Porsay Opiniões 

Resposta da Porsay

25/05/2024

Hello,

We apologize for any inconvenience you have experienced. We would like to clarify that your shipment was halted due to the use of a suspicious payment method. We have previously contacted you and requested evidence to verify the legitimacy of your payment, but we have not received sufficient response.

We invite you to reach out to us again and provide the required evidence so we can resolve the issue and send your shipment as soon as possible.

Thank you for your understanding.

Best regards,
Porsay Team

Resposta da Porsay

21/11/2024

Dear mantiskaBiceps,

Your accusation is completely false and misleading. Our records confirm that you used a stolen card to pay for our services and attempted to misuse our platform. As a result, your account was blocked, and the relevant actions were taken in line with our strict anti-fraud policies.

We do not tolerate fraudulent behavior and will always act to protect our legitimate customers and business integrity. False claims like this will not change the facts.

Best regards,
The Porsay.com Team

Resposta da Porsay

21/11/2024

Dear Hicham boulahia,

We are sorry to hear about your dissatisfaction with our support. At Porsay.com, we strive to provide the best service to all our customers, and we take your feedback seriously. Delays in support can occur during peak times, but we are continuously working to improve response times and ensure a smoother experience for everyone.

Your feedback helps us grow, and we appreciate your understanding.

Best regards,
The Porsay.com Team

Resposta da Porsay

21/11/2024

Dear Sturch Kennit,

Your accusation is entirely false. Our records show that you used a stolen card to pay for our services and make your purchases. As soon as this fraudulent activity was detected, your account was blocked in line with our strict policies to prevent illegal activities.

We will not tolerate misuse of our platform, and such actions are taken to protect our business and our legitimate customers. False claims like this will not change the facts.

Best regards,
The Porsay.com Team

Resposta da Porsay

21/11/2024

Dear Thedollarshop,

We are sorry to hear about your experience. However, we want to clarify that the service was carried out as per your request. The fee of 12 Euros was clearly stated before the service was performed, and the process was completed successfully on our end.

Regarding the account issue you mentioned, it seems to be related to the ATM or the card provider, as our role was limited to activating the card, which was done as requested. Unfortunately, we cannot process refunds for services that were fully delivered.

Please note that our customer service team is always available to assist you with any questions or further clarifications. Do not hesitate to contact us, and we will do our best to help.

Best regards,
The Porsay.com Team

Resposta da Porsay

21/11/2024

Bonjour,

Votre affirmation est totalement incorrecte. Chez Porsay.com, nous expédions tous les colis dès que les paiements sont validés. En cas d'activité frauduleuse détectée, nous agissons conformément à nos politiques de sécurité pour protéger nos clients et nos services.

Cordialement,
L'équipe Porsay.com

Resposta da Porsay

21/11/2024

Bonjour,

Nous rejetons fermement cette accusation. Chez Porsay.com, nous prenons très au sérieux la sécurité des transactions. Les personnes qui se livrent à des activités frauduleuses, comme l'utilisation de cartes bancaires volées ou de fausses identités, sont immédiatement bloquées conformément à nos politiques.

Ces accusations viennent souvent de personnes qui ne respectent pas nos conditions générales et tentent d'utiliser nos services de manière illégale. Nous restons engagés à protéger nos clients honnêtes et à offrir un service fiable.

Cordialement,
L'équipe Porsay.com