Jag har mailat kundtjänst 3 gånger under 3 veckors tid för att få hjölp med en retursedel, utan att få svar. Det gör att jag behöver betala en returfraktsedel på 400 kronor själv, när dem egentligen s... Ver mais
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Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Just had brilliant customer service from POC Cycling helmet had fault with adjustment system POC sending spare replacement part by return, free of charge Can’t ask for more than that
A empresa respondeu
Eigentlich nicht mal einen Stern. Hab jetzt schon der zweiten Poc Tectal in schwarz matt bekommen und auch bei diesem löst sich die matte Lackschicht wie Wachs von der Helmoberfläche. Das ist doch ke... Ver mais
A empresa respondeu
POC Otocon Race MIPS helmet. Helmet tight to get off, but it's a full face Enduro so I can live with that. Very slight "peel" on the internal faces of the polystyrene areas, from the straps rubbing... Ver mais
Informações sobre a empresa
Escrito pela empresa
Born and based in Stockholm, Sweden, we are a safety and performance pioneer on a global mission: protect lives and reduce the consequences of accidents for athletes and anyone inspired to be one. At the core of everything we believe and do lies data, research, and rigorous testing. Whether on the mountains, trails, or winding roads, a ride with POC is a ride protected by science.
Informações de contacto
Nackagatan 4, 116 49, Stockholm, Suécia
- info+eu@poc.com
- poc.com
2,8
Aceitável
112 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
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schwerer Fahrradunfall - Helmfunktion super
Ich hatte einen schweren Fahrradunfall. Kiefer gebrochen, 6 Rippen verletzt. Der Helm von POC hat mir vermutlich das Leben gerettet, da ich ansonsten schwerste Kopfverletzungen gehabt hätte.
Ich werde mir wieder einen Helm von POC kaufen. Diesmal ggf mit Kieferschutz :)
Gutes und sicheres Produkt.
Danke!
25 de setembro de 2025
Opinião espontânea
POC Rocks!
My first ever MTB helmet was a POC and I absolutely love it! The quality is great and fit feels amazing.
19 de setembro de 2025
Opinião espontânea
Gute und vor allem unkomplizierte…
Gute und vor allem unkomplizierte Website, schnelle Lieferung und tolles Produkt
31 de julho de 2025
Opinião espontânea
Great products!
Great products! I have a pair of Aspire sunglasses that I wear road and city biking and they're amazing. Great clarity, pretty light, and stylish. And the shipping was timely.
14 de julho de 2025
Opinião espontânea
I bought a new road-bike helmet…
I bought a new road-bike helmet yesterday from the POC website. The site was very informative and purchasing from the site was easy. It was a high-end product and I was able to easily access all specs and also reviews. POC is widely adopted by pro cyclists, and I recommend the brand and their products wholeheartedly!
16 de setembro de 2025
Opinião espontânea
Resposta da POC
Hej Kristin!
Thanks so much for the great feedback! We're thrilled to hear you're loving the new Cularis helmet.
Ride safe!
The POC team
The team was helpful and knowledgeable…
The team was helpful and knowledgeable about product questions!
16 de setembro de 2025
Opinião espontânea
Love the new Cularis helmet
Love the new Cularis helmet. Light, excellent air flow, fits well. Got one because of the excellent safety rating from VA Tech, but all the features are pretty dialed.
3 de setembro de 2025
Opinião espontânea
Some of the best gear in the game!
1 de setembro de 2025
Opinião espontânea
Returns at your cost
I ordered the incorrect helmet size & paid. I instantly noticed an emailed customer service. I asked could they change the size? They told me No & I had to re-order, which meant paying for two orders. I took their advice only to discover UK customers have to pay for returns & include tracking. My return bill was over £30. It was my first order. I found the size guide on the other items I ordered not at all useful. I was looking to spend over £400 but ended up having to return the items because the sizes were all wrong, and I was left out of pocket.
2 de setembro de 2025
Opinião espontânea
Resposta da POC
Hej Paula,
We're genuinely sorry to hear that your first order didn’t meet expectations, and we truly appreciate any feedback—whether positive or negative—as it helps us improve both our service and our products.
Unfortunately, due to system-related reasons, we are unable to offer an exchange.
Please note that the size guide is intended as a recommendation based on general measurements, but it’s not a guarantee that an item will fit perfectly.
Thank you for your feedback, and we appreciate you taking the time to share your thoughts.
The POC team
terrible customer service
terrible customer service, Max (if that is his real name) was of no help. Spent a lot of time trying to solve a problem, didn't get any real solutions so we had to go but somewhere else.
20 de agosto de 2025
Opinião espontânea
Resposta da POC
Hi Colau,
We’re sorry to hear that your experience with us wasn’t what you were hoping for. We always aim to provide clear and helpful support, and it’s disappointing to know we didn’t meet your expectations this time.
While we understand that our solution didn’t work out for you, we appreciate you sharing your feedback. It helps us reflect and improve how we support our customers.
We wish you the best moving forward.
POC
Aller letzter Kundenservice
Aller letzter Kundenservice, sowas hab ich nur selten erlebt. Rückversand: komplizierter kann man es dem Kunden nicht machen. Rückerstattung nach 3 Wochen immernoch nicht erhalten, eine Mail mit einem Artikel als Gutschrift von zwei zurückgeschickten habe ich, also nochmal Mail schreiben und weiter hoffen. Wir werden in Zukunft keine Artikel mehr von POC kaufen weder direkt noch woanders. 92,50€ stehen mir an Rückerstattung zu, nur 50€ wurden erstattet!
20 de agosto de 2025
Opinião espontânea
Resposta da POC
Hallo Ludwig,
es tut uns leid, dass es bei Ihrer Rücksendung und Erstattung zu Verzögerungen und Unklarheiten gekommen ist. Wir verstehen, dass das sehr ärgerlich war.
Wir freuen uns aber, dass wir das Anliegen inzwischen klären konnten und Ihnen der volle Betrag erstattet wurde. Wir nehmen Ihr Feedback ernst und arbeiten daran, unseren Service in Zukunft reibungsloser zu gestalten.
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung zu teilen.
POC
Se upp för deras returhantering
POC har riktigt bra och snygga produkter, men deras returtjänst är en katastrof. Jag fick betala 275 kr för att returnera en vara till Nederländerna, och en annan retur skulle gå till Tyskland. Där fick jag visserligen en returetikett, men den var för UPS – och det finns inget UPS-ombud där jag bor. Processen är omständlig, krånglig och långt ifrån kundvänlig. Många andra företag har löst returhantering betydligt bättre. Tyvärr gör detta att jag mest troligt inte kommer att handla från POC igen, oavsett hur bra deras produkter är.
15 de agosto de 2025
Opinião espontânea
Resposta da POC
Hi Jörgen,
Thank you for sharing your experience and for your kind words about our products. We’re sorry to hear that the return process has caused you frustration. From what you describe, it seems there may have been some misunderstanding about the return options available.
We’d really like the chance to clarify this with you and make sure you have the right information for any future returns. Please reach out to our customer service team once more and we’ll be happy to go through the process step by step.
We truly value your feedback and hope we can restore your confidence in shopping with us
The POC Team
I had an issue with some MTB Knee pads
I had an issue with some MTB Knee pads, reached out and a lovely lady called Denise in customer services was brilliant! Love POC product and always looking to purchase more!
29 de julho de 2025
Opinião espontânea
Resposta da POC
Hi Simon,
Thank you so much for your kind words! We’re glad Denise was able to help and that you’re happy with your POC gear. We’ll be sure to pass your feedback on to her, it’ll make her day.
We really appreciate your support and look forward to keeping you equipped for many more rides!
The POC Team
ski helmet
ski helmet, fornix MIPS, best helmet i have ever owned, so light and so comfortable, super fast delivery, highly recommend
25 de julho de 2025
Opinião espontânea
Resposta da POC
Hi Riler,
That’s fantastic to hear! Thank you! We’re so glad you love your Fornix MIPS helmet and that it arrived quickly. Enjoy the slopes, and thanks for recommending us!
The POC Team
Selling helmets with a 3 year old…
Selling helmets with a 3 year old manufacturing date is nothing but fraud!
6 de julho de 2025
Opinião espontânea
Resposta da POC
Hi Woodstock,
Thank you for your feedback. We understand your concern regarding the manufacturing date of helmets. Please allow us to clarify: as long as a helmet has been stored correctly, in suitable conditions without exposure to sunlight, heat, or humidity, it maintains its full protective performance and safety.
POC helmets are designed for a recommended lifespan of at least 3 years of use, and the production date does not reduce their safety or quality when the product has been handled and stored properly before sale.
We hope this helps to clarify the situation, and we appreciate you taking the time to share your thoughts.
The POC Team
“Ventral Air Mips” schmerzt sehr. Kundenservice leider mies.
Ich habe mir den Rad Helm “Ventral Air Mips” gekauft. Der Helm tut mir binnen kurzer Zeit fürchterlich weh und hinterlässt tiefe, rote Druckstellen auf meiner Stirn, obwohl ich ihn kaum zudrehe. Ich habe POC angeschrieben und als Antwort erhalten, dass meine Kopfform wohl nicht zum Helm passt, zurückgeben kann ich ihn nicht, weil ich ihn schon verwendet habe und kein Herstellungsfehler vorliegt. Kundenservice ist das keiner. Ich muss mir einen anderen Helm kaufen. Sicher keinen POC.
1 de junho de 2025
Opinião espontânea
Resposta da POC
Hallo Michaela,
es tut uns sehr leid zu hören, dass der Ventral Air MIPS Helm bei Dir nicht bequem sitzt. Wir verstehen, dass das sehr frustrierend ist.
Aus Sicherheits- und Hygienegründen können wir leider keine Rückgaben oder Umtausch von bereits genutzten Helmen akzeptieren, sofern kein Herstellungsfehler vorliegt. Wir wissen, dass das nicht die Lösung ist, die Du Dir erhofft hast, und bedauern, dass der Helm nicht gepasst hat.
Vielen Dank für Dein Feedback – es hilft uns, unsere Hinweise zu Passform und Rückgabebedingungen für zukünftige Kunden noch klarer zu kommunizieren.
POC Team
i recently orderd the poc procen air…
i recently orderd the poc procen air and on i got a scratch on the glasses. i sent them a mail on same day and they send me a new pair for free and even free delivery.
so both a good product and a good service
2 de abril de 2025
Opinião espontânea
Perfect
I had no problems with returning a pair of glasses that didn't fit me. After sending them back, I received a refund in a timely manner.
Afterwards, I had a good experience with customer service regarding another pair of glasses I already owned. Thanks to July for the excellent service. I'm a satisfied customer.
28 de março de 2025
Opinião espontânea
Ventral air mips
I’ve been using POC gear for a while now, and I’m really impressed with the quality. My latest purchase, the Ventral Air MIPS helmet is no exception. Super comfortable, lightweight, and seems to provide excellent protection. Website is easy to navigate without too much fluff. Super fast delivery. All in all very pleasant experience again.
24 de março de 2025
Opinião espontânea
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