Brought a 14ft trampoline for the kids, they love it until the Top rim stabiliser rod snapped..sent a quick pic on the back of my original order number on Sunday….response this Monday morning, part ha... Ver mais
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Extremely poor quality - do not buy anything from Plum. Missing parts, damaged box, all wooden beams were split a significant amount, clinging frame moved around a lot and constantly squeaks. Plum ref... Ver mais
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Ordered a 10' trampoline. Whilst no probs with the quality or assembly of the item, I'd just like to say that nowhere is it clear that, surprisingly, this item isn't classed as "large" and therefore o... Ver mais
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I ordered the wrong size in ground trampoline for my special needs son and recieved great customer service from Kaya using plums online support service. The 10ft one was returned and an 8ft dispatched... Ver mais
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Informações sobre a empresa
Sobre Plum Play UK
Escrito pela empresa
Plum Play are the active play specialists providing the fuel for active imaginations to flourish and grow.
Teaching balance and co-ordination in physical play and giving presence to a pretend but fun-filled fantasy world, activity toys provide the playground for a cherished childhood.
From trampolines to role play, swing sets to scooters, Plum has the toys for boys and girls of all ages, be they 18 months or 18 years.
The benefits of active play are profound as children begin to develop their physical skills, self-confidence and make sense of the world around them. Plum activity toys nurture curiosity and creativity in a safe and fun environment, allowing children the freedom of play and parents peace of mind.
Teaching balance and co-ordination in physical play and giving presence to a pretend but fun-filled fantasy world, activity toys provide the playground for a cherished childhood.
From trampolines to role play, swing sets to scooters, Plum has the toys for boys and girls of all ages, be they 18 months or 18 years.
The benefits of active play are profound as children begin to develop their physical skills, self-confidence and make sense of the world around them. Plum activity toys nurture curiosity and creativity in a safe and fun environment, allowing children the freedom of play and parents peace of mind.
Informações de contacto
The Cliff, Middle St, Ingham, LN1 2YQ, Lincoln, Reino Unido
- plumplay.co.uk
3,5
Aceitável
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 90% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Wobbly start but they came through in the end
Making initial contact with customer service was not easy. There's no phone number or email address and I had to go through a bot to begin with. However, once I got to communicate with a real person, things started to improve. I needed a replacement leg for one that had been sawed through (long story) and they can only replace them as a pair. That said, once we worked out what was needed, they got on with it and arranged the replacement. Disaster however, as I'd got the measurement wrong. Without a second thought tho, they immediately offered the right length to be delivered, at no extra charge. I was not expecting that and it meant a lot.
29 de junho de 2026
Opinião espontânea
Resposta da Plum Play UK
Hello William,
Thank you for taking the time to leave such a thoughtful review.
We're pleased to hear that, once you were in touch with our Customer Service team, they were able to help and work with you to find the right solution. We're especially glad we could quickly resolve the issue with the replacement leg after the measurement mix-up.
Thank you again for your kind words and for giving us the opportunity to help. We hope everything is now back up and running, and we appreciate your support.
Kind Regards,
Plum Play review team
2 in 1 swing set
bought a 2 in 1 swing set, every piece of wood has as had wood filler applied some a little then other alot. then my child used the baby sit for no more than 5 minutes and 5 out of 6 plastic rivets that hold the straps in place have failed making it unusable and not safe. Very poor quality for a high value item.
27 de junho de 2026
Opinião espontânea
Resposta da Plum Play UK
Hello Alistair,
We're very sorry to hear about your experience and sincerely apologise for the disappointment this has caused.
We understand your concerns regarding both the appearance of the timber and the issue you experienced with the baby swing seat. Safety is our highest priority, so we're particularly sorry to hear that the plastic rivets failed after such limited use.
Thank you for taking the time to share your feedback. It has been passed on to the relevant teams as we continue to improve our products.
Kind Regards,
Plum Play review team
Great after sales service
The company had great communication from the moment we ordered, we had fast delivery too. When we encountered a few broken springs. We contacted their customer service as we wondered if we had incorrectly set up the trampoline. Plum Play quickly responded to my question and replaced all the spring for us to ensure safety . I could not have asked for more, it is some of the best customer service I have ever received. Thank you
6 de junho de 2026
Opinião espontânea
Resposta da Plum Play UK
Hello Nicola,
Thank you so much for your wonderful review.
We're delighted to hear that you had such a positive experience with both our delivery and Customer Service team. It's great to know we were able to respond quickly to your query and provide replacement springs to ensure your trampoline could be used safely.
Customer safety and satisfaction are incredibly important to us, so your kind words mean a great deal. We'll be sure to share your feedback with the team—they'll be thrilled to hear it.
We hope you and your family enjoy many hours of fun on your trampoline. Thank you again for taking the time to leave us such a fantastic review!
Kind Regards,
Plum Play review team
AVOID - scam
Like others have said, this is a scamming dishonest company.
Send the wrong colour slide, broken and covered in scratches. No packaging at all, just as it comes. When I complained they expected me to post it back at my own expense, and said they would only refund the cost of the product if it arrived in perfect sellable condition (when it hadn’t arrived like that!). I said I would raise a fraud complaint with my bank and they agreed to refund but only sent back the cost of the slide and not the £30 postage. When I complained again they argued they do not refund postage. I again pointed out this was in breach of the law, and raised an issue with my bank. They then said they had refunded it. Two weeks later and this still hasn’t been done but they claim it has. My bank is unable to get a response from them for the fraud claim either. Scam company.
3 de maio de 2026
Opinião espontânea
Resposta da Plum Play UK
Hello Carys,
We're very sorry to hear about your experience and sincerely apologise for the frustration and disappointment this has caused.
We understand how upsetting it must have been to receive a slide that was not in the expected condition and was the wrong colour. We also appreciate how frustrating it was to experience difficulties during the returns and refund process, particularly when trying to resolve the matter.
This is not the level of service we aim to provide, and we're sorry that your experience fell below both your expectations and our own standards.
We are pleased to see that this matter has now been resolved. However, we recognise that this does not make up for the inconvenience and frustration you experienced throughout the process, and we sincerely apologise for that.
Thank you for taking the time to share your feedback.
Kind Regards,
Plum Play review team
Great customer service
I have now edited my review as i have been more than satisfied with plum plays response, wonderful customer service thank you
25 de junho de 2026
Opinião espontânea
Resposta da Plum Play UK
Hello Clare,
We're very sorry to hear about your experience and sincerely apologise for the disappointment this has caused you and your daughter, especially as the swing set was intended as a birthday gift.
We completely understand how upsetting it must have been to receive the wrong product and then experience delays while trying to get the issue resolved. This is not the level of service we strive to provide, and we're sorry that we let you down on this occasion.
We are pleased to see that this matter has now been resolved. However, we appreciate that this does not make up for the frustration, inconvenience and missed birthday celebrations, and for that we sincerely apologise.
Thank you for taking the time to share your feedback.
Kind Regards,
Plum Play review team
Excellent customer service
I ordered 2x replacement button pins for my daughter’s scooter. I had trouble with them falling out and couldn’t find anything online. In a last ditch attempt I contacted customer service to check if they knew what I was doing wrong. Kaya identified I was missing a washer- and they ended up sending me a whole new T-bar unpromted! The best customer service- thanks so much!
29 de maio de 2026
Opinião espontânea
Resposta da Plum Play UK
Hello Zelah,
Thank you so much for taking the time to leave such a wonderful review.
We're delighted to hear that Kaya was able to identify the issue and provide a solution. Going the extra mile to help our customers is something we really value, so it's fantastic to know that your experience reflected this.
We'll be sure to pass your kind words on to Kaya—they'll be thrilled to hear your feedback.
We hope your daughter is back to enjoying her scooter, and thank you again for choosing Plum Play!
Kind Regards,
Plum Play review team
If there was a 0 it would still be too…
If there was a 0 it would still be too much!!!
Placed order for the Discovery Woodland Treehouse, £399, plus a delivery fee of £75!!
The treehouse was for my granddaughters 4th birthday & delivery time was quoted as 7-10 days - initially we were happy to wait.
XPD were the delivery firm allocated to deliver my order (that’s a whole other review on another platform)
To date 22/6 almost a month has passed - I have sporadically received two small green net bags of wood & a flat square cardboard box approx 2f x2ft x 10cm.
Tracking is non existant - not even showing out for delivery on one platform & showing delivered on another. Delivery Company unresponsive.
Plum Customer Service is not fit for purpose - no telephone number or any way to talk with another human - had to fill in a ‘ticket’ which I did requesting an update & information re all the missing parts that would be required to build a treehouse with slide - only response was we are working on your request, don’t send any more ‘tickets’ as this could delay our dealing with your issue.
I did reply to one automated message asking I provide details of what is missing, how could I possibly know the answer to that - I sent back pictures of pieces received. I also requested someone call me so we could discuss a solution. Nothing!!!
On Thursday or Friday last week I created a new ‘ticket’ (against all the rules) asking for an update or a refund as the time passed is now unacceptable - still absolutely no communication from this so called ‘family run business of 35 years who care about their customers & the quality if their service’
Just to clarify the £75 delivery charge was not optional, it was because Plum deem Aberdeen in the NE of Scotland to not be mainland UK (Plum class my address as Highlands which it is not), also I was led to believe from the delivery details that cost was also due to the requirement of a two man, pallet delivery!! So far I have a small cardboard box & two small green net bags - hardly £75 worth!!
AVOID PURCHASING ANYTHING FROM THIS COMPANY REQUIRING DELIVERY OR ANYTHING THAT MAY SEE YOU NEED ANY FORM OF CUSTOMER/COMPANY INTERACTION AS IT IS NON EXISTANT!!!
I’m not sure where to go next with this shambles. From research I believe the CEO Paul Schaffer is based in Australia - I think I’ll get in touch with him & see if my granddaughters treehouse was dispatched from Australia as opposed to just a few hundred miles from my address.
Following up with my credit card company in the morning as Plums lack of response has left me with absolutely no other option.
One very fed up, angry nana & one very sad little girl who I’m sure thinks I’m the one who has let her down - shame on you Plum
22 de junho de 2026
Opinião espontânea
Resposta da Plum Play UK
Hi there,
We're very sorry to read about your experience and sincerely apologise for the disappointment and frustration this caused you and your granddaughter.
We completely understand how upsetting it must have been to be waiting for such an important birthday gift, only to experience delays, incomplete deliveries and difficulty getting the updates you needed. We also appreciate how frustrating it was not being able to speak to someone directly while trying to resolve the situation, and we're sorry that our communication did not meet your expectations.
We recognise that this experience fell well short of the standard of service we aim to provide, and we appreciate you taking the time to share such detailed feedback.
We are pleased to see that this matter has now been resolved. While we're glad we were able to reach an outcome, we appreciate that this does not make up for the stress and disappointment caused along the way.
Please accept our sincere apologies once again, and thank you for bringing this to our attention.
Kind Regards,
Plum Play review team
Globber 2 wheeled pink scooter …
I ordered a Globber scooter from The Entertainer which was supplied and delivered by Plum Play. It arrived in a battered box, previously opened and taped up with brown tape. The scooter had dirty marks on the handles and a bit on the frame. It looks like this was either a retuned item or a display model.
I tried to refuse delivery but the driver just left it saying it couldn’t take it.
I complained straight away to The Entertainer and over a week later I am still without a replacement and it’s for my granddaughter’s birthday next week. Eventually on Thursday Plum Play offered a partial refund and I keep the scooter but it’s a present so not acceptable. Then late afternoon on Friday The Entertainer emailed me to say I needed to give a convenient time for them to collect the scooter before a replacement could be sent out.
I had already given the two dates to collect and delivera replacement. I replied to say that was unacceptable service and so far no further contact.
Appalling customer service!
I will now not receive a replacement in time for my granddaughter’s birthday so will have to get one from elsewhere (at extra cost) and then have to wait to be refunded - how long will that take?
Not good enough!
12 de junho de 2026
Opinião espontânea
Resposta da Plum Play UK
Hi there,
We're very sorry to hear about your experience and sincerely apologise for the disappointment and frustration this has caused, particularly as the scooter was intended as a birthday gift for your granddaughter.
We completely understand how upsetting it must have been to receive an item that did not meet your expectations, and we're sorry for the delays and inconvenience you experienced while trying to arrange a replacement. We appreciate how important it is for gifts to arrive in perfect condition and in time for special occasions.
We're pleased to see that this matter has now been resolved. However, we recognise that this does not make up for the stress and inconvenience you experienced, and we apologise that we fell short of the standard of service we aim to provide.
Thank you for taking the time to share your feedback.
Kind Regards,
Plum Play review team
Plum Surfside Sand…
Further to the below: After having stating my disappointment, I have since had an email of apology and the item has now been sent(next day delivery) fully intact with all relevant parts for assembly. Much better service on the follow up, thank you.
Having purchased the Plum Surfside Sand & Water Table in May for a birthday present in June I was very disappointed to be told when trying to assemble it, it came with no instructions or screws.
I phoned the Plum help number to be informed that they now only deal with issues online. After having to create an account to be able to submit the issue I was informed that it was outwith their 14 day reporting period. Very disappointed that an item that is incomplete cannot be resolved by them regardless of the 14 day period.
18 de junho de 2026
Opinião espontânea
Resposta da Plum Play UK
Hello Angie,
Thank you for taking the time to update your review.
We're sorry for the frustration and disappointment caused when you discovered your Sand & Water Table was missing the instructions and screws, especially as it was intended as a birthday gift. We understand how frustrating that must have been.
We're pleased to hear that, following our apology, the replacement was sent via next day delivery with all the required parts, and that your issue was resolved. We also appreciate your comments about the improved follow-up service.
Your feedback is invaluable and helps us identify where we can improve both our processes and the support we provide to our customers. Thank you again for giving us the opportunity to put things right.
Kind Regards,
Plum Play review team
Excellent customer service at Plum
Delighted with the customer service team at Plum. Such a helpful and clear response, which felt genuine and personal. Also can’t fault them on how quickly they responded too! Thanks!
13 de junho de 2026
Opinião espontânea
Resposta da Plum Play UK
Hello Emma,
Thank you so much for your fantastic review.
We're delighted to hear that you had such a positive experience with our Customer Service team. Providing helpful, genuine, and personal support is something we really strive for, so it's wonderful to know that came across in your interaction with us.
We'll be sure to share your kind feedback with the team—they'll be thrilled to hear it. Thank you again for taking the time to leave us a review, and we hope to assist you again in the future.
Kind Regards,
Plum Play review team
Excellent service
I was absolutely delighted with the excellent customer service I received from Plum Play UK when ordering a Three Way Scooter and Helmet for my 2year old grandson. The item was delivery within 2 days and I was kept regularly updated. I was extremely impressed with the whole process. Sincere thanks to you all.
17 de junho de 2026
Opinião espontânea
Resposta da Plum Play UK
Hello Grace,
Thank you so much for your wonderful review.
We're delighted to hear that you had such a positive experience with both our customer service and delivery. It's great to know your Three Way Scooter and Helmet arrived quickly and that you felt well informed throughout the process.
We hope your grandson has lots of fun and adventure with his new scooter! Thank you again for your kind words—they mean a great deal to our team.
Kind Regards,
Plum Play review team
I have given you 4 stars but could have…
I have given you 4 stars but could have been 5 if it was was easier to get hold of your customer service , it is such a strung out procedure, but once you get past finding how to communicate with customer support the response was very prompt and efficient.
12 de junho de 2026
Opinião espontânea
Resposta da Plum Play UK
Hello Frank,
Thank you for taking the time to leave us a review and for your valuable feedback.
We're pleased to hear that, once you were in touch with our Customer Support team, your query was handled promptly and efficiently. However, we're sorry to learn that you found it difficult to find the right way to contact us, and we appreciate your comments about the process.
Thank you again for your review.
Kind Regards,
Plum Play review team
Shocking lack of Customer Service …
We ordered a Discovery Woodland Treehouse for our grandson and were delivered only 3 out of 5 boxes but also the numbers on the wooden components don't all match those in the assembly instructions either!! We have had no satisfactory response from Plum as they now no longer have a phone number to contact. We have completed their online help request but only get a vague response of please be patient we will get back promptly. Now 3 days have gone by, so certainly not promptly. Very disappointed and extremely concerned.
14 de junho de 2026
Opinião espontânea
Resposta da Plum Play UK
Hello Jane,
We're very sorry to hear about your experience and sincerely apologise for the frustration and disappointment this has caused.
We understand how concerning it must have been to receive an incomplete delivery, particularly when you were looking forward to assembling the Discovery Woodland Treehouse for your grandson. We also appreciate how confusing it can be when component numbers don't appear to match the assembly instructions, and we're sorry that our response times did not meet your expectations.
Thank you for taking the time to share your feedback, as it helps us improve both our fulfilment process and the support we provide to our customers.
Kind Regards,
Plum Play review team
Very helpful
Very helpful . Good commination got the missing part sorted for me .
The climbing frame is very sturdy and well made. Good price . Will definitely buy from this company again
4 de junho de 2026
Opinião espontânea
Resposta da Plum Play UK
Hello Tracey,
Thank you for taking the time to leave such a positive review.
We're delighted to hear that our team was able to quickly resolve the issue with your missing part and that you were happy with the communication you received throughout the process.
It's also fantastic to know you're pleased with the quality and sturdiness of your climbing frame, and that you feel it offers good value for money. Comments like yours mean a great deal to us.
Thank you again for your recommendation. We hope you and your family enjoy your climbing frame for many years to come, and we look forward to welcoming you back in the future!
Kind Regards,
Plum Play review team
I had an issue with one of the parts to…
I had an issue with one of the parts to the activity centre, I ordered through a different company originally and they were not able to help me with this unfortunately. However I contacted Plum directly and they have helped me out with this issue with no hesitation and have sent this part out to me same day with next day delivery, I highly recommend this company. A big thank you to Kaya for helping me out with this I appreciate it so much, and my son will be very happy once I get this built so thank you again. ☺️
16 de junho de 2026
Opinião espontânea
Resposta da Plum Play UK
Hello Emily,
Thank you so much for taking the time to leave such a lovely review.
We're delighted to hear that we were able to help resolve the issue with your activity centre and get the replacement part out to you so quickly. We'll be sure to pass your kind words on to Kaya, who will be thrilled to know that their support made such a positive difference.
We hope your son has a fantastic time enjoying his new activity centre once it's all built. Thank you again for your recommendation and for choosing Plum Play!
Kind Regards,
Plum Play review team
Ordered a 14ft trampoline
Ordered a 14ft trampoline. Assembled it on my autistic twins birthday whilst they was at school, only to realise Plum have sent a net too small. You cannot phone them, you have to start a ticket and they will get back to you! I have had a half built trampoline for the last 5 days and I haven’t heard anything back! My twins have almost fallen off and have started eating the foam on the poles due to them being so accessible. I am beyond disappointed.
12 de junho de 2026
Opinião espontânea
Resposta da Plum Play UK
Hello Abbie,
We're very sorry to hear about your experience, especially as the trampoline was for your twins' birthday. We completely understand how upsetting and frustrating it must have been to spend time assembling it, only to discover that the safety net supplied was the wrong size.
We're also sorry that you experienced delays in receiving a response from our customer support team. We appreciate how important it is to resolve issues like this quickly, particularly when they affect the safe use of the product.
Please accept our sincere apologies for the inconvenience and disappointment this has caused.
Kind Regards,
Plum Play review team
This company is absolutely shocking
This company is absolutely shocking, ordered a swing set arrived, went to put it up 2 days ago. Realised one the main poles was missing. Have contacted them, tried to say every part was delivered. Have messaged and messaged to no reply, and also to realise the other poles have cracks right up through them. No number to contact. Customer service is shocking.!
10 de junho de 2026
Opinião espontânea
Resposta da Plum Play UK
Hello Kellie,
We're very sorry to hear about your experience and sincerely apologise for the frustration this has caused.
We understand how disappointing it must have been to begin assembling your swing set only to discover that a main pole was missing and that other parts appeared to be damaged. We also appreciate how frustrating it is when you're unable to get a timely response while trying to resolve the issue.
This is not the standard of quality or customer service we strive to provide, and we're sorry that we've let you down on this occasion.
We apologise again for the inconvenience and appreciate you bringing this to our attention.
Kind Regards,
Plum Play review team
>£400 spent on a trampoline
>£400 spent on a trampoline. And paid for fast delivery etc. 1 of the 3 required boxes of parts not dispatched (the one with the actual trampoline sheet in!). They send 2 of the same box. No number to call. Send via process on website. V v slow responses. 1st response they blamed Royal Mail when obviously / evidently not a Royal Mail responsibility. 2nd response still confused and delayed. Very very poorly run and they hide behind not being able to contact.
5 de junho de 2026
Opinião espontânea
Resposta da Plum Play UK
Hi there,
We're very sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must have been to receive duplicate boxes while the box containing the trampoline mat was missing, particularly after paying for expedited delivery. We also apologise for the delays in our responses and for the confusion around the initial investigation, which clearly added to your frustration.
This is not the standard of service we aim to provide, and we're sorry that we let you down on both the delivery and communication. We sincerely apologise for the inconvenience caused and hope we were able to resolve the issue for you.
Kind Regards,
Plum Play review team
Items missing, Plum Play not responsive
I ordered a swingset for my son's 5th Birthday. Delivery was £15 for tracked 2-3 day delivery and I ordered just over a week before his birthday. Part of the swingset was delivered by XPD within 3 business days but the courier informed me it was incomplete and the remainder would come the next day. It did not arrive. Plum Play were slow responding to messages on their help centre / ticketing platform. After a week it became clear that the missing piece was the cross beam which meant there was no possibility of putting the swings up in time for his birthday. I made Plum aware of this. Today is Monday, I still have not heard since last Thursday what they plan to do to resolve the issue. Not only have they missed their delivery deadlines and left me without a present to give my son, they are not responding to emails to help me resolve this.
8 de junho de 2026
Opinião espontânea
Resposta da Plum Play UK
Hello Catriona,
We're very sorry to hear about your experience, especially as the swingset was intended for your son's 5th birthday. We completely understand how disappointing and frustrating it must have been for your order to arrive incomplete, and for the missing cross beam to prevent you from assembling the swingset in time for such an important occasion.
We're also sorry that our communication did not meet the standard you expected while you were trying to get this resolved. We appreciate how this added to an already stressful situation.
We are glad to see that this has now been resolved, and we sincerely hope your son is now enjoying his new swingset. Thank you for taking the time to share your feedback, as it helps us identify where we need to improve both our delivery processes and customer support.
Please accept our apologies once again, and thank you for your patience throughout.
Kind Regards,
Plum Play review team
Received my delivery late and while…
Received my delivery late and while unpacking it to start building we haven’t been sent the slide, so now my daughter has to wait even longer, there isn’t a phone number to contact plum, only a email address to wait even longer for a reply, meanwhile I have a very upset daughter
3 de junho de 2026
Opinião espontânea
Resposta da Plum Play UK
Good Afternoon Laura,
Thank you for taking the time to share your feedback.
We are very sorry to hear about the delay in your delivery and the frustration caused by the missing slide, especially as we understand this was for your daughter. We appreciate how upsetting it must have been to be unable to complete the build and having to wait for a response from our support team.
We do apologise for the inconvenience caused and for the delay in communication while your query was being reviewed. We understand how important timely support is in situations like this, particularly when a child is waiting to use their new play equipment.
We are happy to see your order has now been delivered in full. While we recognise this does not undo the inconvenience caused, we do hope it has now allowed you to complete the build and for your daughter to enjoy her play equipment.
Thank you again for bringing this to our attention, and for your patience while we worked to resolve the issue.
Kind Regards,
Plum Play review team
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