Genuinely beyond impressed with Polly and customer service agent James Owen. I had lots going on prior to finalising my policy needs and James was extremely patient, supportive when putting it in pl... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Spoke with Lewis Routley today and I couldn’t have asked for a more attentive agent, he explained everything thoroughly so I understood and answered all queries I had throughout the call and also got... Ver mais
A empresa respondeu
I had a great experience setting up my life insurance. Scott Williams made the whole process straightforward and easy to understand. He took the time to explain everything clearly, answered all of my... Ver mais
A empresa respondeu
I’d been meaning to start a life insurance cover for 4 years and today James Green talked me through my options and set it up quickly with no hassle or stress. It made me regret taking so long to get... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Hello mum, we’re Polly. Since launching in 2015, we’ve helped more than 750,000 UK mums protect their families’ futures by taking out affordable life insurance. Let’s talk about the bad thing for a moment. Hmm, yes we know – dying’s not our favourite topic of conversation either. But sadly, death is a fact of life and comes to us all at some point. And the tragic reality is that it sometimes happens much sooner than expected. That’s why we launched Polly. Every 22 minutes a child in the UK loses a parent they depend on financially. But despite this over 12% of UK Mums still have no life insurance to protect their family if the worst happened.
Informações de contacto
Polly.co.uk, 920 Hempton Court, BS32 4SR, Bristol, Reino Unido
- hello@polly.co.uk
- polly.co.uk
4,8
Excelente
9 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent service
Dylan Plenty, who I spoke to from Polly, was incredibly knowledgable and allowed me to take out a life insurance policy and critical illness cover that worked well for me. I was really happy with the communication and service offered. Would definitely recommend!
9 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Emma,
A huge thank you for the wonderful review! We're glad Dylan could help get your cover sorted. Your recommendation is the highest compliment we could ask for.
Welcome to Polly!
Kind regards
The Polly team
⭐⭐⭐⭐⭐ Excellent service from start to…
⭐⭐⭐⭐⭐ Excellent service from start to finish
I cannot speak highly enough about the service provided by Lewis Routley – he was absolutely amazing. He took all the time needed to talk me through my life insurance for my daughter step-by-step, making sure I understood every part.
Lewis was so friendly and approachable, which immediately put me at ease and made the whole experience really comfortable. He answered every single question I had, and even explained many things I hadn’t known about before – I’m so glad he was there to enlighten me on all the details.
He was extremely patient too, happily going back over anything I was unsure about or didn’t fully understand. There was never any rush during our conversation, and it felt like he truly cared about getting it right for me. I’m really happy Lewis was the one who helped set everything up – companies need far more people like him!
9 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Leah,
Thank you so much for taking the time to share this wonderful review! We are very happy to hear how well Lewis looked after you. Setting up life insurance is such an important milestone, and having an advisor who is friendly, approachable, and truly cares makes all the difference. We love that Lewis took the time to explain everything step by step and without ever making you feel rushed. Knowing your daughter's future is securely protected brings the ultimate peace of mind, and we are glad Lewis could help you get it exactly right.
Welcome to Polly!
Kind regards
The Polly team
Linda was amazing and got me the cover…
Linda was amazing and got me the cover I never thought I’d get. I’ve got Peace of mind and such relief after she’s helped me. Thank you Linda x
9 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Amy,
A huge thank you for your wonderful review! We are happy Linda could help secure your cover and give you that well deserved peace of mind and relief.
Welcome to Polly!
Kind regards
The Polly team
Great Customer service from James
Great Customer service from James. Very quick and easy. Offers given to suit my circumstances. Would definitely refer them.
9 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Rebecca,
A big thank you for the fantastic feedback! We're so glad James made everything quick and easy while tailoring the right options to your exact circumstances. Your recommendation means the world to us!
Welcome to Polly!
Kind regards
The Polly team
Umesh helped me sort my life insurance…
Umesh helped me sort my life insurance out in one call, what a lovely man, made difficult conversations about the inevitable seem easy. I now have a plan in place for my baby’s future if something should happen to me!
9 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Katie,
A huge thank you for your lovely words! We are so glad that Umesh could make a difficult conversation feel so easy and get a plan securely in place for your baby’s future in just one call.
Welcome to Polly!
Kind regards
The Polly team
Just took out life insurance with…
Just took out life insurance with polly! Great customer service from James green thoroughly explained each policy and option to myself! Very helpful!
8 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Ciara,
Thank you so much for the shout out to James, we're happy to hear our customer service hit the mark for you. We are delighted to have you with us. Welcome to Polly!
Kind regards
The Polly team
Really easy to setup
Really easy to setup! All very clear and quick easy questions to answer, different options given on monthly payment amounts, a lovely call handler and was setup really easily.
8 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Stephanie,
Thank you for sharing your experience. We're glad our advisor was able to help you with the monthly payment options and guide you through the process. Welcome to Polly!
Kind regards
The Polly team
Dexter was THE BEST!
Dexter was absolutely amazing! No question I was asked too silly, especially when it came to thinking about my children and if they were to fall ill and me being able to take time off work if needed, and how we’d manage that as a family financially.
He explained everything very clearly and worked within the monthly budget I wanted.
Truly fantastic! Will stay with Polly for the foreseeable!
8 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
HI Jessica,
Thank you for this fantastic feedback! We pride ourselves on providing clear guidance, good to hear that Dexter demonstrated that by breaking everything down so clearly. Welcome to Polly!
Kind regards
The Polly team
Incredible service by Lewis
Lewis was absolutely incredible, he was very friendly and informative, he gave me my options and helped me arrange the best cover for my situation. Lewis is a credit, and I dont think i have ever received customer service like it, thank you so much for all your help!
8 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi There,
Thank you for the 5 star feedback! We always aim to deliver a clear, stress free experience. Yes, Lewis is a credit to our team, and we are thrilled that he was able to guide you through all your options clearly. Welcome to Polly!
Kind regards
The Polly team
Will recommend Polly life insurance to all my female friends!
Emily was an extremely friendly, knowledgable and patient advisor. She was great at communicating, simplified all of coverage, and was empathic when going through health questionnaire. Due to having a young child, Emily had to complete all the questionnaires on different days, she would always check in and ensure the time and date was suitable and was very patient!
8 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Natalie,
Thank you for taking the time to share your experience! Insurance jargon can be overwhelming, so it is great to hear that Emily did such a good job simplifying your cover. Welcome to Polly!
Kind regards
The Polly team
Deserved Payrise for Jake!
Such an amazing experience setting up my life cover! Jake Phillips explained everything in so much detail, he was so transparent and so clear about what I was agreeing to. He had amazing customer service and such a good, calming presence.. in the past when I’ve discussed policies with other companies they use so much jargon and then you agree to things without the clarity.. Not with Jake though, I’ve walked away feeling like a weight has been lifted!! Thank you so much!! Give him a raise!!!!!!
8 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Monique,
Thank you so much for this phenomenal review! We firmly believe that insurance should be straightforward and jargon free, so it’s fantastic to hear how clearly and transparently Jake explained everything.
Kind regards
The Polly team
Jake was very helpful in the phone call…
Jake was very helpful in the phone call was like if know him for years made it more enjoyable conversation and so glad I have take the policy out thank you very much for you help Jake
8 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Lauren,
This is exactly what we love to hear! Setting up life insurance can sometimes feel like a heavy task, so its good to hear Jake took the chore out of it. Beyond having an enjoyable conversation, you've taken a massive step in securing vital protection for the future. We are so incredibly glad you chose to take out your policy with us. Thank you
Kind regards
The Polly team
Jake Phillips was fantastic
Jake Phillips was fantastic! Took me through everything! So kind and calm to talk to! Feel so much more confident in having the right insurance in place for me and my son! Would defo recommend!!
8 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Kiera,
That is exactly what we like to hear! A massive thank you for recommending Jake and highlighting his kind and calm approach. We're happy he could take care of everything so well for you. Welcome to Polly!
Kind regards
The Polly team
Amazing experience
Amazing experience. Thank you Polly for helping me sort out my life insurance
8 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Zakiya,
Thank you so much for letting us help you sort out your life insurance and secure that vital peace of mind. Welcome to Polly!
Kind regards
The Polly team
Spoke to Mike and so helpful
Spoke to Mike and so helpful. Easy process and super quick to get sorted. Explained everything clearly. Super easy and very well priced insurance.
6 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Leah,
Thank you so much for the wonderful review! Sorting out life insurance can sometimes feel like a daunting task, so we're glad Mike explained everything clearly and helped you secure that vital peace of mind at a suitable price.
Welcome to Polly!
Kind regards
The Polly team
Jonathan was very clear & helpful
Jonathan was very clear & helpful, he didn’t come across pushy and he also got my request done really quickly. Thank you!
5 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Lucy,
Thank you for the great review! We're happy to hear Jonathan was so helpful and was able to help you efficiently. Welcome to Polly!
Kind regards
The Polly team
Brilliant customer service from Tommy at Polly
Tommy Miles was extremely helpful with assisting in updating my life insurance policy. Brilliant customer service. Many thanks Tommy :)
20 de maio de 2026
Opinião espontânea
Resposta da Polly.co.uk
HI Alexandra,
Brilliant service is exactly what we aim for! Thank you so much for the shout out for Tommy, we are all about making policy updates quick, clear, and easy.
Kind regards
The Polly team
Really made me feel at ease and…
Really made me feel at ease and explained everything with great details. Incredibly personable and kind, thank you!
5 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Anna,
Thank you for the lovely review, this means a lot! It's really great to hear that we could help and made it all so easy for you. Welcome to Polly!
Kind regards
The Polly team
Jake Philips
Jake Philips, sorted out a policy for myself and my partner. He was very thorough and made the process very easy. No pressure and gave multiple options to best suit our needs and budget. Highly recommend
4 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Jodie,
Thorough, easy, and budget friendly that is exactly how we like to do things! Thank you so much for the wonderful recommendation and for trusting Jake to get you and your partner sorted.
Kind regards
The Polly team
James Green was very helpful and quick…
James Green was very helpful and quick when sorting my policy. He was friendly, assuring and clear with important information. Very pleased with the service he provided.
4 de junho de 2026
Opinião espontânea
Resposta da Polly.co.uk
Hi Alice,
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that James provided a helpful, efficient, and friendly service while arranging your policy. It's great to know that he explained the important information clearly and gave you confidence throughout the process.
Thank you for choosing Polly!
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.