Ordered a trampoline and tent direct from plum and was very pleased with the quality of the products. Was easy to assemble with good instructions. Delivery was quicker than expected and good tracking... Ver mais
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Leia as opiniões dos outros
Extremely poor quality - do not buy anything from Plum. Missing parts, damaged box, all wooden beams were split a significant amount, clinging frame moved around a lot and constantly squeaks. Plum ref... Ver mais
A empresa respondeu
Brought a 14ft trampoline for the kids, they love it until the Top rim stabiliser rod snapped..sent a quick pic on the back of my original order number on Sunday….response this Monday morning, part ha... Ver mais
A empresa respondeu
Ordered a 10' trampoline. Whilst no probs with the quality or assembly of the item, I'd just like to say that nowhere is it clear that, surprisingly, this item isn't classed as "large" and therefore o... Ver mais
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Informações sobre a empresa
Sobre Plum Play UK
Escrito pela empresa
Plum Play are the active play specialists providing the fuel for active imaginations to flourish and grow.
Teaching balance and co-ordination in physical play and giving presence to a pretend but fun-filled fantasy world, activity toys provide the playground for a cherished childhood.
From trampolines to role play, swing sets to scooters, Plum has the toys for boys and girls of all ages, be they 18 months or 18 years.
The benefits of active play are profound as children begin to develop their physical skills, self-confidence and make sense of the world around them. Plum activity toys nurture curiosity and creativity in a safe and fun environment, allowing children the freedom of play and parents peace of mind.
Teaching balance and co-ordination in physical play and giving presence to a pretend but fun-filled fantasy world, activity toys provide the playground for a cherished childhood.
From trampolines to role play, swing sets to scooters, Plum has the toys for boys and girls of all ages, be they 18 months or 18 years.
The benefits of active play are profound as children begin to develop their physical skills, self-confidence and make sense of the world around them. Plum activity toys nurture curiosity and creativity in a safe and fun environment, allowing children the freedom of play and parents peace of mind.
Informações de contacto
The Cliff, Middle St, Ingham, LN1 2YQ, Lincoln, Reino Unido
- plumplay.co.uk
3,5
Aceitável
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 90% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent customer service
Excellent customer service. Ann went above and beyond to accommodate a specific request with my order for two scooters.Once ordered shipping was extremely quick.
29 de janeiro de 2026
Opinião espontânea
Resposta da Plum Play UK
Hi John,
Thank you so much for the lovely feedback!
We’re thrilled to hear you had such a great experience, and we’ll be sure to pass your kind words on to Ann—she’ll be delighted. We’re also glad your scooters arrived quickly. Enjoy, and thanks again for choosing us!
Best wishes,
Plum Play review team
Issue dealt with quickly
Good price and selection of items. I had a delivery issue which was my fault, the issue was dealt with quickly. Thanks
30 de janeiro de 2026
Opinião espontânea
Resposta da Plum Play UK
Hi Phill,
Thanks so much for your review! We’re really glad we could sort things out quickly for you. Don’t hesitate to reach out if you need anything else!
Best wishes,
Plum Play review team
Can’t praise the Plum Play enough
Can’t praise the Plum Play enough. They have been extremely helpful and very professional throughout. We thought the scooter did not work and Plum Play were prepared to arrange courier pick up without original packaging. However after a lengthy discussion with them, (which they very patiently explained how to set up the scooter) it transpired that we had not assembled the scooter correctly when it was originally unpacked. Scooter is now working perfectly. 5 star customer service.
14 de janeiro de 2026
Opinião espontânea
Resposta da Plum Play UK
Hello Susan,
Thank you so much for your fantastic review.
We’re delighted to hear that our team was able to support you throughout and patiently help identify the issue. It’s great to know that, after talking everything through together, the scooter was set up correctly and is now working perfectly.
Thank you again for choosing Plum Play!
Kind Regards
Plum Play review team
Excellent customer service
My daughter's Globber scooter broke as a result of her older brother using it to practice stunts for which it is clearly not designed. Spare parts are readily available from Plum Play but the specific part I required was shown on their website as out of stock. I contacted customer service and they managed to locate one in their warehouse, and sent me a link to pay for it. The part arrived within a few days and enabled me to easily repair the scooter.
Communication from Kaya (Plum Play Customer Care Team) was brilliant and the spare part was very reasonably priced. The scooter lives to fight another day, my daughter is very happy and my son has been docked pocket money to reimburse me for the spare part - a good result!
12 de janeiro de 2026
Opinião espontânea
Resposta da Plum Play UK
Hi James,
Thank you so much for such a detailed and entertaining review!
We’re really pleased to hear that our customer service team was able to track down the spare part you needed, even though it was showing as out of stock online. It’s great to know the repair was straightforward and that the scooter is back in action — especially with one very happy daughter as a result!
I’ll be sure to pass your lovely feedback on to Kaya, who will be delighted to hear her communication and support made such a positive difference.
Thank you again for choosing Plum Play and for taking the time to recommend us.
Kind Regards
Plum Play review team
Great company
Courtney was a great help from start to finish! Bought my son a scooter for Xmas, opened it on Xmas day and one of the wheels didn’t light up, after confirming a few details they sent me a replacement! I have one very happy little boy now!
2 de janeiro de 2026
Opinião espontânea
Resposta da Plum Play UK
Hello Suzii,
Thank you so much for sharing your experience!
We’re delighted to hear that Courtney was able to help you from start to finish and quickly arrange a replacement wheel. It’s especially lovely to know that everything was sorted after Christmas Day and that your son is now happily enjoying his scooter.
I’ll be sure to pass your kind feedback on to Courtney — it will mean a lot to her.
Thank you again for choosing Plum Play and for taking the time to recommend us.
Kind Regards
Plum Play review team
Great company to deal with
Great company to deal with. Very happy with the item and delivery. We had one issue, and they were quick to rectify the issue. Would happily recommend.
6 de janeiro de 2026
Opinião espontânea
Resposta da Plum Play UK
Hello Rachel,
Thank you for your kind review!
We’re really pleased to hear that you’re happy with your item and the delivery, and that when an issue did arise it was resolved quickly for you. Providing prompt and helpful support is very important to us, so it’s great to know this was your experience.
Thank you for your recommendation and for choosing Plum Play — we truly appreciate your support.
Kind Regards
Plum Play review team
Not usually one to write reviews but so…
Not usually one to write reviews but so I was so impressed with the service I received I felt i had to. I called up to request a missing part to a scooter that we had lost. (The main base with wheels). The lady I spoke to was very friendly and helpful and advised me she would need to check with the stock room as they sometimes hold spare parts. Within the same afternoon I received email confirmation that they did have the part. I received the part 3 days later and was only charged for postage not the substantial part. Couldn’t be more impressed and happy with the outcome. Thank you
1 de janeiro de 2026
Opinião espontânea
Resposta da Plum Play UK
Hello Issie,
Thank you so much for taking the time to leave such a thoughtful review — especially as you don’t usually write them!
We’re absolutely delighted to hear how impressed you were with the service you received and that our team was able to locate the spare scooter base so quickly. It’s great to know everything was confirmed the same day and delivered to you within a few days, and that this helped resolve the issue so smoothly.
Your kind comments about our team member’s friendliness and helpfulness will be shared with the wider team. Thank you again for choosing Plum Play. We’re so pleased we could help and hope you continue to enjoy your scooter!
Kind Regards
Plum Play review team
Great service
Took longer than I ideally wanted as it was over the Xmas and NY period but once thing we're back to normal, the issue was resolved on the day and was extremely easy. Fantastic support
5 de janeiro de 2026
Opinião espontânea
Resposta da Plum Play UK
Hi there,
Thank you for taking the time to leave your review.
We really appreciate your understanding over the Christmas and New Year period, and we’re pleased to hear that once things returned to normal, your issue was resolved quickly and easily. It’s great to know our support team could help and deliver a positive experience in the end.
Thank you again for choosing Plum Play!
Kind Regards
Plum Play review team
Great products with prompt delivery.
Great products with prompt delivery.
Excellent customer service, I was delighted with the way my request was handled by Kaya and look forward to receiving a replacement Perspex for the mud kitchen. Many thanks Plum Play!
12 de janeiro de 2026
Opinião espontânea
Resposta da Plum Play UK
Hello Jane,
Thank you so much for taking the time to share your lovely feedback.
We’re delighted to hear that you’re happy with the product, delivery, and the service you received. I’ll be sure to pass your kind words on to Kaya, who will really appreciate the recognition.
Thank you again for choosing Plum Play — we hope you enjoy your mud kitchen for many years to come!
Kind Regards
Plum Play review team
Seller doesn't care about customers and uses the worst courier in the country!
Ordered some wooden Monkey bars for our daughter as a christmas present, which was too be from Santa. The purchase was made via Argos and claimed delivery would be within 3 to 5 days.
Unfortunately, the entire product didn't arrive, as Plum Play use one of the worst courier's in the country.
Plums customer service did not show any urgency in resolving the item, firstly sitting with the courier for nearly 3 weeks before any attempt was made to delivery it, and when it was delivered, the 3 meter long pieces of wood were missing.
Plum were kind enough to close early for Christmas, meaning I was left completely in the dark as to whether the missing piece would arrive.
The courier claimed only 2 items were sent, and when I checked the invoice, only 2 items listed. Plum claimed the courier lost it......but cant provide a tracking number for it, which is interesting.
My daughter didn't get her present from Santa, we had to but her something that wasn't even on her list.
And of course, no refund until the item is returned, so I'm out of pocket for nearly £300 for the next 2 month's!
The courier XDP are useless.....they have no customer service, no call centre, nobody on webchat (ever) and don't reply to emails.
Any seller who values their customers would avoid using this courier and wouldn't close for nearly 3 weeks without resolving such an issue.
4 de dezembro de 2025
Opinião espontânea
Amazing service and product.
Amazing service and product. Speedy delivery and fab customer service.
11 de dezembro de 2025
Resposta da Plum Play UK
Hi Deborah,
Thank you for your fantastic review! We’re delighted to hear you were happy with both the product and the service, and that your delivery was speedy. It’s great to know our customer service team made a positive impression. We really appreciate your support and hope to see you again soon!
Kind Regards
Plum Play review team
Resposta da Plum Play UK
Hello Katherine,
Thank you for your feedback. We’re sorry to hear that the tracking information did not meet your expectations. We understand how important clear and accurate tracking updates are, and we’ll be sharing your comments with the relevant team to help improve this going forward. We appreciate you taking the time to let us know.
Kind Regards
Plum Play review team
Quick delivery and so it should be!
Quick delivery and so it should be at that price. Original equipment spares and that’s the end of the good news.
Stupidly expensive parts and even more expensive postage.
11 de dezembro de 2025
Resposta da Plum Play UK
Hello,
Thank you for taking the time to leave a review. We’re pleased to hear that your order was delivered quickly and that you received the correct original equipment spares. However, we’re sorry to hear that you were disappointed with the pricing and delivery costs. We understand that value for money is important, and your feedback has been shared with the relevant team so it can be reviewed. We appreciate your honesty and thank you again for your feedback.
Kind Regards
Plum Play review team
Top class delivery driver
The guy that delivered my order was lovely very helpful and friendly quick delivery and great playset my grandkids will love it for Christmas
5 de dezembro de 2025
Resposta da Plum Play UK
Hello,
Thank you for such a wonderful review! We’re really pleased to hear that the delivery driver was helpful and friendly, and that your order arrived quickly. It’s great to know you’re happy with the playset, and we hope your grandkids absolutely loved it for Christmas. Thank you for shopping with us and for sharing your experience.
Kind Regards
Plum Play review team
Resposta da Plum Play UK
Hi Veronica,
Thank you so much for your lovely feedback! We’re delighted to hear that your delivery was prompt and that the kitchen arrived in time for Christmas. We hope it brings lots of joy and playtime. Thank you for choosing us and for taking the time to leave a review.
Kind Regards
Plum Play review team
Still have not received the swing I…
Still have not received the swing I ordered,can’t get in touch with customer service as closed until the beginning of January for a refund,which I have requested I also realise it’s delivery company’s fault too!
Not Impressed,!one disappointed child !Plum play have been very helpful now that I have managed to contact them , but suggest they use a different courier as XDP are so unreliable
3 de dezembro de 2025
Resposta da Plum Play UK
Hello Ann,
We’re really sorry to hear about your experience and understand how upsetting this has been, especially with a disappointed child involved. We apologise for the delay in delivery and for the difficulty in contacting our customer service team over the holiday period. We appreciate your understanding that the issue also involves the delivery company, but we know that doesn’t make the situation any less frustrating.
I can see that your refund has already been issued by a colleague and we have reached out to you via email regarding your experience.
Kind Regards
Plum Play review team
Poor Customer Service & Item Not Delivered
I ordered a Swing and slide set on 12th Dec for a Christmas present. The website stated delivery for Christmas, with a 2-3 working day delivery date. There's been no update since. I emailed on the 21st regarding an update, to receive a response on the 23rd stating there were parts missing and the items would be dispatched together once they arrived. There was no confirmation when this would be, no apology that the item wouldn't arrive for Christmas. The email was sent and immediately followed by an out of office email preventing me from responding or receiving any further information. Very poor communication from this company particualy at this time of year when they are aware these items are Christmas presents for young children.
23 de dezembro de 2025
Opinião espontânea
Resposta da Plum Play UK
Hello Lindsay,
We’re really sorry to hear about your experience and completely understand how disappointing this must have been, especially when the item was intended as a Christmas present. We apologise for not managing expectations around delivery times once the issue with missing parts was identified. This is not the level of service we aim to provide, particularly during such an important time of year.
I can see at the first point of contact our office was closed for the Christmas period, however we would like to assure you that we will ensure your delivery is completed in full as soon as possible. We requested further information this morning as per our phone, once we have this we will be able to proceed with the next steps.
Kind Regards
Plum Play review team
Part delivery only… Terrible customer care
Ordered a swing set via Amazon for only the wooden parts to be delivered. After contacting the company I was advised that the missing parts were at the depot and would update on the tracking, and be delivered for Christmas. Ordered the 7/12, delivery to be made 11-13/12, here we are on the 23/12 with the missing items still not arrived. Contacted again via Amazon with no response. Contacted the courier twice with no response. Contacted via their website to be advised they’re now out of office. So we have a wooden frame with nothing to put them together with, and no swings - I’m sure my kids will love that for Christmas!
Have requested a return via Amazon and been given a label? For wooden swing posts?
Honestly so disappointed in the service!
*update*
I was told on the 23/12 that the missing items were lost! 2 days before Christmas, despite assurances that they would arrive for Christmas. Since then I have been trying to get them to collect the posts and issue a refund. As of the 15/01 this has not been done. They will not issue a refund until the courier has collected the posts, yet the courier has already gone to the wrong address to collect once, and promises of collection this week don’t look good.
Honestly, just avoid this company. The customer service response to messages is slow, if at all (I had to write multiple negative reviews to even get a response in December!), and they just don’t seem to care.
They also had the audacity to challenge this review stating it was for a different company. Come on now, you know it’s for you and are just trying to get it removed!
Terrible behaviour.
11 de dezembro de 2025
Opinião espontânea
Terrible delivery
Terrible delivery, terrible customer service, 100% discourage shopping here.
4 de dezembro de 2025
Opinião espontânea
Resposta da Plum Play UK
Hello Luke,
We’re really sorry to hear about your experience and understand how frustrating this must have been. This is certainly not the level of service we aim to provide. We would love to make this right for you, so please get in touch with our customer service team with your order details and we’ll do our best to resolve this as quickly as possible. Thank you for taking the time to share your feedback.
Kind Regards
Plum Play review team
I ordered the wrong colour trampoline…
I ordered the wrong colour trampoline and emailed the customer care team. Zoe from said customer responded immediately and corrected my order and then it arrived the next day! Extremely pleased with service from start to finish and the price was extremely competitive which is what made me purchase in the first place.
9 de dezembro de 2025
Opinião espontânea
Resposta da Plum Play UK
Hello Ella,
Thank you so much for your lovely review! We’re thrilled to hear that Zoe was able to help correct the order so quickly and that your trampoline arrived the very next day. We really appreciate your support and hope you enjoy your trampoline!
Kind Regards
Plum Play review team
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