I purchased several different services from Plumbs: from a kitchen roller blind, window seat cushion, to reupholstering a sofa, armchair and stool. All of this was booked on one home visit. Booking cl... Ver mais
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Really great guy who talked us through the process. Collection and delivery were exactly as booked and the staff were polite, helpful and took great care not to damage our property. Really pleased wit... Ver mais
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Very helpful consultant who came out and advised and took measurements. Covers completed much faster than expected (which was a bonus) and are of excellent quality It feels like having a new sofa ! R... Ver mais
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After an excellent initial appointment & my subsequent prompt payment, I have been left with no fitting appointment. I have tried calling & told someone will call me back. The product is not cheap &... Ver mais
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Informações sobre a empresa
Informação fornecida por diversas fontes externas
Plumbs is family owned and run with over 50 years experience of producing beautiful, made-to-measure furniture covers and curtains to an exceptional standard. We also provide a comprehensive reupholstery service.
Informações de contacto
Brookhouse Mill, PR17PZ, Preston, Reino Unido
- 01772 838363
- social@plumbs.co.uk
- plumbs.co.uk
4,4
Excelente
6 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
great choice of fabrics.
great choice of fabrics.
Discreet advice / help without pressure
Finished items installed v. professionally.
Manufacturing to a high standard. A few loose ends of cotton to snip off - but overall a v. satisfactory purchase.
9 de setembro de 2026
Resposta da Plumbs
Thank you so much for your lovely 5-star review. We’re delighted to hear you were pleased with the choice of fabrics, the helpful advice you received and the professional installation. We really appreciate your feedback and hope you enjoy your finished furniture for many years to come.
Resposta da Plumbs
Thank you so much for your lovely 5-star review. We’re delighted to hear you were pleased with the helpful advice you received and the professional installation. We really appreciate your feedback and hope you enjoy your shutters for many years to come.
I wanted to share my thanks and…
I wanted to share my thanks and feedback for the outstanding service I received. The shutters look absolutely amazing. From the very beginning, Anthony’s communication was excellent — he showed a genuine understanding of my situation and was so caring and considerate throughout.
He did a wonderful job with the shutters, adjusting perfectly to all circumstances. He even took care to consider the cleaning, and measured and fitted them with absolute perfection, working around my uneven walls to get the fit exactly right. From the plumbs to the final fitting, everything was done to perfection.
This has been outstanding service from start to finish, and I would absolutely recommend Anthony and the team. Thank you so much.
17 de setembro de 2026
Opinião espontânea
Resposta da Plumbs
Thank you, Salma, for taking the time to leave such a wonderful review.
We are delighted to hear how pleased you are with your new shutters and the service you received throughout your journey with us. It's especially lovely to hear your kind comments about Anthony's communication, care, and attention to detail. I will make sure your feedback is shared with him and the wider team.
Thank you again for your recommendation and for choosing Plumbs. We hope you enjoy your beautiful new shutters for many years to come.
Good service and advice and prompt…
Good service and advice and prompt attention to details. Samples arrived in quick time followed with sound advice.
21 de agosto de 2026
Resposta da Plumbs
Thank you, Gordon, for taking the time to leave such a lovely review. We're delighted to hear that you found our service helpful and that the samples arrived promptly, allowing us to provide the advice you needed to make an informed decision.
Your kind comments are greatly appreciated, and I will be sure to share your feedback with the team. Thank you for choosing Plumbs and for your recommendation.
Good quality and promp service
Good quality and promp service. A very nice man fitted the covers as well.
1 de setembro de 2026
Resposta da Plumbs
Thank you for taking the time to leave such a lovely review. We're delighted to hear that you're pleased with the quality of your covers and the service you received.
It's especially nice to know that your fitter made such a positive impression. I'll be sure to share your kind comments with the team.
Thank you for choosing Plumbs, and we hope you enjoy your new covers for many years to come.
A very bad experience.
Like many other reviews on here the covers were I'll fitting and poor quality. The only redress offered was a return of the consultant who had messed up the measurements and fitting . But his surly attitude and demand immediate payment before I was fully able to inspect his work was intimidating for me as a 79 year old pensioner. It is not an experience I wish to repeat. My comments to Plumbs fell on deaf ears.
Some years previously, I had covers for a suite made by plumbs which were exceptional, very good fit and good material. Unfortunately after my latest experience I would not recommend them . Such a shame as they were an extremely good company --- and British. A very costly mistake. .
16 de setembro de 2026
Opinião espontânea
Resposta da Plumbs
Thank you for taking the time to share your feedback. I am very sorry to read about your experience and disappointed that we have let you down, particularly given the positive experience you had with us previously.
I am concerned by the comments regarding both the fit and quality of the covers, as well as the manner in which you felt you were treated during the fitting appointment. We would never want any customer to feel uncomfortable or pressured, and I sincerely apologise that this was your experience.
We would appreciate the opportunity to review the matter fully and understand what has happened. Please contact us via Plumbs@plumbs.co.uk with your order details, and we will personally investigate your concerns.
Badly fitting covers
Badly fitting covers that do not do the job they were planned to do. Material too thick for furniture that are recliners. Had to replace them less than a week they were so unsuitable for the job. They are now in plastic bags in the loft. Expensive mistake.
9 de setembro de 2026
Resposta da Plumbs
Thank you for taking the time to share your feedback. I'm very sorry to hear that the covers did not meet your expectations and that you found them unsuitable for your recliner furniture.
Recliner Arm shapers, are a loose removable cover which are passed for extra comfort.
We will feed your information back to our Production and Marketing Management Team.
Dreadful after care service
I had a sofa covered just before Christmas. After a short time I noticed that the seats were sagging. I complained to the company and my complaint has been completely ignored. I am extremely disappointed in the after care of this company.
17 de setembro de 2026
Opinião espontânea
Resposta da Plumbs
Thank you for taking the time to leave your review. I am sorry to hear that you have experienced issues with your sofa covers and that you feel your concerns have not been addressed.
We take feedback such as this very seriously and have already reached out to request further details so that we can investigate the matter fully. Once we receive this information, we will investigate this further, and pass on your feedback to the relevant team.
The settee covers fit well.
The settee covers fit well.
Will be easy to look after.
Quickly fitted on the day.
Good communications.
Even though told us a big delay with our order, the actual delay was not too bad.
Clear introductions to local rep.
A bit if a small choice of fabrics , but hopefully the one we chose will live up to the hype.
Extra zips only added at our request, in order to be able to fully remove old tired cover. I was surprised that I had to ask.
4 de setembro de 2026
Resposta da Plumbs
Thank you for taking the time to leave such a detailed review. We're delighted to hear that you're pleased with the fit of your new covers and that the service, communication and fitting experience met your expectations.
We also appreciate your feedback regarding our fabric selection and the additional zip option. Customer feedback like yours helps us continue to improve our products and service. Thank you for choosing Plumbs, and we hope you enjoy your refreshed furniture for many years to come.
Professional
Professional, very pleasant staff
Work done is fabulous
I would recommend them to anyone and everyone!
Great job from start to finish
🌟
6 de setembro de 2026
Resposta da Plumbs
Thank you so much for your wonderful review. We're delighted to hear that you were pleased with both the service you received and the finished result.
Your kind comments about our team mean a great deal to us, and we're especially pleased that you would recommend us to others. Thank you for choosing Plumbs, and we hope to be of service again in the future.
Efficient friendly at every stage great…
Efficient friendly at every stage great service worth every penny. Thank you
12 de agosto de 2026
Resposta da Plumbs
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that you found our service efficient and friendly throughout the process, and that you feel it was worth every penny. Your feedback means a great deal to the whole team.
Thank you again for choosing Plumbs, and we hope you enjoy your furniture for many years to come.
Very impressed
Informed,pleasant and helpful staff. Very efficient service. Good choice of fabric. Excellent workmanship. Very impressed.
4 de setembro de 2026
Resposta da Plumbs
Thank you, Mrs Middleton, for your wonderful review.
We're delighted to hear that you found our team informed, pleasant and helpful, and that you were pleased with the efficiency of our service. It's also great to know that our fabric selection and workmanship met your expectations.
Thank you for taking the time to share your experience. We really appreciate your feedback and your support.
Too long on order and no communication…
Too long on order and no communication . Had to chase myself .
Delivered in a black bin bag by agent . Needs to be delivered with more care. Individually wrapped , each seat cushion to protect fabric . Agent admitted taking then into another customer to show her before delivering to me .
I would not use Plumbs again
26 de agosto de 2026
Resposta da Plumbs
Thank you for taking the time to leave your feedback. I am very sorry to hear about your experience.
I completely understand your frustration regarding the length of time your order took, the lack of communication, and the fact that you felt you had to chase updates yourself. I am also disappointed to hear about the condition in which your order was delivered. Our products should be transported and presented with care, and your comments regarding the packaging and handling of the cushions fall below the standards we expect.
I am particularly concerned by your comments regarding the delivery agent showing your items to another customer prior to delivery. This is not something we would expect, and I will ensure this feedback is investigated with the delivery team.
Thank you for bringing these matters to our attention. We genuinely value customer feedback as it helps us improve our service, and I apologise that we did not provide the experience you expected.
Resposta da Plumbs
Thank you, for your wonderful review.
We're delighted to hear that you found our team excellent in all aspects, and that you were pleased with the efficiency of our service.
Thank you for taking the time to share your experience. We really appreciate your feedback and your support.
The representative Loraine was very…
The representative Loraine was very nice and helpful
25 de agosto de 2026
Resposta da Plumbs
Thank you for taking the time to leave such a lovely review, Ms Baddar.
We are delighted to hear that Loraine was able to assist you and that you found her helpful throughout your experience with us. I will be sure to pass on your kind comments to her, as I know they will be greatly appreciated.
Thank you for choosing Plumbs and for your recommendation.
I'm so pleased with the covers and…
I'm so pleased with the covers and curtains. They fit and look beautiful. The service was great and efficient. I've had furniture covers and curtains before and plumbs have kept their professionalism with my new order. Thank you Plumbs.
3 de setembro de 2026
Resposta da Plumbs
Thank you, Gillian, for taking the time to leave such a lovely review. We're delighted to hear that you're so pleased with your new covers and curtains and that they fit beautifully.
It's especially rewarding to know that you've returned to Plumbs and continue to find our service professional and efficient. We truly appreciate your continued support and look forward to helping you again in the future.
Have used plumbs in the past and knew…
Have used plumbs in the past and knew the quality and service.
4 de setembro de 2026
Resposta da Plumbs
Thank you for taking the time to leave such a wonderful review and for choosing Plumbs again. We're delighted to hear that your latest experience lived up to the quality and service you've come to expect from us.
Your continued support means a great deal to the team, and we truly appreciate your kind words.
A Bit Disheartened
The curtains ordered by us were excellent absolutely nothing wrong at all
When the Fitter arrived with curtains and as he set out to fit these expensive curtains he noticed and realised the curtains were not of the right size . They were width wise correct but height wise not right . The Fitter was very accommodating and very apologetic about the situation . We had spent the day before moving the furniture etc to accommodate the fitting day and felt a bit let down
25 de agosto de 2026
Resposta da Plumbs
Thank you for your review.
We're pleased to hear that you were happy with the quality of your curtains and that our fitter provided a helpful and professional service.
That said, I am very sorry that the curtains supplied were made to the incorrect height and that the fitting could not go ahead as planned. I appreciate how disappointing this must have been, particularly after the effort involved in preparing your room for the appointment.
Please accept our sincere apologies for the inconvenience caused. We are committed to putting things right as quickly as possible and thank you for your patience and understanding while we do so.
excellent service
Anne listened well and explained options clearly. She was lovely to very professional and wise.
Covers arrived quicker than expected and she soon came to fit them. Transformed our chair, very pleased.
25 de agosto de 2026
Resposta da Plumbs
Thank you for your wonderful review.
We are delighted to hear how pleased you are with your new chair covers and that Anne took such good care of you throughout the process. I'll be sure to pass on your kind comments to her.
Thank you for choosing Plumbs, and we hope you enjoy your transformed chair for many years to come.
Perfect sofas!
My experience with Plumbs has been brilliant. My first visit was great- I had very specific ideas about what I wanted, which the plumbs rep Anne totally took on board and supported. She was flexible about visit times and followed up on questions I had. The 2 sofa covers and all the elements are beautifully piped and made.I chose 100% cotton cream covers, they look stunning. Beyond my expectations. I actually had to pop one cover through the wash this week, after a spillage, and it’s perfect. I wish I hadn’t waited so long to do it. The sofas look brand brand new , and I love them
25 de agosto de 2026
Resposta da Plumbs
Thank you for taking the time to leave such a wonderful review. We are delighted to hear how pleased you are with your new sofa covers and that they have exceeded your expectations.
It is especially lovely to hear your kind comments about Anne. We will be sure to pass on your feedback and recognise the excellent service she provided throughout your journey with us.
Thank you for choosing Plumbs. We hope you enjoy your refreshed sofas for many years to come.
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