I ignored the bad reviews and just went for it. Messaged via WhatsApp to see if my cigs was available before purchasing. Kind guy who replied. Ordered on the 14th April and they've arrived the 16th Ap... Ver mais
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Leia as opiniões dos outros
I've been a customer of PowerVapes for almost a year now. I searched the whole internet for genuine vape merchants that would sell GENUINE AlFakher vapes, and could only find these guys. Never... Ver mais
Bought two al fakher vapes. After 20 days of no updates the finally replied to my mail saying the vapes where disposed of at customs. They offered me a coupon and free disposables on my next purchase... Ver mais
A empresa respondeu
Paid for Royal Mail Tracked 24 delivery but didn't receive the item until 4 days later. Checked tracking and Royal Mail hadn't been given the parcel, meaning it hadn't been posted by Power Vape Shop... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Power Vape Shop is a UK-based vape retailer offering a wide selection of high-quality vaping products at affordable prices, both online (Shipping all over the UK & Europe) and in-store (Preston). We serve customers across the UK and Europe with premium legal big puff disposable vapes, e-liquids, vape kits, coils, and accessories from leading brands. Whether you’re shopping through our easy-to-use website or visiting us in person, we’re committed to delivering a smooth, reliable, and satisfying experience. Our products are 100% authentic, carefully sourced, and regularly updated to include the latest legal and compliant vape options; including reusable pod systems and refillable disposables suitable for post-ban UK regulations. With fast shipping, responsive customer service, and a dedication to your satisfaction, Power Vape Shop is here to meet all your vaping needs , without breaking the bank.
Informações de contacto
135 Fishergate, Preston PR1 2AH, UK, PR1 2AH, Preston, Reino Unido
- +44 7444 092168
- Contact@powervapeshop.co.uk
- powervapeshop.co.uk
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 83% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Terrible service
I decided to place an order then a week later after ME chasing them up they tell me my order was not in stock even though they decided to take my money and still not bother with telling me about my order anyway after several back and forth (again meaning me chasing them up) they took a week or so to even process (yes process not to get it but to actually put it through) my refund even though they said they would do that the same day I chased them up about my order.
After this I thought I’d give it a second chance ordered again but for a different type of vape (as I was in need of one hence the second chance) then again the same thing says my order will be sent out “today or tomorrow” then got nothing and when I decided to chase them up again they said they’re still trying to get the order.
Terrible service quick to take money but not to give the order or bother to tell you if they have any problems with the order unless you yourself chase them up.
Delivery fast and efficient
Delivery fast and efficient, customer service exceptional, got the flavours I wanted. Thanks alot.
Don’t bother
Just like all the others flavour i ordered not in stock and asking me to choose different flavours took them 4 days to tell me no stock , checked my bank and it’s gone to power vape UAE DUBAI so not sure what’s going on there ! Just received my refund
exceptional
exceptional! fast replies, good funny messages, and the vape is absolutely amazing and fast delivery for such a good price. you can do loads with it!
Absolutely brilliant custom service
Absolutely brilliant custom service, offered alternatives when my faves weren’t available and always delivered super fast! Won’t go anywhere else now
Great quality vapes
Great quality vapes, fast delivery, and excellent service. Power Vape Shop never disappoints!
Awesome flavours
Ellie handled my order. She understood what I was looking for and offered Hayati which turned out to be better than Al fakher. Thanks
I’m another one who really wished I…
I’m another one who really wished I read the reviews before🙄. I’ve Been scammed here too along with many others I’ve now seen. Original store had 0 stock so tried these as their site looked so professional and realistic. Order was placed on 17th June Contacted me to tell me they were having more stock in and they would send out on 23rd June. Still not received so told them I would like a refund now being ignored after contacting on WhatsApp and their email. will be getting it back through bank. Bunch of absolute frauds.

Resposta da Power Vape Shop
Fantastic
Ordered and learned item had just gone out of stock. Sorted replacement items immediately and 2 days later had my revised order. Ultra rapid customer service postage and products. such a great experience!
Shipping is fast
Shipping is fast. One order went wrong.
Contacted them and they sended the same day new one's
Great products fantastic customer…
Great products fantastic customer service with how many vape stores there are it’s hard to stand out but these certainly do in both departments
Take your money for items they don't have in stock
Placed an order with these, after a week I emailed to ask if they had dispatched my order, they said had no stock (shouldn't have let me order then really) so I asked for a refund, after numerous emails & no replies & no refund i had to claim the money back through my bank. Won't use this company ever again!

Resposta da Power Vape Shop
SCAM
Placed order close to 2 months and no product sent. I send an email and get no reply, send another saying I will contact my bank and then they reply and say it's out of stock and send next week. 3 weeks later and nothing, email and get no reply again. Send another email and say I will contact my bank and get a reply...surprise surprise. Reply says they will sent asap. 2 weeks later still nothing. Over 50 days for a 4 day order and I've Had to contact bank to claim money bank. Please don't bother with this company the response in reviews are lies there are much better suppliers out there that won't waste your time.

Resposta da Power Vape Shop
International shipping success
My order to Northern Ireland arrived just as quickly as previous mainland UK deliveries. The customs declaration was properly completed so there were no delays at the border. All items were well protected for the longer journey. International shipping is clearly not an issue for this company.
Love the flavors
Got 3 different Hayati disposables and they all taste amazing. The blueberry one is my absolute favorite right now. Will definitely order more when these run out.
I ordered two vapes
I ordered two vapes, got email confirmation but never got the product, when I wrote to them (about two weeks after purchase) they said it was out of stock (but they didn’t contact me?).
I told them I wanted a refund, and now 1 week later I still haven’t heard from them.

Resposta da Power Vape Shop
I placed an order for Shisha Al Fakher…
I placed an order for Shisha Al Fakher and paid extra for Royal Mail First Class 24-hour delivery. The tracking number provided never worked, and my order never arrived . I contacted the company and sent my order number (#5551) as requested, but after their initial response, they stopped replying completely.
I left a review expressing my concern and they responded publicly with the usual “sorry to hear that, please email us” — but that’s just to make it look like they care. I already emailed them and got no follow-up.
Be careful — just because they respond publicly doesn’t mean they’ll actually help you. I feel scammed, ignored, and disappointed. If you value reliable service, I would strongly advise ordering elsewhere

Resposta da Power Vape Shop
Great products and quick delivery
I ordered the new hayati vape and it arrived earlier than I expected. The vape was great and I loved the banana ice flavour. Overall a great experience from my end! Will definitely buy again once this gets over
Literally buzzing with how fast they…
Literally buzzing with how fast they delivered my order , I needed it badly, and they came through! Top guys!
DO NOT ORDER!!
DO NOT ORDER!!! Disgraceful company. After having sent numerous emails! They have decided not to reply or have the decency to return my many. People behind the phones dont have a clue of what theyre doing! Absolutely disgraceful

Resposta da Power Vape Shop
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