Have used Power Point on two occasions recently, for a repair to our range oven and our washing machine. Excellent customer service, both from staff at the Oakengates branch and the repair engineer Ma... Ver mais
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Leia as opiniões dos outros
I went in looking for an under-counter fridge, and the lady who helped us was extremely friendly and knowledgeable. She made the whole process easy, and we quickly found the right fridge for our nee... Ver mais
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From order to fitting everything went very smooth and stress free. John at wellington ship very helpful and approachable. Dave and sterling the fitters were very efficient and respected our home . Gre... Ver mais
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Excellent service from the store, and our repairman Matt in particular. Phoned them this morning about our dishwasher not working properly, same day appointment and fixed for a very reasonable call ou... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de eletrodomésticos
- também em
- Atendimento ao cliente no sector de eletrodomésticos
- Fornecedor de peças para eletrodomésticos
- Loja de electrodomésticos usados
- Reparação de eletrodomésticos
Escrito pela empresa
Powerpoint Stores is a family run independent business with stores in market towns Oakengates and Wellington. They have been trading for over 25 years now providing customers with appliance sales and repairs. Due to their high level of service, attention to detail and product knowledge, their customers remain loyal and much of their business comes from recommendations. They provide all household appliances including, washing machines, tumble dryers, washer dryers, fridges, freezers, cookers, vacuum cleaners, smaller kitchen appliances, and much more. They offer delivery and installation options on freestanding and built in appliances. The friendly knowledgeable team go above and beyond for their customers. They have true family values you only experience when shopping local.
Informações de contacto
Reino Unido
- powerpointstores.co.uk
5,0
Excelente
572 opiniões
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Excellent and prompt service
Excellent and prompt service. The two technicians were brilliant. Having diagnosed the fault, the replacement part was ordered and fitted with three days. I would definitely recommend PowerPoint.
13 de agosto de 2025
Resposta da Powerpointstores
Good Morning Mrs Wolverson,
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our team. We'll be sure to pass on your praise to the technicians—they'll be delighted to know their hard work is appreciated.
We pride ourselves on providing quick and efficient service, and it's fantastic to hear that we were able to get your replacement part ordered and fitted so promptly. Your recommendation means a lot to us.
Thanks again for choosing PowerPoint!
The Power Point Team
Excellent service
From initial phone call to booking a repair to the engineer arriving explaining all through the work carried out to completion was Exemplary. Mark, was polite, had concern for the property and really lovely person over all. Great job done. I would certainly use again and recommend Power Point Stores Ltd Oakengates.
15 de agosto de 2025
Opinião espontânea
Resposta da Powerpointstores
Good Afternoon Mrs Williams,
Thank you for taking the time to share your fantastic feedback. We are thrilled to hear that your entire experience, from the initial phone call to the completion of the repair, was so positive.
It's wonderful to know that Mark provided exemplary service. We pride ourselves on having a team that is not only skilled but also polite and respectful of your home. Your comments about his professionalism and care are greatly appreciated and will be shared with him.
We are so glad we could get the job done right for you. Your recommendation means a great deal to us, and we look forward to the opportunity to serve you again in the future.
Thank you,
The Power Point Team
Recommended! A+
Great service from the initial phone call all the way through to fixing the problem with our dishwasher. I would have no hesitation in using them again. Thoroughly recommended. Many Thanks ;¬)
7 de agosto de 2025
Resposta da Powerpointstores
Good Afternoon,
Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that you were pleased with the service you received, from your initial phone call to the completion of the repair on your dishwasher.
Our team works hard to provide professional, efficient, and friendly service, and your feedback is a wonderful testament to their dedication. We truly appreciate your recommendation and the trust you've placed in us.
It was a pleasure serving you, and we look forward to assisting you again should you need us in the future.
Thank you,
The Power Point Team
Friendly and efficient
When we found an integrated fridge we liked in a competitors store but we would need to travel to Shrewsbury to collect it, we phoned Powerpoint who not only found a similar model but were able to order it, deliver it and do so cheaper. They came at a mutually convenient time and took it to a place of my choosing. Very courteous, friendly and efficient. Have used before and will use again.
25 de julho de 2025
Resposta da Powerpointstores
Good Morning Mrs Holt,
Thank you for sharing your positive experience with Powerpoint. It sounds like they went above and beyond to provide excellent customer service.
We're glad to hear that they were able to not only find a comparable integrated fridge model, but also offer it at a better price and provide a convenient delivery service. This kind of friendly, courteous, and efficient service is exactly what we strive for. We appreciate you choosing us again and look forward to serving you in the future.
Thank you,
The Power Point Team
I have used Power Point for many years…
I have used Power Point for many years both for new appliances and repairs. This company could teach some well known big names how to conduct a business. Matt repaired my built in dishwasher yesterday (difficulty getting it out of the cabinets)!
Great engineer...polite, considerate...left everything great.
4 de agosto de 2025
Opinião espontânea
Resposta da Powerpointstores
Good Morning William,
Thank you so much for your kind words and for your long-standing loyalty. We are thrilled to hear that Matt provided such excellent service with your dishwasher repair, and we'll be sure to pass along your compliments to him. Your feedback means a great deal to us, and we truly appreciate you recommending us.
Thank you,
The Power Point Team
Great service
Great service.
I didn’t have to wait very long and received phone calls so I knew exactly when the engineer was coming.
25 de julho de 2025
Resposta da Powerpointstores
Good Morning Mrs Jones,
Thank you for the 5* review. We're so glad to hear that you had a great experience and that our communication about the engineer's arrival time was helpful. We understand that your time is valuable, and we always aim to provide prompt and efficient service.
Thank you,
The Power Point Team
Fast resolution of our broken washing…
Fast resolution of our broken washing machine by Matt. Part ordered swiftly & fitter as soon as it arrived.
Highly recommend this company who we have used for all our white goods over many years.
31 de julho de 2025
Opinião espontânea
Resposta da Powerpointstores
Good Morning Mr Coalbran,
Thank you for the 5* Review. We're so pleased to hear that Matt was able to resolve the issue with your washing machine quickly and efficiently. We truly value your long-standing loyalty and appreciate you recommending our company. We look forward to continuing to assist with all your white goods needs in the future.
Thank you,
The Power Point Team
The gents who came to site today to…
The gents who came to site today to deliver our dishwasher and remove the old one, they were really helpful and friendly and a pleasure, thank you for an excellent service.
22 de julho de 2025
Resposta da Powerpointstores
Good Morning Mrs Williams,
Thank you so much for taking the time to share your positive feedback. We're delighted to hear that our delivery team was so helpful and friendly. It's always a pleasure to know that our customers have had an excellent experience. We'll be sure to pass your kind words along to the team.
Thank you,
The Power Point Team
unidtentified fault and new control panel questionable
unidtentified fault and new control bank availability unknown, however engineer was pleasant and informative.
21 de julho de 2025
Resposta da Powerpointstores
Good Afternoon Mr Parker,
Thank you for taking the time to leave a review.
Unfortunately when our engineer called out to you the cooker wasn't displaying the fault at the time of his visit.
The part that is most likely to be faulty is the PCB board as all other possible components that could cause an issue were tested. If there is a further faul, as was advised by the engineer, please do contact our store and he will look at the cooker again for you free of charge.
It is impossible to know what is wrong with a cooker until it has been looked at by an engineer and many other parts were available for your cooker.
We always strive to leave our customers happy and understanding what work needs completing.
Thank you,
The Power Point Team
Good customer service.
Mark - engineer, came out to repair a washing machine. All dealt with very quickly. Customer service was good, and Mark was very helpful sharing information on care for machine.
21 de julho de 2025
Resposta da Powerpointstores
Dear Mrs Wilson,
Thank you for taking the time to share your positive experience with us. We're so pleased to hear that Mark, our engineer, efficiently repaired your washing machine and that you found his customer service to be good. It's fantastic to know that he was helpful in sharing information on how to care for your machine, as we believe in empowering our customers with useful knowledge.
We appreciate your feedback and are glad we could assist you.
Sincerely,
The Power Point Team
Resposta da Powerpointstores
Good Afternoon Mrs Hardy-Lane,
Thank you for the 5* Review.
We're so glad you had an excellent experience with us! It's always our goal to provide great service, on-time delivery, and a fair price, so your feedback is truly appreciated. We look forward to serving you again.
Thank you,
The Power Point Team
Very pleased with the great service…
Very pleased with the great service from PowerPoint today. Rang Wellington office this morning and spoke to lovely man who transferred my call to the oakengates office. The lady who organised my call out was helpful and efficient. Mark was my repair man he called to let me know he would be about 15mins , he arrived, explained everything to me, including the cost, was friendly and efficient and got my washing machine up and running in no time at all. 5 star service from start to finish. I would highly recommend and wouldn’t use anyone else. Keep up the great work PowerPoint.
25 de julho de 2025
Opinião espontânea
Resposta da Powerpointstores
Good Afternoon Mrs James,
Thank you so much for sharing such a detailed and glowing review of your recent experience with PowerPoint.
We're incredibly proud to hear that our team, from the "lovely man" who transferred your call and the "helpful and efficient" lady in Oakengates, to Mark's professionalism and efficiency, delivered a 5-star service. Mark will be especially pleased to know his efforts to keep you informed and get your washing machine running quickly were so appreciated.
Your high recommendation and loyalty mean the world to us. We're committed to keeping up the great work!
Thank you,
The Power Point Team
Very helpful
The customer service received at the store and delivery people was exemplary. Would always recommend.
14 de julho de 2025
Resposta da Powerpointstores
Good Morning Mrs Anderson,
Thank you for the 5* review. That's fantastic to hear! We're thrilled you had such a positive experience with both our in-store customer service and our delivery team. We always strive to provide exemplary service, and your recommendation means a lot to us.
Thank you for sharing your feedback!
The Power Point Team
Great efficient service
Rang up for an appointment for an issue with my dishwasher. Matt arrived the next day, an ETA was provided and very impressed by the service. Matt identified and resolved the issue quickly, what more can you ask for! Highly recommended and wouldn’t hesitate to use again.
8 de julho de 2025
Opinião espontânea
Resposta da Powerpointstores
Good Afternoon Rachel,
Thank you so much for your fantastic feedback! We're delighted to hear that Matt was able to quickly diagnose and resolve your dishwasher issue, and that you were impressed with the service and ETA provided. Matt is a valuable member of our team, and we'll be sure to pass on your kind words. We truly appreciate your recommendation and are here for you if you ever need our services again.
Thank you,
The Power Point Team
Matt was very efficient and polite
Matt was very efficient and polite. He did an excellent job
10 de julho de 2025
Opinião espontânea
Resposta da Powerpointstores
Good Morning Mrs Loffman,
Thank you for the 5* review. Thank you for sharing your experience. We're delighted to hear that Matt provided such efficient and polite service, and that you were pleased with his work. Providing excellent service is a top priority for us, and your feedback reaffirms our team's dedication.
Thank you,
The Power Point Team
Resposta da Powerpointstores
Good Morning Mr Dexter,
Thank you for the 5* Review. We're glad to know you experienced polite and efficient service, as we strive to deliver a high standard in all our interactions.
Thank you,
The Power Point Team
Engineer was on time and he explained…
Engineer was on time and he explained very well what was wrong with the washing machine. He changed the machine part and tidy up every thing around the machine.
28 de junho de 2025
Resposta da Powerpointstores
Good Morning Mr Singh,
Thank you for the 5* Review. We're pleased to hear that our engineer arrived on time, clearly explained the issue with your washing machine, and completed the repair efficiently, including tidying up the area. We strive to provide excellent service, and your comments confirm we're meeting that goal.
Thank you,
The Power Point Team
Helpful
Helpful, efficient (contacted me when an engineer was in the area), informative, clear description of the fault and pricing. Happy customer!
17 de junho de 2025
Resposta da Powerpointstores
Good Afternoon Mrs Pearson,
Thank you for the 5* Review.
That's wonderful to hear! We're so glad we could provide you with a helpful and efficient service, especially by letting you know when an engineer was nearby. We always aim to be informative and clear about fault descriptions and pricing, so it's great to know we hit the mark for you.
Thank you,
The Power Point Team
Fantastic experience
Fantastic experience. My freezer broke overnight , delivery was quick and so so helpful. Thank you so much..
21 de junho de 2025
Opinião espontânea
Resposta da Powerpointstores
Good Morning Mr Morris,
We're so glad to hear you had a fantastic experience with us, especially when facing something as inconvenient as a broken freezer!
It's great to know that our delivery was quick and incredibly helpful. We understand how crucial it is to get a replacement to you swiftly in such situations.
Thank you for your kind words!
The Power Point Team
Great service
Matt is very competent, professional and friendly. I dealt with him from start to finish with my problem of failed elements in my cooker and it could not have been easier
12 de junho de 2025
Resposta da Powerpointstores
Good Morning Mr Taylor,
We're delighted to hear that Matt provided you with such a positive experience from start to finish!
It's fantastic to know that he was able to resolve the issue with your cooker's failed elements so smoothly and that you found him to be competent, professional, and friendly. We'll be sure to pass on your kind words to him.
Thanks for sharing your feedback!
The Power Point Team
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