Our experience with Polar Tours was great. Everyone we communicated with was prompt, efficient, and friendly. They answered all questions and offered needed guidance in a timely manner. Our trip aboar... Ver mais
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I was to sail September 12. to the 19. to Greenland Disko Bay and Beyond. I was at the Airport in Copenhagen Terminal 2 on the 12. of September at 4:30 am with the intend to check in at at the Air Gr... Ver mais
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Celia Smith was an amazing agent who stayed with us through all of our trepidation and flip flopping. She is the most patient agent out there who is also kind and considerate. Celia honore... Ver mais
A empresa respondeu
We had the most fabulous trip on Rembrant Van Rjn. All the crew on board from the Captain and his crew to the guides under Geordie but not least the fabulous Christina and her great chef were simply... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Unlike many other travel agents who sell trips to Antarctica or the Arctic, we are a team of true polar experts, each with extensive knowledge of the regions. We would love to share our wealth of knowledge with you, in order to enhance your experience of these incomparable destinations.
Informações de contacto
Lausitzer Str. 31, 10999, Berlin, Alemanha
- +13474932978
- service@polartours.com
- polartours.com
4,4
Excelente
55 opiniões
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Where is the Air Greenland check in Counter?
I was to sail September 12. to the 19. to Greenland Disko Bay and Beyond. I was at the Airport in Copenhagen Terminal 2 on the 12. of September at 4:30 am with the intend to check in at at the Air Greenland counter to fly to Greenland and board the Ocean Albatros, which I sailed in March 2026 to Antarctica. I was not able to find the Air Greenland Counter nor any staff members to help me with the check in procedure. I made several calls to the phone numbers provided on the travel documents, but no one answered. I do not have any incoming call logs indicating that someone from your organization made any attemt to reach out to me to nor did I hear my name to becall over the PA system.
12 de setembro de 2026
Resposta da Polartours
Thank you for sharing your experience, and we sincerely apologize for the distress and confusion you encountered at Copenhagen Airport on the morning of your departure.
We understand how stressful it must have been not to find the check-in counter or reach anyone by phone. Please know that I have personally spoken with my colleagues about your case, and I can confirm that someone from our team has since been in contact with you to clarify the situation and provide the support you needed.
We take this feedback very seriously and are reviewing our on-site communication so that our travelers always know exactly where to go and whom to contact in such situations.
Thank you for your patience and for bringing this to our attention.
j'essaye de joindre Polartours de façon…
j'essaye de joindre Polartours de façon urgente depuis 5 jours (premier contact le 18 septembre 2026, on est le 22) à cause d'un changement de vol retour une fois le bateau de retour à quai à Ushuaia. J'ai besoin de leur conseil pour approuver (ou non) ce changement de vol. Aucun moyen de les joindre (mail sans réponse, lignes téléphoniques sans réponse). C'est très inquiétant et très désagréable.
22 de setembro de 2026
Opinião espontânea
Resposta da Polartours
Merci d'avoir pris le temps de nous signaler ce problème. Nous sommes sincèrement désolés que vous n'ayez pas pu nous joindre ces derniers jours– c'est une situation extremement frustrante, surtout lorsqu'un délai est aussi important pour vous.
Nous comprenons l'urgence de votre demande concernant le changement de vol retour.– Votre message est prioritaire pour nous. Nous allons vérifier immédiatement pourquoi nos canaux de contact n'ont pas fonctionné et nous assurer que vous receviez réponse rapidement.
Our experience with Polar Tours was amazing!
Our experience with Polar Tours was great. Everyone we communicated with was prompt, efficient, and friendly. They answered all questions and offered needed guidance in a timely manner. Our trip aboard the Rembrandt van Rijn was amazing! It ticked all the arctic boxes and every day was awe inspiring! Sailing aboard the Rembrandt was a fun and unique experience.
23 de janeiro de 2026
Resposta da Polartours
Thank you so much for your kind words! We're delighted to hear you had such a memorable Arctic adventure and that our team helped make the experience a smooth one from start to finish.
Celia helped prepare us in a perfect…
Celia helped prepare us in a perfect way for the voyage. Her guidance was crucial leading up to the trip.
7 de julho de 2026
Resposta da Polartours
Thank you so much for your kind words! We're delighted to hear that Celia prepared you so perfectly for your voyage. Her guidance and support are truly invaluable, and we'll make sure to share your lovely feedback with her.
We look forward to welcoming you again!
Outstanding nature with outstanding guides
The landscape, the ship, the crew and the outstanding quality of the guides. The guides were extremely learned and experienced, and were permanently searching for more excellent experiences.
The only slight pitfall was the lack of information on the morning of departure about when the whole group would come together. Reality did not match the written information previously received
23 de janeiro de 2026
Resposta da Polartours
Thank you for your wonderful feedback! We're thrilled to hear that you were so impressed by the landscape, the ship, the crew, and especially the outstanding knowledge and dedication of our guides. They truly go above and beyond to create unforgettable experiences.
We also appreciate your honest note regarding the information on departure morning. We'll take this as valuable feedback to ensure our communication is clearer and matches the actual流程.
We hope the incredible memories of your journey will stay with you for a long time!
PolarTours is by far the best
PolarTours is by far, the best Arctic and Antarctica expedition company I have ever come across in 46 years of handling travel. My husband is thrilled to be going to Greenland soon, after having returned from Antarctica this March 2026. Bruna and Celia are extraordinary agents.
S. Wildburger
19 de março de 2026
Opinião espontânea
Resposta da Polartours
Thank you so much for your incredible feedback! We are truly honored to receive such high praise from someone with 46 years of travel experience – that means the world to us.
We'll make sure to pass your lovely words on to Bruna and Celia. It's wonderful to hear that your husband is already looking forward to Greenland after his amazing Antarctica trip with us.
We hope both journeys leave you with unforgettable memories!
Resposta da Polartours
Thank you so much! We're thrilled to hear you had a wonderful trip. Hope to welcome you again soon!
We've had great support with booking…
We've had great support with booking our Svalbard Expedition through Polartours! We've received great advice and always thoughtful and fast replies from the team!
16 de fevereiro de 2026
Resposta da Polartours
Thank you so much for your great feedback! We’re very happy to hear that you felt well supported when booking your Svalbard expedition with Polartours.
We always do our best to provide thoughtful advice and quick replies, so your kind words mean a lot to us. We hope you had an unforgettable journey to the Arctic!
I'm very grateful for Celia's help
I'm very grateful for Celia's help. Her customer service was outstanding.
29 de junho de 2026
Resposta da Polartours
Thank you so much for your kind words! We’re delighted to hear that Celia was able to support you so well and that you had such a positive experience with her customer service.
We’ll be sure to pass your lovely feedback on to Celia — it will mean a lot to her.
The most fabulous trip!
We had the most fabulous trip on Rembrant Van Rjn. All the crew on board from the Captain and his crew to the guides under Geordie but not least the fabulous Christina and her great chef were simply the best!
Every member of the crew were welcoming, friendly, informative and helpful- they could not have done more. Geordie has a great affinity with the older sail ships being the most enthusiastic guide, full of experience, knowledge and adaptability. We had some great hikes in remote places seeing stacks of birds, some foxes as well as plenty of glaciers. The glaciers were a major highlight especially when we patrolled the fast ice on board and in the zodiac.
23 de janeiro de 2026
Resposta da Polartours
Thank you so much for this wonderful feedback! We’re thrilled to hear that you had such a fabulous trip on the Rembrandt van Rijn and that the captain, crew, guides, Christina, and the chef all made the experience so special.
It’s great to know that the hikes, wildlife, and especially the glacier encounters were such highlights. We’re very happy you had such an unforgettable adventure!
Sound recommendations
Recommendations based on own experiences, quick responses, transparent communication.
1 de junho de 2026
Opinião espontânea
Resposta da Polartours
Thank you very much for your kind feedback! We’re glad our recommendations, quick responses, and transparent communication were helpful to you. We really appreciate your trust and hope to assist you again on a future trip.
Hochprofessionell und sehr schnell
Die Reaktion auf meine Anfrage war außerordentlich schnell (Tagesgleich). Die Auskünfte waren sehr professionell und so genau, dass wir innerhalb von kürzester Zeit meine doch etwas speziellen Wünsche klären konnten und ich für die Antarktisreise eine Reservierung platzieren konnte. Genau die Kabinen auf genau dem Schiff, welches ich wollte… Ich bin begeistert!
5 de maio de 2026
Resposta da Polartours
Vielen Dank für Ihre begeisterte Rückmeldung! Es freut uns riesig, dass wir Ihnen mit unserer schnellen und professionellen Unterstützung bei Ihrer Reiseplanung für die Antarktis direkt weiterhelfen konnten. Es ist unser Ziel, auch bei speziellen Wünschen die passende Lösung zu finden – schön, dass wir genau Ihre Wunschkabine auf Ihrem Traumschiff sichern konnten. Wir freuen uns sehr, Sie als Gast an Bord begrüßen zu dürfen, und wünschen Ihnen schon jetzt eine unvergessliche Expedition!
Exceptional Service and a Perfect Expedition
I went on an Antarctic cruise with Polartours, and it was truly an unforgettable and perfect experience. From the very beginning, the communication with the company was excellent — Celia and Bruna answered all my questions and concerns, guided me through the entire formal process, and additionally helped with organizational matters (such as choosing insurance), for which I’m very grateful. It’s very likely that without such great communication and quick responses, I wouldn’t have decided to go on this trip.
The entire expedition went exactly as it had been presented to me. I have absolutely no complaints — there were no issues with the guaranteed hotel, luggage storage before the cruise, transportation to the ship, or the organization of the entire expedition.
I sincerely recommend traveling with this company to anyone who dreams of a smooth, trouble-free, and truly amazing experience :-)
20 de março de 2026
Opinião espontânea
Resposta da Polartours
Thank you so much for your wonderful review! We are absolutely thrilled to hear that your Antarctic expedition was such a perfect and unforgettable experience.
It is incredibly rewarding to know that Celia and Bruna were able to support you so effectively throughout the planning process, from the initial questions to the final logistics. We pride ourselves on making the journey as seamless as possible, so it's fantastic to hear that everything from the hotel and luggage storage to the expedition itself exceeded your expectations.
Thank you for your sincere recommendation. We truly appreciate you choosing to travel with us, and we hope you cherish these amazing memories of Antarctica for a long time to come!
First time going to Antarctica
First time going to Antarctica. Polarours specifically Celia was amazing at helping me choose the right boat. I chose the ultramarine and had the most beautiful experience with the 7th continent. I felt safe using Polartours for my trip as they have in depth knowledge on all the boats. Highly recommend :)
27 de fevereiro de 2026
Opinião espontânea
Resposta da Polartours
Thank you very much for your kind feedback! We’re delighted to hear that you had such a beautiful first experience in Antarctica and felt well supported by Celia throughout the process.
We truly appreciate your trust and recommendation, and would be happy to assist you again on another adventure in the future!
Exceptional Service
I had an absolutely exceptional experience from start to finish! From the moment I made the booking until the completion of my journey, the support was impeccably swift, proactive, and reassuring. Every query was handled with clarity and efficiency, and the guidance provided throughout made the entire process seamless. I am genuinely impressed with how brilliantly Polar Tours manages every detail behind the scenes. A special thanks to Bruna for her outstanding assistance and thoughtful support—it truly made all the difference. I highly and wholeheartedly recommend reaching out to Polar Tours first before spending time searching elsewhere. Their service, professionalism, and dedication set a new standard for excellence! Thank you for making our Antarctica expedition a memorable one.
11 de março de 2026
Opinião espontânea
Resposta da Polartours
Thank you very much for your exceptional feedback! We are delighted to hear that you felt so well supported throughout your entire journey, from booking to completion.
It’s wonderful to know that our team could provide clear, proactive, and reliable assistance, making your experience seamless. A special thank you for highlighting Bruna’s support—we will gladly pass on your kind words.
We truly appreciate your recommendation and would be thrilled to assist you again on another unforgettable adventure in the future!
I booked my Antarctica trip through PolarTours
I booked my Antarctica trip through PolarTours and I’m very grateful to Bruna and Celia for all their help throughout the booking process. Communication with them was generally great, they were very responsive, helpful and easy to reach whenever I had questions. They were even available by phone around Christmas time, including on Christmas Eve, which I really appreciated.
I do have to admit that at the very beginning I briefly wondered if it might be a scam. PolarTours is a relatively young company and I couldn’t find as many reviews as for some other companies, which made me a bit cautious at first. On the website it also mentioned that we would have a few days to make the payment after the reservation confirmation, but then on the same day I received several calls and emails saying that I needed to pay immediately because it was the last cabin available. At the time that made me a bit nervous, but in the end it actually turned out to be a good thing because we didn’t lose the cabin.
Overall, everything worked out really well and the whole trip was fantastic, so I’m very happy that I booked through PolarTours.
19 de fevereiro de 2026
Opinião espontânea
Resposta da Polartours
Thank you very much for your honest feedback! We’re delighted to hear that you had a fantastic trip and felt well supported by Bruna and Celia throughout the process—even during the holidays.
We understand that the situation around payment and availability may have felt unusual at first, and we truly appreciate your trust. We’re very glad everything worked out so well in the end.
We would be happy to assist you again on another adventure in the future!
Celia Smith was fantastic!
I had a great experience working with this tour company. I had a limited budget for my Antarctica trip, and Celia Smith went above and beyond to identify tour options that suited my needs. She provided me with all the paperwork and information I needed. She kept me up-to-date on the checklist of forms that needed to be completed. She responded in a timely manner to all the questions I had. And I had a fabulous trip that I'll never forget! Thank you, Celia, for taking such good care of me!
17 de março de 2025
Opinião espontânea
Resposta da Polartours
Thank you so much for your wonderful review! We're delighted to hear that Celia provided such outstanding support in planning your Antarctica trip. We're thrilled you had an unforgettable adventure and sincerely appreciate your kind words. We look forward to helping you with your next journey!
Celia Smith was an amazing agent who…
Celia Smith was an amazing agent who stayed with us through all of our trepidation and flip flopping.
She is the most patient agent out there who is also kind and considerate. Celia honored a discount months after she offered it and acted with the highest of integrity.
To top it off our Antarctica cruise on Ocean Victory was spectacular amd exceeded all of our expectations
5 stars all around. We couldn't recommend Celia and Polartours higher.
10 de janeiro de 2026
Opinião espontânea
Resposta da Polartours
Thank you so much for your wonderful review! We are thrilled to hear that Celia provided such outstanding support throughout your booking experience. Her patience, kindness, and integrity truly set her apart, and we're delighted that she was able to honor your discount and make everything as smooth as possible for you. It's fantastic that your Antarctica cruise on Ocean Victory exceeded all your expectations! Thank you for recommending Celia and Polartours so highly. We would love to welcome you again on another unforgettable adventure!
definitely worth it
We booked with their agent Celia and it felt very reassuring to have someone guide us through the process and answer all of our questions. I would definitely recommend the tour to Antarctica and booking with this company.
3 de janeiro de 2026
Opinião espontânea
Resposta da Polartours
Thank you so much for your wonderful feedback! We are delighted to hear that Celia was able to guide you smoothly through the booking process and answer all your questions, giving you peace of mind before your adventure. We truly appreciate your recommendation and are thrilled that your journey to Antarctica was such a positive experience. We hope to welcome you back for another unforgettable trip in the future!
C’était la plus belle expérience de ma…
C’était la plus belle expérience de ma vie. Les paysages sont extraordinaires et incomparables, nous avons vu de nombreuses baleines, pingouins, phoques. Le bateau Océan victory est très confortable. Peu de remous même en mer agitée lors du Drak. Service à bord impeccable, tout le monde est au petits soins et restauration au top. L’équipe a prévu de nombreuses activités et toujours la pour répondre à vos questions. Une histoire que nous n’aurions pas pu vivre sans le dévouement de Celia Smith et sa persévérance à nous trouver une cabine de rêve en dernière minute! Nous ferons tout pour refaire cette croisière des que possible.
3 de dezembro de 2025
Opinião espontânea
Resposta da Polartours
Un grand merci d’avoir partagé vos impressions suite à cette croisière exceptionnelle ! Nous sommes ravis que ce voyage en Antarctique ait été la plus belle expérience de votre vie et que vous ayez pu profiter pleinement de paysages uniques, de la faune incroyable et du confort de l’Ocean Victory. C’est un plaisir d’apprendre que le service à bord, la qualité de la restauration et l’attention de l’équipage ont largement répondu à vos attentes et contribué à rendre ce séjour inoubliable.
Votre retour positif concernant l’organisation des activités et la disponibilité de notre équipe nous encourage à poursuivre dans cette voie. Nous transmettrons également vos chaleureux remerciements à Celia Smith, dont l’engagement a permis de rendre cette expérience possible à la dernière minute.
Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt pour un autre voyage tout aussi magnifique !
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