Extremely poor quality - do not buy anything from Plum. Missing parts, damaged box, all wooden beams were split a significant amount, clinging frame moved around a lot and constantly squeaks. Plum ref... Ver mais
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Leia as opiniões dos outros
I ordered the wrong size in ground trampoline for my special needs son and recieved great customer service from Kaya using plums online support service. The 10ft one was returned and an 8ft dispatched... Ver mais
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Ordered a 10' trampoline. Whilst no probs with the quality or assembly of the item, I'd just like to say that nowhere is it clear that, surprisingly, this item isn't classed as "large" and therefore o... Ver mais
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Brilliant service all-round from Courtney (Plum Play Customer Service Advisor). She was not only friendly, during my initial phone contact, but very efficient and professional. She was also very kn... Ver mais
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Informações sobre a empresa
Sobre Plum Play UK
Escrito pela empresa
Plum Play are the active play specialists providing the fuel for active imaginations to flourish and grow.
Teaching balance and co-ordination in physical play and giving presence to a pretend but fun-filled fantasy world, activity toys provide the playground for a cherished childhood.
From trampolines to role play, swing sets to scooters, Plum has the toys for boys and girls of all ages, be they 18 months or 18 years.
The benefits of active play are profound as children begin to develop their physical skills, self-confidence and make sense of the world around them. Plum activity toys nurture curiosity and creativity in a safe and fun environment, allowing children the freedom of play and parents peace of mind.
Teaching balance and co-ordination in physical play and giving presence to a pretend but fun-filled fantasy world, activity toys provide the playground for a cherished childhood.
From trampolines to role play, swing sets to scooters, Plum has the toys for boys and girls of all ages, be they 18 months or 18 years.
The benefits of active play are profound as children begin to develop their physical skills, self-confidence and make sense of the world around them. Plum activity toys nurture curiosity and creativity in a safe and fun environment, allowing children the freedom of play and parents peace of mind.
Informações de contacto
The Cliff, Middle St, Ingham, LN1 2YQ, Lincoln, Reino Unido
- plumplay.co.uk
3,5
Aceitável
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 90% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Kaya was extremely helpful on assisting…
Kaya was extremely helpful on assisting me with our purchase of another Plum trampoline. We have only ever bought Plum trampolines and were so impressed with the quality of the equipment. We have bought larger trampolines as our children have grown. We started with 8ft had many years of fun, then had a 10ft trampoline and have just purchased the 12ft. We know the quality is excellent so are always confident purchasing Plum trampolines. Both my children have special needs and it’s reassuring to know they can play safely in trampoline we have purchased.
19 de agosto de 2026
Opinião espontânea
Resposta da Plum Play UK
Hi Caroline,
Thank you so much for your wonderful review! We’re delighted to hear that Kaya was able to assist you with your latest Plum trampoline purchase.
It’s fantastic to hear that your family has enjoyed many years of fun with our trampolines, from your 8ft to your 10ft and now your new 12ft! We’re incredibly grateful for your continued trust in Plum and are so pleased that the quality and safety of our products give you confidence.
We hope your family enjoys many more happy memories and hours of fun with your new trampoline!
Best wishes,
Plum Play review team
Thanks for speedy response great…
Thanks for speedy response great customer service Kaya!
19 de agosto de 2026
Opinião espontânea
Resposta da Plum Play UK
Hi there,
Thank you for your kind feedback. We’re delighted to hear that Kaya was able to assist you and provide a positive customer service experience.
We’ll be sure to pass your lovely comments on to Kaya. We really appreciate you taking the time to share your experience.
Kind regards,
Plum Play review team
Excellent customer sercice
17 de agosto de 2026
Opinião espontânea
Resposta da Plum Play UK
Hi Amy,
Thank you so much for your kind words!
We’re delighted to hear you had a great experience with our customer service.
We really appreciate your support and look forward to serving you again!
Kindest wishes,
Plum Play Review Team
Missing & damaged parts and poor support.
Wooden Monkeys Bars set arrived with a split main beam and three missing packs of screws and fittings.
The lack of phone support, or even live chat is absolutely infuriating. Totally dependent on their response to a message via the contact form, to which there has been none so far.
*Update*
As mentioned below, Plum did send out replacements.
On trying to assemble the product, many of the holes haven't been drilled out properly, and one of the main wooden legs is warped making attaching the rungs nigh on impossible.
The drill holes for the M6 screws have been drilled out at least a size too small, making inserting the M6 screws impossible.
Now waiting once again for support to reply to an email as it's the only way to contact, and my kids are once again disappointed.
I've had it with Plum.
14 de agosto de 2026
Opinião espontânea
Resposta da Plum Play UK
Good Morning Tim,
Thank you for your feedback, and we’re very sorry for the issues you experienced with your Wooden Monkey Bars set. We completely understand how frustrating it must have been to find a split timber and missing hardware, particularly when you were ready to begin assembly.
We have since arranged for the replacement timber and a full replacement hardware box to be sent out, with the hardware contents double-checked before dispatch. We’re sorry that our response time did not meet your expectations, and we appreciate your patience while we worked to resolve this for you.
We’re pleased to have been able to arrange the replacement parts and remain available should you need any further assistance.
Kindest regards,
Plum Play Review Team
Kaya was very helpful and sorted my…
Kaya was very helpful and sorted my issue out straight away
14 de agosto de 2026
Opinião espontânea
Resposta da Plum Play UK
Hello Kelly,
Thank you for your lovely review! We’re so pleased to hear that Kaya was able to resolve your issue straight away and provide helpful service. We’ll be sure to pass your kind feedback on to her.
We really appreciate you taking the time to share your experience!
Kind Regards
Plum Play review team
Great customer service
Kaya from customer service was very helpful and managed to find the spare part I needed for my daughter's trike.
Response time was very quick once my request moved up the queue. I was very happy with the friendly service overall.
13 de agosto de 2026
Opinião espontânea
Resposta da Plum Play UK
Hello Gurveer,
Thank you so much for your lovely review! We’re delighted to hear that Kaya was able to find the spare part you needed for your daughter’s trike and that you were happy with the friendly service provided.
We really appreciate your patience while your request was being processed, and we’ll be sure to pass your kind feedback on to Kaya.
Kind Regards
Plum Play review team
Kaya was great
Had a change of circumstances and Kaya sorted it for me straight away without any issue. Really good customer service!
10 de agosto de 2026
Opinião espontânea
Resposta da Plum Play UK
Hi there,
Thank you so much for your lovely review! We’re really pleased to hear that Kaya was able to help resolve things quickly and without any issues. We’ll be sure to pass your kind feedback on to her.
We really appreciate you taking the time to share your experience and hope to welcome you back again in the future!
Kind Regards
Plum Play review team
Terrible aftercare
Terrible aftercare. My climbing frame arrived late and is missing bits. I have contacted Plum Play and a week on am still waiting for a response. They do not advertise a contact number so you can't speak to them. Give them a wide berth!
2 de agosto de 2026
Opinião espontânea
Resposta da Plum Play UK
Hello Natasha,
We’re really sorry to hear about your experience. We completely understand how disappointing it is to receive your climbing frame late and then discover that parts are missing, especially after waiting for a response from our team.
We’re also sorry that you have found it difficult to get in touch with us. We appreciate how frustrating it can be when you need assistance and are unable to speak to someone directly.
We have reached out to you directly to discuss this further and to obtain the information we need to look into the missing parts and get this resolved for you.
Please accept our sincere apologies for the delays and inconvenience caused. We hope to have the opportunity to put this right for you.
Kind Regards
Plum Play review team
Have had a really bad experience with…
Have had a really bad experience with Plum Play. I ordered a play set costing over 400 pounds. Immediately after ordering it I attempted to cancel the order as I found another one with double swings. They didn’t respond in time to stop the delivery and instead shipped the delivery telling me to reject the delivery upon its arrival. When XDP arrived, XDP refused to take back the order as plum play had advised me to do and left all of the boxes at my home. Since then I have spent the last 3 weeks attempting to get plum play to collect the order. They sent out another XDP who also refused to take the delivery due to having a full van and stating that plumber play should’ve arranged an earlier time for collection. I have messaged plum play 3 times last week for another collection and have been completely ignored. I’m left with an item I didn’t want and attempted to cancel within a few minutes after delivery. One month with this item and ignoring me
19 de julho de 2026
Opinião espontânea
Resposta da Plum Play UK
Hello Huma,
We’re really sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide, particularly as you contacted us so soon after placing your order to request cancellation.
We’re also sorry that the collection arrangements with XDP were unsuccessful and that you were left with the unwanted order for so long. We appreciate how frustrating it must have been to make several attempts to contact us without receiving the response you expected.
We are glad to see that the collection has now taken place, and we hope this has brought the matter to a resolution.
Please accept our sincere apologies for the inconvenience and frustration caused. We truly appreciate your patience throughout this process.
Kind Regards
Plum Play review team
So disappointed because I have the…
UPDATE: They haven't sent an email. Nothing in my inbox/spam/junk. All just an opportunity to save face and not deal with the issue. If they're that concerned they should send me a link to return the swing set which I was mis-sold and give me a full refund.
So disappointed because I have the climbing frame and trampoline which are both Plum, which I'm happy with.
Went in blindly to purchase a swing set from them.
The Wooden Tamarin swing set says it can hold 50kg per item but this isn't true. When it is in use, despite the legs being attached to cemented brackets the wooden piece going across bows and the WHOLE THING rocks side to side!! Utterly disgraceful product - can't believe the audacity to sell something like this for children when it isn't stable. Dont get me started on the huge splits in wood. Below par product- better off with a metal swing set from elsewhere. Wasted £220 to fill Plum's coffers. Avoid!
8 de agosto de 2026
Opinião espontânea
Resposta da Plum Play UK
Hello Arzu,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the concerns you’ve experienced with your Wooden Tamarin Swing Set, particularly regarding the stability and condition of the timber.
We take concerns regarding the safety and quality of our products extremely seriously, and we would like the opportunity to investigate this further for you.
We have reached out to you directly via email and requested some further information so that we can look into this for you with our relevant team.
We’re sorry that your experience has fallen short of the standard you expected from Plum, especially as you have previously been happy with your other Plum products.
Kind Regards,
Plum Play Review Team
Need to sort their deliveries out
Same issues as other reviewers. At least 50% of the delivery hasn't been delivered despite the tracking confirming this is complete. Ruined my son's birthday. Now lots of timber in my garden, out of packaging as we tried to determine the pieces we did have. Said to my wife this is clearly a return as well as the other packing was all damaged and the clear painting screen already had half of its protective tape peeled off. Wish I'd checked these reviews before ordering!
7 de agosto de 2026
Opinião espontânea
Resposta da Plum Play UK
Hello Joe,
Thank you for taking the time to share your feedback. We’re really sorry to hear about the issues you’ve experienced with your delivery, particularly as this was intended for your son’s birthday. We completely understand how disappointing and frustrating this must have been.
We also apologise for the condition of the packaging and the concerns this has caused regarding the items you received. This is certainly not the experience we want for our customers.
I can see that our Customer Service Manager has reached out to you directly regarding your concerns, and we hope we can work with you to get this resolved as quickly as possible.
Kind Regards
Plum Play review team
Disappointing customer experience following delivery of faulty items, still not resolved.
I ordered a Plum 10 x 8ft Rectangular Springsafe Trampoline & Enclosure (478008) on Wednesday 29th July via Robert Dyas. The trampoline was delivered on Friday 31st at 22:30. Myself, wife and 3 children were all so excited to build our first ever trampoline on Sunday 1st August. Unfortunately, we discovered that 2 of the same parts (2. STF0795) were damaged in the same place, and therefore we could not build the trampoline.
We messaged customer services on Sunday 1st August to raise this, we received an automated response on Sunday and also Monday. On Tuesday the 3rd August, we were asked for further details of the damage parts which we provided in a response back within 20 minutes, inclusive of photos.
Since then we have not received any further updates from Plum. As you can imagine this has been incredibly disappointing for our children who were so excited. We have also raised this with Robert Dyas directly who continue to say that the issue has been raised with Plum like we also have, but they have too not received any response concerning a resolution from Plum.
The level of customer service from Plum has genuinely been the worst I have experienced. Plum is portrayed as a family orientated business, however has demonstrated no urgency, clarity or even willingness to resolve this for my family.
I still have no understanding of how this will be resolved by Plum?
7 de agosto de 2026
Opinião espontânea
Resposta da Plum Play UK
Hello Dennis,
Thank you for taking the time to share your feedback. We are incredibly sorry for the frustration and disappointment caused, particularly as your children were so excited to build and enjoy their first trampoline.
We completely understand how disappointing it must have been to discover the damaged parts and then have to wait for an update on how this would be resolved. We sincerely apologise for the lack of communication and the time taken to get this sorted for you.
I am glad to see that the replacement parts are now on the way to you, and we hope these arrive with you shortly so you can get the trampoline built and your family can enjoy it as intended.
Thank you for your patience and understanding while we worked to resolve this.
Kind Regards
Plum Play review team
Poor communication, late deliveries, missing pieces
**Edit - almost 8 weeks and two deliveries later, I’m still waiting for a missing piece which I’ve just been informed has went missing again for the third time.
Placed an order with this company and have had two separate late deliveries so far in the 5 weeks since ordering and I’m still missing a piece! Getting any information is a nightmare and I’ve have had to ring the delivery service directly, who were very helpful. The latest email from plumplay states I’ve received my full order - I have not and I’ve still not received a reply to my response with photos to confirm that I’m still waiting on another piece. This was for a surprise for a birthday, the date of which has now been and gone, and had caused no end of disappointment. Having paid £59 for delivery, I’d have at least expected better communication. The agents have been very friendly but the response time and the lack of information is unacceptable. I do not recommend as a retailer.
In response to the reply below - This has not been resolved! Where in this review does it say that it has been resolved? 5 weeks later and I’m still waiting on the delivery and still no response from customer service! This is the worst customer service I’ve experienced
8 de julho de 2026
Opinião espontânea
Resposta da Plum Play UK
Hello Helen,
Thank you for taking the time to share your feedback. We’re very sorry for the delays and the frustration caused by the issues with your deliveries and missing part, particularly as this was intended as a birthday surprise.
We completely understand how disappointing it must have been for the delivery issues to affect such an important occasion, and we apologise for the lack of communication and delays in responding to your queries.
We are glad to see that our team has resolved this by sending out the missing part, and we appreciate your patience and understanding while we worked to get everything completed.
Thank you also for your kind comments regarding our customer service agents. We’ll ensure your feedback regarding the response times and communication is passed on to the relevant team.
Kind Regards,
Plum Play review team
Absolutely amazing care and compassion…
Absolutely amazing care and compassion ❤️ means so much
6 de agosto de 2026
Opinião espontânea
Resposta da Plum Play UK
Hello Rebekah,
Thank you so much for your lovely feedback. We’re really pleased to hear that you felt well cared for and supported. Your kind words mean a lot to our team, and we truly appreciate you taking the time to share your experience!
Kind Regards
Plum Play review team
A good product but an experience spoilt by their choice of delivery company.
My order was processed in good time and I was told that I could 'track my shipment to see delivery status'. The links that were provided only ever told me that the delivery company had my goods and were being dealt with. Because I had a particularly narrow delivery window I was every hopeful of Plum Play's Delivery information that states '....the courier will contact you to book a delivery slot'. No call was ever received from the delivery company, nor did they answer emails, or respond to 'Live Chat' and state that if you telephone them they charge 7p a minute! It was only when I contacted Plum Play direct did I receive notification that, by chance, the swing was actually out for delivery that day. The delivery, when made, was later than the time slot that was eventually given. A good product that my granddaughter loves, but a frustrating and stressful experience caused by the delivery company chosen by Plum Play.
I thank Plum Play for their gracious reply and am pleased that they addressing the issue, not least for the adverse effect it has on their own standards. If such issues are not brought to vendors attention they are not, should they wish, able to rectify.
20 de julho de 2026
Resposta da Plum Play UK
Hello Richard,
Thank you for taking the time to share your feedback. We’re pleased to hear that your granddaughter loves the swing, but we’re very sorry to hear about the frustrating delivery experience you had.
We completely understand how important it is to have clear and accurate delivery information, particularly when you have a narrow window available to receive your order. We apologise that the tracking information did not provide the level of detail expected and that you were not contacted by the courier to arrange the delivery as advised.
We appreciate you bringing this to our attention and have passed your feedback on to the relevant team so we can review the delivery information and courier service we provide. We’re sorry that you had to contact us directly to get an update and that the delivery ultimately arrived later than the time slot provided.
We’re glad the product itself has been a success, and we hope your granddaughter continues to enjoy it!
Kind Regards
Plum Play review team
If I could give 0 stars I would
If I could give 0 stars I would. Ordered a climbing frame with monkey bars for my daughter's birthday that stated it would be delivered in 5 working days. The item didn't arrive in time and still hasn't even been shipped. I've tried contacting plum twice last week without a single response apart from the automated message saying "our customer care team is working as quickly as possible to get back to you, we kindly ask you not to send a follow up email whilst waiting to hear back as this will resubmit your ticket as new." so I have no idea how to get in contact with a human. Don't even know how to get my money back. Daughter was absolutely distraught it wasn't here for her birthday and she is upset that she doesn't know if it is ever going to come. AVOID THIS COMPANY AT ALL COSTS!
Update: only after leaving this review did somebody finally contact me. Stated they had emailed me but I have checked all inboxes, junk mail and the email chain and they 100% did not! Was informed the colour I ordered was out of stock so agreed to have another colour sent out. Annoyed because they could have I informed me straight away rather than me having to chase them. Even though the issue is now some what resolved I probably wouldn't use them again. Simple problems are a hassle to fix. I feel that they only contacted me due to me leaving this review.
3 de agosto de 2026
Opinião espontânea
Resposta da Plum Play UK
Hello Leah,
Thank you for taking the time to share your feedback.
We are truly sorry that your order did not arrive in time for your daughter's birthday and for the distress and disappointment this caused your family. We also apologise for the delay in responding to your enquiry and understand how frustrating it must have been to feel unable to get an update when you needed one.
We are glad to see that this has now been resolved and that your order has been updated and is on its way. While we're pleased we were able to reach a resolution, we recognise that this does not make up for your daughter missing out on enjoying her gift on her birthday.
Your feedback is extremely important to us. We sincerely appreciate your patience and hope your daughter has lots of fun with her climbing frame once it arrives.
Kind Regards
Plum Play review team
Quite easy to assemble and had lots of…
Quite easy to assemble and had lots of use since.
20 de julho de 2026
Resposta da Plum Play UK
Hi Adrian,
Thank you so much for the kind words and taking the time to share your experience!
We're thrilled to hear it was easy to assemble and that you've been getting lots of use out of it — that's exactly what we hope for.
Kind regards,
Plum Play Review Team
£560.00 out of pocket
£560.00 out of pocket
I am extremely disappointed with my experience with Plum Play.
I ordered a children’s play park which arrived with a crucial part missing. I reported the issue immediately, as the missing component means the play park cannot be assembled correctly and is not safe for my children to use.
After initially contacting customer services, I was advised that the missing part would be sent out. However, weeks later we received the side but still missing the bars. Responses take a long time to arrive, and I am repeatedly left chasing for updates.
The lack of communication has been incredibly frustrating. I have paid a significant amount of money for a product that is incomplete and unusable, yet I am still waiting for this issue to be resolved a month later.
Returning is a complete joke as well
1. I would have to take down all the park that I have already built
2. Try and repackage it all (as it state on the website I will be charged if not)
3. I will be charged for the return. ( given to weight and size of the item it would be about £100.00 to return).
I had hoped for much better customer service from Plum Play. At this stage, I feel let down by both the delays and the poor communication throughout the process.
£560.00 out for pocket
2 de julho de 2026
Opinião espontânea
Resposta da Plum Play UK
Dear Jemma,
Thank you for your patience, and I'm sorry for the delay in getting the missing parts to you and for the frustration this has caused, especially given it's affected your children's ability to use the play park.
I can confirm the remaining outstanding pieces are due to be delivered today. As a gesture of goodwill for the inconvenience caused, we've also agreed a 20% partial refund on the play set along with a full refund of your delivery costs.
We're looking closely at how we handle missing parts cases to make sure they're resolved faster and with better communication going forward.
Thank you again for bearing with us, and please do get in touch directly on your open ticket if anything isn't right once the parts arrive.
Kind regards,
Plum Play Review Team
Great customer service
Great customer service, helpful and highly efficient with quick responses to my queries. Friendly manner and made things easy for me. Process was fast and delivery was also fast.
15 de julho de 2026
Opinião espontânea
Resposta da Plum Play UK
Hi Wendy,
We're so glad our team could help make things easy and stress-free for you — quick, friendly responses are exactly what we aim for.
It's great to hear the whole process, from order to delivery, was fast and smooth too.
Thanks for taking the time to share this, and we hope you're loving your new play equipment!
Warm wishes,
Plum Play Review Team
Very helpful customer service team and…
Very helpful customer service team and the play equipment is amazing quality and very fast and informative delivery
30 de julho de 2026
Opinião espontânea
Resposta da Plum Play UK
Hi Kristie,
We're thrilled to hear our customer service team took great care of you and that you're happy with the quality of the play equipment.
It's also great to know the delivery was fast and kept you well informed along the way.
We really appreciate you taking the time to share your experience, and we hope your little ones have endless fun on their new play equipment!
Warm wishes,
Plum Play Review Team
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