Polartours Opiniões 

55
•
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Our experience with Polar Tours was great. Everyone we communicated with was prompt, efficient, and friendly. They answered all questions and offered needed guidance in a timely manner. Our trip aboar... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I was to sail September 12. to the 19. to Greenland Disko Bay and Beyond. I was at the Airport in Copenhagen Terminal 2 on the 12. of September at 4:30 am with the intend to check in at at the Air Gr... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Celia Smith was an amazing agent who stayed with us through all of our trepidation and flip flopping. She is the most patient agent out there who is also kind and considerate. Celia honore... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We had the most fabulous trip on Rembrant Van Rjn. All the crew on board from the Captain and his crew to the guides under Geordie but not least the fabulous Christina and her great chef were simply... Ver mais

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Informações sobre a empresa

  1. Operador turístico

Escrito pela empresa

Unlike many other travel agents who sell trips to Antarctica or the Arctic, we are a team of true polar experts, each with extensive knowledge of the regions. We would love to share our wealth of knowledge with you, in order to enhance your experience of these incomparable destinations.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

55 opiniões

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4,4

Todas as opiniões

(55)

24 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

It was an excellent experience!

I chose this company because they had a good selection of destinations, and among them I found one that suited me perfectly. I received a quick response to my request, and throughout the entire trip I had a personal travel consultant whom I could contact with any questions and receive prompt answers. The trip went perfect, and now I know that I can recommend Polartours to my friends.

7 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great service and awesome trips

We decided to go for our adventure to Falklands, South Georgia and Antarctica with Oceanwide via Polartours and haven't regretted it. The crusie and the experiences on the way were mindblowing and the service, care and response time of Celia at Polartours just completed the great experience.

14 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Top experience on board of Ushuaia

Excellent and very professional organization from the first contact with Polartours (Celia). Ushuaia Antarctica Classic Voyage was a really exciting journey with lifelong memories. Ushuaia crew provided remarkable services while team of experienced scientists completed all their demanding tasks and activities very successfully. I would particularly express my gratitude to Mr. Lucas Marti, Team Leader who managed all aspects of a complex navigation in a superb manner.

1 de dezembro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Thumbs Up for Polartours!

Celia from Polartours has been very professional and helpful in our trip planning. Her responses were always speedy and meaningful. I would definitely recommend Polartours to anyone who's interested to explore the polar regions.

17 de novembro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

A very disappointing experience

A very disappointing experience. Polar Tours was supposed to sign me up for an Antarctica Cruise on board the Hondius with Oceanside Voyages. The room was meant to be on a twin sharing basis and I have the initial booking to prove it but on boarding the ship, they had me cramped in pigeon hole style conditions in a small room no bigger than a prison cell with two other people (three total). It made for an utterly unhygienic and uncomfortable experience on what was supposed to be a memorable trip.

When approached about the issue they got defensive and said documents had been “tampered” without any evidence and even when approached about the matter, the team both at Polartours and Oceanwide refused to even consider finding a solution to the matter. This was in spite of others on the ship who had actually paid for a four sharing room being upgraded to twin sharing rooms and in some cases private rooms EVEN BEFORE THE CRUISE HAD STARTED

Make sure to avoid or you’ll end up paying thousands for your cruise only to be cramped inside a letter box and your holiday ruined

17 de fevereiro de 2025
Opinião espontânea
logótipo da Polartours

Resposta da Polartours

Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced during your Antarctica Cruise. It is concerning to hear about the discrepancy in your room arrangement and the response you received. We take such matters seriously and are committed to investigating this issue further. Please contact us directly with your booking details so we can work towards a resolution. Your satisfaction is important to us, and we hope to address your concerns promptly.

Best regards,
Customer Service Team

Classificada 5 em 5 estrelas

Most Awesome Greenland Expedition detailed experience of visiting Greenland

Awesome expedition trip with Ocean Albatros from 30th August till 10th September 2025. Programme very detailed and well planned. Expedition team lead by Marc Jansen supported by Captain Johan was super amazing. We saw many nights of auroras and several sightings of whales frolicking in front of us, the amazing pristine unspoilt beauty of Greenland and the various visits to Greenlandic homes to understand their cultures, Church worship and their history. The best expedition by far. Highly recommended to all my friends. Keep it up Ocean Albatros and Marc Jansen plus Captain Johan. We salute you all for the great job done."

30 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

It was really a great trip

It was really a great trip. It was My first cruise, and that went better than expected. Great booking and pre-trip service by Polar Tours, specially Celia! At the Ocean Albatros, the experience was just amazing: from the little greenlandic villages and 4 days of northern lights at the top deck, to the zodiac cruise in the middle of huge icebergs, and also an ESPECTACULAR Expedition team, lead by Mark, an incredible guy. Food at the ship was good, the room was super comfortable, the captain is also an incredible fellow, deeply passioned about his profession. Long story short, a trip never to forget, really amazing and safe adventures. Really recommend to everyone. I wasn't sure how it was gonna go when I booked, due to the lack of reviews (even on Youtube), but I can now say it is worth it. You have my true review here and I'll also make one on youtube!

30 de agosto de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great arctic adventure!

I traveled with my wife and the staff were very professional and cared a lot about wildlife and the environment. every day had fun activities, but it never felt too busy.
The expedition was well organized with a good balance of adventure and planning.
We really enjoyed it!!

15 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Thanks a lot for this wonderful experience!

I’m absolutely thrilled with my experience booking through polartours! The booking process was smooth, and the team was incredibly helpful—both before and during the trip. I especially appreciated the clear communication.

The journey itself was an unforgettable adventure—perfectly organized, with knowledgeable guides and fascinating insights. It’s clear that true experts are behind this platform, people who aren’t just selling trips but are genuinely passionate about traveling.

I would book again in a heartbeat and can wholeheartedly recommend it to anyone looking for a polar expedition!

9 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great Experience

We had a fantastic experience — Bruna was highly professional and answered all our questions quickly and clearly, putting to rest all our initial doubts about a journey to the polar region. Thanks again! It’s reassuring to have such a knowledgeable partner by your side on a trip like this.

17 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Once in a Lifetime

Once in a Lifetime!

Professional, trustworthy, awesome, legendary experience.

Im glad that Polartours offers such tours as long all not all is melted down!

Celia was a big help planning that Trip for my wife and me, in special at the beginning of the trip we had problems with our flight, and she was very friendyly and helpt us out

My personal highlight on the trip was to jump into the icecold antarctic sea.

I highly recommend that polar experience as a once in a Lifetime Trip.

24 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Greatest communication ever

In the end I didn’t Book the Trip with them for personal reasons. But the Communication with Celia and Bruna were amazing. Their transparancy, prompt response left a great Impression. I would love to book another trip with the girls in the future if possible.

23 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

BEST CUSTOMER SERVICE / FANTASTIC CRUISE

I fully recommend POLARTOURS. I would like to thank you so much Bruna Garcia for her professionalism regarding my booking of a cruise to Falklands / South Georgia / Antarctica. She was extremely helpful and reactive to organize my last minute trip. Everything was just perfect !!! Thank you again for my memorable cruise.

16 de janeiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Polartours Antarctica trip

Booked a trip to Antarctica with Polartours, Bruna was very helpful, fast respond to questions and very insightful information. The trip itself was fantastic and the ship 'ocean albatros' aswell. Would highly recommend.

21 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Responsive

Responsive.
When expedition company cancelled found another company.
Helpful in cabin selection.

14 de fevereiro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Aberdeen to Svalbard

I recently did the Arctic tour from Aberdeen to Svalbard, by Hondius. The ship is great, with all the facilities you need and more. The team expedition was amazing and the places we visited incredible. About PolarTours, the service has been honestly perfect: I was in touch with Celia, a really professional agent who took care of every detail to make sure the experience will be the best. Information and communication with her were great.

31 de maio de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great experience

Had the pleasure of speaking with Bruna, who was very professional and knowledgable. Polartours itself is an easy organization to work with.

30 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

It was my first time on an expedition…

It was my first time on an expedition cruise to Svalbard! I would recommend Polartours any day, my agent Celia was very professional in recommending which boat would suit my needs best. Great service and will definitely hit up the Antarctic with them next.

10 de junho de 2025
Opinião espontânea

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