Plum Play UK Opiniões 

Resposta da Plum Play UK

15/06/2026

Good Afternoon Beth,

Thank you for taking the time to share your feedback.

We are sorry to hear about your experience and understand your concerns regarding the noise and movement of the swing set. We appreciate how this would be frustrating, particularly if it is causing disturbance and not meeting your expectations for your child.

If the movement is excessive, take the two top bolts out of the brackets at either side of the top beam; do not take the bolts out of the legs. Push both A-frame legs inwards as much as possible to tighten up the frame. Then replace the top bolts through the brackets into the top beam. This will reduce the movement and creaking of the frame, however there should always be slight movement in the frame due to the expansion and contraction of the wood.

As also advised, the swing set is placed in raised flower beds. This does invalidate your warranty and we would recommend following the advisory section in the instruction manual, as well as anchoring or concreting the frame into the ground to help prevent movement and reduce creaking.

We understand your concerns regarding suitability and safety. All of our products are designed and tested in line with relevant safety standards, and we provide clear guidance on installation and ongoing maintenance to ensure safe use.

Kind Regards,
Plum Play review team

Resposta da Plum Play UK

15/06/2026

Good Afternoon Beverley,

Thank you for taking the time to share your feedback.

We are very sorry to hear about your experience and completely understand your frustration, particularly as this was intended for your twins’ birthday. Receiving missing parts and then experiencing delays in communication is understandably very disappointing, and we sincerely apologise for the inconvenience this has caused.

We are glad to see this has now been resolved, and we hope your twins had a lovely birthday despite the initial issues.

If you need anything further, please do not hesitate to contact us with your order details and we will be happy to help.

Kind Regards,
Plum Play review team

Resposta da Plum Play UK

15/06/2026

Good Afternoon Katie,

Thank you for taking the time to share your update and feedback.

We are glad to see that we were able to resolve this for you and that a full refund, including the original delivery charge, has now been processed. We appreciate your patience while this matter was being reviewed and escalated.

Replacement parts were initially offered as part of the resolution; however, we do understand your concerns and why this may not have felt like the right option for your situation at the time. As the item had already been built and had been in use for almost a year, we did not require a collection, which is standard practice in these circumstances.

That said, we are very sorry to hear that the overall experience was stressful and disappointing for you and your family. We understand how upsetting this must have been, particularly given how much your daughter enjoyed the climbing frame.

Your feedback has been noted and shared with the relevant teams as we continue to review and improve our processes.

Kind Regards,
Plum Play review team

Resposta da Plum Play UK

15/06/2026

Good Afternoon Jac,

Thank you for taking the time to share your feedback.

We are very sorry to hear about your continued frustration and that you feel your issue has not been progressed or communicated effectively. This is not the experience we want any of our customers to have, and we completely understand your disappointment.

We also appreciate how concerning it must feel when you believe a resolution has been delayed and that you have had to consider alternative steps. This is understandably frustrating, particularly when you are expecting clear updates and a timely resolution.

We would like to assure you that your case is important to us. If there has been any breakdown in communication or delay in response, we sincerely apologise for this.

We are glad to see that this has now been resolved. While we recognise that the experience leading up to this was not ideal, we hope the outcome has addressed your concerns.

If you would still like any further assistance, please contact us directly with your order details and we will be happy to help.

Kind Regards,
Plum Play review team

Resposta da Plum Play UK

15/06/2026

Good Afternoon Olivia,

Thank you for taking the time to share your feedback.

We are very sorry to hear about your experience and completely understand your disappointment. Receiving a large outdoor play set that arrived late, with damaged packaging and concerns about missing components, is not the standard we aim to provide. We also appreciate how frustrating it must have been to repeatedly chase updates and still not feel fully informed throughout the process.

While we appreciate your concern, multiple deliveries is completely normal for larger orders as items are often dispatched from different locations and can arrive in separate consignments. That said, we do understand how this can be frustrating when you are expecting everything at once.

We would like to sincerely apologise for the condition in which the items arrived and for the communication delays you experienced. We recognise how difficult it is when you are left unable to assemble a product due to missing or delayed components, especially after making a significant purchase.

We can see that this matter has now been resolved, and we are glad to see this outcome. Your feedback regarding both product handling and communication has been shared with the relevant teams so we can review and improve our processes moving forward.

Thank you again for bringing this to our attention, and we are sorry that your experience has fallen short of expectations.

Kind Regards,
Plum Play review team

Resposta da Plum Play UK

15/06/2026

Good Afternoon Paul,

Thank you for taking the time to leave us a review.

We are delighted to hear that you had a positive experience with our customer service team and that we were able to assist you promptly with returning the spare part and processing your refund. We understand that ordering the wrong item can be frustrating, so we’re pleased our team could make the process of resolving this as smooth as possible for you.

We really appreciate your kind feedback and thank you for choosing Plum Play.

Kind Regards,
Plum Play review team

Resposta da Plum Play UK

15/06/2026

Good Afternoon Erinn,

Thank you for taking the time to share your feedback.

We are very sorry to hear about your experience and completely understand your frustration.

We can see that your enquiry has now been resolved and dealt with. However, we recognise that this does not change the frustration caused by the delays in communication and the inconvenience of receiving a replacement item that was not suitable for your playset.

We appreciate your feedback regarding both our communication and support processes, and this has been shared with the relevant teams as we continue to improve the customer experience.

Thank you for bringing this matter to our attention, and we hope that despite this experience, we were ultimately able to reach a satisfactory resolution for you.

Kind Regards,
Plum Play review team

Resposta da Plum Play UK

15/06/2026

Good Afternoon,

Thank you for taking the time to leave us a review.

We are delighted to hear that you found the product registration process quick and easy. We aim to make every part of the customer experience as straightforward as possible, so it's great to know that the registration process met your expectations.

We appreciate your feedback and thank you for choosing Plum Play.

Kind Regards,
Plum Play review team

Resposta da Plum Play UK

15/06/2026

Good Afternoon Suzanne,

Thank you for taking the time to leave us a review.

We are delighted to hear that our team was able to help resolve your issue and assist you in completing your purchase successfully. Providing helpful support and making the purchasing process as smooth as possible for our customers is always our goal.

We really appreciate your kind feedback and thank you for choosing Plum Play. We hope you enjoy your purchase!

Kind Regards
Plum Play review team

Resposta da Plum Play UK

15/06/2026

Good Afternoon Jill,

Thank you for your wonderful review.

We are delighted to hear that your issue was resolved quickly and that you received a prompt response from our team. Providing efficient and effective support is something we strive for, so it's great to know we were able to help.

We really appreciate you taking the time to share your experience and thank you for choosing Plum Play.

Kind Regards,
Plum Play review team

Resposta da Plum Play UK

15/06/2026

Good Afternoon Marie,

Thank you for taking the time to leave us a review.

We are delighted to hear that you received a rapid response and found our team helpful, friendly, and polite. Providing excellent customer service is very important to us, so it is wonderful to know that your experience reflected this.

We really appreciate your kind feedback and thank you for choosing Plum Play.

Kind Regards,
Plum Play review team

Resposta da Plum Play UK

15/06/2026

Good Afternoon Des,

Thank you for your review.

We are delighted to hear that you had an excellent experience with our customer service team. We are committed to providing the best possible support to our customers, so it is always rewarding to receive such positive feedback.

We really appreciate you taking the time to share your experience and thank you for choosing Plum Play.

Kind Regards,
Plum Play review team

Resposta da Plum Play UK

15/06/2026

Good Afternoon Averil,

Thank you for taking the time to leave us a review.

We are delighted to hear that you found the ordering process easy, that your delivery went smoothly, and that you are happy with the quality of your product. Providing a great experience from purchase through to delivery is something we work hard to achieve, so it's wonderful to receive such positive feedback.

Thank you for choosing us, and we hope you enjoy your product for many years to come.

Kind Regards,
Plum Play review team

Resposta da Plum Play UK

15/06/2026

Good Afternoon Jennie,

Thank you so much for taking the time to leave such a wonderful review.

We are delighted to hear that you have had positive experiences with both our products and our customer service team. Providing helpful, supportive assistance and resolving any queries as quickly as possible is something we take great pride in, so it is fantastic to know this has been reflected in your experience.

Your recommendation means a great deal to us, and we truly appreciate your continued support.

Thank you for choosing Plum Play, and we hope you continue to enjoy your products for many years to come.

Kind Regards,
Plum Play review team

Resposta da Plum Play UK

15/06/2026

Good Afternoon,

Thank you for taking the time to share your feedback.

We are sorry to hear about your experience and understand how frustrating it must have been to believe that items were missing from your order and to feel that you were unable to get a timely response.

While we appreciate that this may not have been made clear, part deliveries are completely normal for larger orders, as items are often dispatched in multiple packages and can arrive on different days depending on the courier's routing and handling. We understand, however, that this can be concerning if you are expecting everything to arrive together.

After reviewing our records, we were unable to locate your original request and therefore reached out to ask for further information so that we could investigate the matter properly. Unfortunately, we have not yet received the details required to identify your case.

If you still require assistance, please reach out to us with your order information and we would be more than happy to help. Our team will gladly review the situation and work towards a resolution as quickly as possible.

We apologise for any inconvenience caused and appreciate you bringing your concerns to our attention.

Kind Regards,
Plum Play review team

Resposta da Plum Play UK

15/06/2026

Good Afternoon Nikita,

Thank you for taking the time to share your feedback. We are very sorry to hear about your experience.

We completely understand how disappointing and stressful it must have been to discover that key components appeared to be missing from your Discovery Treehouse, especially when it was intended as a birthday present for your son. We also appreciate how frustrating it would have been to wait for a response and then receive no further update while you were trying to resolve the issue.

While we are glad to see that your order has now been delivered in full, we recognise that this does not change the frustration and inconvenience caused by the uncertainty surrounding the missing components and the delays in our communication.

Thank you again for bringing this matter to our attention, and we hope that your family is now able to enjoy the Discovery Treehouse as intended.

Kind Regards,
Plum Play review team

Resposta da Plum Play UK

15/06/2026

Good Afternoon Paul,

Thank you for taking the time to share your feedback.

We are sorry to hear about the frustration caused by the lack of tracking information and the difficulty you experienced when trying to contact our support team. We understand how important it is to have clear delivery updates and timely assistance, particularly when you are waiting for an order to arrive.

While we are glad to see that your order arrived in full, we appreciate that the experience leading up to the delivery did not meet your expectations. We also recognise your concerns regarding our support channels and response times, and we are continually reviewing these areas to improve the service we provide to our customers.

Your feedback is valuable to us, and we will ensure it is shared with the relevant teams.

Kind Regards,
Plum Play review team

Resposta da Plum Play UK

15/06/2026

Good Afternoon,

Thank you for taking the time to share your feedback. We are very sorry to hear about the frustration and disappointment you experienced.

We completely understand how upsetting it must have been to receive a climbing frame intended as a birthday gift and then encounter issues during assembly. We also appreciate how frustrating the delays in our communication would have been while you were waiting for a resolution.

We are pleased to see that this matter has now been resolved. However, we recognise that the process took longer than it should have. Unfortunately, this was an issue that we had not previously encountered with this particular item, which meant additional investigation was required with our technical team before we could provide an accurate solution. While this explains the delay, we appreciate that it does not lessen the inconvenience caused.

We sincerely apologise for the length of time it took to resolve your case and for the frustration this caused. Your feedback is valuable and will help us review both our response times and escalation processes to ensure a better experience for future customers.

Thank you for your patience, and we hope that despite this experience, you and your family are now able to enjoy the climbing frame.

Kind Regards,
Plum Play review team

Resposta da Plum Play UK

13/05/2026

Hello Kirsty,

We’re delighted to hear that you’re happy with the quality of your swing set and that our customer service team were able to quickly resolve the issue with your slide attachment.

It’s fantastic to know that your replacement arrived promptly and that your experience has given you the confidence to shop with us again in the future.

Thank you again for choosing Plum Play and for taking the time to share your feedback!

Kind Regards
Plum Play review team