Posterstore Opiniões 744

Resposta da Posterstore

Actualizada a 25/11/2024

Hello Jan,

We sincerely apologize for the inconvenience you have experienced and greatly appreciate your patience during this time. Due to an increase in workload, our Customer Service team is taking longer than usual to respond to inquiries.

Please rest assured that we take your feedback seriously. We are committed to providing our customers with exceptional service, and we will ensure that our team receives the necessary coaching to enhance the quality of assistance provided.

Thank you for your understanding, and we hope to resolve this issue for you as soon as possible.

Team Poster Store

Resposta da Posterstore

21/11/2024

Hi Teresa,

Thank you for sharing your feedback on Trustpilot. We genuinely appreciate your input and are truly sorry to hear that your experience has not been up to our standards. Our goal is to provide a seamless and enjoyable shopping experience, and we regret falling short in your case.

We are committed to continuous improvement and carefully review all feedback to enhance our processes. Your comments will be shared with our team so we can address the issues you’ve raised.

Since we do not have your contact details available, please reach out to our Customer Service team directly. We’re here to help and would appreciate the opportunity to resolve your concerns.

Thank you once again for your feedback. We hope to restore your faith in us and provide the quality experience you deserve in the future.

Team Poster Store

Resposta da Posterstore

20/11/2024

Hi Malory,

Thank you for sharing your feedback on Trustpilot. We genuinely appreciate your input and are truly sorry to hear that your experience did not meet your expectations. Our goal is to provide a seamless and enjoyable shopping experience, and we regret falling short in your case.

We are committed to continuous improvement and carefully review all feedback to enhance our processes. Your comments will be shared with our team so we can address the issues you’ve raised.

Unfortunately, we do not have your contact information here through Trustpilot. We kindly ask that you reach out to our customer service team and we would be happy to help.

Thank you once again for your feedback. We hope to restore your faith in us and provide the quality experience you deserve in the future.

Team Poster Store

Resposta da Posterstore

Actualizada a 4/12/2024

Hello,

Thank you for notifying us of this!

In this case, we kindly request that you please send us an email to [info@posterstore.ca](mailto:info@posterstore.ca). A customer service agent will be in contact with you as soon as possible.
Thank you for your patience and our apologies for any inconvenience!

Resposta da Posterstore

19/11/2024

Hi Alexa,

We are truly sorry to hear that our prints did not meet your expectations. We take great pride in the quality of our artwork and materials, ensuring that each piece is produced to the highest standard. All of our prints are crafted on 200g/m² uncoated, age-resistant paper, designed to provide a premium, long-lasting finish. The matte surface not only prevents glare but also enhances the overall appearance of the artwork, giving it a refined and elegant look.

If you believe that the quality of your print may have been compromised due to a defect, we would be more than happy to assist you further. Please reach out to us via the contact page on our website, and our Customer Service team will be glad to help resolve the issue. We want to ensure that you are completely satisfied with your purchase and are committed to making things right for you.

Thank you for bringing this to our attention, and we look forward to assisting you further.

Team Poster Store