This company is a scam. My husband ordered a jacket 6 weeks ago and nothing. Emails, instagram messages - no response. Luckily he used his Amex. Notice the dates of the positive reviews and negativ... Ver mais
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Response was fast and direct. The only thing I would do extra, since the issue apply to my original question and problem. If I purchased a products from your website and get a credit charge (x amount... Ver mais
A empresa respondeu
Have ordered a few things, generally satisfied, but it’s worth noting that their return policy requires you to pay for returns and then notify them when that return is received by a 3rd party receiver... Ver mais
A empresa respondeu
THE POLLOGIE BUSINESS MODEL: 1. Take your money 2. Delay your order indefinitely 3. Promise you a 10% refund for your wait (refund never appears) 4. Send you a knock-off product from a Chinese f... Ver mais
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Great stuff and super accessible
Great stuff and super accessible, in-depth sizing clarity and suggestions, a great company and one I am excited to order from again!

Resposta da pollogie.store
No measurement chart available for size quoted in number
Clear instruction however when sizes are in number as in 29, 30, etc..there is not chart to explain size 29 measurement. Whereas, s, l,m,etc, there is a chart outlining the measurement.

Resposta da pollogie.store
I was charged more at check out and…
I was charged more at check out and couldn’t put in the code for discount.

Resposta da pollogie.store
Shocking customer service
Shocking customer service. I need to return quite a few items. I reached out to the customer service team and was finally told where to send it back to. This was an address in the Slovak Republic. The cost of the return was for me to pay. I wanted to make sure it was tracked all the way. The packaged weighed 3kg and I sent it by courier to make sure it would arrive at a cost almost equal to the order. This was on 27 January 2021. The package was returned to me on 18 March 2021. Obviously I was super unhappy. I have contacted Pollogie several times since then we zero response. It is now August and still not a word. This is the worst retailer I have ever had to deal with. An absolute disgrace. Don't buy from them.

Resposta da pollogie.store
Nothing wrong with the initial order…
Nothing wrong with the initial order for my son's jacket. It just didn't fit and we followed the directions provided by pollogie to send it back for a different size in Feb. It has been beyond very slow getting responses back to multiple outreaches from me to try and complete our exchange. Weeks and months passed by without a resolution.... Seems to be a good company with good products and styles, but the customer experience was very poor at a time where consumers need to be first and listened to. This could be related to the current challenges the pandemic has imposed on all of us, impacting staff, the supply chain... but non-the-less this was something that boiled down to lack of communication and response. I hope this constructive feedback will help improve your business.

Resposta da pollogie.store
Happy with quality of the material and…
Happy with quality of the material and true size .

Resposta da pollogie.store
I love it
I love it, shipping takes a while but the clothes are great

Resposta da pollogie.store
Great clothes easy website to navigate…
Great clothes easy website to navigate top security
I’ll be back

Resposta da pollogie.store
Great product and service
I found both the online shopping experience and the actual product to be fantastic. Delivered on time as well.

Resposta da pollogie.store
I just appreciate everything from…
I just appreciate everything from pollogie. They fit perfectly.

Resposta da pollogie.store
Did Great
Did Great ! Thanks 🙏 Love your store ! You and your staff have Great Day !👋😎

Resposta da pollogie.store
Placed an order on 25 May, NOT received goods
I placed an order on 25 May, and received shipment notice on 28 May...
Today (20 July, close to 2months after order), still NOT received my order! The tracking website indicates a "flight arrival on 17 June" (no idea where?), but still not received anything! Their customer team keeps on "reassuring" me, indicating "delivery can take between 2-8weeks", and refusing to reimburse me!
Their website is VERY MISLEADING, as it doesn't provide shipment information during order. I would have NEVER ordered otherwise.
Just be considerate when ordering with them!

Resposta da pollogie.store
Response was fast and direct
Response was fast and direct. The only thing I would do extra, since the issue apply to my original question and problem. If I purchased a products from your website and get a credit charge (x amounts). As a costumer, I should receiving a transaction receipt of purchase.
Other then original issue, the product is 5 🌟 and materials are made from good quality, never had any issues after multiples wash.

Resposta da pollogie.store
Did not provide 25% off coupon and when…
Did not provide 25% off coupon and when I sent them the appropriate copies of the email that identifies/promises the 25% discount they stopped corresponding with me…don’t trust this website and company.

Resposta da pollogie.store
There was a problem but they could…
There was a problem but they could fixed the differences. I am very satisface. Thanks

Resposta da pollogie.store
The order was accepted with a promise…
The order was accepted with a promise of a speedy fulfillment, however 11 days later the merchandise has not even been shipped yet. I request a refund of my payment.

Resposta da pollogie.store
The clothes are fantastic and I will…
The clothes are fantastic and I will give them 5 stars because of the customer service and after service, they are great and respond back to you quickly

Resposta da pollogie.store
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