Jake Phillips was a star! After being messed about by a competitor, I came to Polly to see if they could help. Jake took me through the whole application, he was polite and conciencious throughout a... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
Spoke with Lewis Routley today and I couldn’t have asked for a more attentive agent, he explained everything thoroughly so I understood and answered all queries I had throughout the call and also got... Ver mais
A empresa respondeu
Genuinely beyond impressed with Polly and customer service agent James Owen. I had lots going on prior to finalising my policy needs and James was extremely patient, supportive when putting it in pl... Ver mais
A empresa respondeu
Friendly service, everything explained great, Scott was great and got the policy up and running quickly, I did have a policy with Aviva but with little benefits and was a lot more for my premium! My P... Ver mais
Informações sobre a empresa
Escrito pela empresa
Hello mum, we’re Polly. Since launching in 2015, we’ve helped more than 750,000 UK mums protect their families’ futures by taking out affordable life insurance. Let’s talk about the bad thing for a moment. Hmm, yes we know – dying’s not our favourite topic of conversation either. But sadly, death is a fact of life and comes to us all at some point. And the tragic reality is that it sometimes happens much sooner than expected. That’s why we launched Polly. Every 22 minutes a child in the UK loses a parent they depend on financially. But despite this over 12% of UK Mums still have no life insurance to protect their family if the worst happened.
Informações de contacto
Polly.co.uk, 920 Hempton Court, BS32 4SR, Bristol, Reino Unido
- hello@polly.co.uk
- polly.co.uk
4,8
Excelente
9 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
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Amazing Customer Service
Recieved a phone call from Simon Strange this morning, super friendly, super helpful, very well spoken and professional personal
Will be recommending Polly and especially Simon to all friends who need cover
22 de maio de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Sorcha-May,
Thank you for taking the time to share your feedback. We’re really pleased to hear that the experience felt positive from the very start and that everything was handled in a clear and supportive way with Simon. It’s great to know the conversation helped you feel confident about your cover, and we really appreciate your recommendation.
Welcome to Polly!
Andrew Thompson was excellent
Andrew Thompson was excellent! He was very patient and kept in touch over 2 days just to ensure I completed the process. I would have given up personally considering how busy I was and how many times I missed his calls. It was great to have a direct way of also communicating which helped immensely. Thanks Andrew for your great customer service!
20 de maio de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hello,
Thank you for sharing your feedback. We’re really pleased to hear that the support felt consistent and helpful throughout the process, and that everything came together in a way that worked for you despite a busy schedule. It’s great to know the communication made things easier, and we really appreciate you taking the time to let us know about your experience. Welcome to Polly!
5* phonecall and service
Andrew Thompson called to see if I could get a better policy in place. And he absolutely did. Phew! The knowledge that my family won't struggle if something where to happen to me is such peace of mind.
Very easy to speak with, the process was straightforward. Definitely happy with the customer service today. I will be recommending him to everyone I know. 5*
21 de maio de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Char,
Thank you for taking the time to share your feedback. We’re really pleased to hear the process felt clear and straightforward, and that you were able to get a policy in place that gives you added reassurance for the future. It’s great to know the experience left such a positive impression, and we really appreciate your recommendation. Welcome to Polly!
Had a good time speaking to James Green…
Had a good time speaking to James Green and Daniel Wheadon about some additions to my insurance policy. They listen to me and supported my needs. Cannot recommend them enough. Thank you again guys!!
21 de maio de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Vanessa,
Thank you for sharing your feedback. It’s great to hear the conversation felt supportive and that everything you needed was handled clearly and efficiently. We’re really pleased that the experience left you feeling confident in your policy changes, and we appreciate you taking the time to let us know!
I dread my phone ringing with a number…
I dread my phone ringing with a number I don’t recognise but was happily surprised to hear Emma H on the other end to check my details of my life insurance after 5 years. What a lovely, lovely lady. She was so personable, clear, helped me get an additional policy too. I had the door bell ringing, the dogs barking and she so patient. I felt really happy just knowing that everything was sorted and things were so easily changed over the phone. So hopefully I’ll get to chat to her in another 5 years. Thank you
20 de maio de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hello,
Thank you for sharing such lovely feedback. It’s great to hear that the call felt relaxed and easy, and that you were able to get everything updated and sorted without any hassle. We really appreciate you taking the time to let us know about your experience, and we’re glad everything was made simple and reassuring for you!
Had a fabulous experience calling to…
Had a fabulous experience calling to take out life insurance today. Lewis Routley made what I thought would be a tedious call, a very lovely experience and straightforward. Thank you again.
21 de maio de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Amy,
Thank you for taking the time to share your feedback. We’re really pleased to hear the process felt smooth and straightforward, and that the experience was more positive than expected with Lewis. It’s great to know everything was handled in a way that made things easier for you, and we really appreciate you choosing Polly!
John Byrne was absolutely brilliant
John Byrne was absolutely brilliant, what a lovely guy and made it totally painless - sorted us out, felt honest and personable, didn’t feel like I was being upsold or sold what I didn’t need. And we spoke to him and only him, rather than being passed around. Would 100% recommend. You’re lucky to have such a professional and personable guy working for you!
19 de maio de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Kara,
Thank you for the fantastic feedback and for highly recommending John! We're delighted that he could provide such a smooth, honest, and seamless experience without any pressure. We will be sure to pass your lovely compliments along to John—he truly is an asset to our team!
Welcome to Polly!
Jonathan was excellent
Jonathan was excellent. Felt very at ease and not pressured. Happy with the product I have purchased.
19 de maio de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Lydia,
Thank you for taking the time to leave such a lovely review! We're so glad Jonathan looked after you so well and that you are happy with everything.
Welcome to Polly!
Andrew was very helpful and…
Andrew was very helpful and informative, he was very happy to help me get the best for my money but to keep it in an affordable range for me too. Nothing seemed too much trouble for him to check, he seems like he's very good at his job and he enjoys it. Thank you for your help.
18 de maio de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Chantelle,
Thank you for the lovely feedback! We're so glad Andrew could help you find the right, affordable cover and that you felt so well looked after.
Welcome to Polly!
Just got myself sorted for life…
Just got myself sorted for life insurance cover and critical illness cover and I honestly can't recommend Lewis Routley enough. I'd been dreading sorting it out and he made the whole process so easy, straightforward and actually great fun. Can't thank him enough. I would definitely recommend.
19 de maio de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Sophie,
Thank you so much for the wonderful review! Sorting out life and critical illness cover can definitely feel like a daunting task, so we are absolutely thrilled to hear that Lewis turned it into such a positive experience for you.
Making the process straightforward, easy, and stress-free is exactly what we aim for.
Welcome to Polly!
I had such a great experience with Mike…
I had such a great experience with Mike McCarthy when arranging my life insurance policy. From start to finish, he was professional, knowledgeable, patient, and genuinely caring. He took the time to explain everything clearly, answered all of my questions, and made what could have been a stressful process feel really straightforward and easy.
Mike went above and beyond to make sure I understood my options and found the right policy for my needs. His communication was excellent throughout, and I never felt pressured at any point. You can tell he truly cares about his clients and takes pride in providing a high level of service.
I would highly recommend Mike McCarthy to anyone looking for life insurance or financial protection advice. Amazing service — thank you again!
19 de maio de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Carmena,
Thank you for the fantastic review and for highly recommending Mike! We are delighted that he could make arranging your life insurance policy such a smooth, easy, and positive experience. We'll be sure to pass your wonderful feedback and thanks along to him!
Welcome to Polly!
Great customer service
Lewis Routley was lovely, very informative and made everything really simple. He gave me peace of mind.
11 de maio de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Serena,
Thank you so much for the lovely review! We are absolutely delighted to hear that Lewis made everything so simple and informative for you.
Providing that ultimate peace of mind is exactly what we aim for, so it's wonderful to know you walked away feeling so well-supported and reassured.
Welcome to Polly!
James Green was amazing and did an…
James Green was amazing and did an amazing job making me understand more about the life insurance. James Green was a lovely man who was cheerful and seemed like a down to earth gentlemen. Because of James Green I had trust in opening up a life insurance with polly so many thanks James
18 de maio de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Katrina,
Thank you so much for this wonderful feedback! We are absolutely thrilled to hear how much you enjoyed speaking with James Green.
It is fantastic to know that his cheerful, down-to-earth personality made you feel so comfortable, and that he helped you gain a much clearer understanding of your life insurance. Building that sense of trust is incredibly important to us, and we are so glad James could provide you with that peace of mind.
Welcome to Polly!
Umesh was so helpful
I spoke with Umesh and got a great life insurance cover. He was clear and communicated everything in a way that I understood and was happy to re explain things that I didnt understand and was happy to do so.
18 de maio de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Olivia,
Thank you so much for the fantastic review! We are delighted to hear that Umesh helped you secure a great life insurance policy.
It is wonderful to know that he communicated everything so clearly and was more than happy to take the time to re-explain anything you weren't sure about. We always want our customers to feel completely comfortable and confident in their cover, so it’s great to hear Umesh made that happen for you!
Welcome to Polly!
Excellent customer service from Mike…
Excellent customer service from Mike McCarthy today. He was knowledgeable, friendly and helped us tailor our policy based on our needs. Would recommend Polly to others based on our experience with him.
18 de maio de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Amelia,
Thank you so much for the excellent review! We are absolutely thrilled to hear about your experience with Mike McCarthy.
It is wonderful to know that his knowledge and friendly approach helped you tailor a policy perfectly to your needs. We truly appreciate you taking the time to share your feedback and for recommending us to others!
Welcome to Polly!
Brilliant information provided
Brilliant information provided! Very happy with my cover! Jonathan was really easy to talk to and made it really easy to get cover.
18 de maio de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Emma,
Thank you so much for the brilliant feedback! We are absolutely delighted to hear that you are very happy with your cover.
Jonathan will be thrilled to know that his easy-going approach made the whole process smooth and straightforward for you. Providing clear information and making cover easy to get is exactly what we aim for!
Welcome to Polly!
I had an amazing experience with Lewis
I had an amazing experience with Lewis, he was really helpful and made creating my policy really easy.
18 de maio de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Grace,
Thank you so much for the wonderful feedback! We are absolutely delighted to hear that you had an amazing experience with Lewis and that he made setting up your policy so simple and straightforward.
We always aim to take the stress out of getting covered, so it’s fantastic to know Lewis did exactly that for you.
Welcome to Polly!
Life insurance
Lewis was very friendly, relatable and helpful when discussing life insurance. He explained everything clearly and ensured that i understood before continuing. The whole experience was made extremely easy, and I have confidence in my knowledge on the life insurance I have thanks to Lewis. I am extremely happy with the life insurance policy, cover and payment amount and would recommend Polly life insurance to others!
18 de maio de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Shauna,
Thank you so much for this review! We are absolutely thrilled to hear how much confidence and clarity Lewis gave you throughout the process.
Our goal is always to make life insurance feel accessible and easy, so hearing that Lewis was friendly, relatable, and made sure you understood every step of the way is just wonderful. We are so happy that you are completely satisfied with your policy, cover, and monthly payments, and we truly appreciate your recommendation.
Welcome to Polly!
Thanks for all the advice Lewis
Thanks for all the advice Lewis, I thought this was going to be hard but you made it so easy.
18 de maio de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Jodie,
Thank you so much for the great feedback! We are absolutely delighted to hear that Lewis could turn what seemed like a daunting task into such an easy experience for you.
Taking the hard work out of getting covered is exactly what we aim for, and we are so glad you felt well-supported along the way.
Welcome to Polly!
Joseph trupia - Polly
I spoke to Joseph Trupia and he was beyond helpful, he helped explain everything and was so clear with my options, as nearly new parents he was so understanding of why we wanted to get this sorted and was so easy to speak too! I was beyond grateful!
18 de maio de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Kelly,
Thank you so much for sharing your review! A huge congratulations to you both on becoming nearly new parents—what an exciting time!
We completely understand how important it is to get that peace of mind sorted for your growing family. We are so glad that Joseph was there to make everything clear, easy to understand, and completely stress-free during such a busy time in your lives. Hearing that he was beyond helpful and easy to speak to truly makes our day.
Welcome to Polly!
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