Plunge Opiniões 

Your sales Person was very helpful and very knowledgeable of your product.

After posting my initial review, I was contacted directly by Plunge’s customer support team regarding the issues I’ve experienced with my unit over the last two years.

To their credit, they offered to replace the defective part at no cost to me, which I genuinely appreciate. Considering the amount of money I’ve already spent on repairs and replacement parts, it was good to finally feel heard and see some accountability taken.

I’m still hopeful that the long-term reliability of the product improves, but I do want to acknowledge the effort their team made to help resolve the issue after my review was posted. Looking forward to getting everything fixed and hopefully back to enjoying the plunge the way it was intended.

The website was informative with images and content that made the purchasing and installation smooth. Help customer service with questions and suggestions. Great experience!

Plunge with flawless victory. From my initial contact with Jonathan, thru Caitlin with next day support solution (user error not Plunge), including a gorgeous unit, I could not be happier. Mini came as promised, on time. I am hooked so far with people and product. Would highly recommend and buy again without hesitation. Daily responses from Plunge staff, all questions answered and addressed quickly and completely. This is how a buying experience should be. A++.

Caitlin at Plunge was very responsive and even followed up with me after a day, which is very rare in the customer service world. On top of that, she helped me with an odd request that made a big difference in us being able to use our Sauna and Plunge. Great customer service overall so far!

I purchased the all in PLUNGE a few years ago and I absolutely love this product- can’t live without it.
Had a couple small repairs along the way, but after establishing great communication with customer service, they were very helpful and I must give accolades to the repair tech that came out - Michael - he was amazing!!!!
Keeping it clean and maintained is a breeze.
Highly recommend.

I purchased 2 cold plunges for our studio in Miami. Unfortunately I didnt realize it was going to take a year to get permit approvals which was my fault. Upon finally unpacking and using our plunge one of the plunges leaks from under the filter. I reached out to Plunge and their AI bot responded that its past the 1 year warranty. I will need to purchase a new plunge and try to get reimbursed through an outside extended warranty company. The only interaction is through their site and emails which are obviously AI. They seem solely focused on marketing, selling product but have 0 concern for their customers. AND I invested $5k into their funding round and still get ignored. The worst customer experience by far. I would be Happy to remove this 1-star review if they do the right thing and help me out. I'm happy to pay some money towards a fix.

I buy my STD Sauna and love it. It got delivered quickly, the company assembled and it is beautiful.

Communications on delivery have not been as clear and often as I would hope.

Easy to file a question via the app, quick response, and I also received a follow up two days later to make sure everything was fine. Love our plunge sauna and pod!

Great costumer service working through some troubles. Very responsive and helpful.

Amazing help from the team at Plunge. Their customer service is always on point.

First and foremost. The product works. When you use it; you will become addicted. I can’t even begin to explain how bad of support the company has. I bought a second plunge after my first one crapped out. They had a faulty system and my internet didn’t ping to the plunge so they voided my warranty. After a month of emails back and forth (they won’t talk on the phone) I went to the COO and head of customer relations. They finally got back to me. Now I am here sitting for a week and a half trying to schedule a technician to install a new chiller (prepaid the $750 technician visit) and no timeline in sight. The entire process has been one of the most maddening experiences of my life. I have contemplated getting my attorney involved because the product is so good. It is a catch 22 but don’t fall in love because once it goes out (which it will) you are in serious trouble.

Information was clear, product has excellent reviews and I quickly knew what I wanted for my specific needs and designated space. The special price offers on the first day I visited the website changed and then changed again…I worked with one of the customer service representatives on my purchase list and the specials that I’d seen and he managed to “cobble together” the perfect package…he really went above and beyond! I’ve now enjoyed my plunge for several weeks and use it daily (2 - 3 sessions of ~2.5 minutes each at 53 degrees). Melts away any soreness from tennis, golf or workouts.

Owned my sauna for 6 months now. I love it. Was easy to put together and gets more than hot enough for my wife and I.

I had an excellent experience with Plunge customer support, specifically with Caitlin Brubaker.

During my sauna assembly, I ran into an issue where a bolt was missing and the instructions had an error that caused some confusion at final assembly. Caitlin jumped in right away, quickly understood the situation, and didn’t just give a generic response—she actually followed through.

She stayed on it, confirmed the discrepancy in the instructions, and made sure the missing hardware was addressed without any hassle. What really stood out was her follow-up. She didn’t just close the ticket and move on, she checked back in to make sure everything was resolved and that I was good to go.

That level of ownership and attention to detail is rare, and it made a frustrating moment during assembly a lot smoother.

Big thanks to Caitlin and the Plunge team for backing their product with solid support.

Ordering process was very professional and well
executed

Fast, friendly and gets the job done! Awesome customer support

We experienced a challenging equipment issue with our commercial cold plunge, and while it took a bit of time to troubleshoot, We were fortunate to work with Kristin Suggs. She approached the situation with patience and expertise, and she ultimately helped us reach a solution that worked. Kristin’s dedication and follow‑through stood out, and we're grateful for the level of service she provided. We are looking very forward to receiving our new part and getting our residents back into their favorite new amenity!