Ordered a trampoline and tent direct from plum and was very pleased with the quality of the products. Was easy to assemble with good instructions. Delivery was quicker than expected and good tracking... Ver mais
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Leia as opiniões dos outros
Extremely poor quality - do not buy anything from Plum. Missing parts, damaged box, all wooden beams were split a significant amount, clinging frame moved around a lot and constantly squeaks. Plum ref... Ver mais
A empresa respondeu
Brought a 14ft trampoline for the kids, they love it until the Top rim stabiliser rod snapped..sent a quick pic on the back of my original order number on Sunday….response this Monday morning, part ha... Ver mais
A empresa respondeu
Ordered a 10' trampoline. Whilst no probs with the quality or assembly of the item, I'd just like to say that nowhere is it clear that, surprisingly, this item isn't classed as "large" and therefore o... Ver mais
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Informações sobre a empresa
Sobre Plum Play UK
Escrito pela empresa
Plum Play are the active play specialists providing the fuel for active imaginations to flourish and grow.
Teaching balance and co-ordination in physical play and giving presence to a pretend but fun-filled fantasy world, activity toys provide the playground for a cherished childhood.
From trampolines to role play, swing sets to scooters, Plum has the toys for boys and girls of all ages, be they 18 months or 18 years.
The benefits of active play are profound as children begin to develop their physical skills, self-confidence and make sense of the world around them. Plum activity toys nurture curiosity and creativity in a safe and fun environment, allowing children the freedom of play and parents peace of mind.
Teaching balance and co-ordination in physical play and giving presence to a pretend but fun-filled fantasy world, activity toys provide the playground for a cherished childhood.
From trampolines to role play, swing sets to scooters, Plum has the toys for boys and girls of all ages, be they 18 months or 18 years.
The benefits of active play are profound as children begin to develop their physical skills, self-confidence and make sense of the world around them. Plum activity toys nurture curiosity and creativity in a safe and fun environment, allowing children the freedom of play and parents peace of mind.
Informações de contacto
The Cliff, Middle St, Ingham, LN1 2YQ, Lincoln, Reino Unido
- plumplay.co.uk
3,5
Aceitável
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 90% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Absolutely awful service
Absolutely awful service! I ordered a double swing for my daughter's 8 birthday. We went directly with Plum as they advertised shipping within 3 days. This never materialised. When contacting customer service we were the. Told it would arrive 2 days after that. Now late for my daughter's birthday (her main present) we waited in for the delivery slot, had friends on standby to get it built as she knew it was arriving and was excited. Just before the time of delivery was due we received an email to say they had cancelled delivery and someone will be in touch to rearrange. There is no number to contact anyone, and no replies over the weekend. I have had no contact regarding redelivery. I have a very very upset little girl and I feel my £180 was not very well spent with what a thought was a reputable company!! I would like a reply and a solution asap.
7 de abril de 2026
Opinião espontânea
Resposta da Plum Play UK
Hello Jane,
We’re very sorry to hear about your experience and the disappointment this caused, especially on such an important occasion for your daughter. We completely understand how frustrating this must have been.
We can see that Courtney has since been in contact with you and that this has now been resolved. We’re pleased we were able to reach a solution, but we sincerely apologise for the inconvenience, lack of communication, and the impact the delay had on your plans.
Your feedback is incredibly important to us, and we will use it to improve both our delivery processes and customer communication going forward. Thank you for bringing this to our attention.
Kind Regards
Plum Play review team
I bought a climbing frame with slide…
I bought a climbing frame with slide and 2 swings for my twin grandsons to enjoy… the disappointment they experienced when we unpacked everything to see that no bolts and screws were in the box so it could not be built! And because it hadn’t been opened and checked within 2 weeks (I mean why would we when the boxes were intact and bound!) the customer service response was basically tough luck! When I then asked to buy the hardware I was told it was not in stock even though the frame is still being sold! NOT HELPFUL AT ALL… AND IT SEEMS ALOT OF FRAMES HAVE BEEN SENT OUT MINUS THE HARDWARE!!! I will never use this company again as the service was appalling!
In response to plum plays reply to my review… the helpfulness is being offered a little too late!
6 de abril de 2026
Opinião espontânea
Resposta da Plum Play UK
Hello Jane,
Thank you for your review. We’re really sorry to hear about the disappointment this has caused, especially for your grandsons.
As my colleague previously mentioned, your order was placed in July 2025, and as this issue was reported in April this year, it does fall outside of our reporting period for missing parts. For this reason, we would not be able to provide the hardware free of charge on this occasion.
That said, we do want to help you get the climbing frame up and running. If you would like us to provide a quote for the required bolts and screws, please respond to our latest message and we’ll arrange this for you as quickly as possible so you can get everything assembled.
We do understand your frustration and appreciate you taking the time to share your feedback.
Kind Regards
Plum Play review team
Customer Service
An item was damaged when we received our kids plum play climbing frame. There was no hassle our difficulties when reaching out to seek a replacement. They went above and beyond without to much fuss or issue. Great support and all round service.
2 de abril de 2026
Opinião espontânea
Resposta da Plum Play UK
Hello Martin,
Thank you so much for your kind review! We’re really sorry that your climbing frame arrived with a damaged part, but we’re pleased to hear that our team was able to resolve this quickly and without any hassle.
It’s great to know you felt supported throughout and that the service met your expectations. We truly appreciate your feedback and hope your children are now enjoying the climbing frame!
Kind Regards
Plum Play review team
Good product, quick delivery,
I ordered from Plum play and they sent the wrong order. Initially the response from customer service was poor but but once Courtney picked up the problem everything was quickly sorted to my satisfaction. I knew this product is good [a friend bought one] and the price was excellent. Fortunately my Granddaughter is to young to know her present is late!
30 de março de 2026
Opinião espontânea
Resposta da Plum Play UK
Hello Linda,
I’m really sorry to hear about your experience and the delay with your grandchild’s birthday present — I completely understand how frustrating that must have been.
I can see that Courtney has since reached out to you, and I’m glad to confirm that the issue has now been resolved. We appreciate your patience while this was being sorted.
That said, your feedback about the earlier communication is important, and we’ll be reviewing this internally to ensure we provide clearer and more helpful support moving forward.
If there’s anything further you need, please don’t hesitate to get back in touch.
Kind Regards
Plum Play review team
Amazing service and product
Helpful customer service. Amazingly quick dispatch and delivery. Trampoline exactly as expected and loved by children (and adults!)
31 de março de 2026
Opinião espontânea
Resposta da Plum Play UK
Hello Hannah,
Thank you so much for your wonderful review! We’re delighted to hear that you found our customer service helpful and that your order arrived so quickly.
It’s fantastic to know the trampoline met your expectations and is being enjoyed by everyone.
If there’s anything else we can help with in the future, please don’t hesitate to get in touch.
Kind Regards
Plum Play review team
Quick turnaround and helped to change…
Quick turnaround and helped to change the delivery address ensuing a safe delivery
8 de abril de 2026
Opinião espontânea
Resposta da Plum Play UK
Hi there,
Thank you for your kind review! We’re really pleased we could help update your delivery address and ensure everything arrived safely.
It’s great to hear you were happy with the quick turnaround too. If there’s ever anything else we can assist with, please don’t hesitate to get in touch.
Kind Regards
Plum Play review team
Excellent customer service
Excellent customer service. Quick and very helpful.
8 de abril de 2026
Opinião espontânea
Resposta da Plum Play UK
Hi there,
Thank you for your lovely feedback! We’re delighted to hear that you found our customer service quick and helpful.
It’s great to know we were able to assist you—if you ever need anything else, we’re always here to help.
Kind Regards
Plum Play review team
Great communication and speedy responses
13 de março de 2026
Resposta da Plum Play UK
Hello Mary,
Thank you for your kind review! We’re really pleased to hear that you were happy with our communication and the speed of our responses.
If there’s anything else we can help with in the future, please don’t hesitate to get in touch.
Kind Regards
Plum Play review team
Poor Customer Service and Quality
Our Nursery children were so excited when we included the Forest Water Run in our outdoor provision. Unfortunately, it broke in two places the first time it was used and Plum Play have refused to provide us with a replacement saying that we were at fault by over tightening the bolts during assembly. So disappointing at every level.
12 de março de 2026
Opinião espontânea
Resposta da Plum Play UK
Hi there,
We’re really sorry to hear about your experience and how disappointing this has been, especially after the excitement it brought to your nursery children.
We have reached out to you directly to resolve this and are keen to work with you to find a suitable solution as quickly as possible. Please do get back to us so we can put things right.
Thank you for bringing this to our attention.
Kind Regards
Plum Play review team
Company charge remote Highland and…
Company charge remote Highland and island shipping rates, but have the most bizarre and ridiculous shipping zones.
Central Glasgow and Edinburgh are considered as 'remote highlands', meaning my small parcel of replacement fabric will cost £21 delivery instead of £6.95.
Avoid due to rip off shipping.
18 de março de 2026
Opinião espontânea
Resposta da Plum Play UK
Hello Gordon,
We’re really sorry to hear about your experience and understand your frustration regarding the shipping charges.
Our delivery pricing is based on postcode zones set by our courier network, which can sometimes include areas that may not seem remote. We appreciate that this can feel unfair, and your feedback is important to us as we continually review our delivery structure.
As we do not have your contact details, please reach out to us and address this for the attention of Courtney so we can assist you with purchasing the part needed and look into this further for you.
Kind Regards
Plum Play review team
Seriously would not use or waste your…
Seriously would not use or waste your money, ordered over £2400 worth of items for a school which we fundraised for via the pta charitiy. Items were delivered in winter and 2 boxes were missing to build the giant tee pee. Plum want us to rebuy the missing boxes rather than just actually sending them out . I’m quite disgusted and massively disappointed as we chose to use a UK family run business which is also quite expensive but lesson learnt there.
I will edit that the two missing boxes have now been delivered - original delivery was December so Courtney has gone above and beyond and is actually a credit to the company as prior to this I spoke to numerous people who all said no.
19 de março de 2026
Opinião espontânea
Resposta da Plum Play UK
Hello,
Thank you for your feedback, and we’re very sorry to hear about your experience. We completely understand how disappointing and frustrating this must have been—especially given the effort that goes into fundraising for a school project.
I can see that our Customer Service Manager has since reached out to you directly, and that the issue has now been resolved. We’re really pleased we were able to put things right for you.
Your feedback is incredibly important to us, and we’ll be using it to review and improve our processes to ensure situations like this are handled more appropriately in the future. Thank you again for bringing this to our attention.
Kind Regards
Plum Play review team
Exceptional Customer Service – Problem Resolved in 24 Minutes!
I had an issue with a part that arrived damaged, and the whole experience with Plum Play’s customer service was exceptional from start to finish. It was really easy to contact the team and attach photos to show what had happened. I received a reply in just 24 minutes, which is incredible.
There were no back‑and‑forth questions, no hassle, and no stress. An apology was given straight away, a replacement order was raised immediately, and the part was delivered to my door without me needing to do anything else. The whole process was handled quickly, kindly and professionally.
The product itself is fantastic — great quality, very easy to put up, and it looks brilliant in the garden. The kids absolutely love it.
Highly recommend both the product and the outstanding customer service.
24 de fevereiro de 2026
Opinião espontânea
Resposta da Plum Play UK
Hello Sandy,
Thank you so much for your wonderful review!
We’re absolutely delighted to hear that you had such a positive experience with our customer service team. Providing a quick, hassle-free resolution is exactly what we strive for, so it’s fantastic to know everything was handled smoothly and efficiently for you.
It’s also great to hear that you’re happy with the product itself and found it easy to assemble. Most importantly, we love that the kids are enjoying it—that’s what it’s all about!
Thank you again for your recommendation and kind words. It truly means a lot to us.
Kind Regards
Plum Play review team
Kids play table with sand pit and water box
The kids play table with the sand pit one side and water box the other side is decent quality and very well priced. Around half of the pieces didn't come with the holes pre-drilled, so there was a bit of measuring and drilling required, but it was ok. For someone who's not a DIYer, this might be a problem. The warranty registration process didn't include the item I bought (at least not as named on the box), so I picked the closest sounding thing and warranty registration was confirmed. So whilst a couple of issues, can't complain really, as the table is cheap as chips, sturdy and made of proper solid wood.
13 de março de 2026
Opinião espontânea
Resposta da Plum Play UK
Hello,
Thank you for your detailed review!
We’re really pleased to hear that you found the play table to be sturdy, good quality, and great value for money—that’s exactly what we aim for. It’s also great to know it’s serving its purpose well.
We’re sorry to hear about the issue with some of the pre-drilled holes. We understand that this could be frustrating, especially for those who aren’t as confident with DIY, and we appreciate you taking the time to point it out. Your feedback is very helpful and will be shared with our product team to help improve the assembly experience.
We also apologise for the confusion around the warranty registration process. That’s certainly something we can make clearer, and we’re glad you were still able to register your product successfully.
Thanks again for your honest feedback—it really helps us improve!
Kind Regards
Plum Play review team
Fast prompt reply to my question with…
Fast prompt reply to my question with relevant material attached
11 de março de 2026
Opinião espontânea
Resposta da Plum Play UK
Hi Darren,
Thank you for your great feedback! We’re really pleased to hear you found our response quick and helpful, and that the information provided was useful. Don’t hesitate to reach out if you need anything else—we’re always happy to help!
Kind Regards
Plum Play review team
Great customer service
Great customer service, a small part was broken on purchase and Kaya sent out a replacement very quickly.
9 de março de 2026
Opinião espontânea
Resposta da Plum Play UK
Hello Calum,
Thank you so much for your kind words! We’re really glad Kaya was able to sort things out quickly for you. If you ever need anything else, we’re always here to help.
Kind Regards
Plum Play review team
Friendly knowledgeable and helpful
Friendly knowledgeable and helpful
20 de fevereiro de 2026
Opinião espontânea
Resposta da Plum Play UK
Hello,
Thank you for your lovely feedback! We’re really pleased to hear that you found the team friendly, knowledgeable and helpful.
We really appreciate you taking the time to share your experience.
Kind Regards
Plum Play review team
The item arrived in an open and…
The item arrived in an open and battered box ...the tape wasn't even stuck down... ..the delivery driver stood my wooden swing poles up against my wall outside my front door in the rain and was prepared to leave them there until I asked if he would put them inside my front door for me as I was carrying a baby at the time.Very disappointing as this was a birthday gift costing just short of £200 and delivery for this item cost me £15 so I would have expected better service .
9 de fevereiro de 2026
Resposta da Plum Play UK
Hello Lorraine,
Thank you for your feedback. I’m really sorry to hear that your order arrived in this condition and that the delivery experience was so disappointing, especially as this was an important birthday gift.
The item should certainly not have arrived in an open or damaged box, and we understand how concerning that must have been to see. I’m also very sorry to hear about the way the delivery was handled.
Your comments will be passed on to both our warehouse and delivery partners so this can be investigated and improvements can be made. This is not the level of service we aim to provide, especially when you have paid for delivery.
If the item itself has been affected in any way, please do get in touch with our customer service team so we can help put things right for you.
Thank you again for bringing this to our attention, and we’re sorry for the disappointment caused.
Kind Regards
Plum Play review team
Really terrible experience
Really terrible experience.
I ordered a trampoline and have been
Waiting for it to be picked up as a return for 3 weeks. The courier has still not been. The company keep telling me
It will be picked up. Useless service
And I’m 300 pounds out of pocket
26 de fevereiro de 2026
Opinião espontânea
Resposta da Plum Play UK
Hello Rebecca,
I’m really sorry to hear about your experience and the frustration caused by the delay in collecting the trampoline. I completely understand how disappointing it must have been to wait so long for the courier.
I can see our customer service team has already processed your refund, which you should have received by now. That said, the delay you experienced with the collection is certainly not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
Thank you for bringing this to our attention, and again, we’re very sorry for the trouble this has caused.
Kind Regards
Plum Play review team
Great!
Quick answer to my queries, item posted quickly and as described!
2 de fevereiro de 2026
Opinião espontânea
Resposta da Plum Play UK
Hi Gavin,
Thank you for your feedback!
We’re glad we could answer your queries quickly and that your item arrived fast and exactly as described. We really appreciate you taking the time to leave a review!
Best wishes,
Plum Play review team
Kaya was extremely helpful with my…
Kaya was extremely helpful with my order and kept me updated on delivery days.
The equipment was extremely easy to build and the children are loving playing with it. Great addition to out STEM area
4 de fevereiro de 2026
Opinião espontânea
Resposta da Plum Play UK
Hi Tracie,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Kaya was so helpful and kept you well informed throughout.
It’s great to know the equipment was easy to build and that the children are loving it—what a fantastic addition to your STEM area! Thanks again for choosing us :)
Best wishes,
Plum Play review team
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