Returns - Unfortunately I've had to return two items. But not only do I have to pay for the return, I stall haven't received any acknowledgement or refund. Very poor service. No other premium cycle... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
No ability to adjust price for a recent purchase. Helmet went down significantly within return window, had to buy another and return (suggested by support), to get adjustment. That part is a hassle... Ver mais
A empresa respondeu
Eva from HQ was a dream to deal with. After explaining a poor experience on the bike and the role POC helmets played in preventing me from having a “mush” head! She listened and responded appropriatel... Ver mais
A empresa respondeu
I bought the cadence bib shorts, as the first bib shorts that I have ever used I have nothing to compare it to but I must say they fit very well and I have been able to stay in the saddle longer; I th... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de artigos desportivos
- também em
- Ciclismo de estrada
- Loja de artigos para desportos ao ar livre
- Loja de artigos para desportos de Inverno
Escrito pela empresa
Born and based in Stockholm, Sweden, we are a safety and performance pioneer on a global mission: protect lives and reduce the consequences of accidents for athletes and anyone inspired to be one. At the core of everything we believe and do lies data, research, and rigorous testing. Whether on the mountains, trails, or winding roads, a ride with POC is a ride protected by science. Every one of our products starts the same: by finding and defining a problem. What follows is a meticulous process guided by three core principles: safety, performance and design. From material selection to shaping to colour and everything in between, every product decision is weighed according to these principles until we achieve the best possible harmony between the three, resulting in well-crafted protection for elite-level performance. But harmony does not mean conformity. With an explorative and curious mindset, we’re not afraid to create products that break convention and stand out from the crowd. Just like the athletes we support, we’re diligent in our tracking of data and relentless in our questioning, determined to find every single area for improvement. Getting to know all the parameters and variables of a sport is what allows us to create products that could not only reduce the consequences of an accident, but prevent it altogether. Lenses that enhance your vision, colours that get you noticed, ventilation channels that keep you cool and level-headed are a few examples of what our preventive work can lead to. At the forefront of this work lies POC Lab, consisting of our Tech & Research team and Advisory Board.
Informações de contacto
Nackagatan 4, 116 49, Stockholm, Suécia
- connect@poc.com
- poc.com
New snow arrivals
4,2
Bom
217 opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 100% das suas opiniões negativas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da POC
Hej Deb,
Thank you for sharing your recent shopping experience.
We're pleased to hear that you are happy with your items and that your order arrived promptly. We appreciate your support and hope you continue to enjoy your POC gear!🚴♂️
Sincerely,
POC
Trust in quality …
I have previously had equipment from POC and have been very satisfied with its quality and functionality. This was advertised directly to me and I researched it on social media (YouTube). I was looking to buy the type of items and the familiarity and trust I have with POC was the winning combination.
24 de julho de 2026
Resposta da POC
Hej Paul,
Thank you for taking the time to leave a review. We're delighted to hear that you're happy with your items.
We truly appreciate your support and hope you continue to enjoy your POC gear. 🚴♂️
Sincerely,
POC
POC has the best protective equipment…
POC has the best protective equipment money can buy.
23 de julho de 2026
Resposta da POC
Hej Nick,
Thank you for taking the time to leave a review!
We truly appreciate your support and hope you continue to enjoy your POC gear. 🚴♂️
Sincerely,
POC
Great products
Great products! Saved my noggin already once so I replaced it with the same model.
1 de julho de 2026
Resposta da POC
Hej!
Thank you for taking the time to leave a review!
We're delighted to hear that you're happy with your helmet and that it has already done exactly what it was designed to do—protect you when it mattered most.
We truly appreciate your trust in POC and are honoured that you chose the same model again.
Ride safe, and we hope your new helmet serves you just as well for many adventures to come! 🚴♂️🧡
All the best,
POC
Ich hatte eine hervorragende Erfahrung…
Ich hatte eine hervorragende Erfahrung mit dem POC-Kundenservice. Besonders Eva war unglaublich freundlich, hilfsbereit und professionell. Der gesamte Garantieprozess verlief schnell und unkompliziert, und ich hatte überhaupt keine Probleme. Sie hat sich viel Mühe gegeben und war jederzeit sehr nett.
So einen guten Kundenservice erlebt man nur selten. Vielen Dank für die großartige Unterstützung – das war mit Abstand einer der besten Kundenservices, die ich je erlebt habe. Ich kann POC und den Kundenservice uneingeschränkt weiterempfehlen!
23 de julho de 2026
Opinião espontânea
Resposta da POC
Hej Shubh!
Vielen Dank, dass du dir die Zeit genommen hast, deine Erfahrungen mit uns zu teilen!
Es freut uns sehr zu hören, dass du mit unserem Kundenservice und dem Garantieprozess so zufrieden warst. Unser Ziel ist es, immer schnell, unkompliziert und professionell zu helfen – umso schöner ist es, wenn das so positiv wahrgenommen wird.
Auch wenn wir tatsächlich keine Kollegin namens „Sue“ haben, glauben wir zu wissen, wer dir weitergeholfen hat 😊. Selbstverständlich geben wir dein tolles Feedback an die betreffende Person und das gesamte Team weiter.
Vielen Dank für deine freundlichen Worte, dein Vertrauen in POC und deine Empfehlung. Solches Feedback motiviert uns jeden Tag aufs Neue, unseren Kunden den bestmöglichen Service zu bieten.
Wir wünschen dir weiterhin viele sichere und großartige Abenteuer 🚴♂️⭐️
Alles Liebe,
POC
5-Star Service from Eva at POC
had an outstanding experience thanks to Eva from POC's Customer Service team.
She went above and beyond to help me track my ski helmet when it hadn't arrived. UPS was making the situation incredibly frustrating, but Eva took ownership from the very beginning and helped with absolutely everything. The feeling tha I never felt like I was dealing with the problem alone was truly amazing!
I have honestly never experienced customer service like this before. Eva was professional, kind, proactive, and genuinely cared about finding a solution. She turned what could have been a very stressful experience into a positive one.
POC is very lucky to have someone like Eva on their team. Their products have always been 5/5 in my experience, and thanks to Eva, I can now say their customer service is 5/5 as well. Thank you again for the exceptional support!
16 de julho de 2026
Opinião espontânea
Resposta da POC
Hej Alexia,
Thank you so much for your wonderful review.
We’re delighted to hear that Eva was able to support you through such a frustrating situation and make the process easier.
Providing personal, proactive assistance is exactly the level of service we strive for, and your kind words mean a great deal to us. We’ll be sure to share your feedback with Eva and the rest of the team.
Thank you for your trust in POC and for being a valued customer. We hope you enjoy your new helmet and have a fantastic season ahead!
All the best,
POC
Resposta da POC
Hej Paulo,
We appreciate you sharing your feedback with us.
We're delighted to hear you had a pleasant shopping experience with us and that your order arrived promptly. We appreciate your support and hope you continue to enjoy your POC gear!🚴♂️
Sincerely,
POC
Love the brand and felt the shipment…
Love the brand and felt the shipment time was reasonable with no surprises. Everything is high quality and fits comfortably
30 de junho de 2026
Resposta da POC
Hej Scott,
Thank you for taking the time to share your recent experience.
We’re pleased to hear that you’re happy with your items and that your order arrived promptly. We appreciate your support and hope you continue to enjoy your POC gear! 🚴♂️
Sincerely,
POC
This is my first POC helmet
This is my first POC helmet, and it meets my expectations. The fit is great. Delivery came ahead of original delivery date.
4 de julho de 2026
Resposta da POC
Hej Romolo,
Thank you for taking the time to share your recent experience.
We're delighted to hear that your order arrived promptly and that you are satisfied with your new helmet.
We truly appreciate your support and hope you continue to enjoy your POC gear! 🚴♂️
Sincerely,
POC
Resposta da POC
Hej Karine,
Thank you for taking the time to share your recent experience.
We're delighted to hear that you're happy with your items and that your order arrived quickly. We truly appreciate your support and hope you continue to enjoy your POC gear! 🚴♂️
Sincerely,
POC
Resposta da POC
Hej Diane,
We appreciate you taking the time to leave a review.
We're delighted to hear that you're happy with your items and that delivery of your order exceeded expectations.
We truly appreciate your support and hope you continue to enjoy your POC gear!🚴♂️
Sincerely,
POC
We now have 3 POC helmets…
We now have 3 POC helmets and the last one is my most favorite helmet ever and in a lovely green color. I really wish they would bring back their cycling glasses that looked like street glasses! Those were the best and I've lost the pair I had. My husband has also bought some of their clothing and it's great stuff, fits well, great quality.
30 de junho de 2026
Resposta da POC
Hej Amy,
Thank you for taking the time to share your feedback.
We are delighted to hear that you are enjoying your POC gear!
Feedback like yours motivate us to continue delivering the highest quality products and experiences for our customers.
We sincerely appreciate your support and thank you for choosing POC. 🚴♂️
Kind regards,
POC
Super 👌 kvalité och design!
2 de julho de 2026
Resposta da POC
Hej Magdalena!
Thank you for taking the time to leave a review! We're delighted to hear that you're happy with your items and the quality.
We truly appreciate your support and hope you continue to enjoy your POC gear. 🚴♂️⭐️
All the best,
POC
A great product with very responsive…
A great product with very responsive customer service.
2 de julho de 2026
Resposta da POC
Hej Warren,
Thank you for taking the time to share your feedback
We're delighted to hear that you're happy with your purchase and level of service you received.
We truly appreciate your support and hope you continue to enjoy your POC gear. 🚴♂️
Sincerely,
POC
Glasses holder didn't hold my glasses
Was stoked to get my helmet. Awesome packaging awesome product BUT the eye glasses garage did not hold my cycling Oakleys...which was a bummer and needed to return. Wish you guys were Then returning process wasn't very easy and cost me 35 dollars.
Wouldn't have ordered in the first place if there was a specific note on which glasses they work with.
1 de julho de 2026
Resposta da POC
Hej Albert,
Thank you for taking the time to share your honest feedback.
We are pleased to hear you were satisfied with the product quality and packaging, however, we understand your frustration regarding eyewear compatibility and return process.
We are committed to providing an exceptional shopping experience, and your feedback plays an important role in helping us continuously improve our products and services.
Sincerely,
POC
Resposta da POC
Hej Jean-Philippe,
We're delighted to hear that you're happy with your items and that your order arrived quickly.
We truly appreciate your support and hope you continue to enjoy your POC gear! 🚴♂️
Sincerely,
POC
Seemless and nice packaging
4 de julho de 2026
Resposta da POC
Hej Mark,
Thank you for taking the time to leave a review.
We're delighted to hear that you're happy with your items and that our product presentation exceeded expectations.
We truly appreciate your support and hope you continue to enjoy your POC gear. 🚴♂️
Sincerely,
POC
On Sale, Excellent Packaging, Quick Shipping !!!
It's always great to be able to find POC's gear on sale & thanks to POC for letting me know ...
Great prices, excellent packaging of the gear, & very quick shipping !!!
30 de junho de 2026
Resposta da POC
Hej Jim,
Thank you for taking the time to leave a review.
We're delighted to hear that you're happy with your items and that your order arrived quickly!
We truly appreciate your support and hope you continue to enjoy your POC gear. 🚴♂️
Sincerely,
POC
Schnelle Lieferung, top Qualität
Schnelle Lieferung. Die Handschuhe sind wie gewohnt auf aehr hohem Qualitätsniveau.
3 de julho de 2026
Resposta da POC
Hej Mirco!
Vielen Dank, dass du dir die Zeit für eine Bewertung genommen hast!
Es freut uns sehr zu hören, dass du mit deinen Handschuhen zufrieden bist.
Vielen Dank für deine Unterstützung – wir wünschen dir weiterhin viel Freude mit deiner POC-Ausrüstung! 🚴⭐️
Alles Liebe,
POC
Fantastic Buy
Easy buying experience. Top quality product. Delivered quickly and well packaged.
2 de julho de 2026
Resposta da POC
Hej Niels,
Thank you for taking the time to leave a review.
We're delighted to hear that you're happy with your items and that your order arrived quickly.
We truly appreciate your support and hope you continue to enjoy your POC gear! 🚴♂️
Sincerely,
POC
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