Posterstore Opiniões 744

Resposta da Posterstore

19/12/2024

Hello Cris,
Thank you for sharing your experience with us. We sincerely apologize for the delays in shipping and any inconvenience this caused.
Unfortunately, the recent Canada Post strike significantly impacted delivery times, and we understand how frustrating this must have been. We strive to provide accurate and timely information, and we’re sorry to hear that this wasn’t your experience.
If there’s anything we can do to assist you further, such as guiding you through return options for the extra frame, please don’t hesitate to reach out to our Customer Service team. We’d be happy to help.
Your feedback is invaluable, and we’re committed to improving our services to ensure a better experience for all our customers.
\-Team Poster Store

Resposta da Posterstore

17/12/2024

Hi Emma,

We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look.

If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you.

Thank you for bringing this to our attention, and we look forward to assisting you further.

Team Poster Store

Resposta da Posterstore

13/12/2024

Hi VK,

Thank you for sharing your feedback on Trustpilot. We genuinely appreciate your input and are truly sorry to hear of this experience. Our goal is to provide a seamless and enjoyable shopping experience, and we regret falling short in your case.

We are committed to continuous improvement and carefully review all feedback to enhance our processes. Your comments will be shared with our team so we can address the issues you’ve raised.

If you have any further details or if there’s anything we can do to rectify the situation, please reach out to our Customer Service team directly. We’re here to help and would appreciate the opportunity to resolve your concerns.

Thank you once again for your feedback. We hope to restore your faith in us and provide the quality experience you deserve in the future.

Team Poster Store

Resposta da Posterstore

11/12/2024

Hello,

We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look.

If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you.

Thank you for bringing this to our attention, and we look forward to assisting you further.

Team Poster Store

Resposta da Posterstore

11/12/2024

Hi Lois,

We're sorry to hear that our frames didn't meet your expectations. We take pride in offering high-quality, FSC® certified frames crafted with precision from responsibly sourced wood and metal. Our frames feature lightweight, shatterproof acrylic glass, which ensures durability and clarity for your artwork.

If you believe your frame has a defect, our Customer Service team is ready to help resolve the issue. Please reach out through our website's contact page. We appreciate your feedback and are committed to your satisfaction.

Team Poster Store

Resposta da Posterstore

5/12/2024

Hi Maggie,

We are truly sorry to hear that your posters were damaged during transport. We take great care to ensure that our products are packaged securely for shipping, whether it be in strong, durable tubes or flat packaging, depending on the size and nature of the order. Our goal is always to use the highest quality packaging materials to protect your items during transit and prevent any damage.

Rest assured, our Customer Service team will be in contact with you shortly to address this issue. With your input, we will work together to find the best solution and ensure that you are fully satisfied with your purchase.

Thank you for bringing this to our attention, and we appreciate your patience as we resolve this matter.

Team Poster Store