Returns - Unfortunately I've had to return two items. But not only do I have to pay for the return, I stall haven't received any acknowledgement or refund. Very poor service. No other premium cycle... Ver mais
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Leia as opiniões dos outros
No ability to adjust price for a recent purchase. Helmet went down significantly within return window, had to buy another and return (suggested by support), to get adjustment. That part is a hassle... Ver mais
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Eva from HQ was a dream to deal with. After explaining a poor experience on the bike and the role POC helmets played in preventing me from having a “mush” head! She listened and responded appropriatel... Ver mais
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I bought the cadence bib shorts, as the first bib shorts that I have ever used I have nothing to compare it to but I must say they fit very well and I have been able to stay in the saddle longer; I th... Ver mais
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Informações sobre a empresa
- Loja de artigos desportivos
- também em
- Ciclismo de estrada
- Loja de artigos para desportos ao ar livre
- Loja de artigos para desportos de Inverno
Escrito pela empresa
Born and based in Stockholm, Sweden, we are a safety and performance pioneer on a global mission: protect lives and reduce the consequences of accidents for athletes and anyone inspired to be one. At the core of everything we believe and do lies data, research, and rigorous testing. Whether on the mountains, trails, or winding roads, a ride with POC is a ride protected by science. Every one of our products starts the same: by finding and defining a problem. What follows is a meticulous process guided by three core principles: safety, performance and design. From material selection to shaping to colour and everything in between, every product decision is weighed according to these principles until we achieve the best possible harmony between the three, resulting in well-crafted protection for elite-level performance. But harmony does not mean conformity. With an explorative and curious mindset, we’re not afraid to create products that break convention and stand out from the crowd. Just like the athletes we support, we’re diligent in our tracking of data and relentless in our questioning, determined to find every single area for improvement. Getting to know all the parameters and variables of a sport is what allows us to create products that could not only reduce the consequences of an accident, but prevent it altogether. Lenses that enhance your vision, colours that get you noticed, ventilation channels that keep you cool and level-headed are a few examples of what our preventive work can lead to. At the forefront of this work lies POC Lab, consisting of our Tech & Research team and Advisory Board.
Informações de contacto
Nackagatan 4, 116 49, Stockholm, Suécia
- connect@poc.com
- poc.com
New snow arrivals
4,2
Bom
217 opiniões
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Schlecht, noch schlechter, POC
Das Schlimmste, was ich bei einer Retour je erlebt habe, der Alptraum schlechthin. Ich würde dort nie wieder etwas bestellen.
20 de maio de 2026
Opinião espontânea
Resposta da POC
Hej Markus,
Es tut uns sehr leid zu hören, dass du eine so negative Erfahrung mit deiner Rücksendung gemacht hast.
Bei Fragen oder Unklarheiten kannst du dich jederzeit gerne vorab an unseren Customer Service wenden – wir sind immer bemüht, gemeinsam eine passende Lösung zu finden.
Sollte das Paket noch nicht aufgegeben worden sein, wende dich bitte ebenfalls direkt an unseren Kundenservice, damit wir dich bestmöglich unterstützen können.
https://poc.com/en/customer-service
Vielen lieben Dank,
POC
Excellente expérience avec le service client
Excellente expérience avec le service client.
Casque commandé (300€) et soit-disant « livré » par ces incapables d’UPS. En réalité, le colis a été déposé sur le pas de ma porte et a été volé avant que je rentre chez moi le soir. Le service client de POC m’a directement envoyé un nouveau casque après un seul mail de ma part. J’ai grandement apprécié leur réactivité et ce geste commercial.
12 de maio de 2026
Opinião espontânea
Concussion after crash
I purchased the POC Ventral MIPS helmet from Competitive Cyclist. I like the appearance and comfort of the helmet but after a crash I’m concerned about the impact protection and safety of the helmet. I adjusted the helmet according to POC specs. While the it only shows one small impact mark, I suffered a concussion. I am not an engineer but it appears that the helmet did not absorb or cushion my head from the impact as it should have done.
24 de abril de 2026
Opinião espontânea
Resposta da POC
Hej David,
Thank you for your feedback, and we hope you´re recovering well after the crash!
Helmets like the Ventral MIPS are designed to reduce the risk of serious head injuries by absorbing and managing impact energy.
Even when a helmet shows only minor external damage, it may have absorbed significant energy during a crash.
However, it’s important to note that no helmet can fully prevent concussions, as they are primarily caused by rapid acceleration and rotational forces affecting the brain.
The MIPS system is specifically designed to help reduce rotational motion transferred to the head, which is one of the key factors in concussions.
That said, the outcome of an impact depends on many variables such as speed, angle, and surface conditions.
Thank you and kind regards,
POC
Rückgabe ein schlechter Witz
Rückgabe ein schlechter Witz. Obwohl Logistic Zentrum in GER muss das Paket nach NL geschickt werden.
26 de abril de 2026
Opinião espontânea
Resposta da POC
Hej!
Danke für dein Feedback.
Gerne möchten wir das kurz richtigstellen und erklären:
Ja, in Deutschland betreiben wir ein Sortierzentrum, das wir für POC‑Member nutzen. POC‑Member innerhalb der EU (ausgenommen Schweiz, Norwegen und Großbritannien) erhalten für Rücksendungen ein kostenloses UPS‑Rücksendeetikett. Sobald das Paket im deutschen Sortierzentrum eingetroffen ist, wird es an unser Zentrallager in den Niederlanden weitergeleitet.
Für Nicht‑POC‑Member erfolgt die Rücksendung direkt an unser zentrales Logistikzentrum in den Niederlanden. Von dort aus versenden wir auch unsere Ware an unsere Kundinnen und Kunden.
Wir verstehen, dass dieser Ablauf auf den ersten Blick etwas umständlich erscheinen kann, und nehmen dein Feedback sehr ernst.
Vielen Dank, dass du dir die Zeit dafür genommen hast.
POC
Acquistato cuscinetti di ricambio per casco mtb.
Acquistato cuscinetti di ricambio per casco.
Il corriere scrive di aver consegnato, ma non riceviamo il pacco.
Scrivo al servizio clienti Poc (che risponde sempre e subito...avevo già chiesto info per la taglia del prodotto) e mi dicono che contattano il corriere, ma che comunque nel frattempo mi rispediscono il prodotto (complice il fatto del costo contenuto) che mi arriva nel giro di 2 giorni.
Oltre a questo una scontistica per chi si iscrive alla newsletter utile e reale (zero costi di spedizione sempre e 15% di sconto sul primo acquisto. Non come tante aziende dove poi trovi la clausola (scritta in microscopico) che queste scontistiche vengono applicate solo da certi importi in poi (sempre piuttosto alti..).
Quindi che dire...TOP!
23 de abril de 2026
Opinião espontânea
Sehr schlechte Qualität kauft kein POC ganzer Helm löst sich Schutzschicht mein Geburtstag ist zerstört
Es löst sich überall so eine Art Folie auf dem Helm so etwas überteuertes Minderwertiges es war mein Geburtstag Geschenk hab keine Rechnung also keine Hoffnung Geld zurück zu bekommen warum tut ihr sowas eigentlich hört auf mit wir überprüfen und es tut mir leid ich kann vor POC nur warnen
23 de abril de 2026
Opinião espontânea
Resposta da POC
Hej Florian!
Es tut uns leid zu hören, dass sich die matte Beschichtung deines Helms löst!
Bitte sende uns einige Fotos deines Helms, einschließlich der Seriennummer und des Produktionsdatums, an die untenstehende E-Mail-Adresse.
Du findest diese Angaben auf den Aufklebern im Inneren des Helms.
E-Mail-Adresse: connect.eu@poc.com
Vielen lieben Dank,
POC
Eigentlich nicht mal einen Stern
Eigentlich nicht mal einen Stern. Hab jetzt schon der zweiten Poc Tectal in schwarz matt bekommen und auch bei diesem löst sich die matte Lackschicht wie Wachs von der Helmoberfläche. Das ist doch keine Lackierung. Was verabeitet ihr denn da??
Als für diesen Preis erwarte ich schon Qualität.
13 de abril de 2026
Opinião espontânea
Resposta da POC
Hej Guido!
Es tut uns leid zu hören, dass du diese Erfahrung gemacht hast – das entspricht natürlich nicht unserem Qualitätsanspruch.
Wir verstehen gut, wie frustrierend das ist.
Bitte melde dich in solchen Fällen direkt bei unserem Kundenservice. So können wir uns deinen Fall genauer anschauen und gemeinsam eine passende Lösung finden – wir helfen dir hier sehr gerne weiter.
Vielen Dank für dein Feedback!
POC
Jag har mailat kundtjänst 3 gånger…
Jag har mailat kundtjänst 3 gånger under 3 veckors tid för att få hjölp med en retursedel, utan att få svar. Det gör att jag behöver betala en returfraktsedel på 400 kronor själv, när dem egentligen ska stå för den då jag är medlem. Produkterna är bra, men när jag behöver lägga energi på denna typ av problem kommer jag handla från ett annat varumärke nästa gång!
7 de abril de 2026
Opinião espontânea
Resposta da POC
Hej Fanny!
Thank you for your review, and we’re really sorry to hear about your experience. We completely understand how frustrating it must have been to reach out multiple times without receiving a response.
We’ve checked your case and found that your email was unfortunately routed to the spam folder by our system, which is why we weren’t aware of it.
We sincerely apologise for the inconvenience and the frustration this has caused.
This is certainly not the experience we want to provide, and we’re very sorry that this resulted in extra effort and costs on your side.
Please rest assured that we’re here to help and will make sure your case is handled properly.
Thank you for bringing this to our attention.
POC
Shocking b2b relations they sold us the…
Shocking b2b relations they sold us the idea of a partnership on the phone and then got marketing off us for a whole year and then put debt collectors for some helmets that cost them very little.
1 de outubro de 2025
Opinião espontânea
Resposta da POC
Thank you for taking the time to share this feedback. We’re genuinely sorry to hear that your experience hasn’t matched your expectations. As this review does not include specific details, we’re unfortunately unable to identify the situation or understand what may have gone wrong.
We would really appreciate the opportunity to look into this properly. Could you please contact us directly at office@poc.com with your company name and any reference details? This will help us clarify what happened and resolve the matter as quickly as possible.
We always aim for transparent and fair B2B partnerships, and we are keen to clear up any misunderstandings, including billing or communication issues, to ensure a constructive outcome for both sides.
Looking forward to hearing from you so we can assist further. POC Customer Service
I bought a product on the website for…
I bought a product on the website for my Christmas holidays. I did not receive at the adress i gave. Not poc fault. Then i changed the adress and receive it well, but wrong size !
So I sent it back for a refund.
Still it’s a 6 stars service, I had the chance to talk to Eva who managed everything since day 1.
Working as a manager in à store, it’s very important to face the same contact. She managed everything as a pro even if it started wrong.
I’ll defenetly buy again this brand with this kind of customer service.
Bravo !
24 de dezembro de 2025
Opinião espontânea
I would strongly recommend avoiding…
I would strongly recommend avoiding purchases directly from the POC website. Unfortunately, my experience with their return process was extremely disappointing.
Because my email address had not been registered prior to placing the order, I was apparently not eligible for a free return or any assistance with the process. Customers are left to organize everything entirely on their own.
In my situation, returning a relatively large package internationally would cost a significant amount of money. I have rarely encountered such a complicated and impractical return policy.
I would strongly recommend purchasing them through retail stores rather than directly from poc.com.
5 de março de 2026
Opinião espontânea
Resposta da POC
Hej!
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience with the return process did not meet your expectations.
Our free return labels are available for customers who were registered as POC members at the time the order was placed. If the membership registration is not fully completed before checkout, the system unfortunately cannot apply the member benefits, including free standard shipping and free returns.
That said, we always encourage customers to reach out to our customer service team first if they encounter any issues with an order or return. In many cases, we can review the situation and help find a solution or guide you through the process.
We appreciate your feedback, as it helps us improve the customer experience, and we hope you will consider giving us another opportunity in the future. If there is anything we can still assist you with, please don’t hesitate to contact our customer service team.
Thank you and kind regards,
POC
I bought a mountain bike helmet…
I bought a mountain bike helmet directly from the poc site december 2025 et they shipped one from 2021!!!! For an helmet over 200$ it’s totally Innacceptable.
6 de janeiro de 2026
Opinião espontânea
Resposta da POC
Thank you for your feedback. We understand your concern regarding the manufacturing date of helmets. Please allow us to clarify: as long as a helmet has been stored correctly, in suitable conditions without exposure to sunlight, heat, or humidity, it maintains its full protective performance and safety.
POC helmets are designed for a recommended lifespan of at least 3 years of use, with lifespan begining the first date of use. The production date does not reduce their safety or quality when the product has been handled and stored properly before sale.
We hope this helps to clarify the situation, and we appreciate you taking the time to share your thoughts. Please reach out to info+na@poc.com if you have any further concerns and we'd be more than happy to assist you!
POC
Schlechte Haltbarkeit des POC Octal X MIPS
Ich habe einen ungenutzten POC Octal X MIPS. Ich wollte ihn nach einem Jahr Lagerung im Schrank mit Spüli sauber machen und der schwarze matte Lack platzt ab. Des weiteren weißt der Helm Falten/Druckspuren im Schaumstoff auf, die laut POC Support nicht normal sind, aber auch unter den Polstern zu finden sind. Ich habe den Helm nicht getragen und bezweifele das falls der Helm vor meinem Kauf schon mal retourniert wurde, dieser an vielen Stellen mechanisch bearbeitet wurde. Die Qualität des ca. 200€ teuren Helmes scheint schlecht zu sein.
2 de fevereiro de 2026
Opinião espontânea
Resposta da POC
Hej!
vielen Dank, dass Du Dir die Zeit genommen hast, Dein Feedback zu teilen.
Bitte kontaktiere uns direkt über unseren Support oder den Händler, bei dem Du den Helm gekauft hast, und sende uns gern Fotos vom Lackabplatzer und den Schaumstoffstellen, sowie der Rechnung.
So können wir den Fall prüfen und gemeinsam eine Lösung finden.
Uns ist es sehr wichtig, dass unsere Kunden voll Vertrauen in ihre Helme haben.
Wir hoffen, dass wir das Problem schnell zu Deiner Zufriedenheit klären können.
Liebe Grüße,
POC
Customer service
After email after email. There just seems like there is no human contact to it. And yet after sending my image via website and via email about 5 times. They still dont have it.. wasted my money so far.
31 de janeiro de 2026
Opinião espontânea
Resposta da POC
Hej Rhys,
Thank you for your review, we appreciate your honest feedback. We are sorry to hear about your recent experience. We would love to take a deeper look at your questions to see how we can assist you. Based on your location, please reach out to: info+na@poc.com, info+eu@poc.com, info+jp@poc.com, or info+apac@poc.com.
Great customer service
Just had brilliant customer service from POC
Cycling helmet had fault with adjustment system
POC sending spare replacement part by return, free of charge
Can’t ask for more than that
15 de janeiro de 2026
Opinião espontânea
Resposta da POC
Hej Mike,
Thank you for your kind words and for taking the time to share your experience.
We’re delighted to hear that our customer service team was able to help quickly and that the replacement part is on its way. Providing efficient and supportive service is very important to us, so it’s great to know we met your expectations.
Thank you for choosing POC, and we wish you many safe and enjoyable rides ahead.
Kind regards,
POC
I am extremely impressed with POC
I am extremely impressed with POC as a brand. The quality of their helmets is outstanding — you can really feel the attention to detail, safety, and comfort the moment you use them.
What truly sets POC apart, however, is their customer support. The support team is professional, friendly, and genuinely helpful. Any questions or concerns are handled quickly and with care, which gives me a lot of confidence in the brand.
I fully stand behind POC and would highly recommend their products to anyone who values safety, quality, and excellent customer service.
16 de janeiro de 2026
Opinião espontânea
Terrible return policy
Have been a loyal customer to POC products for many years, and have spent large amounts of money on their products. Would highly advise against buying from their own website however. I hadn't registered my email before purchasing, so wasn't eligble for a free return or any help with it. I wouldn't have mind paying for the return, as is the case for many other stores, but instead you are expected to handle the return all on your own. Shipping a large package internationally would cost at least half of what I paid for the product, a VPD back protector for 120 Euro. I have never seen a return policy like this before.
I recommend their products but they should be bought in retail - not on poc.com. Will not be supporting POC in the future.
22 de dezembro de 2025
Opinião espontânea
Resposta da POC
Hej Linus,
Thank you for taking the time to share your feedback. We’re sorry to hear about your disappointment.
We would like to clarify that free returns are available to POC members who were active members at the time of purchase, in line with our return policy.
Customers who are not members at the time of purchase are responsible for arranging and covering the return shipment themselves, including international returns.
We understand that international shipping costs can be high, and we appreciate you sharing this perspective.
We truly value your long-term support of POC products and regret that this experience has impacted your view of purchasing directly from us.
Thank you again for your honest feedback.
POC
Info eu adress not working anymore…
Info eu adress not working anymore whereas they say we will come back on the 5 january
never received my product
6 de janeiro de 2026
Opinião espontânea
Resposta da POC
Hej Romain!
Thank you for taking the time to share your feedback.
We’re sorry to hear that your email did not reach us initially. We did, however, receive your message on 06/01/2026, after which a replacement order was promptly shipped.
We’re pleased to confirm that the replacement was delivered and received successfully. Thank you for sharing your experience and giving us the opportunity to resolve the issue.
POC
This company sucks
This company sucks. I have bought so much POC in the past from my local trek store and this was my first online purchase, but I wont buy anything ever again.
I made my first online purchase because they offered me a 15% discount on my first order. I was having issues applying the code but I placed the order thinking customer service could help adjust my order to include the code. NOPE. Their best solution was for me to wait 2 weeks for my order to arrive, send it back, cancel the order, order it again, and then I could get the 15% off. What year is it?! This is your best customer service solution?
Here is the customer service email.
Unfortunately, we are not able to retroactively apply discount codes once an order has been placed.
You are welcome to return the original order once it arrives (or if it has already arrived) for a refund, and place a new order using the discount code. If you would like to save the code for another order, we can look up the expiration date for your code as well, so you know when to use it by.
We appreciate your understanding.
Thank you and kind regards,
Ali
Customer Service
I then asked if they could just give me a gift card for the amount and their answer was a flat no.
Awful customer service. Loyal customer lost over $40. I tell all my cycling friends too.
"We would like to clarify that while we would have loved to retroactively apply your discount code, unfortunately our system is unable to once orders have been submitted."
Why dont you send me some socks or something to make up for it? here is my order # so you have all my info. order 7581618. I am a men's 11 US show size. Send me something worth $40 and it will satisfy me.
2 de janeiro de 2026
Opinião espontânea
Resposta da POC
Thank you for taking the time to share your feedback. We're sorry to hear about your disappointment.
We would like to clarify that while we would have loved to retroactively apply your discount code, unfortunately our system is unable to once orders have been submitted.
We truly value your feedback as we aim to improve our systems in the future.
Watch out for bad customer service
Watch out for bad customer service!
I purchased a POC Cularis helmet in August (via Biker Boarder Germany) After a minor fall, one of the visor mounting tabs broke and a small crack appeared in the visor. Things like this happen and the visor did what it was constructed for. But now comes the disappointing part:
I contacted POC to order a replacement visor and was informed that replacement visors for this model will not be available until the 2026 biking season, with no exact delivery date.
As a result, the helmet is currently not fully usable after a normal accident scenario, despite being a current, non-discontinued product.
Customer service advised waiting until next season or contacting the dealer, although spare-part availability depends on the manufacturer.
Potential buyers may want to consider the availability of essential spare parts when purchasing a poc helmet or don’t fall in the winter season.
Update 1.1.26
Thank you for the reply. Unfortunately, no concrete solution or timeline was provided, so the issue remains unresolved.
17 de dezembro de 2025
Opinião espontânea
Resposta da POC
Update 21/01/2026.
Hej Gregor,
We’re happy to let you know that we have some of the spare visors available now, and we’d be glad to send one out to you free of charge.
Please reach out to our customer service team so we can arrange the shipment for you. We hope this helps, and that you continue to enjoy your POC gear!
POC
Hej Gregor,
Thank you for taking the time to share your experience and feedback. We truly appreciate you bringing this to our attention.
We’re sorry to hear about the inconvenience you’ve experienced with the replacement visor availability and understand how frustrating this situation must be, especially with a current product.
Your feedback is very valuable to us, and we will make sure it is passed on to the responsible team for review. Insights like yours help us identify areas where improvements are needed.
Thank you again for your honesty and for sharing your perspective.
POC
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