Genuinely beyond impressed with Polly and customer service agent James Owen. I had lots going on prior to finalising my policy needs and James was extremely patient, supportive when putting it in pl... Ver mais
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Leia as opiniões dos outros
Spoke with Lewis Routley today and I couldn’t have asked for a more attentive agent, he explained everything thoroughly so I understood and answered all queries I had throughout the call and also got... Ver mais
A empresa respondeu
I had a great experience setting up my life insurance. Scott Williams made the whole process straightforward and easy to understand. He took the time to explain everything clearly, answered all of my... Ver mais
A empresa respondeu
I’d been meaning to start a life insurance cover for 4 years and today James Green talked me through my options and set it up quickly with no hassle or stress. It made me regret taking so long to get... Ver mais
Informações sobre a empresa
Escrito pela empresa
Hello mum, we’re Polly. Since launching in 2015, we’ve helped more than 750,000 UK mums protect their families’ futures by taking out affordable life insurance. Let’s talk about the bad thing for a moment. Hmm, yes we know – dying’s not our favourite topic of conversation either. But sadly, death is a fact of life and comes to us all at some point. And the tragic reality is that it sometimes happens much sooner than expected. That’s why we launched Polly. Every 22 minutes a child in the UK loses a parent they depend on financially. But despite this over 12% of UK Mums still have no life insurance to protect their family if the worst happened.
Informações de contacto
Polly.co.uk, 920 Hempton Court, BS32 4SR, Bristol, Reino Unido
- hello@polly.co.uk
- polly.co.uk
4,8
Excelente
9 mil opiniões
Pede aos clientes que escrevam opiniões
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James Green helped and guided me…
James Green helped and guided me through the process to get polly life insurance. James was very understanding with no pressure, making the payment affordable and leaving me comfortable with our choices. Thankyou James
12 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Abbie,
A huge thank you for the wonderful shout out to James! We’re so glad he made the process comfortable, affordable, and completely pressure free for you. Protection sorted with total comfort!
Welcome to Polly!
Kind regards
The Polly team
Very helpful
Very helpful, friendly and thorough advice from James. Made making decisions very easy, thank you!
13 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Ellie,
A huge thank you for the wonderful shout out to James! We're so glad his friendly and thorough guidance made your decision making easy. Great advice, protection sorted!
Welcome to Polly!
Kind regards
The Polly team
Lewis made me feel comfortable when…
Lewis made me feel comfortable when discussing my life insurance plan. He was able to give me a great monthly price with some great benefits included.
12 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Sophie,
We really appreciate your fantastic feedback. It’s great to see Lewis' supportive approach and industry knowledge recognised. Our main priority is always to deliver comprehensive policies with great benefits at a price that aligns perfectly with our Customer's budgets. Thank you for trusting us to handle your life insurance needs.
Welcome to Polly!
Kind regards
The Polly team
Really great communication from the…
Really great communication from the Polly team. Very easy to add serious illness cover to my policy and Johnathon was very helpful answered all my questions I had.
12 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Faye,
A huge thank you for the wonderful shout out to Jonathon! We’re so glad he answered all your questions and made adding serious illness cover to your policy completely effortless. Extra protection sorted with zero fuss!
Welcome to Polly!
Kind regards
The Polly team
Lewis was friendly and encouraging and…
Lewis was friendly and encouraging and made quite an awkward situation light hearted and jovial, just what I needed he also worked with me to find the best policy for my budget which really made a difference it didn’t feel sales lead and was open and honest - thank you
12 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Joanne,
A huge thank you for the wonderful shout out to Lewis! We’re so glad he made the process easy, jovial, and perfectly tailored to your budget without any sales pressure. Honest protection sorted with zero fuss!
Welcome to Polly!
Kind regards
The Polly team
Umesh was informative and friendly
After speaking with Umesh, it was a no brainer. He was super friendly and informative and tailored to what suited best for me and my partner.
12 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Bailie,
A huge thank you for the wonderful shout out to Umesh! We’re really happy to hear he made protecting you and your partner such a friendly, informative, and easy experience. Tailored protection sorted with zero fuss!
Welcome to Polly!
Kind regards
The Polly team
Absolutely brilliant
Absolutely brilliant! Talked me through everything and thoroughly too, helped me make the best decision for me and my family… highly recommend especially by umesh
12 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
HI Tegan,
A huge thank you for the wonderful review and the special shoutout to Umesh! It's great to gear he made the process so thorough and helped you secure the perfect protection for your family.
Welcome to Polly!
Kind regards
The Polly team
Scott was extremely helpful and…
Scott was extremely helpful and explained the whole policy/process in a simple, yet professional way.
The advice he provided was next to non and I would recommend this company for life insurance.
12 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Toni,
A huge thank you for the wonderful shout out to Scott! We’re happy he provided such excellent advice and made the whole process simple, professional, and easy to recommend.
Welcome to Polly!
Kind regards
The Polly team
lovely staff and very understanding!
james green was spectacular! very friendly from the get go and went over everything in detail, didn’t have to do anything just answered the questions and he filled out all the forms for me and gave me three premium options and went over what they’d all cover. also made sure there was no pressure for me to go for a more expensive option which was very nice, wasn’t made to feel like i had to pick a more expensive one because he was offering it at all.
11 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Kaya,
Thank you for sharing your fantastic experience with us. It is great to hear that James provided such a detailed, friendly, and pressure-free service while helping you find the right premium for your needs.
We always aim to make family protection straightforward and stress-free, and we are delighted you now have that vital peace of mind.
Welcome to Polly!
I can not fault the excellent service I…
I can not fault the excellent service I got from Emma who I spoke to on the phone. She was so lovely, and explained everything clearly, so helpful and friendly . She made me feel reassured that I was getting the right cover, never felt pressured into anything. Even after coming off the phone to her, I can still contact her for any further questions that I may have, if im ever unsure.
11 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Laura,
Thank you for sharing your experience with us. It is fantastic to hear that Emma provided such a clear, helpful, and friendly service while tailoring the right cover to your needs.
We pride ourselves on offering ongoing, stress-free support for parents, and we are delighted you now have that vital peace of mind.
Welcome to Polly!
Resposta da Polly.co.uk
Hi Georgia,
Thank you for leaving your review!
We are glad the experience was fantastic for you, and we were able to help you find the right family protection.
Welcome to Polly!
Made it very easy and understanding…
Made it very easy and understanding very helpful
11 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Gemma,
Thank you for sharing your experience with us.
It is fantastic to hear that our team provided such a helpful and straightforward service, making everything easy to understand. We always aim to take the stress out of family protection, and we are delighted you now have that vital peace of mind.
Welcome to Polly!
Big thank you to Daniel Platt from the…
Big thank you to Daniel Platt from the Polly team who helped me set up life insurance. He was so friendly, efficient and professional, called me directly when we were cut off mid call and offered helpful advice and support when I was apprehensive about setting up the direct debit. Thanks again, Daniel!
9 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Ann-Marie,
Thank you for sharing your experience!
It is fantastic to hear that Daniel provided such an efficient, friendly, and professional service, going above and beyond to support you when the call dropped and answering all your questions.
We always aim to make family protection straightforward and reassuring, and we are delighted you now have that vital peace of mind.
Welcome to Polly!
Positive joining experience
Spent nearly a hour on the phone with Jake going through everything, he was really thorough and kind answering my numerous questions, also got it to a price I was happy with for the amount of cover I needed
11 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Sian,
Thank you for sharing your experience with us. It's fantastic to hear that Jake provided such a thorough and kind service, taking the time to answer all your questions and secure the cover you need at an affordable price.
We always aim to make family protection straightforward and stress-free, and we're delighted you now have that vital peace of mind.
Welcome to Polly!
James was amazing
James Green was amazing, he understood what I wanted and he got it done. Very friendly professional attitude so the whole conversation was easy going. He is what good customer service should be, no trying to sway you to get more than you want or need, gives you the options he has and lets you decide.
10 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Stacey,
Thank you for sharing your experience with us. It is fantastic to hear that James Green provided such an easy-going, professional, and transparent service while tailoring everything to your exact needs.
We pride ourselves on making family protection straightforward and stress-free, and we are delighted you now have that vital peace of mind.
Welcome to Polly!
Excellent and friendly service from…
Excellent and friendly service from Julian Saunders. He explained all my options and helped find the most affordable option for myself. Very kind and professional when running through the questions and no questions from myself was too much hassle. Highly recommended!
10 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Shannon,
Thank you for sharing your experience. It is fantastic to hear that Julian Saunders provided such an excellent, kind, and professional service while guiding you through your options.
We always aim to make family protection straightforward and affordable, and we are so glad Julian could give you that vital peace of mind.
Welcome to Polly!
James Green…. 5 🌟
James Green….. What a guy!! honestly…
One of the most nicest people I have ever spoke to. Considering these are personally questions that we are being asked but not one time during the entire call did I feel awkward, embarrassed, nothing it was like speaking to a friend on the phone. We made light of things. (Like me not understanding my Geography) It made the call just that bit more Personal. Like I was not just another person he had to do a policy with. You can tell he enjoys his job. As my previous job was a learning and development consultant which was to train people on how to speak to clients and help them. I honestly was so impressed on how James handled my call. Inside one call he had my life insurance complete and leaves it where my family are covered.. I honestly couldn’t have been happier. Just a pleasant man to speak to.
Thank you again.. Abbie Gallagher
10 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Abbie,
Thank you for sharing your fantastic experience!
It is wonderful to hear that James made the process so personal, relaxed, and completely stress-free for you. We are delighted that he could get everything sorted so efficiently, leaving you with total peace of mind that your family is covered.
We will be sure to pass your lovely words on to James!
Welcome to Polly!
Very helpful and friendly service from…
Very helpful and friendly service from start to finish. Lewis explained clearly and I never felt pressured. They took the time to answer my questions and helped me set up my life insurance policy quickly and easily. The whole process was straightforward and stress-free. I would definitely recommend them to anyone looking for professional and reliable advice.
10 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Hannah,
Thank you for sharing your experience with us. It's wonderful to hear that Lewis provided such a straightforward, stress-free service and answered all of your questions thoroughly.
We pride ourselves on making family protection simple and quick to arrange, and we're delighted you now have that ultimate peace of mind.
Welcome to Polly!
Jake Phillips was very friendly and…
Jake Phillips was very friendly and helpful
10 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Lauren,
Thank you for your lovely feedback! We’re delighted to hear that Jake was friendly and helpful throughout your experience. It’s great to know you felt supported and well looked after while arranging your cover.
We really appreciate you taking the time to share this and thank you for choosing Polly Life Insurance!
The Polly Team
Excellent service
Dylan Plenty, who I spoke to from Polly, was incredibly knowledgable and allowed me to take out a life insurance policy and critical illness cover that worked well for me. I was really happy with the communication and service offered. Would definitely recommend!
9 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Emma,
A huge thank you for the wonderful review! We're glad Dylan could help get your cover sorted. Your recommendation is the highest compliment we could ask for.
Welcome to Polly!
Kind regards
The Polly team
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