, but we appreciate that in situations like this, the timing can be frustrating.
We’ll be in touch with you directly as soon as we have an update.
Thanks,
The PlumbHQ Team
East and fast purchase
Easy purchase. Kept informed at every stage and a lightening fast delivery.
7 de julho de 2025
Resposta da PlumbHQ
Hi Nicki,
Thanks for the great review! We’re really glad to hear your experience with PlumbHQ was positive.
We hope to see you again soon!
Cheers,
The PlumbHQ Team
Resposta da PlumbHQ
Hi Darren,
Thanks for the great feedback. We’re really pleased to hear you had a great experience with us.
We hope to see you again soon!
Cheers,
The PlumbHQ Team
Excellent service at PlumbHQ
The punp I required was in stock and at a reasonable price. Delivery was quick.
2 de junho de 2025
Resposta da PlumbHQ
Hi Brian,
Thanks for the great review! We’re really glad to hear everything went smoothly.
We hope to see you again soon!
Cheers,
The PlumbHQ Team
Resposta da PlumbHQ
Hi Paul,
Thanks for the brilliant review. Great to hear the delivery was quick and the prices hit the mark - just what we aim for!
We hope to see you again soon!
Cheers,
The PlumbHQ Team
Resposta da PlumbHQ
Hi Francis,
Thanks for the kind words. We’re really pleased to hear you were happy with the service and delivery speed.
We hope to see you again soon!
Cheers,
The PlumbHQ Team
Resposta da PlumbHQ
Hi Matthew,
Thanks for taking the time to leave a review. Glad to hear your order arrived safely and as expected.
We hope to see you again soon!
Cheers,
The PlumbHQ Team
Not worth the trouble
Was ordered on next business day delivery, came 2 days later, this meant the item was not needed anymore as arrived too late. When requesting a return, was sent a link with a QR code, no information as to which courier the code belonged too. I had to do my own investigating to find out who it was, as customer service was absolutely useless. I managed to send item, and emailed in regards to a refund, once i saw it had been delivered. I received a response saying that i had not started a return request and the i should do so. I then sent them the returns receipt and proof of delivery. They responded saying they had indeed received the item and i would receive my refund up to 30 days. Once refund was processed, i find out that they are taking postage off of my refund. So I would never recommend this company. Shocking customer services and the phone number is constantly engaged. 1 star given as cant give 0
12 de maio de 2025
Resposta da PlumbHQ
Hi Donna,
Thank you for your feedback. We’re sorry to hear you were disappointed, though we’d like to clarify a few key points regarding your order and return:
Your order was placed on Saturday, 10th May. It was dispatched on the next business day (Monday 12th) and delivered the following business day (Tuesday 13th), in line with our advertised next-business-day delivery service.
Regarding your return, we’re sorry you found the QR code unclear. The courier information is included in the return email, and we’re glad you were able to locate it and complete the return. Many customers use this system without issue, but we’ll review the wording to ensure it’s even clearer going forward.
We’ve re-reviewed the market and can confirm that the price you paid was the most competitive available for this item at the time of purchase.
To keep our pricing as competitive as possible, we do not advertise or offer free returns. As outlined in our returns policy (available in multiple places across our website) we deduct the return postage cost from the refund. In your case, this was £3.58.
While we regret you had difficulty reaching us by phone, we can confirm that we responded promptly to your queries via both email and our website’s chat function. Our team works hard to support customers across all channels and always aims to reply as quickly as possible. We also regret that we were unavailable for contact yesterday due to the bank holiday.
We appreciate all feedback and are always working to improve. We’ve updated our terms to make it even clearer that we are not open to dispatch orders over the weekend. However, we do believe the service you received was in line with our advertised commitments.
Kind regards,
The PlumbHQ Team
Resposta da PlumbHQ
Hi Sean,
Thanks for the great feedback. We’re really pleased to hear the website was easy to use and that your order arrived quickly. That is exactly what we aim for.
Let us know if you need anything else.
Cheers,
The PlumbHQ Team
Resposta da PlumbHQ
Hi Janet,
Now that’s the kind of scorecard we like to see! Thank you!
We really appreciate your feedback and hope to see you again soon!
All the best,
The PlumbHQ Team
Great product
22 de abril de 2025
Resposta da PlumbHQ
Hi Dave,
Thanks for the great review. We’re glad to hear you were happy with the product!
We hope to see you again soon.
Cheers,
The PlumbHQ Team
Easy ordering and quick delivery
Easy ordering and quick delivery. Good instructions and pump works great.
22 de abril de 2025
Resposta da PlumbHQ
Hi Richard,
Thanks for the great feedback. We’re really pleased to hear the ordering was easy, delivery was quick, and that the pump’s doing its job.
We hope to see you again soon!
Cheers,
The PlumbHQ Team
Good quality for the money
Good quality for the money , delivery great no complaints
30 de abril de 2025
Resposta da PlumbHQ
Hi Steve,
Thanks for the kind words - it means a lot!
We hope to see you again soon!
Cheers,
The PlumbHQ Team
Resposta da PlumbHQ
Hi Brian,
Thanks for your review. We’re really pleased to hear that everything was easy for you.
We hope to see you again soon!
Cheers,
The PlumbHQ Team
Resposta da PlumbHQ
Hi Kellie,
Thanks so much for the lovely review. We’re really glad you had a great experience and that your delivery was nice and quick.
Always here if you need anything else!
Cheers,
The PlumbHQ Team
Easy to place order
Easy to place order. Prompt delivery, even a day early. No damage and exactly what I ordered. Defiantly use them again ten out of ten
16 de abril de 2025
Resposta da PlumbHQ
Hi Christopher,
Thanks you so much for the brilliant review. Great to hear everything arrived early, in perfect nick, and exactly as expected - that’s the kind of experience we love to deliver.
We’ll be ready whenever you need us again.
All the best,
The PlumbHQ Team
difficult to communicate as usual with…
difficult to communicate as usual with companies nowadays , we was sent a fedex tracking number as they say it had been tried for delivery 3x , no missed delivery cards left and the tracking number supplied by them did not work, we requested a refund which will take 6 weeks apparently after they have fedex return it to them , maybe they delivering the money on foot ?
31 de março de 2025
Resposta da PlumbHQ
Hi Ratree,
Thanks for your feedback, and we’re genuinely sorry for the frustration caused by the delivery process.
We completely understand how disappointing it is when the handover of goods from the courier doesn’t go to plan. Unfortunately, once a parcel is in the hands of the courier, we have limited control over how it’s handled.
For clarity, your order was placed at 06:00 and dispatched by 13:00 the same day, on a next-day delivery service, exactly as advertised. Tracking details were provided as soon as they became available. While the delivery experience wasn’t ideal, the dispatch and turnaround on our side were in line with our service commitment.
The parcel was returned to us today, and your refund has already been processed. We’re only able to issue refunds once goods have been physically returned to us.
We always aim to do right by our customers, and if you feel the matter has now been resolved fairly, we’d really appreciate it if you’d consider updating your review to reflect that.
Thanks again,
The PlumbHQ Team
Resposta da PlumbHQ
Hi John,
Thanks very much for your review! We’re really glad to hear you were happy with the price and delivery speed. If there’s anything else you need, you know where to find us.
All the best,
The PlumbHQ Team
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