Returns - Unfortunately I've had to return two items. But not only do I have to pay for the return, I stall haven't received any acknowledgement or refund. Very poor service. No other premium cycle... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
No ability to adjust price for a recent purchase. Helmet went down significantly within return window, had to buy another and return (suggested by support), to get adjustment. That part is a hassle... Ver mais
A empresa respondeu
Eva from HQ was a dream to deal with. After explaining a poor experience on the bike and the role POC helmets played in preventing me from having a “mush” head! She listened and responded appropriatel... Ver mais
A empresa respondeu
I bought the cadence bib shorts, as the first bib shorts that I have ever used I have nothing to compare it to but I must say they fit very well and I have been able to stay in the saddle longer; I th... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de artigos desportivos
- também em
- Ciclismo de estrada
- Loja de artigos para desportos ao ar livre
- Loja de artigos para desportos de Inverno
Escrito pela empresa
Born and based in Stockholm, Sweden, we are a safety and performance pioneer on a global mission: protect lives and reduce the consequences of accidents for athletes and anyone inspired to be one. At the core of everything we believe and do lies data, research, and rigorous testing. Whether on the mountains, trails, or winding roads, a ride with POC is a ride protected by science. Every one of our products starts the same: by finding and defining a problem. What follows is a meticulous process guided by three core principles: safety, performance and design. From material selection to shaping to colour and everything in between, every product decision is weighed according to these principles until we achieve the best possible harmony between the three, resulting in well-crafted protection for elite-level performance. But harmony does not mean conformity. With an explorative and curious mindset, we’re not afraid to create products that break convention and stand out from the crowd. Just like the athletes we support, we’re diligent in our tracking of data and relentless in our questioning, determined to find every single area for improvement. Getting to know all the parameters and variables of a sport is what allows us to create products that could not only reduce the consequences of an accident, but prevent it altogether. Lenses that enhance your vision, colours that get you noticed, ventilation channels that keep you cool and level-headed are a few examples of what our preventive work can lead to. At the forefront of this work lies POC Lab, consisting of our Tech & Research team and Advisory Board.
Informações de contacto
Nackagatan 4, 116 49, Stockholm, Suécia
- connect@poc.com
- poc.com
New snow arrivals
4,2
Bom
217 opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 100% das suas opiniões negativas
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Resposta da POC
Hej Jonathan,
We're delighted to hear that you had a seamless experience with us. That's exactly what we strive for, from browsing to delivery. We appreciate your support and hope you continue to enjoy your POC products.
All the best,
POC
Resposta da POC
Hej Thorsten!
Thank you for taking the time to share your experience.
We're very happy to hear that our personal communication made a positive difference. Great customer service is at the heart of what we do, and your kind words mean a lot to the team.
Enjoy your adventures with POC!
All the best,
POC
Excellent updates regarding shipping…
Excellent updates regarding shipping and quality helmet.
7 de agosto de 2026
Resposta da POC
Hej Jon,
Thank you for taking the time to leave a review. We're delighted to hear that you're happy with your items and that our shipping notifications were helpful throughout the delivery process. We truly appreciate your support and hope you continue to enjoy your POC gear!🚴♂️
Sincerely,
POC
Resposta da POC
Hej John,
Thank you for sharing your recent shopping experience.
We're pleased to hear that you are happy with your items and that our service met your expectations. We appreciate your support and hope you continue to enjoy your POC gear!
Sincerely,
POC
I've bought three times from POC now
I've bought three times from POC now. 2 x helmets (1 road, 1 MTB) and some eyewear. All products are clearly high quality and a pleasure to use. I'd have no hesitation in recommending.
7 de agosto de 2026
Resposta da POC
Hej Jonathan,
Thank you for taking the time to leave a review. We're delighted to hear that you're happy with your items and honored to be apart of your road and mountain bike collection. We truly appreciate your support and hope you continue to enjoy your POC gear!🚴♂️⭐️
Sincerely,
POC
Good price and easy check out
Good price and easy check out. The shipping speed was acceptable. Just disappointed you no longer offer magnetic buckles on your helmets- that was the number one reason I choose your product over other brands.
7 de agosto de 2026
Resposta da POC
Hej Codi,
Thank you for taking the time to leave a review. We sincerely appreciate your feedback. We are pleased to hear that you had a positive shopping and checkout experience, and that your order arrived within an acceptable timeframe.
We do offer select models featuring magnetic buckles and would be happy to provide additional information about these options. If you are interested in learning more, please contact us at connect.na@poc.com, and we will be glad to assist you.
We truly appreciate your support and hope you continue to enjoy your POC gear. 🚴♂️
Sincerely,
POC
Resposta da POC
Hej Paco,
Thank you for taking the time to leave a review. We're delighted to hear that you're happy with your items and that your order arrived quickly. We truly appreciate your support and hope you continue to enjoy your POC gear. 🚴♂️⭐️
Sincerely,
POC
Top service from POC
Top service from POC. Prompt reply and found good solutions to my problems. They also made my return easy.
7 de agosto de 2026
Resposta da POC
Hej Mario,
Thank you for taking the time to share your recent shopping experience.
We are pleased to learn that you were satisfied with the support you received and that our team was able to provide effective assistance and solutions. We sincerely appreciate your continued support and look forward to serving you again. We hope you continue to enjoy your POC gear! 🚴♂️⭐️
Sincerely,
POC
Safety first with high vis colors
The selection was great, the measurement system for my head size was accurate, colors were high vis. My son was hit by a car on his bike (he is doing fine). The next day I went on line and looked for bright high vis helmets with built in rear lights. I ordered a two orange helmets. One with an integrated light and one mountain bike helmet. I ride my bike 75-80 miles through Detroit and I want to be as visible as possible. One light on my helmet and a rear radar on my seat post. Thanks
7 de agosto de 2026
Resposta da POC
Hej Timothy,
Thank you for taking the time to leave a review. We are pleased to hear that you are satisfied with your order and sincerely appreciate your positive feedback regarding our high-visibility helmet color options and features. We wish your son a smooth and speedy recovery and thank you for sharing your experience with us.
We truly appreciate your support and hope you continue to enjoy your POC gear. 🚴♂️⭐️
Sincerely,
POC
Resposta da POC
Hej Benno,
Vielen Dank für dein tolles Feedback! 😊
Es freut uns sehr, dass du mit deinem neuen Rucksack, der schnellen Lieferung und dem attraktiven Preis zufrieden bist.
Wir wünschen dir viel Freude mit deinem POC-Produkt und hoffen, dich bald wieder bei uns begrüßen zu dürfen!
Viele Grüße,
POC
Let's find out next winter time...
Meine neue Skibrille von POC werde ich leider erst in einigen Monaten richtig testen können. Die Brille sieht schon mal sehr gut aus. Die Verarbeitungsqualität ist perfekt und der Lieferumfang (mit einem Zusatzglas) erfreulich. Let's find out next winter time...
7 de agosto de 2026
Resposta da POC
Hej Oliver,
Vielen Dank für deine tolle Bewertung! Wir freuen uns sehr, dass die Skibrille bereits einen so guten ersten Eindruck hinterlässt und du mit der Verarbeitungsqualität sowie dem zusätzlichen Glas zufrieden bist. 😊
Jetzt bleibt nur noch, auf den nächsten Winter zu warten und die Brille auf der Piste ausgiebig zu testen. Wir wünschen dir schon jetzt viele großartige Skitage und hoffen, dass sie deine Erwartungen dort genauso erfüllt wie beim Auspacken! ❄️⛷️
Viele Grüße,
POC
Perfect materials as usual
Perfect materials as usual. Package and delivery as expected.
6 de agosto de 2026
Resposta da POC
Hej Fabrizio,
Thank you for your kind words!
It’s wonderful to hear that the materials, packaging, and delivery lived up to your expectations.
We truly appreciate your trust in POC and wish you many great adventures ahead! 🚴♂️🏔️
All the best,
POC
Resposta da POC
Hej Blake,
Thank you so much for your kind words. We’re really happy to hear you had a great experience, and that you’re enjoying your POC product. We truly appreciate your support and taking the time to leave a review.
Enjoy your rides and stay safe! 🚴♂️
Sincerely,
POC
Ventral lite
Everything about the delivery and communication was great. Helmet was packed well in quality box etc. I would have loved to get a POC sticker or two.
6 de agosto de 2026
Resposta da POC
Hej Franklin,
Thank you for taking the time to leave a review.
We're delighted to hear that you're happy with your items and that your order was delivered to your expectations. We'd be happy to send you a few POC stickers. Please send your request to connect.na@poc.com and we'd be happy to get those in the mail for you!
We truly appreciate your support and hope you continue to enjoy your POC gear. 🚴♂️
Sincerely,
POC
Resposta da POC
Hej Xavier!
Thank you for your review!
We're delighted to hear that you had a good experience and that everything was handled quickly. We appreciate your support!
All the best,
POC
Resposta da POC
Hej Monika!
Vielen Dank für Ihr positives Feedback!
Es freut uns sehr zu hören, dass sowohl die Lieferung als auch die Retoure reibungslos verlaufen sind.
Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.
Alles Liebe,
POC
Product's quality and packaging is…
Product's quality and packaging is great. Delivery fast
6 de agosto de 2026
Resposta da POC
Hej Guus!
Thank you for taking the time to leave a review.
We're pleased that the product met your expectations and that it arrived quickly.
Enjoy your new gear!
All the best,
POC
Hohe Kosten für Rücksendung
Wie bereits geschrieben von einem anderen Nutzern: schwache Leistung betreffend Rücksendung. Nicht Mitglieder können den Versand in die Niederlande organisieren und Kosten tragen.
Ich werde nichts mehr bestellen.
10 de agosto de 2026
Opinião espontânea
Resposta da POC
Hej Joe.
Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Sie mit unserem Rücksendeprozess unzufrieden waren.
Wir verstehen, dass die Organisation und die Kosten einer Rücksendung ins Ausland frustrierend sein können. Kostenlose Rücksendungen bieten wir derzeit ausschließlich für Bestellungen von POC-Mitgliedern an, die bereits zum Zeitpunkt des Kaufs Mitglied waren. Diese Bedingungen sind auf unserer Website beschrieben.
Gleichzeitig möchten wir darauf hinweisen, dass die Möglichkeit, POC Member zu werden und dadurch von Vorteilen wie kostenlosen Rücksendungen zu profitieren, während des Bestellprozesses mehrfach angeboten wird. Die Mitgliedschaft ist kostenfrei und kann bereits vor dem Kauf einfach erstellt werden.
Dennoch nehmen wir Ihr Feedback sehr ernst, da wir stets daran arbeiten, das Einkaufserlebnis für alle Kundinnen und Kunden zu verbessern.
Wir bedauern, dass wir Ihre Erwartungen in diesem Fall nicht erfüllen konnten, und bedanken uns, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen.
Ihr POC Team
Simple, easy and quick
Simple, fast and easy. Third time making a purchase from POC - will continue to use their products
26 de julho de 2026
Resposta da POC
Hej Nigel,
Thank you for your continued trust in POC and for taking the time to leave a review!
We're delighted to hear that your shopping experience was simple, fast, and easy.
Thanks for being part of the POC community. We truly appreciate your support and look forward to being part of many more adventures ahead!
All the best,
POC
Rasche Lieferung, unkomplizierter Umtausch
Lieferung erfolgt extrem rasch, Umtausch funktioniert einwandfrei mit schneller Geldrücküberweisung
3 de agosto de 2026
Resposta da POC
Hej Karinn,
Vielen Dank, dass du dir die Zeit für diese Bewertung genommen hast. Wir wünschen dir viel Freude mit deinen Produkten und hoffen, dich bald wieder bei POC begrüßen zu dürfen!
Beste Grüße,
POC
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