Porsay Opiniões 

58
•
TrustScore: 3.5 em 5

3,3

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

The same thing happened to me as everyone else in the comments, they stole my packages!! please if you have ever got your package be careful because they will ship to you once or twice and then when... Ver mais

Classificada 5 em 5 estrelas

you are a professional and I’m very good at what I get. Sometimes the process can be a little slow, but overall, I’m satisfied with the service. I think the price for taking a picture is a little too... Ver mais

Classificada 1 em 5 estrelas

Ordered perfume to my Porsay address. Porsay shipped with Colissimo, which handed off to Fedex for US delivery. Colissimo selected a Fedex shipping method that does not accept perfume, and there... Ver mais

Classificada 5 em 5 estrelas

I have had such a great experience with them. The process is very streamlined. Moreover, they are very, very communicative over chat. No AI chatbot; a real human responds to your questions and inquier... Ver mais

Informações sobre a empresa

  1. Serviço de logística

Escrito pela empresa

Porsay offers premier International Parcel Forwarding and Personal Shopper Services, connecting global markets with discerning customers. Specializing in streamlined, cross-border shopping solutions, Porsay is dedicated to delivering excellence in both service and logistics.


Informações de contacto

3,3

Aceitável

TrustScore: 3.5 em 5

58 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 10% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,3

Todas as opiniões

(58)

23 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Très mauvaise expérience avec Porsay

Très mauvaise expérience avec Porsay ! J’ai payé ma commande de 850 DH ainsi que les frais de livraison, et je me retrouve avec 879 DH de frais de douane supplémentaires ! Un montant exorbitant, presque supérieur au prix de ma commande. Manque de transparence sur les frais et expérience très décevante. Je ne recommande pas Porsay !

13 de outubro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Shipping problem, no resolution in sight

Ordered perfume to my Porsay address. Porsay shipped with Colissimo, which handed off to Fedex for US delivery. Colissimo selected a Fedex shipping method that does not accept perfume, and therefore the package was returned to Porsay. I correctly and properly identified the item as perfume in Porsay's declaration.

I tracked the package via Colissimo/Fedex and pointed out the incorrect selection of shipping method *before the package had left France and before it had been picked up by Fedex* and Porsay simply didn't respond. Despite all of that, the package was returned to Porsay.

Now my package has been with them for 2 weeks from initially raising the shipping problem, and Porsay is unresponsive with requests for updates.

At this point, I wish I had selected another service. I have zero confidence, based on my experiences with Porsay so far, that they can resolve this issue.

17 de setembro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Stealing Packages!

The same thing happened to me as everyone else in the comments, they stole my packages!! please if you have ever got your package be careful because they will ship to you once or twice and then when it's a big amount they will take it and split it between them, they are located in France and they are bunch of algerians that steal other people packages, worst customer service ever too.

4 de agosto de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

A month held hostage, impossible demands, and a threat to destroy my paid package

I'm writing this after a month of stress and wasted time with this company. My package of health supplements (creatine, vitamins, omega-3, things I saved money for) arrived at their warehouse almost a month ago and since then it's been one verification demand after another. I sent my ID, a video of the purchase process, a video of the bank transfer, and every time the same reply "we will check and get back to you", days of silence, then a new demand. Then the real reason came out, the €54.08 shipping fee. I live in Tunisia where local cards are blocked for international payments, so my friends tried to help me pay through a payment link, every attempt was declined and not a single euro was charged, until I finally paid myself from my own RedotPay account under my own name matching my ID, and the payment cleared. I offered full video proof from inside my account but it's not enough for them, they now want video recordings from inside my friends' private bank accounts, accounts that were never charged anything. That's impossible and beyond any reasonable policy, and their final answer was a deadline: provide it or my fully paid package gets DISCARDED. I did everything an honest customer can do and I was treated like a criminal instead of a paying customer. I lost my money, my supplements and a month of my life chasing them. If they can't handle a simple situation like mine, they will fail you with everything else too. Stay away from this company!!

1 de agosto de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

They take a really long time to process…

They take a really long time to process orders. I placed an order 3 weeks ago. They received my package 2 weeks ago and still haven't sent it, let alone added it to my account. And the I don't know how long I'll have to wait for them to ship it. To put things into perspective, I need to receive a package from Spain to Portugal. So, it would have been faster to go by car. I'm shocked by such "speed" and such "service"!! They constantly apologise in the chat and say - thanks for your understanding. But there is absolutely no understanding on my part. Seems this "company" employs the one and only person who answers the chat, calls, picks up parcels and ships them worldwide.

20 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Cheaters

Ordered and paid a kids mat for 169 pln, on the web site it is stated that thickness is 3 cm, after 2 months received a small box with low quality mat pieces and thickness 1 cm

23 de abril de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Service au top

Service au top , la livraison est un peu cher mais à un qualité de service , et un service client qui répond à tous temps , Sinon rien à dire
je recommend ces services et j'espère qu'il continue

2 de março de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

bad service low sending parcel and bad…

bad service low sending parcel and bad reply

20 de janeiro de 2026
Opinião espontânea
logótipo da Porsay

Resposta da Porsay

Dear valued customers,

We would like to address this review with complete transparency regarding a serious issue we have identified.

After thorough investigation, we discovered that the payment associated with this review was made using a stolen credit card. The legitimate cardholder contacted us directly to report the unauthorized transaction.

Key facts:

The transaction involved fraudulent use of payment credentials

The legitimate cardholder confirmed they did not authorize this purchase

The reviewer was contacted and asked to provide proof of genuine purchase, but failed to respond to our request

We understand this situation may be concerning, but we want to assure all our customers that we take payment security and fraud prevention very seriously. This review does not reflect a genuine customer experience with Porsay.

We remain committed to providing excellent service to all our legitimate customers. Any authentic feedback, whether positive or negative, is valued and addressed professionally by our customer service team.

If you have any questions or concerns about your orders, please don't hesitate to contact us directly.

Thank you for your trust and understanding.

Porsay Team

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